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2026 Chamber of the Year Finalist-Jackson County Chamber with Ryan Tarrant

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Brandon Burton (00:01.484)
Hello, Chamber Champions. Welcome to Chamber Chat Podcast. I’m your host, Brandon Burton, and it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your chamber members and your community. And you’re joining us today for a special episode in our 2026 ACCE Chamber of the Year Finals series. And our guest for this episode is Ryan Tarrant. Ryan is the President and CEO of the Jackson County Chamber of Commerce and Experience Jackson.

Ryan Tarrant (00:05.23)
Thank

Brandon Burton (00:31.448)
Jackson County’s Destination Marketing Organization. In this role, Ryan leads efforts to strengthen the region’s quality of life for businesses, residents, and visitors through advocacy, collaboration, and destination development. Ryan brings a deep experience in business leadership, public policy, and community development. Before coming to Jackson County, he served as Chief Operating Officer of Business Leaders for Michigan, the state’s business roundtable, where he helped guide public policy strategy and organizational execution.

Around making Michigan a top state for jobs, education, prosperity, and economic health. His background also includes significant chamber leadership experience, where he helps secure more than $1 million in public funding for an award-winning talent attraction and retention initiative. He’s also led advocacy efforts, supporting infrastructure, placemaking, and engagement with local, state, and federal officials. Early in his career, Ryan worked in government and politics, serving as chief of staff to U.S.

Ryan Tarrant (01:29.029)
it.

Brandon Burton (01:31.28)
Representative John Mul Mullinar, District District Director for U.S. Representative Dave Camp, and leading numerous federal campaigns. Ryan holds a bachelor’s degree in public science from Saginaw Valley State University. But Ryan, I’m excited to have you back on Chamber Chat Podcast. I’d love to give you an opportunity again to say hello to all the chamber champions who are out there listening and to share something interesting about yourself so we can all get to know you even better.

Ryan Tarrant (01:57.946)
Yeah.

Hello everybody. You know, it’s great to be back and it feels a little bit like a follow-up from our previous conversation 18 months ago because we’re going to talk a lot about the program that we were just kicking off at that time and now, you know, really was the program that we submitted this year for Chamber of the Year. So, exciting time, but you know, it’s always interesting. I think I finally reached the point as you were reading my bio where, you know, you read it and the longer it gets, all of a sudden it was like I’ve become the old man.

Brandon Burton (02:29.736)
Right. How did that happen?

Ryan Tarrant (02:30.628)
because I know I’ve been around the block a time or two apparently. know, something I’d like to share, mean, as we talk about.

our program, is called Drive Jackson. you know, part of as I present this locally and, know, we’ve had to go do presentations around the state on this, this new program. One of the slides that I have in there is a picture of a little baby and it happens to be my, first grandchild. So he’s about four and a half months old now. And he was about two weeks old when we first rolled out this program. And so it was that, that initial newborn picture where, you know, the head’s a little bit off and you know, still.

Brandon Burton (03:08.11)
yeah. Yeah.

Ryan Tarrant (03:08.88)
And so now he’s starting to get a personality, but I think it holds true and it really comes down to sort of the why of why I’m so passionate about the work that we’re doing here in Jackson County.

Brandon Burton (03:20.13)
That’s awesome. I love it. Well, first of all, huge congratulations to you and your team for being selected as a Chamber of Year finalist. It’s a great testament to the work and impact you guys are making there in your community. but tell us tell us a little bit about the Jackson County Chamber to give us an idea of the size, staff, scope of work, budget to kind of set the stage for our discussion.

Ryan Tarrant (03:32.72)
Thank you.

Ryan Tarrant (03:42.478)
Sure, so for us we’reโ€ฆ

know, Chamberside, a couple of years ago, we were at about a $600,000 a year budget. You know, last year was about $900,000. But then we also have Experience Jackson, which is the destination marketing organization for Jackson County or convention and visitors bureau. And so their budget this year is about $1.3 million. So, you know, between the two organizations, we’re a little bit north of $2 million and, you know, being housed in the same place, sharing an executive also allows us to sort ofโ€ฆ

hire for different skill sets and talents. And so, you know, we’re blessed to be able to have a overall team of 10. You know, I split my time 50-50 between the two organizations. We have a number of other employees that do that. Some are 90-10. And so, you know, we were able to house a research and data director, for example, who does a lot of our economic impact reports. And, you know, he started out on the DMO side, but we’ve pulled him into a lot of the work that we’re doing here in the chamber because of

the economic impact that we’re having here in our community. As far as scope of work, we do all the normal chamber things, right? This morning we wrapped up our final monthly breakfast before the summer break here in Michigan. So I’m fresh off of that, had our biggest crowd yet. And so we’re doing those types of things. But I think a big part of where we’ve really doubled down is in this community and economic development, but then also the advocacy work. And we’re not gonna talk a lot about the advocacy

Brandon Burton (04:47.18)
Yeah. That that makes a lot of sense.

Ryan Tarrant (05:13.292)
work today, but you know we partner with our state chamber, with our regional chambers on a lot of those business issues, but we also feel like for us we’re actually our community’s advocate.

And so it’s not just those business issues, which we’re strong on on the advocacy front, but also as we’re going through these pieces and looking at what projects are out there in our community that we can we can impact and push forward. You know, over the last couple of budget cycles, we’ve secured a little over eight million dollars in state funding and direct appropriations for different projects in the community. Not a single dime has come to the chamber. You know, a lot of it goes to the city, the county, local nonprofits, but

Brandon Burton (05:52.93)
Yeah.

Ryan Tarrant (05:54.518)
But they’re really incredibly important work that’s happening in the quality of life space, the tail and attraction, destination development. so where there’s those opportunities, we really want to be the ones who are seen as the go-to in our community and really have become that.

Brandon Burton (06:11.212)
Yeah, and if you can help be the driver of those funds into the community, even if it doesn’t hit the chamber directly, it helps foster those relationships that really show the impact we have in the community.

Ryan Tarrant (06:14.502)
Mm-hmm.

Yeah.

I mean, a great, great example right now is we’ve got a hundred year old. turns a hundred, this building turns a hundred years old, called the Hayes Hotel. this year it was a hotel for about 50 years closed down in the late seventies, early eighties, became the annex for a fortune 500 companies headquarters. And then they left it 25 years ago. And so it’s been sitting vacant for 25 years. right now we’re in the process that the chain link fence just went up the shoots and the crane are coming for the roof, this week.

Brandon Burton (06:41.592)
Okay.

Ryan Tarrant (06:51.048)
But we ended up securing four and a half million dollars toward a 32 million dollar redevelopment project that’ll be a couple of floors of mixed use and then 109 downtown market rate apartments that, you really with a Fortune 500 company on one end of downtown and then this new building housing over 100 market rate apartments and some new life sort of will anchor our downtown for, you know, the next generation.

