Member Development vs. Management with Richard Scully

Below is an auto-generated transcription of my conversation with Richard Scully. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Voiceover Talent 0:14
And now, your host he wonders what local chambers can do to help resolve the national supply chain issues.

He’s my dad Brandon Burton.

Brandon Burton 0:24
Hello, Chamber Champions. Welcome to Chamber Chat Podcast. I’m your host, Brandon Burton, and it is my goal to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Kris Johnson, President and CEO of the Association of Washington Business in Washington State to learn how Holman Brothers has provided value for him.

Kris Johnson 0:50
Well, Doug and Bill at the Holman Brothers have been a key ally in growth for my professional career working at three different chambers, a local chamber, a regional chamber and now a statewide chamber. And they’ve been the ideal solution, whether it’s a comprehensive training program, whether it’s working on individual sales growth, quarterly check ins with the team, the ability to grow members has meaning more assets for the organization, more assets means we can do more things to serve our members. They’ve really been the perfect solution for us, a trusted resource partner and a growth partner for us all along the way. So hats off to Doug and Bill for their great success. They’ll be a great partner for you as they are for us.

Brandon Burton 1:31
You can learn more about Holman Brothers Membership Sales Solutions by visiting HolmanBros.com.

Guest Introduction

Our guest for this episode is Richard Scully, Richard is CEO and founder of Chamber Nation. Richard has a rich and extensive background in Process automation with many years in corporate infrastructure design, automation, and community advertising networks. His vast experience prepared him to successfully build Chamber Nation from the ground up. Chamber Nation is a national organization with projects in 40 States and Europe. That company uses innovative technology to provide chambers of commerce, merchants, groups and other business organizations to automate their workflow and economic processes. Chamber nation has received two Business of the Year awards, and has had a significant impact on chambers of commerce across the country. Richard contributes his expertise and time by working with Chambers of Commerce executives to better serve their members while working to increase membership. That sounds a lot like my goal here on the podcast, which is why we align so well. But Richard, I’m glad to have you with me today on Chamber Chat Podcast. If you would take a moment to say hello to all the Chamber Champions and share something interesting about yourself so you can get to know you a little better. All right,

Something Interesting About Richard

Richard Scully 2:51
well, hello, everybody. And thank you for this opportunity. Brandon really appreciate it. It’s been a long a long hall building Chamber Nation. It started out where I was CEO, founder of a company called tricep hiring systems that was built at 5 million in sales in Silicon Valley. And during the internet craze, I had Porsches and Mercedes drive up to my office and saw these highfalutin people come in and say Hey, Mr. Skelly, you know like your company. We want to buy your company and I was going wow. And they’re telling me enough, give me a stock. You know, you’re going to be a multi gazillionaire and be able to walk on the beach, the rest of your life and all those kinds of things and, you know, not traditionally used to that kind of environment. I unfortunately fell for it for almost all stock shortly thereafter, within a year actually I lost everything and going from the top after 10 years of building a company that serves some major corporations like KLA 10 core into it. Symantec Eunice’s, it was basically all gone and stock was gone. And I got very little cash up front. So I was in a situation where I still had to work and the dreams are over. So I called my father up in Northern California, I was in Silicon Valley. So my house went to Northern California, and I put my tool belt back on and I was helping him finish up a spec house and he intended to do that kind of work now and it was a shocker. You know, you go from the car in the suit and you know, the business meetings to you know, out in the cold or out in the heat and building a house with a tool belt on is pretty pretty different. So I was I tried to keep my head up but honestly I was you know, inside it, it hurt a lot to lose everything. So I was working out there and somehow Kainoa HF radio it’s a small little Christian radio station. We had a blare on on the boombox. Imagine that and Ron Trumbo, the the person that hung the station was interviewing a guy by the name of Paul Macbeth. And he was the chief for the executive director of the Quincy, California Chamber of Commerce. And I was listening to him and, and he started talking about what they did on a $26,000 year budget. And I was always programmed to look for a business model that appear to need some help, and then build an infrastructure to help that industry. And then hopefully people like it enough to buy it. And then you can build a company. So I had he had offered his cell phone number at the end of the interview, I got out my contractor pencil, I wrote it on a board. And I called him and I literally had lunch the very next day with him it morning thunder and Quincy, I remember this. And he was the nicest guy, he was a former manager of a Safeway store, very successful in Safeway did a lot of different things. And he just a terrific guy. And he’s very supportive. He understood what I’ve gone through. And he just started digging really deep. And I had asked him if I could work in his chamber, or just sit in his chamber and kind of listen to what what goes on in the chamber. He said, Sure, come on down. So it evolved from there ended up building an initial infrastructure, a very lightweight, one cobbled it up, basically just a wireframe to see if this is kind of with this help them and I went from there. And about two months into working on that, him and his wife asked me over for dinner, handed me a $50,000 check. And these weren’t wealthy people, either. This was out of their retirement. And they said, We trust you. And unfortunately, Paul passed away a few years ago, but his wife is still with the company. And we’re very good friends. And she’s always been very supportive. And so has Paul. So that’s how it got started, went to the top went to the bottom and been trying to crawl out of that ever since.

