When to Delegate with Kevin Hall

This transcript has been lightly edited for readability and to correct obvious transcription errors while preserving the meaning of the original conversation.

Episode 23 — When to Delegate with Kevin Hall
Clean Speaker-Labeled Transcript
Guest: Kevin Hall
Automated QA: Passed

00:00.258 Kevin Hall
We have three different costs. You've got time, treasure, and talent. So so for some people, time is we have plenty of. If you don't though, it's gonna if you you wanna make sure like us executive directors, we don't have a lot of that time because we're doing something. So we sometimes you have to use your your treasure, your other chamber members and use their time to help delegate.
00:23.02 Brandon Burton
You heard it here, Chamber Nation. There are three types of currency to accomplishing your tasks time, treasure, and talent. Today I visit with Kevin Hall to help you leverage your time, treasure, and talents through effective delegating. But first, the intro. This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.
00:56.664 Brandon Burton
Thank you for joining us for episode twenty-three of the Chamber Chat Podcast. I'm Brandon Burton, and it is my goal to introduce you to people and ideas so you can better serve your chamber members and your community. If you're new to Chamber Chat Podcast, please visit our Get Started page at Chamberchat Podcast.com slash start to learn more about the show, and you can receive some valuable tips for some nondues revenue ideas that you can use at your chamber. Again, that's chamber chat podcast dot com slash start. And before we jump into this show today, let's take just a moment to hear about today's sponsor.
01:35.798 Brandon Burton
Every chamber is looking for new ways to increase their non-dues revenue. Has your chamber found a good affinity program? I have a great affinity program to offer your chamber that will continue to increase in revenue year after year. I want to introduce you to Swipe It for all of your credit card processing needs. Swipe It has a unique affinity program that 1. lowers your credit card processing fees at the chamber, 2, Helps your chamber members be more profitable, and three provides recurring nondues revenue to your chamber. To learn more, please visit Chamberchatpodcast.com slash C C for credit card. Again, ChamberchapPodcast.com slash C C and get swiping with swipe it. Okay, we are back, and our guest today is Kevin Hall. Kevin is the executive director of the Greater Anna Chamber of Commerce in Anna, Texas. He's been involved with the Anna Chamber for seven years, three of which as a full-time director. Kevin grew up in an entrepreneurial family and has been involved in vi in dairy farms, car washes, a snow cone stand, an insurance agency, and most recently an RV park. This leads to his passion. For other entrepreneurs and small businesses, of which through the Anna Chamber, he's able to capitalize on this passion on this passion. Kevin, I'm excited to have you on the show today. Please say hello to the audience and share something interesting about yourself so we can all get to know you a little bit.
03:17.112 Kevin Hall
Well hello everyone and thank you, Brennan, for inviting me to be on this podcast. I am from Anna originally, and so I was raised there, and my grandmother actually graduated in nineteen forty three from Anna when they had thirty graduates, and the most recent graduation they had over two hundred graduates. So went from a small rural town to what's growing into a a suburb of the Metroplex.
03:45.004 Brandon Burton
Right. That's that's a little bit of growth there. Thirty to two hundred.
03:49.23 Kevin Hall
Yeah, so it's tak taking some time but you know, we've we've we've pretty much doubled in size in ten years. So it's it is a a lot of growth in this area.
04:00.354 Brandon Burton
Yeah, so you mentioned doubling in size in about ten years, which is pretty impressive and that's something to keep up with. But can you give the listeners an idea of the size of the Anna area and and the chamber there, just so we can relate a little bit better?
04:16.376 Kevin Hall
Sure. So Anna, right now our population is estimated at fifteen thousand and ten people. And we just got that updated about a month ago. And the city itself is sixty-three square miles, so it's relatively large landmass. our chamber itself we have about two hundred and fifty members and our budget's about a hundred and seventy thousand. So we we've grown About three years ago when I took over this position we were at about a hundred and fifty members. So we've had some substantial growth and also retention of members, which is great.
04:54.112 Brandon Burton
Yeah. So is a lot of that new business coming to the area then?
04:58.516 Kevin Hall
It is and so a lot of it's new business and it's not necessarily business in Anna, but there's a few small towns around as well as McKinney. And so we do get a lot of members that want to do business with our Anna residents. And so it's been it's been exciting, but we've we've had about fifteen new businesses in Anna within the last two years. a lot of new infrastructure in order to get those businesses here.