Brandon Burton (07:18.254)
Yeah, that’s fantastic. I love hearing that. Well, with these Chamber of the Year episodes, I like to spend the majority of our time discussing the programs that get submitted on these applications. So we’ll dive in deep on that and and learn more about these programs. And like you said, a follow-up from your previous episode, which is back in episode 310, as soon as we get back from this quick break.

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Brandon Burton (07:44.879)
All right, Ryan, we were back. So as I mentioned before the break, we’ll dive into the the program submitted on the Chamber of the Year application. And you teased at the beginning, this is kind of a follow-up from your previous appearance on the podcast. So if you will just dive into that and tell us about the program and kind of the the origins and how it’s evolved.

Ryan Tarrant (08:05.67)
Yeah, sure. So, you know, I think the origins for us, we really started with a problem statement, you know, that that wasn’t a shock to anybody in our community. know, Jackson County and the city specifically have been losing population for the city. It’s been 40 percent over the last 60 plus years of their population down to about 30, 31000. The county over the last couple of decades has has started to stagnate and even shrink a little bit. And so, you know, as we look at that, it’s it’s not unique around the country to Midwest communities.

especially those with a of a manufacturing heritage. And I took trips to Bentonville, Arkansas, and I’ve been to Grand Rapids, which is like the North Star for Michigan, and seeing just the incredible growth and the things that they’re doing in those communities, but also recognizing that here in Jackson, we don’t necessarily have the Walmart.

headquarters and we don’t have the Walton Family Foundation and those types of things. Or if you’re in Grand Rapids, it’s the DeVos family and Amway and so many others. But what we found even with those was there’s a consistency to what they’re doing. For Bentonville, it’s been over 20 or 25 years. For Grand Rapids, even longer. I it goes back to the 70s, the redevelopment that they’ve seen and the consistency that they’ve implemented that with. so, looking around the country at other growth communities, kind of our size in the Midwest,

We can’t compete with you down there in Texas on weather in the winter, you know, or Georgia or Florida, but, know, rapid city, South, South Dakota is growing and Elkhart, Indiana is growing. And those are places like I actually would have never thought of, of wanting to move to, but people are moving there and they’re growing and thriving communities. And so, you know, it really all comes down to this consistency. And so, we kind of took a look at how do we, how do we do a project and implement something in our community? You know, when you, when you look at the.

Horizon initiative and you talk about the disruptions and building out this resiliency in your community, what can we do as our part of that? And I think what we found was this long-term vision of, and for us it’s 20 years and a planning process that took nine months. We brought in a planning consultant out of Columbus, Ohio called Planning Next. They did a phenomenal job for us, but they really sort of helped to organize this whole process

Ryan Tarrant (10:26.76)
for us over nine months where we brought in a key leadership committee of 24 people that looked like our community. When you look at the census data, we had a CEO and we had a server at a local restaurant who served on this. We had a retiree and we had a high school student and sort of everything in between. And they sort of led this charge in our community to go out and engage members and residents through pop-up.

Brandon Burton (10:49.486)
Yeah.

Ryan Tarrant (10:53.286)
pop-ups and table talks in their homes and all of these things. And over the course of two rounds of engagement, we engaged over 1,300 residents. They provided more than almost 6,000 pieces of data for us to sort of input into this that the key leadership committee could then look at and say, we now know what every corner of our community is saying the needs are, what it is that they love about our community, but what we can do better. We got, in some cases, the unvarnished truth.

Brandon Burton (11:23.138)
Yeah,

Ryan Tarrant (11:23.381)
which is a good thing and a great place to start. I I’d love to highlight when we talk about those different engagements.

that even with that second round, we actually went back and looked and we said, okay, we’re really light on our Hispanic population in that first round. So how do we get that up and meet that number for the census numbers in our community? And we actually took these engagement boards and translated them into Spanish. And we had a couple of our key leadership committee members who spoke Spanish. They went through a Sunday mass, Spanish speaking mass and engaged with the person who was afterwards.

And so, you know, from that you look at it and it’s, you know, it’s really tough to engage young people. We over-sampled young people.

And so, you know, we felt really good about the process and what came out of it that we were hearing from our entire community. And so since then, we rolled out this, you know, 72 page plan in March that has four goals around quality of life and the perception of our community, housing and economic development, know, K-12 education and lifelong learning, and then health and public safety. And within sort of these four buckets, you’ve got 54 strategies that are going to lead our community through the next 20 years.

to make sure that we were implementing with some fidelity. We early on in this process started to create a vision council. And so that’s sort of our CEO leadership group, which is exactly what you would think of it as, right? mean, generally in the community, you get these CEOs in a group and they’re going to put together the plan and it’s done in this ivory tower. And then they come out and say, this is the plan and what we’re gonna do and where we’re gonna go. In our case, it came from all of Jackson County

Brandon Burton (12:54.744)
Yeah.

Ryan Tarrant (13:09.032)
and the people. And now it’s up to this group to really be the engine that drives it because they’re the funders. We’ve got philanthropic CEOs and chairs at this table. And so it really becomes in a community our size about aligning resources, making sure everybody’s on the same page and prioritizing these 54 strategies. Because for us, it’s not a chamber plan. It is entirely a community-based plan, even if we’re the ones that maintain ownership

and know, the administrative functions. And so, you know, we’re working in a process of aligning funders for projects in addition to now going back and going out to the legislature for appropriations because, you know, the phrase we use is 40 and 20. It’s a 20 year plan. We want 40 transformational projects in that first 20 years. And we think we can get there between that local funding and then that state level funding.

funding through grants and appropriations. we’re really excited about it. Implementation has rolled out really well. We can talk a little bit about that as we go through, but that’s kind of the crux of the program, I guess, if you will, that we submitted.

Brandon Burton (14:20.142)
Yeah.

Brandon Burton (14:24.558)
That’s awesome. So it’s funny you mentioned Bentonville. I was actually in Bentonville, Arkansas last week and I thought of you before the the finalists are announced because of our previous conversation and you know the the efforts you guys are making with placemaking and everything there in Jackson County. but I I’m fascinated by the the idea of getting, you know, putting together this twenty year plan and

Ryan Tarrant (14:31.014)
Yep.

Ryan Tarrant (14:38.907)
Mm-hmm.

Brandon Burton (14:46.9)
and getting the input of citizens throughout the community. So do they do these individuals have a formal role? Is it a matter of just polling them? Do they sit on some sort of a committee? How does that I don’t know if that plays into the implementation part that you talked about or or not?

Ryan Tarrant (14:59.332)
you

So you’re talking about the 1,300 people who engaged in this process? Yep.

Brandon Burton (15:06.286)
Yeah, so I guess yeah.

Ryan Tarrant (15:08.294)
So we had the leadership committee that was really the ones that sort of looked through that feedback and helped to shape the plan. But as far as the 13 heart, what we tell everybody every time we present is this is not a chamber plan, this is a community plan. You should see yourself in this. mean, just this morning I was talking to our breakfast group about over the summer as we’re on our break, thinking about where it is they fit, whether you’re an organization, a business, an individual, there is a strategy in there that you can

you can help to move the needle on and you need to find that place so that we’re all working together.

