How a Chamber Fits In After a Disaster with Diane Probst

This transcript has been lightly edited for readability and to correct obvious transcription errors while preserving the meaning of the original conversation.

Episode 12 — How a Chamber Fits in After a Disaster with Diane Probst
Clean Speaker-Labeled Transcript
Guest: Diane Probst
Automated QA: Passed

00:05.368 Diane Probst
Hello everybody, this is George Strait, and I've traveled all over, yet there's no place I'd rather be than right here in Texas. One of my favorite places is the Rockport Fulham area on the coast. Every time I cross over the Copanova Bridge and see that beautiful bay, it feels like home. I hope you find yourself in Rockport, Texas soon.
00:13.292 Brandon Burton
One of my rock tonight every time I bridge and
00:29.622 Brandon Burton
You may be wondering why George Strait is opening this episode for us. Stay tuned as we find out how the Rockport Fulton Chamber of Commerce was able to get the voice of George Strait to help bring back tourism to their area after Hurricane Harvey. Let's cue the intro. This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.
01:02.03 Brandon Burton
Welcome to the Chamber Chat Podcast. I'm Brandon Burton, and it is my goal to introduce you to people and ideas so you can better serve your Chamber members and your community. This episode marks our tenth interview that we've had here on Chamber Chat Podcast. And I wanted to thank all of you who have been listening from episode one. And if this is your first time listening, you can find previous episodes in your podcast app. By searching Chamber Chat Podcast, or you can find them at Chamberchatpodcast.com/slash episodes. Our guest today is Diane Propse. She's the president and CEO of the Rockport Fulton Chamber of Commerce and the Rockport Fulton Chamber Foundation. She joined the team in 1990 and has not slowed since. Through promotion, through promotion, leadership, advocacy. Networking and economic growth, she has taken the chamber to new heights while leading a nationally accredited organization for more than twenty nine years. Under her leadership, the Rockport Fulton Chamber was the third chamber in Texas to receive a five star accreditation. Her education began at Texas AM University and College Station, where she earned her degree in marketing. She continually seeks opportunities to keep learning, building and revitalizing. programs for the Rockport Fulton community by attending additional industry certifications, attaining rather additional industry certifications. She's a graduate of the U.S. Chamber Institute for Organizational Management and a certified chamber executive from the American Chamber of Commerce Executives. She also completed the economic development course at Texas AM University and the University of Oklahoma Center for Chamber of Commerce Excellence Program. She was a past chairman of the Texas Chamber of Commerce Executives in 2008. She's a proud recipient of the 2012 Marvin Hurley Award, that organization's highest award. A big part of why she loves the industry is being able to help share with her team across the country tips, tricks, and lessons learned along the way. Along with speaking opportunities, board training facilitation, and business blogging, she launched her book.
03:26.414 Brandon Burton
Titled Chamberology in 2014. She is currently working on a second book titled When the Storm Comes that will be co-authored with her daughter. She takes pride in inspiring a chamber professional's potential for building and maintaining a five-star organization. What really keeps her going is her husband Mike and their two grown daughters, Alyssa and her husband Doug, and Ashley and her husband Cody. They have four grandchildren. Ben, Connor, Campbell, and Archie, and a fifth grandchild Paige is on the way due in April. Diane, please say hello to the Chamber Chat Podcast audience and share something interesting about yourself, beyond your books and your grandchildren and all the other great things that you have going on.
04:14.51 Diane Probst
Well, good morning, Brandon. that was interesting to hear you read back my bio. Lispara's something interesting about me, I think it's unique and interesting that a person would start at the age of thirty working for a chamber of commerce and as they pr approach their sixtieth birthday, still be at the same chamber, same location, and The same organization. That's truly, I think, incredible.
04:49.198 Brandon Burton
You must like it there or else you just don't have any other options. I don't know. I'm just kidding.
04:55.222 Diane Probst
Well, you know, it it's it's just a truly I guess each and every day is truly unique and I approach it with an enthusiastic approach. it fulfills or it's extremely gratific gratifying to me to be part of the chamber world and what it can do for the community and what it can inspire and grow and develop for communities.
05:23.478 Brandon Burton
That's great. It sounds like you found your niche and your place right here in the chamber industry. So great job. Thank you. can you share with us a little bit about the size of the Rockport Fulton Chamber so we can all relate to the chamber to your chamber a little bit better, maybe like membership, budget size, staff, things like that.