05:25.912 Brandon Burton
Yeah, well that's great. So as we dive into the the topic for today's discussion, I know you had a couple ideas about how to how to get around this this topic, but the topic of conversation today is when to delegate and and the importance of delegating and when to do it. So I understand you had a a more recent experience. where you delegated something and it didn't go quite the way you wanted it to go. can can you share with us a little bit about that experience and what you learned from it?
06:02.21 Kevin Hall
I sh I sure can. So one thing I guess it'd be good for your audience to know and there may be quite a few like this is I'm used to I'm a seat the chamber, I'm the only employee, and so I take a lot of responsibility of course on myself and when I delegate I try to find those top volunteers, whether it's a board member or an ambassador, to to delegate to. but remembering that They are volunteers and so some things shouldn't necessarily be delegated to them. most recently we had a banquet back in February and for the banquet I had delegated quite a bit of the event during the event so that I could be out kind of shaking hands and doing my role and introducing our board president. So I delegated the check-in and the silent auction and raffle all to one key volunteer. And prior to everything was great. We had the plan in place. But what I didn't realize is this volunteer was more of a perfectionist and so change was not something she could really do on the fly. Well, during the event, unfortunately, some things did change and some volunteers didn't show up and So she had to kind of think think on her feet. And instead of me checking in to see how things were going, I just assumed everything was great. We get to the end and we're raffling off the end of the prizes, and it's not going so well. We actually ended up raffling off three prizes as one because they were not quite organized. And so we had to go in after and unfortunately kind of pay and buy some extra prizes. order to get to those that had one what should have been three individual.
08:04.064 Brandon Burton
And and there was one lucky winner that ended up walking away with the great prize.
08:09.654 Kevin Hall
One winner was great. and the other two, so like at of course, you know, you're ruffling off your members items and of course my my members came up and said, Hey, we didn't give three different things, we only give one, so it is a little bit of a a fiasco, of course. We fixed it readily, but we had to offset that cost, you know, two hundred and fifty dollars that we hadn't planned on spending after the banquet in order to rebuy the prizes that were donated.
08:38.497 Brandon Burton
So looking back, what what did you learn and how would you change it if you were to do it over again?
08:45.462 Kevin Hall
If I were to do it over again, one thing is I would make sure to talk with the volunteers, make sure they understand that hey, it's okay for changes and to make sure that during the event that I'm going over and checking in and instead of having one volunteer over three different things, I would have one volunteer, kind of a lead volunteer, but also have one under them so that one of the volunteers is on the raffle, yada yada yada. that way they're not spread so thin.
09:20.226 Brandon Burton
Yeah. that makes a lot of sense. have there been some experiences that come to mind that you where you delegated and things went well? I'm sure that's probably more more so the case where you delegate and things go well. but I know we also learn things when when things don't go so well. So what are what are some things that you do delegate that that go well for you?
09:43.104 Kevin Hall
So after that event, the next event we had was a golf tournament and I learned from that prior experience. So I still had that lead volunteer involved, but I had a board member that I knew that had involved had been involved in this golf tournament for many years and I made her the main volunteer with the other as a kind of a as a backup or liaison and that worked out much better. So one thing when I delegate, I actually go ahead and help create a task list. You know, day of the event in the morning, here's what we do. During the event, here's what we do. And then the evening or when it's at the end, here's what we do. And then I talk with that lead volunteer and we go ahead and start getting volunteers just to be there. And I when we don't get to volunteer, sometimes it's easier just to tell the volunteer, hey, when you show up, when you get here, we'll tell you what to do. Versus you're trying to volunteer, hey, you're gonna, you know, do this announcement. then they get there and you need to do something different. so it's kind of one of those give and take. It's good to have the task lists for rigidity, but your volunteers, it's good to have them where they can kind of f ebb and flow and be a little versatile.
10:54.538 Brandon Burton
Say the task looks it sounds like a great idea as long as I know that it's subject to change on the fly, right?
11:01.478 Kevin Hall
Yes, as I was saying, it's but you know, and and i any big changes talk to me for sure. But you have to give a little bit of trust. You have to allow them to think on their feet as well. And you know, sometimes it's it's through trial and error. and of course after the banquet actually I did talk with that volunteer and kinda let her know that at the golf tournament I wanted her to be the liaison versus the head and she understood and she was very graceful about you know People know, people try to do their best and they everyone's harder on themselves than they would be on anyone else. And so that's the main thing is you have to be graceful with your volunteers and rem remind yourself they are a volunteer. They are doing this because they're passionate about your organization. They're not getting paid. And at the end of the day, it's the staff is the one that's going to kind of take the the downfall as far as the public's concerned. So, you know, have strong people in place that be flexible and and understand that things are gonna change.
