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Zionsville Chamber-ACCE Chamber of the Year Finalist with Allyson Gutwein

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Below is an auto-generated transcription of my conversation with Allyson Gutwein. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

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Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Voiceover Talent 0:14
And now your host. He recognizes great power when advocacy is done at a regional level. He’s my dad, Brandon Burton.

Brandon Burton 0:21
Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton, and it’s my goal to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Matt Morrow President and CEO of the Springfield Area Chamber in Missouri to learn how the Holman Brothers provided value to his chamber.

Matt Morrow 0:45
Holman Brothers provide a great training for our sales team in terms of just outstanding sales techniques. But maybe even more importantly than that, they were able to provide us with a system a process that was repeatable and in that we’re able to see very clearly from one month to the next how the how the pipeline is doing, what prospects are in it, what kind of progress we’re making and what we can do to coach people to success.

Brandon Burton 1:07
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Guest Introduction

You’re joining us for our 2022 ACCE chamber the year finalist series and for this episode, I have Allison Goodwin with me. She is the executive director of the Zionsville Chamber of Commerce. Allison serves as the Zionsville Chamber of Commerce and Zionsville Rhys foundation as executive director in Zionsville, Indiana. With a background in small business development, retention, growth and attraction. She has dedicated more than two decades of her life to creating and supporting small businesses. Allison was named Businesswoman of the Year in 2009. Business of the Year in 2012, was an ACC II national events speaker in 2021. done virtually member of the IC e a Hoosier inner Leadership Academy class, and her chamber is a five time Excellence Award winner with the IC EA. Recently Allison was one of 34 individuals nationwide named to the sixth cohort of the US Chamber of Commerce business leads Foundation, the preeminent program for workforce development in the United States. Alison and her team have gained more members in the Zionsville Chamber of Commerce in 22 months than the previous decade combined. In that same time period they grew their social media reach from 250,000 to over 2 million in 2020 and 2.8 million in 2021. They know that visibility is key element to success as a business and as a chamber. The Zionsville chamber team was recently named and ACCE communications excellent Excellence Award winner for digital content in 2022. Allison is a graduate of Indiana University and has earned certificates and leadership and development grant writing and chamber management from ACC. She has served in the capacity of President for the Indiana University Alumni Club. Herman B will Wells Chapter board member for the Boone County racial diversity coalition board member for the wisdom Hospital Foundation President of Lebanon vitalization Inc. and TEDx Zionsville. Organizer. She is the proud wife to Andrew step mother of two mother and loved one and step grandmother to one. Allison, I’m excited to have you with me today on Chamber Chat Podcast. Congratulations for being selected as a chamber of the year finalist. Why don’t you take a moment to say hello to all the Chamber Champions and share something interesting about yourself so you can get to know you a little better.

Allyson Gutwein 4:29
Well, I don’t know who you just read that bio from but they sound like a pretty cool check. So I would love to get to know her. No, nice. Talking to all of you today. We’re excited to be a finalist, incredibly excited to be a finalist for the ACC. We’re in the small size chamber of the Year category. We truly are a small chamber here in Central Indiana. But we tell everyone we’re small but mighty and We do a lot of things with very few people by being exceptionally efficient. You know, I love to do a lot of things outside of work. One of the cool fun facts about me is that I am a sixth time Indiana State Fair floral design grand champion. What random stuff people do some people golf, some people go out and play tennis. I make wreaths. And that’s my hobby outside of work. So we all have fun.

Brandon Burton 5:29
Being competitive is in your blood. It’s in your nature.

Allyson Gutwein 5:33
Probably more than I like to admit. Yes.

Brandon Burton 5:36
That’s awesome. Well, it tell us a little bit more about the Zionsville chamber you mentioned, you guys are small and mighty. But give us an idea of what that size looks like of your staff and budget and scope of work that you guys are responsible for.