Brandon Burton 7:07
Yeah. Well, that is a good background there of how you how you got into this. Yeah. Why don’t you spend a couple minutes and let us all know a little bit about Chamber Nation, kind of the, the size of the company, the services you offer. Obviously, you work with chambers of commerce, but just dive into that for a little bit before we get into our topic.

About Chamber Nation

Richard Scully 7:30
Sure. So Chamber Nation is we serve hundreds of chambers throughout the country. And also we were invited into Europe. And so we serve Europe and also have installations in Canada, we are really focused on the chamber industry, we, for obvious reasons, you can see how was started. I work in the Support Center. Every day, I’m in the middle of support, I feel like I need to be there because that’s how I understand what is working, what is not working. So I can make adjustments because our mission is obviously to help everyone as much as we possibly can. And you know, we’re we’re listening or so I think the first thing is human nation is very much listening. We’re two platforms, one, not going to focus on the membership management side, but we have very robust management system. But we learned about seven, eight years ago, that there needed to be a change, because in my mind, the chambers of commerce have always been they’ve been out for over 400 years. And they’ve always been the publishing platform for a community. Of course, that was very different in the very early days, like a flea market, you know, providing scales and things to do trade. And then as you move up the United States, the concept of travelers going into a chamber lobby. Well, prior to that, you know, postcards and telephone calls and things like that, and then going to the Chamber of driving to the chamber lobby, asking for brochures, maps, and then we have the internet, you have Google and you have Bing. And honestly, I was at a conference that I ACC conference a number of years ago. And it had a pretty dramatic effect on me because I was listening to a breakout session. And I heard chamber executives saying, Oh, they just go to Google and Bing. And I just go, Oh my gosh, why don’t do that. Don’t do that. And I was thinking in my mind that you know, that’s true. But the fact of the matter is that you know it, it’s not there. I mean, they might think it’s there, but it’s not there. And I just knew that because I had a problem inside of gym relation. As a CEO. I was pretty upset because we had built a lot of very robust membership tools and I, honestly the usage rate was not good. It was terrible. It’s called member engagement. That’s what everybody seems to talk about. And there wasn’t anything that I could do to move to seemingly move the needle and get membership engagement and, you know, improve that, you know, the management systems was clicking away and doing its thing. And it wasn’t, that wasn’t the problem. It was really everything built inside there. For the member side, that was the biggest problem. So I, I realized that, that Google and Bing really didn’t even have the information that the Chamber executives were saying this about just they just go there. So I’m having an issue of member engagement, I was really trying hard to figure out how in the world to change this. And it seems like, if you put a 12 inch by 12 inch login button, on the screen of your chamber website, it would make a difference. So I had an idea, an idea was to go to ACC for three days, take a clipboard and walk around. Some of you might remember me walk around for three days, when I asked the question, may I ask, What technology do you use for your members? I said it in some kind of way. I don’t know if I said management system or membership system, or whatever it was. But anyway, irregardless of what the system was, that was Chamber Nation. Or if it was the latest and greatest mobile app from Silicon Valley, or some other management system, it didn’t matter, every one of us had the same answer, the result was 90% of the members don’t log in, and when they do, they might contribute a paragraph of inflammation. Well, when I left that conference, I was a static, I was so happy because I realized it wasn’t us failing and how we develop it was simply just a, just a general problem. So anyway, when I got on that plane had a clear sheet of paper. And I said, Okay, we’re going to rebuild everything from the ground up, and we got to figure out what we got to do. So one of the things I realized is that the one thing I know for sure is that chambers don’t have a lot of money. So whatever it was that we develop, it had to be very, very inexpensive, and had to be something that could be easily included in the membership plans, because chambers, they don’t want their members upsold. They really, they really don’t like that. So we developed the first of its kind membership services department, we have over 20 people in that department. Now it’s shared across the country by multiple chambers. So we have a full membership services department, I like to explain it this way, that there’s three words and Chamber of Commerce, you have the chamber, and you have commerce. So the idea being in building this is that our customers would continue to handle the chamber like they always do. I mean, we would never suggest telling them how to run their chamber. But we are going to run commerce. And so if we run commerce, and they run the chamber as a team, we can deliver some really amazing results to the members. And that’s what we, that’s what we built. And then one thing led to the next. That was the concept now we needed to create infrastructure to support that at a very low price point, we needed a lot of leverage to make this thing work. And I also didn’t want to make any mistakes. So I started what was called the chamber collaborative, I invited customers to participate, got feedback from a lot of chamber executives on a constant basis. I was very open and honest with him, I would call many of them and say this is what we’re thinking how we’re gonna roll this out, what do you think? Do we need to make any adjustments. And so it really was built from the ground up to serve the Chamber of Commerce Industry. Our whole objective in all of this was to build something to where even if the member wasn’t engaged in membership, that they would get a value back and writing on a monthly basis. So they would wonder at the end of the year, you know, should I renew? I got this report, my numbers are going up every month I’m I think I better really so the whole idea was really changed things around. So Chamber Nation has two systems in one a membership management system membership development system, and when they work hand in hand, it does some amazing things for the community and the chamber and most importantly the member.