Since we’ve rolled it out, we actually have a fellow who was provided to us by the state of Michigan that we had to apply for and it was competitive. She came to us. She was the director of policy and research at our state’s population growth office actually for the last year and a half. And so now she’s embedded here. She’s a Jackson native. And so she and I have been kind of going out and doing what we call coffee chats. And so every corner of the community, know, the small towns and villages here in the city and being able

to engage with those people who engaged in the process early on, but maybe aren’t necessarily coming to chamber events. And it might be a retiree in a village called Concord on the west side, or it may be folks in a lake community called Brooklyn, the southern end of the county, and going to a coffee shop and gathering people to be able to say, OK, so you’ve had a chance to review it. Now, what are these actions that we can take to actually implement a strategy, move the needle,

and feel like we’re accomplishing some of these goals. And so I think it’s important to keep those people engaged and even to expand it out past that group that had engaged in the first part of the process.

Brandon Burton (16:58.114)
Yeah. Okay. So you talked about the twenty and forty, so or the forty and twenty, I I can’t remember the the order, but forty projects in those in those twenty years. can you give us an idea of what the range of those projects could entail? I mean, an average of two projects, depending on the scale of could be pretty intimidating, but just help help give us an idea of what what the size of these projects might entail, what they might look like.

Ryan Tarrant (17:02.822)
Yeah.

Ryan Tarrant (17:23.546)
Yeah, so we rolled this out at our annual meeting on February 11th and in the first 90 days, we’ve actually had three projects that have been rolled out. So when you talk about two a year, we’ve got three that are essentially privately funded, have nothing to do with state appropriations. We’ve got a number of those pieces out there right now as our legislators work through that process this year.

Brandon Burton (17:34.988)
Yeah.

Ryan Tarrant (17:45.378)
The first one was called RX Kids, and so this is something that started in Flint, and it’s a program that regardless of a woman’s income, any woman in the city of Jackson and Blackman Township, and there’s other communities around the state that are participating, any pregnant woman in those two communities here in Jackson will receive $1,500 regardless of income during pregnancy. And then for the first six months of the baby’s life, they also receive $500.

And this is one of those things, like I said, this isn’t a chamber plan. It was spearheaded by our community foundation, but it comes directly out of drive Jackson and the 20 year plan. You have our fortune 500 foundation. You’ve got other company foundations and individuals who raised over $300,000 in a matter of six weeks to be able to match the state funding for this. And that’s a program that during the three year pilot is gonna have about $11 and a half million of economic impact in our community. And it’s really about,

that health and wellness and some of that financial security that we all see it when we go to the gas pump right now. Like I said, I’m old, I’m beyond having children, but imagine having a kid and being pregnant and all of sudden gas is jumping to five bucks a gallon and the cost of beef is up to $7 a pound and all of those things. And it’s just an opportunity and we’ve seen in some of the early stages of this that there’s been some impressive health outcomes and it helps reduce

some of that stress on the mother and baby. so, you know, so that’s an incredible one that came out right out of the shoe. You know, fast forward another month. I mean, it feels like we’re rolling something out every month, right? We have a nonprofit in town.

Brandon Burton (19:20.846)
Yeah. Yeah, fast forward.

Ryan Tarrant (19:29.734)
called Grow Jackson that started a few years ago working on food insecurity. And they signed a lease with our county government who owns the Michigan’s oldest prison, was in Jackson in the city. And the county owns the property now. It’s no longer a prison, but the historic walls are there. And they have an old armory within these walls. And so they’ve signed this lease to create a food hub.

and a farm stop. And so they’re now managing our county’s farm market inside the prison walls. They’re in process of building out this food hub farmers market where it’s something that happens not just on Saturday for our farmers, but they can bring their produce directly to this food hub and food stop. And they’re capturing 80 % of the profits off of it versus the 15 % when you go and buy it, a Kroger, a Hy-Vee, a Meyer,

whatever the grocery store is, wherever you live in the country. And so it benefits that local economy. Well, fast forward, the executive director is 27 years old. Experience Jackson was in talks to create a beer garden as part of our destination development and placemaking. And so we were going to be running this beer garden and we had a budget for it. And what I realized was with him having this space over there, we got to talking one day and it’s to the

Brandon Burton (20:25.228)
Yeah.

Ryan Tarrant (20:52.686)
that you have to not care who gets credit for stuff. So what I recognized was, number one, I don’t want to run a beer garden. don’t have the capacity for it. Number two, it’s probably going to be cooler if a 27-year-old builds it out versus the 50-year-old. Right?

Brandon Burton (20:55.938)
Yeah, absolutely.

Brandon Burton (21:03.554)
Yeah.

Brandon Burton (21:08.862)
Maybe, yeah.

Ryan Tarrant (21:12.39)
Right. And number three, he moves with such rapid pace that we were never going to get something off the ground this summer. He now has a beer garden opening this summer where we’re doing this farm stop food hub, this build out of the farmers market. And it’s just kind of building on itself. And that’s a program when you look at that three year economic impact, it’s over $25 million.

And then the third one is something the chamber’s directly running, is called Build in Jackson. The New York Post actually ran an article about a city program that we have here called 100 Homes, which was offering $25,000 in down payment assistance that you could couple with $10,000 in state assistance toward a down payment on a brand new three bedroom, one and a half story build in the city of Jackson. And the cost of the home was $178,000. So you do the math, 35K off of 178 for a brand new

built with the basement. Well, it’s ARPA dollars. so fast forward to this year and come, you when we got to March, the city came to the chamber and said, we’ve only sold half of the homes and we have to spend the money by the end of the year. And so what we did was in in about a 48 hour window, with partners put together a package that includes, you know, a bike or a kayak because we’re leaning into our outdoor amenities.

know, sort of those downtown experiences, whether it’s our symphony orchestra and restaurants, restaurant gift cards, but then also those wraparound pieces, you know, dinner with the mayor and engaging them as an 18 to 35 year old cohort to, you know, get out to meet people, to get embedded into the community, to get them on, get them serving on non-profit boards. And so we’re running a cohort of 10. We’ve just approved this week our first three. We have two in the next

next four in the queue that are from out of state. So we’ve got one moving from Tennessee. Can’t tell you the last time somebody moved from Tennessee to Michigan, so we’re pretty excited about that.

Brandon Burton (23:10.742)
Yeah.