About the Zionsville Chamber

Allyson Gutwein 5:51
So we are just north of Indianapolis about 20 miles. And if you are looking at kind of Indianapolis as the face of a clock, we’re at about 10 o’clock. So kind of gives you an idea. And you know, we are truly a charming small town, our town looks like it was pulled straight out of a Hallmark movie, and is the top tourist destination in our county, we have a lovely Main Street brick street that really draws a lot of tourism. So our chamber really has some interesting dynamics because that brick Main Street doesn’t have any chain restaurants doesn’t have any chain stores. So we really have the core of our chamber as small business. So our focus for many years has been on what can we do in order to accelerate and advance many, excuse me, many of these small businesses in our area. Because we have really no corporate headquarters for many businesses, we have a couple kind of on the outskirts of our area. But we really are a small business focused chamber. And we love that and you know, the businesses there are larger, understand that this chamber really has this really unique area because of what Zionsville is, it used to be called the village of Zionsville. So it does have that kind of quaint village II feel. And as it has grown, it really has wanted, you know, the people who’ve lived here, we’ve been a chamber for 61 years, we celebrated our Diamond Jubilee last year. And people have really wanted to kind of keep that quaintness as it has grown. And for many years, people have wanted to really make sure that it’s different and unique and charming. And that’s what one thing that really draws people to us here in Central Indiana, but also makes our chamber vastly different than many others. So some of the challenges we experience is, as a small town, where a small chamber doing a lot with what we have as a staff of three, our town really doesn’t have any public transportation outside of a Boone County Senior Services, which allows seniors and some other folks to get around. So we have some workforce challenges trying to, you know, and attract people and help retain folks in the service sector. So we don’t have a lot of workforce housing. So there’s some challenges in our area that we experienced that I’m sure many other many other areas in the country do as well. But we’ve done our best to work through them and find unique and innovative ways in order to overcome those, or at least address them and say, Hey, this is a long term challenge. We know that what can we do in order to kind of look at the long game. And part of that is we created a foundation for our chamber. And I know many chambers are kind of going to this model and looking to see how they can utilize a 501 C three arm in conjunction with their traditional chamber and for us, we just got that paperwork as of last October. So we’re really excel excited. Yeah, thanks to be able to do that. But now it’s standing that up. What does it mean to address kind of challenges that are long term and we use a golf reference that the Chamber itself has kind of a heads down what’s going on today? It’s the short game, but the 501 C three is kind of a long game. And what are we doing to kind of look at the overall picture of how our community is changing so that we can best utilize our C three arm, which has three tenants. One is environmental stewardship. One is D and AI and the other is workforce and workforce initiatives through leadership and development. So what are we doing within our community in order to make sure that not only is our chamber looking to take care of things today, but looking to take care of things tomorrow,

Brandon Burton 10:26
right. Now that that definitely gives us a good a good scope. And for anybody who’s read Dave Atkinson’s book, horseshoes versus chests will understand the importance of having that foundation that see three arm of your chamber especially looking forward as chambers look into the future. So for this, for our discussion today, we’re going to focus primarily on the programs you guys submitted on your chamber the your application. So I’m excited to get into those programs learn more about how you guys are making an impact and influencing the community or the village Zionsville. As soon as we get back from this quick break.

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All right, Allison, we’re back. As I mentioned before the break, we’ll be highlighting the two programs that you guys submitted on your chamber the year application. Why don’t you take us through the two programs just at a high level and then we’ll circle back in a little more detail on each of those?

Topic-Chamber of the Year Application Programs

Allyson Gutwein 14:27
Sure. So our first program was on micro economic development around small businesses and what are we doing to really look at our our membership very holistically and say, What are we doing to develop this group of businesses that are often easily overlooked? So micro businesses, as deemed by the SBA? Are those with 12 or fewer employees? And many of the businesses that we have in our membership are much smaller even than that Um, so many of you are probably familiar with kind of the standard of SBA as being 500 or smaller as a small business, which, for many people, they look at that and they’re like, that’s huge, especially in comparison to, you know, many businesses that have zero employees are maybe just one or two. So we’ve really taken a look at what we can do in our community to attract and retain those businesses, because many of them are startups that grow into something even greater. And we’re excited to see how that really works and develops as we do more and more of it. But the programs that we’ve put in place for our little staff of three have done a great job of attracting new members. So far, our home based business membership level is now our second highest category of membership in our in our chamber. We just started it two years ago.

Brandon Burton 15:59
Wow. That is awesome. Yeah, that’s, that’s one. What’s What’s the other program you guys submitted?

Allyson Gutwein 16:07
Sure. The second was focusing on a social media and social media series that we started, which was called working for you. So working for you, we literally went and worked alongside our businesses. And we started this before the pandemic, but we really embraced it and leaned in during 2020 and 2021. This business has recovered, wanting to show people, this is what these businesses do in our area. So it’s not just, you know, maybe I want to work in this area. Well, now they know what this business actually does. Or they say, Gosh, I could teach a music class or, you know what, I’ve always been interested in working with equine therapy, I think I could go and volunteer there. So we worked alongside businesses to showcase really what they did, and have continued this as a long term kind of campaign and program in our membership in order to highlight more of our members. But that is one part of our larger social media experience that we have for our members. And we found that that made a lot of sense as a low barrier, especially cost wise low barrier to entry. And great way to meet people right where they are, you don’t have to go out and find a new audience. And you don’t have to even bring them to your website. A lot of times they’ll do that on their own. But if you’re reaching them on social media, and they’re already on Tik Tok, they’re already on Facebook, they’re already on Instagram, and you’re sharing your information. They’re really excited to see that information of faces of their neighbors and friends and business owners that they know, how are we doing the best job of getting that information out about our members, and making sure that it did its job which during 2020 and 2021, was give our members visibility?

Brandon Burton 18:05
Right. So let’s let’s focus a little more on that on the working for you program dive in a little bit deeper on that. So how do you as you implement a new program within your existing social media strategy? How did that fit? As far as content creation calendar wise? And what platform you mentioned different platforms, but sure, I’m curious which ones you’re on and how you’ve grown that social media presence? Sure.