12:09.166 Brandon Burton
That is a a good reminder too that in these examples, these are volunteers. You know, they're people that are passionate and they want to be there, they want to help out. So it it it's hard to get frustrated or anything like that because they're there with the passion for your organization and keep that in mind and be patient and and coach them along. Just just help them along with that. so I know you know at your chamber, you must wear several hats. being the the the standalone employee there at the greater Anna Chamber. what are some some other ways that you delegate there at the the Anna Chamber for things that you just can't physically get to yourself with all these different hats that you wear?
12:55.022 Kevin Hall
Sure, that that's a great question. So a lot of what we do so I'm not a website person. I can do social media, but I'm not a website person. So we delegate and this is one that we actually pay a member to host our website and to do our blog. And so I will create some of the items, like I'll create the blog details and send to her and then she posts on the website for us. She makes graphic for the social media. So that's a big thing for us is We want to look like we're a professional company, but I'm not a graphic artist. So I delegate and you know, sometimes you have to you have to pay and that's okay. for the website, because that's nowadays your website is your front door. That is the face of your business. And if your website looks like it was made in the nineteen eighties, you're probably not gonna have this new tech company that wants to come in and join your chamber and spend lots of money. They're probably gonna say, you know what, maybe they're not big enough for us and they'll go two towns over because as we know, you can join any chamber or as many chambers. And so that's that's the one thing is and we pay a reasonable fee for our website and it it's been very helpful.
14:12.534 Brandon Burton
I can see that it is the front door and yeah, I come from more of a maybe an advertising background. And anymore when people see an ad, the first they're not picking up the phone to call the business that's advertising. They're going to their website. They're checking out what their services look like, what their website looks like. And if the website is not up to par and up to today's standards, then the the users tend to go another direction. They they go into another business. that looks like they're more up to speed. So that makes sense on the the chamber front as that is the front door kind of for your community to be able to say, here, you know, we're the chamber, we're professional, we're here for you, and and we care about what our image looks like. And it it it does put off a really good image to make sure that's that's all up to par. And I think that's interesting too that so you hire that out, you you pay to have your website done versus having volunteers. I'm sure there's there's probably some people in your in your chamber that that would volunteer to do that. But what made you decide to go the pay the pay route versus a a volunteer or donation kind of way of doing it?
15:28.718 Kevin Hall
Well, let me just put it this way. When I was in insurance and I was hiring people and when you hire someone, this is kind of the opposite, you can also fire someone. So when you're paying someone, if they're not pulling up to par, you can say, Hey, we're not depar, let's fix it. And if they don't, then you can hire someone else. When you use a volunteer, it's hard to tell a volunteer, Hey, thanks for giving your free time to us. by the way, we no longer want your free time anymore.
15:57.27 Brandon Burton
Yeah, that's not good enough for us.
15:59.046 Kevin Hall
Yeah, and it's very it's a different conversation compared to, hey, we have this contract. You said you'd do A B, C and D, you're not doing C and D. Let's fix it or unfortunately we'll we'll move on. and of course we do use a member to do our website. And so we if we ever go to shop out, you know, changes, we we may shop it out, but we make sure that anyone who kind of does work for us joins the chamber. That's kind of part of in order to Help us, you've gotta support us, 'cause if you don't support us with then you don't understand what the chamber is, then you probably don't understand our model.
16:34.958 Brandon Burton
Yeah. Yeah, that's that's a great point. So I are there any other things that you I'm I'm sure there's a a long list of things that you outsource. what about things like your social media or or print media, things like that?
16:50.542 Kevin Hall
So print media more so. I know some chambers hire completely out and have a different ad company that will come in and do all the sales themselves. I'm more old school and we're at the size where right now I can kinda handle the the sales myself. So through email and phone calls and through my ambassadors, I like to have them calling and going to our businesses, our members. When we do a print directory. So we do a printed directory every year. We do typically in the summer is when we start getting the advertisements. And then around September 1st, when school's back in session, is when we mail it out. because I'm in a social media or sorry, graphic artist, I do have a member who this one it is a trade and he does top quality work. And so he as part of being in the directory as having an ad for Pro Bono, he would actually help our businesses create the graphic for them for no cost. and that's been wonderful. And he's actually one of our ambassadors as well. So I do delegate the graphic part out. And then of course we have a printer that we delegate to that company does the printing and they actually make the final mock up for us and do the print and mail for us for that directory.