05:41.592 Diane Probst
Sure. our chamber currently has around seven hundred members. Our county's population is twenty-five thousand. We serve the cities in the county of Rockport and Fulton. So a very small county. In fact, i as far as Texas are one of the smallest counties. so that seven hundred members generates about two hundred thousand dollars in membership dues. And that's out of a but total budget of right at a million dollars. So the community here is very tourism oriented. We're right on the coast, right above Corpus Christi. And the imp the impetus is to bring tourists to the area. It's not to bring industry to the area. So that's how we are able to keep the chamber afloat is through tourism, whether it be events, tourism dollars, what have you.
06:41.538 Brandon Burton
That's great. So that's interesting too to look at you know one fifth of the budget about is is coming from dues, where the rest is, you know, basic four fifths coming from non-dues, you know, other other options out there. So that's fantastic. Yeah. so our our topic of discussion today that that we'll be going over is how a chamber fits in after a disaster. As we discuss this topic, I want to point out and and I'm sure everybody listening can think of examples in their region or their area, their their community where different potential for disasters might exist. some areas, like we'll be talking about today, you know, hurricanes are a very real threat. Other areas maybe tornadoes or earthquakes, wildfires, disease, terrorism, you know, it could be any number of different types of disaster. So just wanted to kind of plant that seed, keep that in mind as we have our discussion today. And Diane is gonna share with us some things that she's learned through recent disaster that can be applied, you know, to other chambers too, to to be able to have a plan of action maybe and some kind of preparedness for when disaster does happen. So Diane, I know this topic is near and dear to your heart. Can you please share with the with the audience why it's so important to you?
08:08.76 Diane Probst
Sure, absolutely. So as far as a hurricane hitting our area, we have not been touched by a hurricane in a drastic way since 1970. So we had dodged the bullet for all those years. And my tenure here at the chamber, annually we get together, we do mock drills, we have an evacuation plan, we go to conferences, we have a crisis. plan we our EOC emergency operations center meets anytime there's a disaster we start meeting at the ten, four and ten hours going over the disaster as soon as we're going over the situation and as soon as we're cleared, we usually end those meetings. But this time when Hurricane Harvey struck us on August the twenty fifth, two thousand and seventeen We began meeting that Wednesday prior to the storm hitting on that Friday night. Wednesday morning at ten o'clock, I did not know that the storm was hitting our area. I remember staff telling staff at the time, it's just a tropical storm. we'll be fine. And then Thursday morning, same meeting at ten o'clock, the tides had turned. The we were given twenty hours to get out of our peninsula. Now you keep in mind we're a peninsula where you to get out of the peninsula you have to go over bridges to to leave here. So we need to evacuate first and fast. So the community really pulled together and everybody was in mo the mode to take care of themselves, take care of their business, and head out of town. Well about forty percent of those of the people stayed. and you can imagine the horror stories there. But I was going to be the hero of the community. I had worked my way into the EOC in the sense of protecting the businesses. And I would give reports as far as how many businesses, what was happening, whether it be w who had what ice, what was this, what was that. I had my finger on the pulse of and of that aspect of the community. So what I'm trying to say is within that EOC
10:33.964 Diane Probst
I established a need for the chamber to be there. And eventually worked my way at each of those meetings where I had a a seat designated for the chamber. And I think that's first and foremost. Do that now with your emergency management teams wherever you are. Have a seat at the table. And then during the preparations for the storm, I was going to be the hero and I even to Thursday night prior to the storm hitting. At that ten o'clock meeting, I noticed where the crowd wasn't seventy, seventy-five, one hundred people anymore in those meetings. It was fifteen. And I was one of those fifteen. So you start to realize you weren't pressured in any way to be there. It wasn't it wasn't put upon you that that you must stay. But when the National Weather Service was on the line saying that we were going to be ground zero. And a they could give us the hours, the speed of the wind, the amount of rain, the conditions, the tide conditions, every single thing about us. They they they were giving us exact information. It was incredible. I knew at that time when they said, Okay, and th this amount of hours you're gonna not have toilets, tele electricity, internet. And pretty much when they got to internet, that it was about ten o'clock at night, that's when I decided, you know, that's my connection to the community, that's my connection to the members. That I'm an information gatherer, I'm a source for people to listen to, and I can't communicate. So we need to get out of town. So we headed in the middle of the night, Thursday night, about three hours inland, and set up at one of our relatives' kitchen tables and we had all everything we needed was all web based. So we kept our chamber running at the kitchen table. And during the hurricane all through that we were getting fa Facebook messages and chat messages and Instagram messages and emails like you would not believe. incredible from the just incredible amounts of information. You are a reliable source, you're a trusted source.