Allyson Gutwein 18:33
So many people who are familiar with social media, Facebook is your largest audience. And we really took to social media. In 2020, whenever we realized folks needed to be seen, they needed to know exactly where, you know. And I kind of say there’s two, there’s two sides to this. There’s kind of the forward facing, which are the customers of the businesses. So we were reaching the customers of the businesses. And then there’s kind of the back side, which are the your Chamber members that you’re trying to help. And there’s often many of our posts, many of our videos were meant to help both but in different ways, right? You’re building loyalty whenever you’re going to a business and you’re sharing their information whenever you’re able to talk about exactly what they do. But all those people in the front side are now seeing it going oh, how can I interact with that business? So you’ve kind of got two two pieces to the same pie that you have to be able to do a good job with your social media having both working hand in hand right? So whenever we started our working for you series, it was really meant to be let’s go inside businesses that people can’t go inside every day. Let’s go inside a plant where I pack beans and I have to wear a hairnet let’s go inside I’m mourning dove equine therapy where I’m mucking stalls. wasn’t talking about their horses, then it became let’s go up inside a church that’s being remediated for over 1000 bats. And I was standing knee deep in bat guano. Because no one had known that there had been bats in their attic for almost 40 years, until the pandemic caused, you know, people to be out of buildings. And then they were starting to see things because people weren’t cleaning the building, as often, they were starting to see that there were probably rodents around, you know, they’re small, mammal rodents. And so, you’ve got, you’ve got evidence now, oh, we needed to get this taken care of. So I went up inside a church, beautiful, historic structure, they were absolutely fantastic people to let us watch this process. But it helped me showcase a business that most people don’t see from the inside out. Most people don’t see what it looks like to remediate, you know, slang types of urine from that. In the midst of this talking about a chamber member, and you know, people want to watch. And that’s what made

Brandon Burton 21:18
me that type of content just draws people in, right?

Allyson Gutwein 21:22
Right, whenever I have a GoPro on, I have a handful of bat guano. And I’m like, it looks like glitter, because it’s all these bug shells that are shiny people are like, show me more. You know, it’s fascinating, and I am not doing anything that any of my members don’t do as a daily part of their business. But what can we do to showcase that? What can we do to say, this might be a career path for you, if you find this interesting, you know, contact these folks for a job, or watch your chamber, because this is what’s happening whenever you need to call these folks, they’re doing a good job of being cognizant of when you can even move the bats out because of breeding season. And, you know, they have to make sure that the bats are taken out in a certain ways to not harm them, because they’re a protected species here in Indiana. So you’ve got all these components that are important that these folks are doing really, really well as part of their daily job. What can we do to showcase that, and it becomes really interesting social media. Now, not every day, am I in McLaren Senna, you know, a hazmat suit, and a respirator. But, you know, there’s so many things that we can show people about our businesses that make interesting content. And that content, where we really put the member out there, as the star of our story becomes why people want to engage, engage with us, as a chamber engage with our members, it really made our chamber kind of rocket to the top of what we could do in social media very, very quickly. And we took that reach, with consistent posting with interesting content with video use, from 250,000 in 2019, to over 2 million in 2020, like you said, and 2.8 million last year. So you know, it’s, it’s all about if there’s anything that people learn about social media, give people content that they want to see, it doesn’t always have to be curated, it doesn’t always have to be those rounded corners, where it’s, you know, perfect. Whenever it goes out. It can be just really interesting content, show people what your members are doing, and people engage. Right.

Brandon Burton 23:51
And I think that often gets over thought when you as for chambers, putting out social media content, especially in the form of video where they feel like it needs to be perfected needs to look right. But, you know, social media gives us so much leniency as far as the content going out there. And really, people aren’t spending hours on that content necessarily. Either they’re scrolling through their feed. So if it gets if it catches their attention and tells a story of a member or something impactful that you’re doing in the community, and getting a portion of that attention, then you win, you know, that’s that’s the goal. And you don’t need to spend all the money and all the time and everything doing all the editing and making it just perfect. Just do it. Get started. It’ll get better as you go and get more experienced, but just get started. Yeah, and we

Allyson Gutwein 24:37
do have a video company that we employ to do some of our videos, but we also do a lot of our videos in house. But you know, the the thing is, the generations coming up, they see things that are a little too perfect, a little too curious, almost disingenuous. So you know Most of what they’re seeing on Instagram, it might be a little edited. But it is certainly not content that someone has always gone through a photo editing program. Not always, they just want to see. That’s right. They always want to see good content. So give your audience good content that they want to see and engage with. And they will engage.

Brandon Burton 25:20
Yeah, so which platforms are you guys on with social media?

Allyson Gutwein 25:24
So we primarily focus on Facebook, Instagram, and LinkedIn. You know, for a chamber of our size, there’s always so many directions to be pulled. You know, we have done a few things on tick tock, mainly ribbon cuttings, just trying to put something out there in that platform. But Twitter is kind of its own animal in and of itself, it takes so much time to constantly update, we just don’t have the bandwidth available currently in order to be able to do that one well, so rather than not doing it, well, we would rather step back until we have the chance to really engage more on that platform specifically. So we’ve focused on those three, and those three have done a lot for our visibility for our members and for our chamber.