Brandon Burton 14:48
Very good. So that does give some really good background about services he offer and how you guys came to be. And it’s always neat to see how people land in the chamber world in general, but then developing tools around that. It’s great to hear that origin story. But you alluded to what our topic for discussion is today, which is going to be membership management versus development. And we’ll jump into that discussion as soon as we get back from this quick break.

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Oftentimes Chamber Nation’s customers agree that since Amazon is all centralized then why not their own community including their professional service providers. 

Since Chamber Nation includes a full-service membership services department to handle all of the new member onboarding and ongoing support at no extra cost to the Members, this is now possible. 

Once the program is all set up, each member going forward will receive monthly membership ROI reports. The entire community will also have access to community-wide economic development reports that are terrific for supporting grant opportunities too. 

With Chamber Nation not only will you have a membership management system but also a membership development system all in one terrific package. So, SAVE MONEY and be impressed by visiting www.RichardsCalendar.com to set up a demo with their CEO. Or learn more at  www.ChamberNation.com.

Topic-Membership Management vs. Membership Development

All right, Richard, we’re back. As I mentioned before the break, we’re focusing our topic today on membership management versus membership development. So as we look at those two different areas, how do you see that? How do you see management versus development? What’s the difference?

Richard Scully 17:48
Management is operating the chamber. And membership development is operating the commerce. And you really have to have two separate teams focused on each side of that equation. The membership management system obviously needs to be able to send information to the membership development system, you have new members. So when you have new members, it has to notify the commerce side that there’s a new member and a lot of things need to be done. So the management system is supporting the membership development system. And then when the membership development system receives its instructions, and things are done, then it sends notification back to the management system where the chamber lives, the Chamber staff lives and lets them know that this has been completed and this member is ready to be introduced to their new platform. And you know, all of those things occur. And it’s basically a way for the chamber to review everything that’s been done for the member and then they click another button to send out a notification to the member letting them know the chamber has completed their onboarding and click here to look at everything. Click here to work with your member assistant. All that type of thing has to happen between both systems talking. The objective really is so that the membership management system now has a tool that will communicate with members on a regular basis letting them know exactly how well the chamber has been able to promote their business. tracking things from telephone referrals to electronic requests for additional information. You have your reports that run on a monthly basis that come from the chamber to the member letting them know this is what we’ve done providing them reminders. This is how you log in with idea being that they’re much more inclined to engage when they start receiving reports, every month that something significant has been happening in on behalf of their business, and they get curious. So it’s really helped from the engagement point of view, but membership development is really the handle everything. Commerce related. Oh, yeah.

Brandon Burton 20:24
I was just gonna ask from maybe from that point of view, or bridging that gap from the management to development? What is the the training like with the onboarding of a new member to say, here’s how our system works, you’ll enter some information here, what does it chamber need to do on the front end versus when the system takes over and kind of sends those reports and keeps the engagement level up? What’s that, that bridge like?