12:58.438 Diane Probst
in your community and they wanted to hear from you. So we started about three or four hours into the storm, we started getting dings as far as how can we help? How can we give? What do y'all need? We'll be there for you. All of those sorts of things. So I had to get our millennial daughters to help me. Go to the website, craft this message, go to the Facebook response deal, say this 'cause you're gonna you need someone fast and quick that can help you. And so just keep that in mind. And as we were able to establish links, we noticed that we needed a donation link. So we quickly formed a GoFundMe account. Well I had already formed that for another event a three to four minutes months prior to that. So just things were just falling into place.
13:58.668 Brandon Burton
Yeah.
14:02.584 Diane Probst
So things were falling into place for us just incredibly. And the GoFundMe link ended up being we ended up being the repository for all humanitarian funds and that fund grew to one point four million dollars for the community. Wow. Because I acted quickly, I stepped up and and took leadership took a leadership role and started making things happen. And so your chamber had I would I would have never thought of a of being the recipient of so many dollars here, but I knew we could do it and I knew we were the organization most equipped to handle that volume of donations.
14:50.136 Brandon Burton
That's right. Wow, that is impressive. I mean you guys kind of had the advantage, I guess, of seeing the storm coming. You know, being able to make some preparations or some kind of you know, scramble of a plan. after the storm hit, how did you see the chamber kind of settling in? You you mentioned the GoFundMe and everything, but how did you deploy to start helping the community after the storm hit?
15:18.126 Diane Probst
Well, everybody fell into their roles and it's amazing of the emergency management system. Those that can handle a difficult situation will rise to the top. Leaders will rise to the top. Leaders within your chamber will rise to the top and can and qu be quick on their feet and handle things. There will be people that step back and cannot. All they can do in a time of crisis is follow. So keep that in mind. what we found is information was a huge problem. social media was going crazy. There were groups being formed right and left in terms of a group for handling insurance needs, a group for handling food donations, a group for just all sorts of groups were but they were giving out misinformation, wrong information. So we became the trusted source for information along with our newspaper and other sources. What we did is we formed a team and we worked together to get on top of the information that was needed very quickly. So the chamber would develop an email and we would be very clear and concise in our email and broadcast that about every two hours. So no matter where you were, you were getting our emails. That same email link was then placed on social media at all this all the different platforms. And then that our mayor was able to develop a link and we were passing that link out daily. The chamber was at each of those meetings. we were meeting three times a day. So the chamber would get the information and push it out to the community. So I guess the information area was tremendous. If I could do it differently, I would develop a social media team and I would have several people just data mining, you know, just grabbing the information that was out there and charting it for you so that you could handle that because it was massive the amount of information that was coming through and the amount of information that was needed. It started slipping on us as far as being able to keep track of all of that. Right.
17:35.512 Brandon Burton
So at what point sorry, at what point did the lines of communication start to open up again? Now you mentioned sending the emails and stuff out, but when internet was down for a while and power and things like that, what kind of turnaround did you see before people could start accessing those lines of communication?
17:52.806 Diane Probst
it it was j varied per individual or per business. So when the power's out, so many people didn't have the internet. They relied on cell towers. Well, when the the cell towers were down, it I would say it took at least two weeks for our power to come back on. Our electric power company AEP was outstanding. when we we heard the They were coming, we had no idea they would send five thousand five hundred white pickup trucks to our area. We quickly established our local airport as their staging area. So that was a extremely strategic move for us. And we quickly got them food. different connections, chambers across Texas called us, what can we do? We said we need 400 sandwiches in two hours. know, just just incredible things like that that you would never think of. But you as a chamber have access to so many people and things and places that you have a real part in that emergency management team picture. You can make things happen for your community. So we really singled into the information area and that was for about three months getting the right information out. The amount of donations, the the the different people that were coming into town to volunteer, all of that kind of settled into its places and roles. We were just able to get the information out. So since then we've formed with chambers in the region and are looking at solar paneled kiosks as a very good thing for chambers in in disasters that could be web based and we could feed information to those kiosks and y and be able to bring internet to those kiosks so that it would be an automatic draw at the time of the disaster. You knew where those kiosks are and you can come and get the internet at that time. Or finding internet hotspots all over town on bridges and things like that until they could
20:04.823 Brandon Burton
That's a great idea.