Brandon Burton 26:11
That’s great. Yeah. Well, let’s shift gears a little bit over to the micro economic development. And this intrigues me I just, so this may go a little bit off topic, but I just actually posted a blog post yesterday, talking about how entrepreneurship tends to attract diversity. So as chambers are after, you know, diversity, equity inclusion, you know, putting attention into that area, are we paying attention to the diversity that entrepreneurship brings and provides. So as you focus on these micro businesses, 12 or less, a lot of these are entrepreneurs, people that are putting it on the line to get started and joke about sometimes these entrepreneurs are unemployable in other places, but they go out and hang their own shingle because they need to make a living, or maybe they’ve got a great idea, or there’s a lot of different reasons why. But I’d love to learn more about the the approach that you guys are taking to help, you know, shine a light on these micro businesses and economic development.

Allyson Gutwein 27:16
Well, and that’s an area where I think it is it’s very easy to kind of go after some of the larger marbles in the bag, right. And I think a lot of times, these small businesses are easy to say, oh, gosh, it’s, it’s a lot of work to deal with them. But we have a lot of programs already in place that we’re using to help all of our members, but it’s really quite easy to mix them in with what we do, we have a few programs that we have developed specifically for them. And that also, they’re they’re very complementary to the rest of what we’re offering to our members. So they made a lot of sense to just kind of bulk up our portfolio overall. So we were really excited whenever we first saw our members starting to come in that were home based businesses. So home based business for us is someone who might work from home, they might have this as a side hustle, they might have a business, that’s a full time gig and those go everywhere from financial services to p are to people who are doing jewelry making. So we have a lot of people in this, you know, this sphere that we find encompass a lot of different elements that we didn’t have as a part of our membership. And you’re right, that diversity piece really does allow us to even encourage our membership to diversify pipelines of suppliers, through some of the small businesses that we’re now attracting because of whom, you know, we’re now offering services for that maybe they aren’t able to find elsewhere. So some of the statistics, you know, in the US, the SBA in 2021, said there were 32 point 5 million small businesses in the US, which accounts for 99.9% of all businesses. That’s a lot.

That’s almost everybody. So again, that’s 500 or fewer employees. So that’s quite a few businesses that many micro businesses would say, well, they’re not small, well, the SBA, that is their standard, but then 81% of those of that 32 point 5 million actually have no employees. So I mean, you’re looking at a giant percentage of our small businesses in the US that are exceptionally small. And, you know, the SBA says that micro businesses are 12 or under so I mean, that percentage even grows whenever you’re taking into account those that do have some employees but are still 12 or fewer. But small businesses have created 65.1% of the new job growth since 2000. So as we look at Sectors of growth, and to your point, what were claimed it kind of look at for the the growth of chambers, what are we doing to make sure that these businesses are a part of our chamber? are talking to our other members are feeling supported? are being utilized locally? For many you have a grocery store chain? What are you doing to connect some of those micro businesses, with your grocery shops? What are you’re doing to connect your brick and mortars with some folks that could be local wholesalers mean, now you’re talking about all these individual components that come into it, that’s more environmentally sustainable than having to ship something halfway across the country that’s more environmentally sustainable is to be able to reduce the amount of packaging because they don’t have to use packaging in order to potentially deliver something. So there’s a lot of pieces that feed into this. But if we’re doing a really exceptional job as a chamber, to make connections, we’re able to help a lot of different aspects of business be created. And that’s exciting to see and exciting to be a part of. But for us, it also means that we’re attracting more people now, because we have options, and they’re seeing, hey, my size of business is being supported, I have a place at that table. And we want to make sure that whenever they come into this area, you know, other people are telling that story for us who are also small businesses, whether they’re a tech startup, or someone who’s you know, a mom, and maybe with a side hustle of making jewelry, who knows what these businesses are going to turn into, but we’re going to support them today. So whenever we need to say, hey, we’ve got maybe a new brick and mortar that is opening, who’s interested in going in, we already have a developed pool of candidates that we have worked with, to plug into those openings. So we never really have a gap on our main street, really here in town. Businesses fill those spaces quickly, because we have a curated pool of people we’ve worked with,

Brandon Burton 32:25
that’s awesome. And I can get fired up on this topic. Because this is something I’m passionate about is the influence and the role that a chamber should have with these small and micro businesses in their community. But often what I see is these, you’d mentioned these home based businesses. You know, it’s easy when you see a new business, open their doors, you know, they hang a new sign, and you can approach them about membership. And you know, let them know about the value proposition of your chamber. How do you go about finding some of these home based businesses and expressing the value? And once you get their attention, it’s easy to express the value of the chamber, but how do you get their attention initially?

Allyson Gutwein 33:03
To be very fair, a lot of them find us. And that goes back to our social media reach. Whenever we have a social media reach where people are seeing that we’re sharing information about members and our members are visible, that what we’re doing as a chamber for those members as visible, they find us. So yes, have we gone out and actively sought out? Some businesses? Most certainly, are we finding just as many businesses that are finding us? Yes. So one of the ways that we actually connect many of our home based businesses is through something called micro groups. So think of as a distillation of our membership down into individual components where if you are a real estate agent, you’re going to have different needs different concerns than those that own a restaurant. So what are we doing in order to address those needs more directly and more specifically, and we have a home based business micro group. So peers can really share information share tricks that they have learned in order to make their business more visible, in, in encourage one another through what has worked for them. We actually learn a lot from these micro groups because they’re able to really say, Okay, this is what’s going on in our area. What can you do to support us here and we’re like, man, we wouldn’t have known that. Had we not listened to our micro group, listen to our members. So these meetings go on in these individual kind of little groups, once a quarter. For us, they’re really, not only are they the facilitation of peer to peer communication, they give us ideas for programming for the future. And that is a really important for member loyalty and member retention.