Ryan Tarrant (23:12.612)
You know, but that one when you look at that three-year economic impact is about seven and a half million. And so, you you look at those things that have been rolled out in the first 90 days that, you know, are getting threaded throughout the community, and you’re talking about $42 million in economic impact just in the first three months over the next three years. And so, you know, and every time I talk to somebody, we’ve got a local manufacturer in a rural community who’s partnering with their local school district because the school district, because of Drive Jackson, wants to create a tech hub for their students.

company wants to be involved in moving the needle for Drive Jackson and so they’ve offered the match money. And so now we’re playing matchmaker for the manufacturer and the school district with some of the potentially interested philanthropic groups in the community to make sure that this gets funded and gets up and running for the next school year. And so, you know, everything that’s happening in our community is being touched by the chamber. You know, and we’re sort of viewed as that when you want something to happen,

Brandon Burton (24:00.151)
Well.

Ryan Tarrant (24:10.628)
you know, it starts here, we’re the hub.

Brandon Burton (24:13.228)
Yeah, that is those are some great examples and I couldn’t help but think with Gro Jackson that there’s gotta be a curiosity factor too for people to wanna come in and check out the the market to be able to get inside the walls of the prison and and check it out a little bit.

Ryan Tarrant (24:27.015)
it

You know, and I’ve got to tell you, I went to their grand opening farmers market, you know, this spring. And when I pulled inside the prison walls and you think about, mean, we’ve still got the biggest prison in Michigan now, but you know, it’s not there anymore. It’s newer and nicer. But inside these old historic walls that make you feel a little bit like you’re looking at the Shawshank Redemption Walls. And it felt like the entire area was full of cars the first day because, you know, it was just

Brandon Burton (24:44.002)
Yeah.

Brandon Burton (24:49.804)
Yeah.

Ryan Tarrant (24:57.736)
is so enormous compared to what we had had before. And so we’re really excited about the opportunities there.

Brandon Burton (25:04.374)
That is really cool. I love those examples. I love the the impact that those programs are gonna make in the community. And that’s only three of the forty in the first twenty years. So

Ryan Tarrant (25:07.354)
here.

Ryan Tarrant (25:15.362)
And I think that’s the piece that’s so important for chambers now is as we shift and, know, I think what some of us have struggled with over the years and, you know, I certainly have been guilty of this as well, is understanding the data, understanding how to tell the story that that data tells, but then also measuring that economic impact because more and more our members, you know, especially the larger the business, you know, the more they want to see that data and return on investment. And so how do we as chambers tell that story?

show our impact and I think that’s where this is one of those things with some of the partnerships with those.

Brandon Burton (25:46.765)
Yes.

Ryan Tarrant (25:53.106)
having a data and research director being able to pull down. Every time there’s one of these projects, we run an economic impact report because we want to know what the economic impact is. initially it was, OK, can we impact $10 million in the first year? Well, here we are 90 days in, and it’s like, OK, we know we’re measuring $42 million. And so now we’re starting to look at it and thinking, how quick can we get to $1 billion in economic impact for our community? And with everybody on board, every CEO, every company,

Brandon Burton (26:16.502)
Yeah. Yeah.

Ryan Tarrant (26:22.92)
them aligning instead of being in silos. I think it becomes, the longer you do it, the more you embed it in the culture. I think the easier it is. mean, you we talked about the rise in report and sort of, you know, the speed that things move and, you know, how things happen. And we talk about dealing with disruptions and yes, we have to build that resiliency, which we feel like we’re doing with this. But I think in some sense, it’s also being the disruptor.

a little bit in your community. mean, you know, the community of Jackson sort of has, I think, for a long time felt like we have Ann Arbor to the east and Detroit, you know, so you have University of Michigan and then to the north you have Michigan State University and here people sort of think of us as prison city. And I think this has given them, you know, sort of that hope of hope and optimism of, you know, we are going places and we’re the example for the state now.

Brandon Burton (26:53.134)
Yeah. Yeah.

Brandon Burton (27:18.402)
Yeah. that is awesome. And that my thoughts were going there next with how do you get the story out there? You get the the the reports of the economic impact and be able to share those stories. ’cause nothing, you know, gets at me more when you hear somebody say, Well, what does a chamber even do? And if you’ve got a whole catalog of all these things that you’re doing and the impact it’s making in the community, it’s like, what would the community look like without the chamber, right? Exactly.

Ryan Tarrant (27:43.185)
Exactly. Yeah. And to those stories, mean, you one of the other things we do, because again, we’ve sort of got this combined resource, is we’re able to bring in a storyteller who comes in and does eight interviews a week. And so we’re not just sort of telling, saying, hey, you know, come to this store because it’s got a sale. He’ll go in and meet with the owner and talk to the owner and sort of tell the story of the person behind the sale, right? Who’s started this from scratch or who bought a boutique in a small

community and why they’re there, why they have the passion for the community because whether you’re a resident, a visitor, you’re looking at a community to move to, you you want to feel that connection. I mean, part of social media, working remotely so much, you know, I think when people travel, when they’re in their community, they really want to feel connected to it these days. And so that’s really been a great opportunity for us. And it’s really kind of cool and exciting to see it sometimes because, you know, we ran one in a small village on a boutique owner and

And one of the neighboring stores down the street actually put up a billboard that said, put the little billboard up congratulating her on this story that was written about her and shared on social media. And they get hundreds of thousands of views because people are so passionate about their community and it reaches outside of your community too. And so it starts to sort of feed back to that, people think of us as prison city, but there’s so much more. And so it’s really something that we’ve taken on.

Brandon Burton (28:55.96)
That’s really cool.

Brandon Burton (29:03.927)
Yes.

Ryan Tarrant (29:12.53)
is what does that public perception look like, not only internal to Jackson, but externally around the state for us. And so it feels like we’re starting to make headway as we get out and talk about Drive Jackson and the things that we’re doing.

Brandon Burton (29:25.89)
Yeah, that’s awesome. well John Ryan, as we start to wrap things up, I always like asking on behalf of those listening, yeah, especially right now as a chamber the year finalist, what kind of tip or action item might you leave for the listener who’s wanting to take their organization up to the next level? Well

Ryan Tarrant (29:44.868)
Well, I mean, I think what I would say is, you know, having grown up in and now living in a community where I’ve heard a lot of, well, you know, this is just kind of what we have and we should be happy with it. I think there’s nothing that’s impossible in your community.

it’s aligning the right partners, it’s determining where it is you wanna go. think having sort of a vision of where your community wants to go, but engaging the entirety of your community. I mean, it’s really, really tough. Our friend Bob Thomas, who’s the COO at the Michigan Chamber, early on, I think in my first couple of months running a chamber a decade ago, said it’s really challenging to build consensus now and perhaps all we can hope for is grudging consent. And it’s okay to get to

Brandon Burton (30:17.484)
Yes.

Ryan Tarrant (30:31.076)
and consent because over time if you’re consistent you implement with fidelity you start to build consensus around things and so I think it’s really rewarding when you see that stuff happen. You know I’m always happy to help help other chambers and to talk through the things that we’re doing. I mean it’s such a great industry to be able to lean on those people who are doing the things you know. I know we’ve got a lot of a lot of great finalists out there. Janelle Smith from Howell Area Chamber of Commerce who will be on at some point as a good friend.

mine and about 50 miles away so you know we were excited to see each other both as finalists and so you know look look forward to sharing that and you know just just kind of kind of keep at it we can we can transform our communities and shape them into the things that we want as as residents of our own communities and the things that businesses need so.