20:11.922 Diane Probst
get so that they could get information. They were just starving for information.
20:15.958 Brandon Burton
Yeah. I I love that idea of the solar kiosk. That's great.
20:20.236 Diane Probst
Yeah. And then the ne the last area that we fell into was rebuild of the economy. We realized that events were like magnets. We had to get the c economy circulating, the money circulating within the community. So within six weeks we set the example for the community and held our annual fundraiser. It's a forty five year old festival and we were able to create that that event against everyone. There were so many people, so much backlash for us stepping up and leading and doing that event. But we knew we had to. We had to we had to get convinced people that think norm the normal normalcy was near us. We had to, you know, establish that. And once the music started playing and the people started walking through the gates and the everybody understood why we did it. But until we did that, we received about Fifty percent of the people here were negative against the chamber. Why is the chamber doing this? We're broken, we're miserable, we've got a lot of difficulties. I cannot believe this is happening. And then the other half were saying, Go, Chamber, we need you. Thanks for being our leader, you know. So it was a real try situation. But that set the example. So then the next month the film festival was held here. And then the next month another outfit came here. So it it's it it was the impetus to start many, many events. People started to understand how they would bring be magnets for our community and bring people to our community.
21:57.202 Brandon Burton
And being able to take advantage of that, of being a magnet and being able to say, Okay, now we're we're rebuilt and we're are e even still in the process, but you know, things are gonna be okay and we're moving forward.
22:08.578 Diane Probst
And this the world is wonderful. They will respond to you in so many ways when you're in in a disaster. the when we held that event, it was the sixth best ever. that's pretty tremendous after being hit by a category four hurricane and in six weeks' time had the sixth best seafare ever. That was it was pretty awesome. And then we fell right into a comeback campaign.
22:32.632 Brandon Burton
It's great.
22:36.812 Diane Probst
where we were able to get the voice of George George Strait on our commercials. So it was really really, really tremendous. We had another pro bono individual who came forward and said Don't worry I will help y'all and he was able to d develop a brand for us that was very colorful, exciting, and then he helped us get George Strait lined up.
23:04.839 Brandon Burton
I was gonna say so how did that happen with George Strait? 'Cause that doesn't just happen. Somebody knew somebody or pulled some
23:10.72 Diane Probst
Right, and he has a second, third, fourth home here in in Rockport on the water here. And he comes here every month or so for a nice, quiet getaway. So he he co he came here and the governor actually brought him here and he c just couldn't believe what all we were going through and he said, I can help and and we ask him to we'll record this and he said, Absolutely. And so I'd love to for you to include that link at the end of this podcast if you could.
23:43.756 Brandon Burton
Yeah, we can do that and or have a link in the show notes. But yes, definitely. we'll we'll get that included so everybody can hear that. That's great.
23:51.476 Diane Probst
And another thing that we did was small business grants. We were able to raise almost a half million dollars through foundations, through donations, through events to raise money for small businesses. And then we established a very simple form on Google Forms to for people to fill out an application establishing their need and and their amount that they need and we were able to contribute to the community through cat through checks. nearly a a half million dollars.
24:24.544 Brandon Burton
That's awesome. What a blessing to these businesses to try to get back on their feet. Yeah.
24:29.294 Diane Probst
Yes. So building the economy was an area and still is an area where we're just really focused on our EDC, our our all of our businesses, and I'll ha very proud to say that ninety three percent of the businesses are open.
24:49.07 Brandon Burton
That is great.
24:51.17 Diane Probst
Great. It's great. It's still a difficult time. I don't wanna paint a beautiful picture. It's a difficult time. These businesses were surveying them and they're they're reporting falling sales, in need for workers, you know, there are issues, but we're they're open and we're so proud of them for being open.
25:10.68 Brandon Burton
So I wanted to maybe step back just a a second. earlier you had mentioned you know, after the storm you're working remotely, you know, from a kitchen table about three hours inland. and that you had you said if you were to do it over again, you'd establish a social media, you know, platform to or not platform, but a presence to get information out. Were there other things that you learned, you know, looking back in hindsight that maybe you'd want to do differently or just seeing it firsthand? To think, you know, if there is a next time we w we're gonna be prepared by doing, you know, XYZ.