Brandon Burton 34:59
Yeah, And so this next question, I think you’ve addressed it throughout our discussion, but I’ll ask it formerly and maybe have you put it in a nutshell for us a little summary, but how do you see the role of the Zionsville? chamber there within your community?

Allyson Gutwein 35:15
Sure. So we really are a conduit of information and a facilitator for visibility. So for many of our members, we are not only the source of information on how to be able to grow a business, but how do you make your your business seen and heard, once it’s up and running, or once you’re getting it there? What do you do in order to create that kind of solid foundation for business creation of any size. So we truly are meeting with members that run the gambit of large national corporations that are interested in coming into the area to someone who, their sole proprietor. And that’s exciting to see that we’re we as a small chamber are able to facilitate both of those conversations effectively in order to make our membership robust, and unique.

Brandon Burton 36:11
That’s awesome. So and I think that shows with as you’ve been going through these programs on your application of that, that role that you guys have in your community, but I like asking everyone that I have on the show, for any tips or strategies that you might have for a chamber champion listening who would like to take their chamber up to the next level? What would you suggest?

Action Item/Tip for Chamber Champions

Allyson Gutwein 36:36
If you haven’t yet embraced the small businesses in your community, and those micro businesses do it, make sure that those those businesses feel as though they have as much place at the Chamber table as any of the other larger businesses. And as time goes on, you’re going to find that those people are some of your loudest voices supporting your chamber, because they feel included, they feel like they have a part of something larger than maybe they have ever felt that they’ve had a part of in the past. Many think gone are the days of, you know, chambers, just focusing on on large businesses, we have to make sure that if entrepreneurs are truly bringing 65.1% of the growth since 2000, what are we doing to be the voice to help them have a louder voice? So we’re the megaphone. We’re the people who are providing that information. And if we’re doing it, well, those folks are going to turn around and be our champions, too.

Brandon Burton 37:47
Yes, that’s what I was gonna come back to is oftentimes those large businesses, or maybe what funds a chamber and a lot of ways. But by being able to focus on those small and micro businesses, those are the ones that it’s kind of a paradox, right, because they tend to be the ones that need the most from the chamber, but can afford to pay the least in as far as their membership levels go. But as they see that impact that you can have on their business, they become some of your biggest advocates and best word of mouth and testimonials, you know, throughout the community to attract more business onto the mission of your chamber. So, Abdullah. So, Allison, how do you see the future of chambers and their purpose going forward?

Future of Chambers

Allyson Gutwein 38:34
Sure. I think for a lot of folks, you know, it’s, it’s kind of a interesting time where they see kind of gone are the days of many people becoming joiners, right, everyone joining a chamber because it was just something you did for the community, you have to show value, you have to show that there’s something there as a real interest to their business, everyone’s busy. And if you can show that there’s something in your chamber that is going to be worth their time and their money, you’re going to be a group that people still want to work with. chambers are vitally important to being liaisons for advocacy, and, you know, information as a whole. But people are saying, well, I can find that elsewhere, not in the same way that you can through a chamber not in the way that you can through networking with your peers, not in the same way that we can help facilitate. And if we can show that value, and long term legacy of, hey, there’s real power in having a singular voice. Whenever you’re trying to advocate for something that will help our members that and telling that story. How do we tell that story going forward? Many of you know our local newspaper that served just our area closed down during the pandemic. So you That goes back to what are we? Where are we reaching our audience? And if that’s on social media, are we telling our story effectively for our members and for our chamber in order to make sure that people are seeing us as a place of value?

Brandon Burton 40:14
Yeah, I like that. I actually, I like to help chambers get started with their own podcast. And one of the things I’ll ask is what void in your community could your podcasts fill. So when you talk about local newspapers, shutting down or, or drastically cutting back, there’s voids all over the community, as far as storytelling and information sharing goes, whether you’re addressing that through social media, or through my my choice of platforms of a podcast, but there’s ways to reach members in your community and fill those voids. And and you’re absolutely right, that Gone are the days of just people joining you need to show the value and, and a reason to be a part of your chamber. So I appreciate that. And Alison, I wanted to give you an opportunity to share any contact information with listeners that may want to reach out and connect and learn more about how you’re doing things in Zionsville. And, and to be coached on how to get their social media over to millions. What would be the best way for him to reach out and connect,

Connect with Allyson Gutwein

Allyson Gutwein 41:15
always happy to help because, in fact, we have something coming up soon called Social Media summer school. And you know, we’ve been encouraging even our peer chambers to come join us we want to help. We’ve been able to have amazing amounts of success for a very small chamber, we have 500 members, you know, we we have a small budget, in fact, I’m sure I am sure our full budget are smaller than some of the marketing budgets for our large share chambers and in the US, and that’s kind of nuts. You know, we we can show we have data to show that we outpaced chambers that are many times our size. And that’s truly through our visibility, consistency, and what we post, people want to see interesting content. That’s something that we can show people how to do so please reach out to me, my phone number is 317-873-3836 where you can reach out to me through my email, agutwein@zionsvillechamber.org. You can also find us on please follow us on Facebook, LinkedIn, and Instagram. So Facebook is zville chamber and the rest are Zionsville chamber. So we would love to have you follow our content and ask any questions. Sometimes you may say well, why did you post that? Or tell me why you’re posting two or three times in one day? Well, I’ll give you an answer.