18:15.382 Brandon Burton
I I like that how you kind of piece it together. So some things you're able to do on your own, other pieces you outsource. And that's something, you know, with with my background with being in sales and doing chamber publishing with community matters, that's one thing that we try to customize is say, you know, there's certain things that a a chamber may have more strong suits at, just given what their abilities, their staffing and stuff looks like. If they're able to to do certain things of that, let them do that. And then where they can't, we'll kind of bridge that gap and try to you know bring it all together and make a really nice looking publication. But just put a a little plug in there for for community matters if anyone is looking to to outsource their publishing for you know chamber directories or maps. you can go to chamber chatpodcast.com slash CMI for Community Matters Inc. And there's a form on there you can fill out so you can get a quote on on what that would look like for us to for Community Matters to do your publishing for you. but I know with with our situation with Community Matters is we're doing a we're not I guess we have different models with how how that comes to pass, but the most common is we do the ad sales and then we're actually paying the chamber. So it's money going to the non-dues revenue and then it's it's saving the chamber from doing the The heavy lifting of the ad sales and the graphic design and putting that whole thing together and doing the printing and the shipping and so we can kind of be that ghost publisher. Everything comes out and it looks like the chamber did a great job. So that's one way of delegating. There's a
20:00.302 Kevin Hall
Yeah, when you delegate that, you're delegating a whole lot of aspects.
20:06.412 Brandon Burton
Yes, absolutely. And and and we do we have some chambers that will do the ad sales and then delegate to us to do the design and printing. And and an interesting thing with that is when we do the ad sale or when the chamber does the ad sales, oftentimes they'll they'll get everything they can and then hand it over to us and say, see if you can get anything else. And oftentimes We're able to get a a lot more, you know, volume on the the publication, which is money going back to the chamber as well. So they can get what they can and then we can pick up the rest and and really just make the chamber do well on that publication. So so I know in kind of our our back and forth before leading up to the the interview, you'd mentioned that One of your passions is so social media. Is that something that you take on yourself?
21:08.958 Kevin Hall
It is something I take on. So I would say it's about 70-30. So the 30% that I delegate to is our web designer. They can create, like when you do a social media, like a Facebook event, they can create the graphic for that event, then the wording and actually implementing the event itself. I'm one of those like being efficient. And I think if it works well, don't change it. So some things like our networking breakfast or lunch and after hours. recreated one a separate logo for each. And I just use that same logo. So every time I have a that same event, like on Facebook, I just go in, edit, duplicate, and there we go. And so that's that's one thing. And then I since I grew up, you know, I'm the generation that kind of grew up with Facebook more or less. And so I enjoy that, but I then just share it directly to Twitter and versus using Twitter myself. archiv right now we have Facebook and Twitter, those are our ch and LinkedIn. Those are our three social media. we don't currently have, you know, Instagram or anything like that.
22:17.848 Brandon Burton
Snapchat or Snapchat.
22:20.002 Kevin Hall
You know, you know, and and with our community, so our community, the average age is around thirty five to thirty-seven. So it's not necessarily the Snapchat market. And our members some are of course somewhere on those, but our market is more of the thirty five and up, which are the ones that are using Facebook, using Twitter. But I like making even though the we're trying to look professional, I like that you can make a post feel unique. when you kind of write it yourself versus having it outsourced. So you can do things a little bit more live if you want to. And that's what I enjoy about social media is I can make a post while I'm at an event, see what's going on. you know, in a small town I'm involved in rotary or historical society, things like that. And so I like the ease of being able to post it real quick. And then later when I get back to the office, I send it to the web designer and then they use the same a article and the same photos and put it then on our website.
23:23.798 Brandon Burton
Okay, so they can repurpose what you've already used in another platform.
23:27.662 Kevin Hall
Exactly. And sometimes with the website, we actually versus social media where, you know, on Facebook you do one to two posts a day. The website I try to do one a week or so so that with our SRO or SEO, it's showing that we're updating. But I can schedule it out because if it's on the website, it's not necessarily doesn't have to be as quick as on social media where you want to do it right then or right after the event.