25:47.02 Diane Probst
Yes, absolutely. First thing is get out and visit with other communities and what they did and go larger than your community because they're gonna ar have things established that you can establish on your level that are just gonna be so great. So I went to Houston and the Houston emergency management team had a twelve member social media team and they had a couple of videographers, they had a couple of data miners and then it it interviewers, just different people on their twelve person team that were key to tackling this social media issue. people were in Houston, I know if you remember, it was a flood there. So they were posting on social media, come help us. So they had to respond to it in terms of an emergency. Well, ours is was mostly afterwards. We had n only one death here. We're very grateful for that. and we didn't have the emergency issue, but afterwards we had the information issue with getting the correct information out to the community.
27:03.022 Brandon Burton
Wow. so overall, how would you say, you know, getting through this disaster, this hurricane, how has it changed the community as a whole?
27:15.142 Diane Probst
it's been a tremendous amount of first thing I'll say is is changing the spirit of the community, making us more of a less competitive community into a more giving and heartfelt community. So that's been good. Teamwork among the elected officials versus pitting against each other. We had to be one voice, we had to give out all give out the same information and all get on one page or it was going to be a disaster. So we did that very well. we had a strong mayor, he's a two star general and he did an extremely good job of controlling the public information and giving out accurate information. So that's key. another area that I've seen our community change is the silver lining. We have had The federal government, the state agencies, philanthropic efforts just have their eye on Rockport Fulton. So right now we have thirteen projects underway. We're getting a new b gym built by Ellen DeGeneres and the Lowe's team. We're getting a new convention center on our harbor along with a new pier where Yeti Corporation is contributing toward that. We're getting a new Rockport Center for the Arts performing an event center where Rebuild Texas, the Stillwater Foundation, and Rebuild Texas is contributing toward that along with the federal government. That is starting the projects along the harbor, such as a marina project, an education center project. We're getting a new courthouse and a new city hall through that. that city hall and courthouse, those organis or those two entities don't normally work together really well or they're building a common facility because that's the only way we can make it happen. And they're taking the dollars that were generated through the storm and using those or through the federal government because of the storm and using those to leverage other organizations and to do a thirty million dollar project together.
29:42.902 Diane Probst
So that's going to be a we call we're calling it the downtown anchor project. And that's going to be the impetus for a lot for our downtown area. So silver lining and a lot of building projects that normally you build one or two a year, where this is 13, all happening in the year 2020, 2021, and 2020.
30:03.406 Brandon Burton
That's amazing. That definitely is a silver lining. I mean you'd hate to go through what you had to get through to to get the silver lining, but wow, that's gonna really help the community and the jobs and you know everything else that's going on there that and you know, becoming more of a destination than you already were, you know, where you're a tourism driven chamber. Right. That that's great. Now how about individually? How did I'm curious how this this whole experience has affected you as a person.
30:32.77 Diane Probst
Well gosh, unbelievably we were our doors were open as far as the chamber that Monday after the storm. The building behind us was the courthouse fully destroyed by a tornado. The building to the right of us was a strip center, fully destroyed by a tornado. Our building just stood tall and we were able to op open up. And I think Personally, our house, a few shingles, the fence, the ceiling fans on the outdoor patio, you know, just small things we were able to repair really quickly. my and same thing with my husband's business. And I'm I have no kids living here, so personally we poured ourselves into working for the community. we didn't have We we just focused everything on the community. So for us, we were able to really do good for the community. But imagine if our the chamber and my husband's business were destroyed. If that were to happen, we would have been things would have been a lot different.
31:41.57 Brandon Burton
For sure. Wow. That is it it's hard to imagine if if things went just a little bit differently. Wow. Yes.
31:51.528 Diane Probst
And you know, just in our community we lost every apartment complex, we lost every condominium complex. All of our hotels were non-operational for at least months. we're on we're at fifty-three percent operational right now with our hotels. So the potential of what that could have been if this chamber would have been destroyed. you know, we would have gone to another building and opened up but it just the difficulty of that. We walked into our desks on Monday and they were they were fine. It was amazing. It was just amazing. Very mu very grateful. Very, very grateful.
32:30.52 Brandon Burton
Yeah.
32:38.318 Brandon Burton
So I wanted to ask w what's one maybe action item that listeners can do at their chamber to be better prepared to be able to react to any disaster that may come their way?