Brandon Burton 42:56
Yeah, no, I like that. I appreciate you being generous with the fielding those questions as well happy to do it. I’ll get your contact information in our show notes for this episode. And I’ll link to the your social media pages as well. So everybody can hop on and follow and take these tutorials from what designs they’ll chambers doing with their social media accounts. So

Allyson Gutwein 43:17
they’re also one ACC EADS website to

Brandon Burton 43:21
There you go. Yeah. I appreciate you joining us today on Chamber Chat Podcast and you provided a lot of value and great example, as you guys are chosen as a chamber, the year finalists are setting the bar and doing great work. So I appreciate you coming on and sharing some of that with us.

Allyson Gutwein 43:39
Thank you so much for having us today.

Brandon Burton 43:42
If you are a chamber professional, please subscribe to Chamber Chat Podcast in Apple podcast, Google podcasts or Spotify. When you subscribe to Chamber Chat Podcast new episodes will show up in your podcast app each week as they are released. If you’re finding value in this podcast, please leave us a rating and a review in iTunes. But most importantly, please share Chamber Chat Podcast with your colleagues that are in the industry.

Would you be interested in creating even more value from the processes that you’re already doing on a daily basis? Swypit has been one of my sponsors for Chamber Chat from the beginning. Swypit provides credit card payment solutions that will save your chamber up to 40% on your processing fees and Swypit can integrate your credit card processing seamlessly into your existing membership software. Swypit does not charge chambers to switch and they will make switching simple. In addition to these savings Swypit has an affinity program for Chambers of Commerce so you can earn more non-dues revenue to support your budget. Learn more about Swypit by requesting your free cost savings analysis and become more profitable today by visiting chamberchatpodcast.com/cc as in credit card. Again, that’s chamberchatpodcast.com/cc and you can join many other Chambers as you begin swiping with Swypit!

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Mason City Chamber-ACCE Chamber of the Year Finalist with Robin Anderson

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Below is an auto-generated transcription of my conversation with Robin Anderson. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Voiceover Talent 0:14
And now, your host, he just launched a chamber podcasting course. He’s my dad, Brandon Burton.

Brandon Burton 0:23
Hello, Chamber Champions, welcome to Chamber Chat Podcast. I’m your host, Brandon Burton, and it is my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Kris Johnson, President and CEO of the Association of Washington Business in Washington State to learn how Holman Brothers has provided value for him.

Kris Johnson 0:47
Well, Doug and Bill at the Holman Brothers have been a key ally in growth for my professional career working at three different chambers, a local chamber, a regional chamber, now a statewide chamber. And they’ve been the ideal solution, whether it’s a comprehensive training program, whether it’s working on individual sales growth, quarterly check-ins with the team, the ability to grow members has meaning more assets for the organization, more assets means we can do more things to serve our members. They’ve really been the perfect solution for us, a trusted resource partner and a growth partner for us all along the way. So hats off to Doug and Bill for their great success. They’ll be a great partner for you as they are for us.

Brandon Burton 1:28
You can learn more about Holman Brothers Membership Sales Solutions by visiting holmanbros.com.

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Guest Introduction

Our guests for this episode. This is a 2022 ACCE chamber the year finalist series that we’re putting out right now but our guests for this episode is Robin Anderson. Robin has served as president and CEO of the Mason City Chamber in Iowa since 2001. As a native of Sioux Falls, South Dakota, She’s a graduate of the University of Iowa and holds a master’s degree in servant leadership. prior to sending her role with the Chamber she spent 20 years in the banking industry serving as both a local bank president and as a regional executive overseeing operations for Bank of America’s 21 I will locations she earned both professional designations of IOM from the US Chamber and CCE from ACC. Rob Robin is a past chair of MIT American Chamber of Commerce executives, the Iowa chamber Alliance and the Iowa Chamber of Commerce executives. She was selected as a fellow with ACCE educational attainment division and is a member of the US Chamber of Commerce Committee of 100. Robin, I’m excited to have you back with me on chamber chat podcast, you were a guest last year if anybody wants to go back, it was episode 129 as the Mason City Chamber was a chamber, the year finalist last year as well. So this is exciting to have you back. But why don’t you take a minute to say hello to all the chamber champions and share something interesting about yourself so you can get to know you a little better.

Robin Anderson 4:01
Sure, well, hello, everybody. Um, as was mentioned, I’m a recovering banker. But now I have actually spent more time in the chamber industry than I did in banking. And I’m looking forward actually, I’m a little ambivalent that I’m going to be retiring at the end of 2022. So I’m looking forward to a new chapter in my life.