23:55.084 Brandon Burton
Yeah. Now that that makes a lot of sense. Well and I think a lot of the personal type of social media posts really get more attention than some of these more professional looking I I know as I scroll through, if if something's too overly done, I don't pay a whole lot of attention to it. But if I see somebody or an organization that I care about that took time to do a more personal message or maybe a candid photo of of an event or something going on. then I pay more attention to that and tend to engage with it more. So I you probably see similar kind of things through your analytics and stuff with your social media, I would guess.
24:34.158 Kevin Hall
definitely. And we don't do too many live feeds. If we do a live feed typically we're at an event or like a city council forum or school board forum, we'll kind of do those live. But of course, live videos you do that does help your with your Facebook analytics. but what we we've done this year is I we started doing recorded videos and then editing editing them. And then posted them every so often on social media and in our electronic newsletters, which we use constant contact. And we've actually got a really good more hits by the video. So what I'm learning now at three years into being the director is people are kind of instead of before you could just use words, then you started adding photos. Now people are more likely to watch a 30 second, one minute video. than to read what would have taken thirty seconds to read. so it's it's quite funny how you can post a video and and the words separately and if you have an article they're gonna ask more questions than the video where they they watch it, even if you're saying the exact same thing that you wrote in the article.
25:49.614 Brandon Burton
I I love the idea of repurposing it too, because you're going to catch a different audience with each type of media that you're putting out there. So that's I think that's important to note. So I wanted to maybe circle back around a little bit to the volunteers that you have, the ambassadors and volunteers, board members that you have. How do you go about showing your appreciation to them for the help that they provide to your different events and activities you have going on?
26:17.334 Kevin Hall
That one that is a little bit more challenging. So typically what I do after every event is I'll write a thank you note to my board members and ambassadors that participated. You know, thank you for your help. We appreciate you. once a quarter we try to have the board members and myself get together for a fun event. So December of last year we had a suite at the local hockey arena. And so we all got it was around Christmas time, so we all got together and I brought a bunch of funny Christmas, you know, they have the the lights and the horn the antlers and all this and that. And I brought that and we took some funny, goofy photos and we put a quick article. Hey, the board's here. We appreciate the members. We're here with our member, you know, blank hockey team. Two, three sentences and those photos, and they enjoyed that more because it was getting their face out there in a positive light. And also it was kind of Making fun and being lighthearted.
27:16.302 Brandon Burton
And I I'm sure they appreciate being noticed and and taking the time to do things like that with them. That's great. I I think that's an important thing to make sure that that we're doing is reaching out, saying thank you, finding ways to instead of just asking and asking for more, you know, volunteers and and their time. Yeah, let's give back to them a little bit. Let's show that we appreciate what they're doing. So Kevin, as we're kind of wrapping things up here, I wanted to Steve, what ideas you had for listeners that they might be able to do to start delegating more effectively at their chamber?
27:55.02 Kevin Hall
Well, I thought about this as leading up to this. So here's one thing that that I started which helped me learn actually what to delegate. So at the end of every day, now this is not my idea. So someone else I'm I'm not gonna take credit, but I do A B C D at the end of every day. So A in my notebook, A is something I need to absolutely do first thing in the morning. B can wait a few hours. C could win a few days and D should delegate. the first time I did A B C D I had no D's. And then I slowly but surely started adding some things that I could delegate to. and so that's that's one way to see what are you doing that you don't necessarily have to be the face or the front of? What are your weaknesses? So if my weakness is I don't like collecting money. My strength is I like asking for money. So I actually delegate to a volunteer who works three days a week as a volunteer and they make the calls, hey, thank you for you know investing in blank. did you know your invoices do you want to take the card over the phone? They are much better at that than I am. And so I delegate the invoices and it's helped our open invoices go tremendously down by collecting.
29:17.74 Brandon Burton
That that's a great example. I love the A B C Ds. What needs to be done now, what can wait a few hours, days, and what you can delegate. And I think the the better you practice those A B C Ds, the more you're gonna notice, you know, this is not something I have to do and I can find somebody who can do this better than I can. Outsource those things, have somebody else help you out. That that's a great
29:41.9 Kevin Hall
That's what I try to think is just because I can do something doesn't mean I should do something. And I think that's sometimes where us as executives and CEOs, we kind of think, it's all on us, we have to do it. But no, if your team fails, everything fails. And so you have to have that support and and be willing to know your strengths, but also being willing to know your weaknesses and to say out loud, this is my weakness, and find someone who can help you.