32:52.226 Diane Probst
Let's see, I guess a crisis plan is important. Although I didn't come that Monday morning and go pull up my plan and look that's right what the to do list was in the plan. But I knew the plan because I had done the plan ahead of time. We're a five star chamber, so you're required to have that crisis management plan together. So by doing it, I knew what to do. And if you're not gonna step up and be the leader, if that's not you, then step out of the way and find someone who will be that leader and get out there and champion the effort for your community because chambers are strong. Chambers are are are important to the community. And so find your role, establish your role, and be involved with your emergency management center.
33:47.318 Brandon Burton
I think that's great advice. so kind of a a variation of a question that I ask to everybody that's on the show. you've shared some great examples today of the purpose of your chamber there in your community. But as we look to the future, how do you view chambers of commerce and their purpose?
34:07.692 Diane Probst
think chambers will you know very focused chambers will focus on the business community and the innovation innovative aspects of the business community and we've got to be very innovative since so much is going online. So I I've noticed also where information and giving information informing the public with newspapers having difficulties educating the community, covering all of the information in those government meetings. Advocacy is gonna be extremely important. watching a watchdog for your governments, making sure that the checks and balances are there, I think it's gonna be an important role of the chamber in establishing public policy.
34:57.696 Brandon Burton
I think that's words of wisdom right there. so Diane, I I also wanted to to give you a chance. you know, the the audience for this show is other chamber professionals. I know as we mentioned in the intro, you've got your book, Chamberology. You wanna just tell people that may not have heard about your book what it's about, and and maybe if you want to give a preview about your upcoming book as well.
35:26.542 Diane Probst
Sure. So chamberology was just my way. I've I get asked to do a lot of board retreats and how did I do this or how did I do that? And chamberology just captures all of that. one of my favorite chapters in the books is ideas for chamber luncheons, just things to provoke thought. the most favorite chapter in the book is a carrot to cope. Make sure that you have things out there in terms of travel if you enjoy travel or some sort of fun activity as a carrot after while you're creating some sort of huge activity for your chamber. Put your carrot carrots to cope in place so you've got something to look forward to. And then the my second book When the Storm Comes, my daughter and I became very close even closer during the storm because I had to have her help with that young mind to capture everything with the storm. And we're writing a book with lessons learned. So we present the chapter and then we establish lessons learned and we're providing reference links for all of that information w of where we got different aspects of information. There's a lot of help out there, but you won't you won't get you won't use the help immediately, but what this book what I'm thinking is that you can read it and it'll it'll be one of those mind provoking things but when you need it you'll remember.
37:09.098 Brandon Burton
Yeah. So when when would you anticipate the the second book, when the storm comes, when that
37:14.238 Diane Probst
It's gonna be ready at the first of July.
37:17.166 Brandon Burton
Okay. well we'll put a a link to cham chamberology in the show notes here. So if people would like to check it out, it probably the easiest way is just we'll probably put a link on Amazon for it. I assume it's there. And then if you want to even shoot me an email once you're once when the storm comes and we can update the show notes and and put a link for that in there as well. Just so people can can reference that. You bet. well I I wanted to to thank you, Diane, for spending time with us today here on Chamber Chat Podcast. I wanted to thank everybody who's listening for sticking around here. show notes for this episode can be found at Chamberchat Podcast dot com slash episode twelve. Diane, where can listeners connect with you if they have any questions about what was discussed today or how you're doing other things there at the Rockport Fulton Chamber?
38:14.444 Diane Probst
Sure, contact me at email president at one rockport dot org or cell phone three hundred six one four six three one five eight five or hook up on Facebook Rockport Fulton Chamber or Diane Probst.
38:34.114 Brandon Burton
That's perfect. Thank you very much. We'll we'll put those all in the show notes as well so people can can find you there. now if you'd listening, if you are a chamber professional, please subscribe to ChamberTap Podcast in either Apple Podcast or iTunes or in Google Podcasts or Google Play. And as you subscribe to the show each week when new episodes are released, they'll automatically show up in your podcast app so they're ready for you whenever whenever you're ready. If you are finding value in this podcast, I'd ask you to please leave us a rating and a review in iTunes. It helps more people be able to find the show. But most importantly, please share Chamber Chat Podcast with your colleagues that are in the industry. Hopefully you can take some of the tips that you learned from Diane today and apply them as you serve in your chamber. Please tune in again next week as I continue to bring you more great content to help you spark ideas. I look forward to chatting with you again next week.