Brandon Burton (31:07.0)
Yeah.

Brandon Burton (31:21.432)
Yeah, that’s great. I w I also like to ask about the future of Chambers. You’ve mentioned the Horizon Report a couple of times, in our conversation, but how do you see the future of Chambers and their purpose going forward?

Ryan Tarrant (31:27.952)
Okay.

Ryan Tarrant (31:33.37)
Well, I think it’s always going to be critical to be able to make those connections.

between business owners, those networking opportunities, those advertising opportunities, they’re always going to be a piece of what we’re doing as chambers of commerce. But I think when we look at sort of the holistic, think it’s what are these bigger programs and projects that impact our entire community? Because people are so transient and can move with remote work, with changing jobs, that what is it that we do to keep populations where they are or to attract new population? And so for us, we’re working on building

out our model where, you know, those events and sponsorships are about a quarter and membership is only a quarter.

But the other half comes from grant funding for programs and projects and then capital campaigns. You know, we’re just kicking off this week a quarter million dollar capital campaign for our new foundation, which incidentally is called Drive Jackson. It makes it a little bit easier to fund drive days when you name it right. But I think having that diversity in your revenue mix and being able to impact your entire community versus

Brandon Burton (32:32.16)
Right. That’s right.

Ryan Tarrant (32:45.352)
thinking more narrowly as to just our members is really where those growth opportunities come in for chambers going forward in the future.

Brandon Burton (32:54.69)
Yeah, that’s great. well I wanted to give you a chance, Ryan, to share any contact information for listeners who may want to reach out and connect with you or learn more about these programs you’re implementing there in Jackson County Chamber. What would be the best way for someone to reach out and connect?

Ryan Tarrant (33:10.48)
So I’ll give you two ways. You can reach out to me on my cell phone. That is 989-708-7683 or my email, ryan@JacksonChamber.org. And if you want to learn more about the Drive Jackson plan, it can be found at drivejacksoncounty.com. And our entire team is happy to help and share. We’ve got incredible staff here. Our leadership team’s amazing.

So happy to help anyone if they think we can.

Brandon Burton (33:43.788)
Very good. Well we’ll make sure that’s in our show notes and make it easy to connect. But this has been great to have you back on the podcast and especially under these circumstances. And I wish you and your team the best of luck as Chamber of the Year.

Ryan Tarrant (33:56.41)
Thank you. It was great to come back on and be able to talk about, you know, from the plan and where we started the idea to actually now implementing it. So thank you very much. Full circle.

Brandon Burton (34:05.987)
Full circle moment, you bet.


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Thinking Big with Ryan Tarrant

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Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to Chamber Chat Podcast. I’m your hosts Brandon Burton. And it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor for this episode is Bringing Local Back. Remember when your community could turn to a local TV station or newspaper for the latest updates and affordable ads? Those days may be fading, but the need for local connection remains. That’s why we created Bringing Local Back, a game changing platform that restores the local visibility and advertising power to your community. It’s more than just tech. It’s about driving engagement and creating new revenue for your chamber. Ready to see the future visit bringinglocalback.com to schedule your demo today. This is the future of local commerce.

Our guest for this episode is Ryan Tarrant. Ryan is currently the President and CEO of the Jackson County Chamber of Commerce and Experience Jackson, Jackson County’s destination marketing organization. In this role, he leads a strategy and vision to improve the regular quality of life in Jackson County for businesses and residents through advocacy, collaboration and destination development. Ryan previously served as the Chief Operating Officer of Business Leaders for Michigan, the state business roundtable, which he dedicated to making Michigan a top 10 state for jobs, education, widely shared prosperity and and a healthy economy, where he oversaw the execution of the organization’s work plan and public policy engagement strategy. He also has prior experience as a chamber executive, where his success included securing more than a million dollars in public funding for an award winning talent attraction and retention initiative, and created a robust advocacy strategy that drove community infrastructure projects, place made, placemaking activities and engagement with local, state and federal officials. Prior to his work in membership based organizations, Ryan held a variety of positions in government and politics, serving as chief of staff to US Representative John Molinar and as a district director for us, rep dave Camp and run numerous federal campaigns. Ryan has a bachelor’s degree in political science from Saginaw Valley State University, and he and his wife, Cheryl, have two mostly adult children and reside in Jackson, Michigan. Ryan, I’m excited to have you with us today here on Chamber Chat Podcast. I’d love to give you a chance to say hello to all the Chamber Champions who are out there listening, and to share something interesting about yourself so we can all get to know you a little better.

Ryan Tarrant 2:59
Yeah, thanks, Brandon. You know, reading through that bio, it’s starting to make me just feel old. You know, I didn’t feel that old before. And you know, have those Boomer, growing children that tend to go leave for college and then come home and stay for a little bit. So, you know, hopefully we’ll be empty nesters soon. But yeah, I grew up in a mid sized town similar to Jackson, you know, we’ve got 30,000 people grew up in Bay City, Michigan, and, you know, great town had a, had a great upbringing, you know, you had the river, you had the lake, you know, grew up, you know, sailing and doing those things. You know, they have a sailing association. So, you know, really, every kid in the community can go out and learn to sail. And, you know, just, just kind of a fantastic place to grow up and live, you know, real sense of community. But one of the things, you know, it’s a traditional Midwest blue collar town, and so, you know, over the years, as you lose some of that manufacturing, you know, I think there’s a tendency for people to kind of say, well, you know, we’re, we’re, we’re just, you know, I think Madonna called it the dirty little town, because she grew up there as well. Okay, you know. So, so I think for me, you know, growing up in Bay City, you had a region, and Bay City kind of always felt like that, that little bit of a red headed stepchild. You had Midland with the headquarters of Dow, and you had Saginaw that was twice as big and, and so, you know, you always felt a little bit less than maybe, but, you know, so I think that’s what’s kind of drawn me into to the chamber world.

Brandon Burton 4:31
Yeah, it turns into a fighter. It sounds like little scrappy. Yeah, yeah, that’s good. So as far as the the chamber goes, what? What’s the size look like? Staff, scope of work, things you guys are involved with?