30:11.508 Brandon Burton
And just because you can do something, it still comes at a cost. So whatever that cost is, you're taking time from other ways that you can be serving your members or your community or any number of things that you could be doing and probably could do better than some of these things that you can delegate. So great point. Just because you can doesn't mean you should.
30:31.606 Kevin Hall
You're exactly right. I mean that's and that's the thing. We have three different costs. You've got time, treasure, and talent. So so for some people, time is we have plenty of. If you don't though, it's gonna if you you wanna make sure like us executive directors, we don't have a lot of that time 'cause we're doing something. So we sometimes you have to use your your treasure, your other chamber members and use their time to help delegate.
30:57.038 Brandon Burton
Love that. Time the the three T's time, treasure, and talent. So, Kevin, as we look to the future, so I I I ask everybody this question I have on the show. As we look to the future, how do you view chambers of commerce and their purpose?
31:13.058 Kevin Hall
You know, that that's a challenging question because as as we all know, when you meet one chamber, you've met one chamber. but I see us being more on the forefront of attracting business than on the retention side, which from the chambers, including our chamber, historically we've been more of a the city gets the business, the chamber does the ribbon cutting and tries to get people to go to keep in business. But I see us as reaching out And trying to attract as we're getting and growing, attracting these companies and working more directly with our city and our school district to be on the forefront and be the face of the community. I know some chambers were kind of, we want to be behind the scenes, we want to do the planning. But we're gonna have to actually still be able to do the planning, still be behind the scenes, but be able to be out front and be engaged in the community. You know, even though we're in the century of Google, I have more people that Google the chamber to call us to ask, Hey, what's this? What's going on? So we're we're gonna have to still be a little bit more intelligent, but be able to compete with that Google site. And every community is different, but our community is still the one where they want to go to the chamber itself directly. But I know some chambers are moving to the model of not having a storefront, not having a actual office space. So but in in our community we're the ones that we we want an office space. We want meeting spaces because we do have a lot of members that work from home and they they like coming, hey we have a quick phone conference or we want to meet this prospective client. Can we meet at the chamber? Because it's a safe place for them to meet. And we enjoy that and and we love being able to help our members whether they are a storefront, multi million dollar business or A mom and pop that just opened up out of their house.
33:12.726 Brandon Burton
That's great. Well, that's part of in a way being a convener too. The chamber is providing that place for people to come and meet. But I think your comments there go back to the importance of making sure that as a chamber, your website is is up to a good standard because people are checking it out before they move, before they move their business to your city. So make sure you're representing well and they have a good first impression there.
33:40.11 Kevin Hall
Mm-hmm.
33:41.384 Brandon Burton
Kevin, I wanted to to thank you for spending time with us today here on on Chamber Chat Podcast. And I also want to thank everybody for listening. I'm glad everyone's here participating in the show. show notes for this episode can be found at Chamberchat Podcast dot com slash episode twenty three. Kevin, where can listeners connect with you if they have any questions about what we discussed today or how you're doing things at the at the Anna Chamber?
34:08.04 Kevin Hall
Sure. So there's a a few ways that you can find me. my email is Kevin at greater annachamber.com. the office phone number at 972-924-8533. And then for Facebook for our chamber, it's Facebook.com slash greater anna chamber. And then lastly, my IN handle is Hall Sr. H A L L S E N I O R. So any of those ways you can connect with me. And I would love to be there because we have to help each other. And that's the one thing with chambers that I love compared to some for for profit companies, is we're okay with, hey, it worked here, why don't you try it? And we can mimic each other and do what's best for our community. versus feeling like, hey, I have this great idea, but if I say it, someone else is gonna use it. Steal it. It won't work here. Exactly. But no, please, Bag Borrow, steal. Use use everything. What works for me may not work for you, but it might. You've got to give it a try and see.
35:17.708 Brandon Burton
Yep, I love the the whole R and D, the rip off and duplicate. And if it's working for one chamber, try it out of yours and see if it works for you as well. We'll we'll update the show notes as well with all your contact information. So if people didn't quite catch it as you as you gave it, they can find it there on the show notes page. But Kevin again, thank you for being with us today. It's been a pleasure visiting with you.
35:46.328 Brandon Burton
Thank you for listening to this episode today. I hope that you're finding value as you listen to Chamber Chat Podcast. If you are enjoying the show, I would encourage you to tell your colleagues that are in the chamber industry. Also, please hop onto iTunes and leave us a five star rating and review to help others find this show. Thanks again and I look forward to chatting with you again next week.