Richard Scully 20:51
Well, that we look at that as our responsibility, we as a company, we have to deal with that. So one of the things that is very important in the whole process is that we do all of the research on the businesses, and we do all the development, all the membership profile pages, because although we’re our objective is to pivot a Chamber’s traditional membership directory, into a full blown publishing platform. It’s, it’s, it’s really important that you know that the work for the members are actually being done. So we do all the research, all the development, all the build out, you know, the catalogs or mobile applications or texting platforms, you know, all kinds of things or customer testimonial systems, their coupon management, which actually generates coupon booklet. So, we know that electronic coupons are cool, but they’re not used a lot. So what we’ve done is we developed that to where it goes from electronic to print automatically through our community coupon booklet, so that chambers have a tangible something to show and say, Listen, when you go when you do this, it’s not only going on the website, on your mobile app, and in your catalog, but it’s also going to the community coupon book, like another reason that we can kind of motivate them if you will, to get logged in. So they answer your question, we do that onboarding, research, onboarding, we provide all of the support unlimited at no charge to the members, so that it’s very easy to get support. But when they get these monthly reports, to show them exactly what is happening there, they’re motivated to get in and take a look. And we’ve just added the ability now for them to add video profiles. And all of this is designed so when they look at the dashboard, and they click on it, it’s just real self explanatory. We’ve been building a lot of technology for a number of years. And now we’re going to pull that back because we have so much. And we’re just going to focus on improving our training, we have a woman Her name is Rachel, she works at the full Shar Katie, Chamber of Commerce in Texas, she is going to be starting our new monthly zoom member and training. In she’ll be talking about that specifically from the point of view of the chamber, where they do a lot of classes. Now, you know, real estate agents use it differently than mortgage brokers and retailers. And that’s another thing with with the platform, when you’re building a marketplace for a chamber, it can’t be a store. And everything out there that sold is a store and the reason it can’t be a stores because I don’t think you’re going to find one attorney or one, you know, one real estate agent, nobody like that insurance is going to want to have a store with a checkout, you know, on it that does just doesn’t fit. So we had to build this to accommodate the 80%, which are service providers, and then the 20%, which are retailers with one switch, they can switch it into a complete commission free ecommerce platform. So another benefit of being a chamber member is that you get access to all these tools. So self explanatory, easy to use, all the setup being done is is critical for a successful platform. And I mean, even in the very beginning, you know, one of the stumbling blocks we had was, you know, calling the members to learn more about their business and we realize that people don’t answer their phones anymore. It’s almost impossible. So this has been a really hard model to figure out is it’s taken a long time, a lot of technology. We’re making slight adjustments all the time and the technology to make it smoother and smoother. But fortunately for our customers they don’t see See that part of it because we really are handling the commerce side. And although they have access to the commerce platform or the membership development platform, that’s really for us to use, but they have unencumbered access to be able to get into every business and to see all the stats and exactly what’s happening on the Commerce front. And we also have like for chambers that are going out for grants, we have community wide economic development reporting. And that’s really helpful because they can now generate reports on a community wide level, to help justify any grants that they get for, you know, their visitor centers or economic development, all kinds of different things. And we have several chambers that have actually no one grants.

Brandon Burton 25:48
That’s awesome. So there’s a couple of thoughts that came to mind as you were given this explanation of kind of how the software works in the hole bridging that gap. You had mentioned about roughly 80% of Chamber members tend to be more of the service providers and the other 20%, kind of the the retail shops and things of that nature. And you had mentioned, the ability to set up a an E commerce shop. So I know I’ve talked about this, especially through the pandemic, for those that had retail shops that didn’t really have a strong online presence, the important for chambers to kind of be that catalyst to help those businesses get their brick and mortar online. And the potential of selling out the back door more or less. Can you touch a little bit more on what that’s like for trying to get some of these brick and mortar retail shops online with the retail store and ecommerce platform.