Ryan Tarrant 4:48
Yeah. So our chamber is about little shy of 700 members, you know, budgets little north of 600,000 and then I also run experience Jackson, which is our destination. Marketing organization, which is actually housed in the same building, but has a completely separate board, had combined. We have a staff of 10, and then the combined budgets, you know, roughly about 1,000,006 or 1,000,007 between the two. So two distinctly different missions. You know, from the chamber perspective. We we have a strategic plan that, you know, really tries to put our members first. You know that customer service, what our events look like. How are we connecting our members? You know, you’re kind of, if anybody thinks of a chamber, it’s, it’s that traditional chamber experience, but it’s really only, you know, probably a quarter of a third of what we do. You know, the other two pieces are, how do we impact our community? You know, what kinds of things can we? Can we take on? Can we convene and collaborate on to to improve the community? And then the third leg of the stool for us is, is that government affairs and advocacy work? You know, here in Michigan, we we’ve seen some some changes for businesses on the public policy side. And, you know, how do we, how do we push back on that when we need to? How do we, how do we work with our elected officials on some of those issues? And, you know, so over the last year, I’ve been here about 14 months this year, we we’ve had some issues with aggressive panhandling, you know, coming out of the out of the pandemic, I think a lot more communities have dealt with, you know, homelessness, panhandling and some of those types of issues, maybe more than they had in the past. You know, we got to the point where in our downtown, specifically, it was getting pretty aggressive. We have a self described progressive city council, okay, who had had pushed back on it for a long time and and so we spent about nine months working with them, to come to a compromise agreement early in the summer, to to kind of abate that a little bit as far as that aggressive behavior, as far loitering and accosting. And so, you know, had some success there. You know, we go after a lot of different state appropriations, earmarks, if you will, to to kind of ramp up projects, and that’s kind of the scope of what we do. Yeah,

Brandon Burton 7:04
well, that should set the stage for our discussion today. You guys are busy, for sure, get your hands in some several things and making an impact, but we’re going to focus our discussion today around thinking big and some of these big swings you guys have tried and these ideas that that come to you, and I’m excited to dive into this conversation and learn from these things you present to us today as soon as we get back from this quick break.

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All right, Ryan, we’re back. I mentioned before the break. We’re talking about thinking big today. So in all these different areas of work that you guys are involved with, what are how do you incorporate thinking big? That might be the better way of asking it. How do you incorporate it? You know, every

Ryan Tarrant 9:53
community has its own personality, I would say. And you know, a lot of places in the Midwest you look at and. And and those these communities kind of take a look. And, you know, in our state, if you’re in a mid sized community, you look and you say, Okay, well, you know, Grand Rapids and Detroit sort of get everything and you know, and they’re doing a phenomenal job. I mean, you know, we all know, know about the NFL draft in Detroit and things happening in Grand Rapids with beer city, and then you’ve got Traverse City up north and and so they get a lot of play and a lot of a lot of credit for things. And I think we can, we can have a little bit of fall into a little bit of a rut where we just sort of expect to get, get what we get, and move forward, and nothing really changes, you know. And I think we take a little bit of a different perspective on it, which is, you know, kind of that, why not us? You know, if, if there’s, there’s these opportunities out there, you know, I mentioned appropriation as far as the government advocacy side goes, you know, why not us? You know, if you’re not even asking, you’re never going to get anything, and everything’s always going to be the same. You know, downtown Jackson seen a lot of redevelopment over the last decade or so. I mean, it’s really come back. You have restaurants, you have businesses downtown, and, you know, we have Consumers Energy, which is, you know, either number one or number two, as far as the biggest energy companies in the state that’s headquartered on one end of our downtown, the other end of the downtown, on the other hand, has something called the Hays hotel. It’s this historic hotel, 10 stories, and it’s been vacant for 21 years. And as I came into the community, and you know, I we would talk about the Hays hotel, and you would have people who would just kind of roll their eyes because they’ve all heard it before, and something’s going to happen with it. You know, fast forward and, and there’s a developer who’s who’s committed to it, and, and, you know, through our conversations with them, learned that there was a little bit of a gap with with all of the the different funding components, you know, you look at over the last couple of years, the increases in interest rates and labor shortages and supplies. And so, you know, it would seem that every time they would fill a gap, there was, you know, maybe another hurdle at the back end. So, you know, we kind of took a look at that and said, Well, you know, what if we tried to hit the easy button here a little bit. And so we engaged with our elected representatives at the state capitol and and kind of had that conversation and said, Look, this is, this is sort of that, that transformational project that kind of completes downtown and books and bookends Consumers Energy to then start to infill some of those, those side streets. You know, we were successful in securing we, we actually asked for $3 million and secured four and a half million dollars. Wow, yeah, they treated it a little bit like the 2023, housing market. You know, you put it up for 100 and they give you 150 right? But, you know, those are the types of things that you know, if you say, why not us? And you make the ask, you know, it’s okay to fail. You know, nothing changes if you fail, but nothing changes if you don’t try either.

Brandon Burton 13:05
Yeah? So, and if you do fail, you learn something, and you can apply it to the next, the next, you know, big idea, right? That’s exactly right, yeah. So, as we talk about big thinking, I I can’t help but think of you can’t have big thoughts if you don’t have big vision, right? If you don’t see a bigger plan or bigger vision for your community, can you speak towards that as to how you see Jackson County, what the possibilities are, what how you would like to see yourself in the future, and to be able to apply that to these big ideas that you’re working towards?

Ryan Tarrant 13:42
Yeah, I’m a big fan of, you know, looking at what others are doing and kind of figuring some of those pieces out, like, what are those aspirational goals? You know, I mentioned Grand Rapids, you know, there’s some other communities out there. We actually transitioned one of our team members into more of a data and analytics role, you know, he has a skill set for it, and so, you know, he’s been doing a lot of this. And, you know, not just kind of the, you know, hey, we’re going to do a community assessment and ask people how they feel. You know, we’ve been doing those for 40 years. And over the last 60 years, the city has lost 40% of its population because people’s feelings aren’t based on anything that you know maybe is real or or achievable. And so, you know, we look at at similar communities and find those comparable communities, then, you know, okay, what are, what are their chambers doing? Who is that, that sort of spark plug in the community, that organization, or that individual, you know what? What’s caused them to grow to, you know, achieve additional educational attainment, those types of things. And so, you know, for us, over the last couple of months, we’ve started to look at some of those things. And you know, you can look at Grand Rapids, and the things that we found are, you know, the two biggest keys to to growth seem to be, you know, persistence in your goal and strategies. And you. Yeah, and then, you know, having sort of some spark or some leader that that actually moves it forward. And when I talk about that persists, persistence, when you look at Grand Rapids, you know that that downtown redevelopment in Grand Rapids started in the mid 70s when Gerald Ford was president. You know, the Secret Service, when he became president, told him he couldn’t do a parade in His own hometown because there were so many vacant buildings and they couldn’t secure him. So, you know, fast forward a few years, and they had a conference center come in, and then, you know, and then it was a civic arena, and then it was a medical mile and a four year institution. And it’s been driven by, you know, collaborative efforts, but also by a couple of larger corporations or families that are located there. You know, similar things can be seen around the country. You know, you look at Bentonville, Arkansas with with the Walmart and Walden family, and then you look at places that that have the opportunity to do those things, but maybe don’t have that one or two businesses or individual that individuals with wealth that can kind of pull it off and keep people together. And what does that look like? You know, I talked to our peers in Mankato, Minnesota last week, and, you know, talking to them, and that persistence is there too, you know, they, they’ve, over the last 40 years, had these 20 year plans. I mean, they’re telling me they’re on number three. And so how do we create that? I mean, you’re talking mid 80s, yeah, how many changes of leadership have we had in since the mid 80s? You know, I’ve been in in communities where where you look at things and you go, Okay, there’s this collective group of leaders who have this vision and support each other and collaborate. But then you have one or two leave, and you have another one retire. And if, if that vision isn’t written down, and you’re not not pulling in those successors immediately into that, those leadership roles and to help with that vision, it starts to fall apart. And so, you know, it’s, it’s that keeping people together and that consistency in what you’re doing. Yeah,