Brandon Burton 4:32
Yeah, I can imagine that. He’s saying that. There’s a little bit of looking forward to it. I know you’ve got plans, I’m sure. Well, tell us a little bit about the Mason City Chamber, size staff budget just to give us an idea before we get into our discussion.

About the Mason City Chamber

Robin Anderson 4:50
Sure. Um, we are a chamber of 4.5 FTE. We have four full timers one part Heimer and we frequently have an intern as often as we can attract one anyway. And we serve a nine county region in north central Iowa basin city, although we’re a small community of less than 30,000 people were that tally seat Trade Center sort of place for North Iowa and we have about 650 number of businesses from this region and our budget is around a half a million.

Brandon Burton 5:42
That really helps to kind of give us a perspective. As we get into our discussion today as a chamber the year finalist, I like to focus our discussions on the the two programs that were submitted on your chamber the year application, and we’ll dive into that discussion as soon as you get back from this quick break.

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Topic-Chamber of the Year Application Programs

All right, Robin, we’re back. As I mentioned before the break, we’ll address the two programs that you guys put on your chamber your applications here. I’d like for you just to maybe just from a high level just mentioned what the two programs are and then we can dive in a little bit deeper on some of those details.

Robin Anderson 9:05
Sure. I think we are not unlike a lot of other chambers in that we are very much focused on workforce attraction and retention. So both of our programs have to do with that. The first one is called Building community with an emphasis on the unity and we have positioned our Diversity, Equity and Inclusion Initiative as a workforce attraction and retention strategy. And the other program is a chamber initiative also for workforce attraction to use historic, architecturally significant proper Eddie, as short term furnished housing for college intern.

Brandon Burton 10:08
Right, so maybe let’s let’s dive in a little bit deeper on that one, since that’s the one you just mentioned. So this historic property tell us the history of it, and how the chamber came about this and kind of the solution you guys did.

Robin Anderson 10:22
Well, Mason City has a growing reputation as a destination for architecture. We have the last remaining Frank Lloyd Wright hotel in the world that was restored about 10 years ago. And we also have the largest collection of Prairie School homes that are unified by a common setting in the world. So as a result of those things, Conde Nast Traveler, has twice named Mason City, on its list of the world’s best cities for architectures. So that puts our teeny Mason City Iowa, alongside Dubai and Paris and Miami and Seattle, and Istanbul, and Tel Aviv. So it’s pretty remarkable. So when historic property was flooded, and was in the theme of buyout, there were a lot of people in the community saying, wow, you know, how could we let this home be demolished. And the reason that this house is not the primary school style that we’re famous for, it’s actually a combination of Art Moderne and international style. But what makes it really unique is, it’s the first architectural styles that place the garage at the front of the house. Previous to that time, garages were behind the houses, and you access them through an alleyway. And at the 1939 World’s Fair in New York, they heralded this motor home as the house of the future. And it really sort of signifies the American middle classes growing love affair with the automobile where we put our garages right out front. And this house actually even had a double garage, which in 1939, was pretty remarkable. So anyway, this is the house that was flooded. And we just saw a need to find a way to save this house. But then how are you going to cashflow it long term. And one of the things that we’ve been hearing from our employers is that we have no residential hotels like a Residence Inn, within 100 miles of Mason City. And we have no apartments that were available for short term rentals. So when businesses wanted to attract a college intern, their pool was really limited to people who could arrange for their own housing with families, or friends. And so they’ve been we’ve been talking for a while about how do we get some short term furnished housing? Well, this house has five bedrooms and four bathrooms. And so we decided, you know, I wonder if we could rent out these room to interns or medic healthcare, students who are in town on rotations, and that we actually hired MBA cohort to do a study a feasibility study on this for us, and they found that yet, today’s students if they had access to short term furnished housing, at a nice price, would not object to sharing a laundry room sharing the kitchen and sharing bathroom. And so that is sort of what we put out there. Sadly, we received our occupancy permit on March 30 of 20. At that time, a lot of businesses stopped having in turn, a lot of medical school rotation sort of stopped. And so we had a period of time where just the caretaker was living in the lower level apartment, but now I’m happy to say we’re full and for the summer, we could have filled this house with interns several times, and we also since we were able to start accepting interns a little over a year ago, we’ve actually had several businesses who have hired their intern full time, because they had such a great experience living in the house, and also participating in our college Connections program, which we run in tandem to the housing project.

Brandon Burton 15:31
That’s awesome. I don’t know if enough time has passed it to really tell if if it really is a spike, obviously, it would be a spike in the summer for interns to come. But if it’s something that you can keep full throughout the year as well, do you have any kind of feedback yet, as far as the demand throughout the rest of yeah,

Robin Anderson 15:48
we’ve actually, we have one of the rooms that one employer has reserved through December of 2023. And we have other employers who are interested in just renting their room so that they have it there for insurance, because we had a lot of disappointed people who couldn’t get in the house. And we’re also looking, there’s another historic property in town that we’re looking at doing the same with the same thing with because this seems to be a model that works. And I think this could be a model that could work in other communities.

Brandon Burton 16:31
That was my next question is, if this isn’t, it sounds like a good business model that a chamber could adapt or even spin off, you know, onto another nonprofit at some point?