Richard Scully 26:49
None of it is easy. I mean, first of all, most people are our most retailers are slanted towards not selling online, one of the things that we learned is that they have a real problem managing inventory, because they have a physical store, they have an electronic store. And if they run out of stock, then and someone buys it online, or they don’t go and take it down, which a lot of them don’t do, then you have a problem. So they shy away from that. One of the things that has helped though, is that what we’ve done is we’ve decoupled the merchant account, there is an ability to use PayPal, but we suggest that they don’t do it that way. And they use our integrated checkout request system. This way, when a retailer has products that they also sell in their store, when somebody purchases that product, it will send an order request receipt to the buyer. And it sends an order request to the member so that the member can now check inventory, and then complete the checkout on whatever terminal they currently use. Which makes it really, really easy because remember, we’re not in the middle of the transaction, charging a commission, we’re not interested in charging anything. This is a this is a member service, it’s included in membership, there’s no upselling. So it’s a very legitimate transaction. So since we don’t have to take a piece of it, then we can decouple the merchant account. And that works great. We also have inventory in the online version where they can put in like they could have 20 available in there and automatically click down until it goes to zero. And then what it does is instead of deleting the item, it puts it in hides it and puts it in the warehouse so to speak. So later on, you can unhide it, bring it back and put inventory levels back in. But it’s a simple in our platform, every every every catalog is full of what we call displays. And they are cataloged displays, because you know, your professional services, you know, catalog display as a store is is the appropriate nomenclature, I guess you would say. And all all a member has to do is begin to take when they open up those displays, they add more displays, they just simply put in a price and when they add the price, the whole infrastructure changes into a store. So and you know we like to say that Amazon is all centralized. So why not your own chamber community including the internet, including the professional service providers, and that’s exactly what’s happening because the Chamber’s always been the central hub of everything. And unless, you know if they don’t take the electronic side of things really seriously, then they’re really going to lose out and you know, it’s not something to celebrate, but in most communities today, local newspapers, you know, the subscriber levels are down and that’s not a good thing. I like traditional media. Local radio same kind of thing. I mean, look, podcasts are competitors to radio now a lot of different things. So I’m, we’re really positioning the Chamber of Commerce now to become the default advertising hub for each and every community across the country. And it works because we’re doing the work. And if you just put in technology, and I know this, because I asked a lot of questions, and it didn’t matter. You know what technology it was, the vast majority of people just don’t log in to anything. So you’ve got it, you’ve got to, you’ve got to deal with that. And that’s, it’s taken us many years and too much money to build everything from scratch all over again. But, you know, that’s what we had to do. And if I didn’t go to that ACC conference, you know, I would have never would have never understood the problem.

Brandon Burton 30:56
So that kind of hits on the other point that I wanted to bring up. As I’ve mentioned in a couple podcast episodes in the past, where I like to encourage chambers occasionally to do what I call the yellow highlighter exercise, where you look at your own membership list and take out the highlighter and markup, you know, all the members that have any level of engagement with the chamber. And oftentimes, chambers are no surprises the right word, but when you see it in front of you with the how low of a percentage of engagement for on any level, whether opening emails, responding on social media, attending a luncheon, whatever it may be, just to kind of have that pulse. And I do it from the perspective of, you know, for chambers doing their own podcast, it’s just another way to engage their membership. But what I like about what you’re, what you’re talking about here with the this platform, is it offers another way, and kind of reminders even for these members to be engaged, to be found easier online to allow the chamber to be a better advocate for their business, you know, based on their engagement. So I’m going to guess that your customers probably don’t need to pull out a yellow highlighter, you probably have a report, it’ll spit out whatever membership engagement level their members have. But I think that’s important for for chambers all over to look at what that engagement levels like further.

Richard Scully 32:25
Yeah, and you and you almost have to force it. You have to force a level of engagement in order to get them engaged. And I really believe in that. I mean, I had a you know, it’s it’s, it’s one of those things just recently, I was invited to come two days to Green Valley, Arizona, Green Valley, Sarita chamber, and they had some formal chamber member workshops there and, and they had me down and it was quite nice. And it was interesting, because, you know, the members are saying, holy cow, I never had any idea that the chamber was doing any of this, you know, and you’re overwhelmed with questions. And oh, it does that too. And they’re very excited because the chamber typically ranks pretty doggone high on search engines, they do really well with their websites. The directories do well, too. They do they do phenomenally well. It’s amazing. But people really do still use the chamber member directories. And I think it’s because it’s a dedicated local directory, unlike Google and Bing, where you’re going to get local results, but you’re not going to get something that’s like local, local, local, right. So people realize that, oh, when I’m connecting the chamber, I get all of that attention online. I’m getting backlinks from here, I’m getting backlinks from the director of getting backlinks from a catalog, my mobile app, I’m getting, you know, all these different things happening, that are helping to promote their business. A lot of people think of it as SEO, I don’t use that word very much. I like to think that if it’s on the internet, it’s going to be found. But if it’s not on the internet, it’s not. And in most cases, the businesses do not document their products and services at all. So it’s not even there to be found in the first place on Google and Bing. So. And when we add a new business, we’re adding about 10 to 12 additional pages onto the internet for each business, just as a starter point after that they can get into hundreds of pages if they’d like. So I think the the engagement is you’ve got to work to engage that member through a success story. And then when they see oh, wow, this thing seems to be working. They’re much easier to talk to about engagement. I know this because going to workshops, not only Green Valley, but others I was also in Texas, to where, you know, the members are like going, Wow, this is this is fantastic. And they have a new appreciation for the chamber, they realize that the Chamber has grown up and you know is with it and understands technology and understand support. And you know, that’s how that’s how you get it, how you get engagement moving, in my opinion, because that’s how we been able to get it moving.