Brandon Burton 17:06
now I love that, the creating that vision, and being able to see where there’s certain individuals in a community that maybe carry more influence they might, and I’m not talking necessarily elected officials, but you gave the example of the Walton family, and, you know, they’ve got money, they’ve got influence, big business. How do you get those people within your community to kind of, I don’t know how to say this, in the way that that I intend, but to engage, but to to not be so hyper focused on their individual business growth and success, but to be able to look at the greater picture of the community and get them to engage in the community, to see it grow and success and succeed by applying some of their skills and connections and abilities to the greater good

Ryan Tarrant 17:55
and and I think the biggest, the biggest key there. I mean, you know, you talk to economic developers. And you know what number one or number two is always people, if you’re talking to site selectors, on what’s the first thing they look at if they’re going to go into a community, right? It’s, do you have the quality and quantity of workforce, you know? So when you start talking to those, those you know, whether it’s an individual or a larger corporation, you know, everything I try and do comes from a perspective of, you know, talent, attraction, retention. You know, is this something that’s going to help us attract and retain talent, or is it just something that that we’re doing to do and how does it move the needle? You know, on our destination marketing organization side, you know, we’re making a big outdoor Bucha. Because, you know, we have something called the Irish hills in our county, and there’s, there’s opportunities for for gravel biking out there, which is the fastest segment of cycling. You know, we’ve got 11 miles of mountain biking trails, and our one of our city parks that just needs to be regrouped and maybe added to. And so, you know, how do we do that? Because now those things translate to those quality of life amenities that, you know, when one of our major corporations, or even, you know, a physical therapy organization, is hiring somebody out of college, you know, do you want to go to Jackson, or do you want to go to Chicago? And if you don’t have those quality of life amenities that, you know, you’re not going to compete with the big city lifestyle, but that’s okay. Utilize the assets you have, but make them as good as they can be. Yeah,

Brandon Burton 19:27
that makes a lot of sense. That place making aspect is huge. And I love the example you gave, the Hayes Hotel. I’m in Texas, and there’s a big historic hotel not too far from where I’m at, that has been vacant since, I believe, the 50s. So it’s been it’s quite the icon. People see it, but just now, things are starting to happen to revitalize it. And it’s great to see it’s great to see those success stories and to see it turn around. And it’s something that builds a community. Be around it too, where you can see progress happening on like, a magnified level, right? Yeah,

Ryan Tarrant 20:07
yeah. And those are the sort of transformational things that you see in a community that, yeah, you know, it’s sort of the I mentioned the last decade in downtown Jackson. And you know that that, to me, is that transformational piece that sparks the next decade.

Brandon Burton 20:22
Absolutely, are there some other big things that that you’ve taken a swing at, or, you know, that they would fall into this category of big thinking that we need to highlight?

Ryan Tarrant 20:35
Yeah, so, you know, you mentioned big things, and I mentioned, you know, a lot of lot of mid sized communities out there, you know, sometimes I think in a in the chambers, we can get hyper focused on our day to day. We’re all so busy, you know, all of those things, but, but we’ve really gotta, gotta kind of identify some of those swings. I mean, we can do that by focusing a little bit, right? Yeah, you know, making sure we’re training our sites and we leave that capacity for for those big swings, you know, but for us, I, you know, revamping those, those mountain biking trails are one of our big pushes for next year, you know, because what we’ve learned is, is, if you’re in that 12 to 20 mile range of mountain biking trails, and you develop them so, you know, you I guess, and I’m learning about Cycling right now, apparently it’s like skiing. They have green so little kids can do it and like me, and then they have black diamonds that are really challenging. And, you know, I break my neck so, you know, bringing in a trail builder to develop that and to add miles to it, so that we can draw people in, you know. And it’s in one of the, you know, I would say probably lower income or more diverse neighborhoods in the city. And so the proximity of it, you know, it’s not just doing that for talent attraction, but how do you make that accessible to everybody? So as a piece of that conversation, we’re looking at it and saying, Okay, can we do a mount like library, if you will, where, you know, a kid from the neighborhood can walk down and and, you know, show his card and essentially rent a bike without paying for it, just like the library and go ride the trails and have fun. You know, you want, you want those things to be accessible for everybody. You want everybody to be able to enjoy them, you know, and to do that because it gives you that, that sense of community pride, because with each one of those things you accomplish, it, it builds on itself. You know, we’ve got, we’ve got another nonprofit in town that’s called the hope kitchen, that’s taking the old Masonic Hall and creating a community kitchen, teaching kitchen to sort of train chefs in front of the house. And, you know, to make sure that that we have that pipeline of of talent for our restaurants, so that, you know, when somebody comes into town, or when you go downtown or to a restaurant in our community, you’re getting the service that you you expect. I mean, I think we’ve all been out to eat over the last couple of years, since COVID and and it always feels like, you know, a lot of time, I wouldn’t say always, but often times it feels like, you know, maybe that level of service that we were accustomed to pre COVID is not the same as post COVID, yep. And so, you know, teaching those people, you know how to do that, and and for us, you know, how do we support that? You know, when they need, when they need to purchase their equipment. How do we how do we help them, whether it’s with with grant funding, through the advocacy process, you know, those types of things. So yeah, so those are some of the, some of the things that that are on our radar right now.