Brandon Burton 35:28
That’s right. I know, we need to start wrapping up here. But I did want to ask you, if you might have one tip or action item that a chamber champion listening to do to maybe help lift their chamber up to the next level? Yeah,

Action Item/Tip for Chamber Champions

Richard Scully 35:44
I had an experience many years ago, some of you may be too young to remember this company. But most of you probably will, it was called Kinkos. And I believe it’s a FedEx thinner now, and I was traveling a lot trying to build trying to build try step, the company I mentioned before, and I had a proposal that was do very, very important. It was a multi million dollar potential contract, and I ran into some problems on my computer. And I remember going into Kinkos, and the woman sat me down at a computer. And she showed me all these graphics files that were already pre installed. And I mean, they just treated me like the king. And I’ll never forget it. And I’ve always thought about, you know, the chamber, converting chambers into these little Kinkos support centers where when you walked into the chamber, because you’re trying to help grow your business, that they really are a one stop shop for helping you be successful. And I think there’s a lot of chambers that do things a lot a lot differently, but they offer great solutions the way they are. But being able to say listen, you know, the chamber is a one stop shop for everything to promote your business, I think is a is my suggestion.

Brandon Burton 37:04
All right. Appreciate that. So I’d like to ask everybody, as we look to the future of chambers, how do you see the future of chambers and their purpose going forward?

Future of Chambers

Richard Scully 37:15
I, I see Chambers as the digital platform. I see the chamber as the attention grabber from the internet to disperse, leads and prospects to its local business community. I see the chamber as the legislative action center, an organization that that surfaces the important local topics that local businesses need to know about. And I see them as an extraordinarily valuable digital hub of the future. That’s how I see it. I mean, some people might think I’m wack. But, you know, I really believe that so many things are moving to the digital side, that somebody in a community is got to be a custodian of local information. And the chamber has always been there for that. And I just believe that they should be there during this digital transformation that we’re just beginning when I mean, you know, we’re already thinking about Metaverse, right? We’re already thinking about how do you do crypto in a community? I mean, there’s all kinds of opportunities that are coming up ahead that that somebody is going to have to be the custodian. The trusted source of local information, as I call it, is the chamber so I see it as the digital connection tool the future.

Brandon Burton 38:45
I love that answer. And then the nice thing about looking at the future is nobody can ever say you’re wrong because there’s always a future. The first Richard, I appreciate you spending time with us today on Chamber Chat Podcast I did I wanted to give you an opportunity to put out any contact information for anyone listening who want to get in contact with you and maybe further explore some of these ideas that you shared and services Chamber Nation has to offer.

Connect with Richard Scully

Richard Scully 39:14
Yeah, thank you, Brandon. So email address. Well, first of all, ChamberNation.com is where you can find us. I always ask people to go to RichardsCalendar.com to find a time that might work for you for a meeting or you can call me just click the sales department option but it’s 855-Add-Members that’s our phone number 855-Add-Members and just click the sales department option and you’ll get me that there too.

Brandon Burton 39:48
All right, we will get this in our show notes for this episode should be found at chamberchatpodcast.com/episode161 but Richard this has been a fun conversation and hopefully one that kind of expands the thoughts and visions of those Chamber Champions that are out there listening. So thank you for joining me today.

Richard Scully 40:07
Thank you man. Appreciate it very much.

Brandon Burton 40:09
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