Brandon Burton 23:33
And actually just saw this last week, restaurant that had a sign posted on their door said, No, dine in, just take out only, and it’s something that’s stuck ever since COVID and and I hope that’s because the the data is telling them that’s the best solution for them, but my fear is they can’t get the staff to do dine in or decide easier at the community the Customer Services has fallen out something,

Ryan Tarrant 24:01
yeah, the worst one I’ve seen. I saw was I actually tried to order a pizza online, and got a note when I tried to to click Order, and it said, we’re short staffed. We’re taking time to orders for tomorrow. What I got pizza from somewhere else. I think I still have pizza. So yeah, but yeah, that was the most bizarre one. I mean, they updated their their website, and they’re ordering, oh my goodness, that quickly, that you know, hey, we’re just, we’re busy, and we can’t keep up, so we’re just not taking any more

Brandon Burton 24:35
orders. Wow. But hopefully your appetite is still there tomorrow. So that’s crazy. Well, as as we start to wrap up here, I like asking for the chamber that’s listening, who’s trying to elevate their organization to the next level. What kind of tip or action item might you suggest for them and trying to accomplish that goal? So

Ryan Tarrant 24:55
I think we were, we were sort of, you know, in that mindset of. You know, about a year ago, when we were sounds like, yeah, strategic planning, right? You know, how do we elevate to the next level? We hadn’t done a lot of community initiatives or, you know, over the past few years, we hadn’t done a lot of advocacy work for our members over the past few years. And so, you know, they’ve been doing kind of this, you know, event to event kind of mindset. And so one of the things that we did was we actually developed a survey for other chambers. And so, you know, I mentioned our revenues about 600,000 so we kind of kind of broke it out into those peer chamber, Chamber organizations, and then sort of those aspirational chambers that are in that next level at 700,000 to a million or so. And we really went through and kind of said, you know, how many, how many events do you have that would be considered, you know, kind of, quote, unquote, Premier events, you know, your annual meeting, or your community awards or, or those types of things and, and, you know, how many of these advocacy pieces do you do, you know, kind of went down the line to try and benchmark a little bit to see, you know, at different levels, is, is there a different, you know, what does that look like? You know, are we doing something that’s a little bit off and, and what we found from it, you know, we had, we had, it actually ended up getting 1010, or 11 responses, you know, we, we targeted, who we who we asked. But we it was split evenly between those, you know, smaller in our our level, and then those larger organizations. And what we found was, the larger you are, the less you do. It’s hard to think about, but say it again, right? Or at least the forward facing of what you do is less larger you are, you know, because so many of us think of events, the less you do. Yeah, and it was that, you know, it felt like, as you got to that larger, larger revenue size, and you start to get north of 700,000 you know, those organizations are focusing more, doing fewer premier events, probably doing them really well. But part of that is because they’re transitioning from doing more events to more of that community based work, more of that advocacy style work. And even within that advocacy work, they’re more focused. They might pick three or four priorities that they want to work on, versus having, you know, 10 or 15 and and throwing everything at the at the wall and seeing what sticks. So, yeah, you know, I think that that next level for all of us is, is probably being more focused, you know, we, we, and we can fall into that. I mean, I’m, I’m as guilty as everybody else, right? We get so busy, you know, that there’s so many things going on, and sometimes it’s hard to to put that focus and pinpoint on on that one thing that your members need. But you know, I think at the end of the day, you know, for us, if, if we can accomplish that, that top priority, versus numbers 10 through 20, I think our members are going to be happier with us. We’re going to continue to grow, and, you know, the community is going to be better for in the future.

Brandon Burton 27:59
Yeah, but it sounds like having your new data and analytics person is a great step in that direction, to really focus.

Ryan Tarrant 28:07
It does help to look at data. You know, fewer feelings, more things based on data, really, I think, helps us move the needle a little bit. So, yeah,

Brandon Burton 28:16
I just heard the other day somebody was trying to bring back an event after the pandemic, and they put out an email to all their followers and whatnot, and said, you know, if we get enough interest, we’ll put it on. And there was like 300 or so people that responded, yeah, we want to do this. And then the person thought, you know what this is? Just feelings, you know, let me put this out there again, to the ones that said that they want to come and have them put down a 50% deposit, and if we don’t get enough, we’ll refund everything. We won’t do it, but if we get enough, we’ll move forward. And I think he said, Out of the 300 plus, you know people of interest, I think six people put down a deposit. He’s like, we’re not doing it. So I pay cancel it.

Ryan Tarrant 29:03
And I started looking at our events, and kind of said, you know, and talk to our team about if people don’t want to come to an event, you know, they may say they want it in our survey end of year survey, which, you know, we do every year, to kind of, kind of benchmark ourselves and see how we’re doing and what their needs are. And they may say they want all the networking in the world. You know, for us, we offer 22 networking events a year for a grand total of $90 you know, it, it’s literally sort of boosted by sponsors and different things. But if you’re not going to come to it, but you say you want it, we’ll just stop doing it. Yeah,

Brandon Burton 29:39
yeah. Don’t need the practice, right, right?

Ryan Tarrant 29:43
It shows that, you know, we’re a week post election. It shows that sometimes the data and the polling can be

Brandon Burton 29:48
off. Yeah, exactly, yeah. Well, Ryan, as we look to the future of chambers, how do you see the future of chambers and their purpose going forward?

Ryan Tarrant 29:57
I don’t know that the purpose changes. All that much. I mean, you know, we’re, we’re still going to have that need for businesses who who want to get together, and who want to want to network with one another, develop those relationships. But I think, you know, if there’s any change at all, it’s probably that more and more of that is going to be about that, that bigger picture work that you’re doing. I mean, when we look at our community work, we’re not thinking of, are we doing this? Does it benefit our members? It’s, are we doing this? And does this benefit the community as a whole? You know, if, if the city of Jackson grows, and the county of Jackson grows and we have a bigger employer base, it certainly helps, helps our members. And so, you know, we worry less about those types of things, you know, right now, we, we are we awaiting word on a million dollar grant that we partnered with our local two year college on. And as a part of that, it’s workforce development, you know, is building out a workforce development collaborative to make sure our educational attainment is where it needs to be, and that all of our workforce development partners are working together, you know. And so about a quarter of that 250,000 would be essentially directed to the chamber to run that piece of it, you know. So, so I think you know that community based piece is probably the biggest thing. If, if people aren’t already doing that, how do you impact your community? You know, we know our businesses want to impact their community. That’s why they’ve, you know, for 70 years, sponsored Little League teams, right? You know, done those types of things. They sponsor the local booster club like they they want their people to have community pride. They want to want to see their community and be be proud of where they’re from, and say, you know, you should come visit. You should move here. It’s a great community, you know. And I think the chamber really in in most places, can be a driver of what we look what their community looks like in the next you know, 1015, 20 years,

Brandon Burton 31:48
yeah, yeah, that’s a great point. Well, Ryan, for listeners who may want to reach out and connect with you and maybe learn more about how you guys are doing things there in Jackson County, or maybe you’re one of the aspirational chambers that they’re looking up towards. But what would be the best way to to point somebody to reach out and connect with you? Sure my

Ryan Tarrant 32:09
email address is ryan@jacksonchamber.org, and my cell phone, because I actually got rid of my desk phone. I don’t use it anyway, is 989-708-7683,

Brandon Burton 32:26
that’s perfect, and we’ll get this in our show notes for this episode. Make it easy to find, but I appreciate you carving out some time to spend with us today on chamber chat podcast, sharing the example you guys are setting there in Jackson County and and sharing these ideas and some of these big things, these swings you guys are taking, I appreciate that, and it’s provided a lot of value to listeners today. So thank you for that.

Ryan Tarrant 32:49
Appreciate it. Thanks, Brandon.

Brandon Burton 32:50
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