Robin Anderson 16:41
Well, exactly. Because, you know, a lot of communities get behind the saving historic homes. But the problem is, there’s not, you can’t just run them as a House Museum. You know, there’s just not enough revenue, you know, people might be interested in seeing one. But that is not enough revenue to keep something going. And so we really feel like, as long as you can get it done without debt, you should be able to generate enough revenue from rental of the rooms to pay utilities, taxes, and

Brandon Burton 17:28
on what a neat story to for those interns that stay there to be able to talk about their time doing an internship and staying in this historic house and Mason City, like they’re gonna remember that. And it’s a lot better than staying at a residence. And even if you guys have one in town,

Robin Anderson 17:41
well, exactly. And that was kind of what we thought to we thought. And we really prefer rather, you know, we could fill it with all med students and rotation, we could fill it probably with all student teachers, we could, you know, kick of engineering engineers, whatever, but we really feel like they’ll have a richer experience. If there’s a mix in the room or in the house. And that at least last summer, we had a really good mix. And then when we did as the students moved out, and we did exit interview, they really did enjoy not having everybody be exactly like them. Yeah.

Brandon Burton 18:27
That’s great. I love that, that that program. So let’s shift gears over to building community. I’d like to play on unity and community and tell us what how did that program come about? What’s it about? I know it’s workforce related. But let’s dive a little deeper into that program.

Robin Anderson 18:48
Well, it is I’ll start by giving you a quick demographic. And that 2010 census, Mason City was about 94.6% Caucasian, and in the 2020 census were 93%. Caucasian. Though we haven’t made a lot of progress in terms of diversity, we also 40.3% of our labor force in our county is age 55 to 64. And our population is shrinking. So when we look at our talent pipeline and our workforce for the future, it’s very worrisome. So the quickest way for us to deal with this is to recruit people to our community, who don’t look like that. And despite the fact that we don’t have much diversity, we really feel like we are a welcoming community. So we have positioned our DEI efforts as a workforce attraction strategy. And we’re doing diversity, equity and inclusion training with our employers, and actually certifying them as an inclusive employer. And then the trip chamber provides them with our building community. Little logo that they can we, we have door claims and or window claims, but also just a little bugs that they can use on their website or on their employment application material. And we have steps that businesses can take to be more inclusive no matter what size they are. And sort of another part of this strategy is we have a community concierge program. And that is led by the Chamber supported very heavily by our members, we give customized community tours, we provide lower pieces in the form of a video brochure that can be customized for one, applicant. And then we provide follow up services. So if somebody moves to our community, who’s that engineer, and they’re Lebanese, and they want to know where they can go to get this Lebanese ingredient, we know where they can go. And we provide that follow up as long as they needed until they get really integrated into the community. And so again, it’s sort of like the intern project. We’re not doing anything huge. We’re just trying to chip away at this workforce attraction problem, one person at a time.

Brandon Burton 22:20
So it helped me understand and maybe maybe I do understand, I just needed a little clarification. But so is the basis of this program to educate the employers about, you had mentioned the DEA and AI, training and everything, but for them to be more diverse in seeking talent, or are you doing that and then still, proactively looking for and trying to draw the diverse workforce into your community?

Robin Anderson 22:52
All of those things? Okay. You know, and I, and I think we’re, you know, just like everybody else, you know, workforce attraction, and retention is not one thing, it’s a million thing. And we really take the public position, that workforce attraction and retention is everybody’s job. Because if we can’t get the workforce that we need, we, you know, we’re short on physicians right now. Well, that’s a quality of life issue. You know, if you don’t have enough doctors in your community, that’s an issue for everyone. And

Brandon Burton 23:31
let’s be honest, with today’s workforce, it’s all a quality of life issue, right? If you can go to a restaurant and get served, it’s a quality of life issue.

Robin Anderson 23:41
Yeah, I mean, it’s everything. So we’re really that’s why. And our chamber is sort of known for using art to solve public problem. We’ve launched a sculptural walk public art program, we’ve done murals on the backs of ugly downtown buildings, too. And so what we’re doing what we decided to do to sort of launch this effort was do a community mural. And then also sort of reinforced that with billboards with a mural image, so that our whole community knows that we all need to be more welcoming not just employers, but neighborhoods and restaurants and schools and everybody this is everybody’s job and it really is a unity thing. Yeah.

Brandon Burton 24:45
I love that and it is such a unifying force to once you can get everybody on board with it. I love those. The videos you talked about to personalize these messages, this video brochures because that in If anybody listening if you’re not doing that, that is a almost becoming a standard in the in the industry as far as workforce and talent attraction is to be able to customize these packages to be able to say, Okay, you’re a Muslim, here’s the mosque in our community, here’s the, you know, grocery stores, what the, that you know, how you would fit in in our community, and really help them feel comfortable. So, Robin, go ahead.

Robin Anderson 25:27
Well, I was just gonna say in chambers, ours is so well positioned. Because all these businesses that provide all these services are our members. And so nobody knows where all these resources are better than chambers.

Brandon Burton 25:45
Right? Even better than Google. Oh,

Robin Anderson 25:50
better. We can give personal testimony.

Brandon Burton 25:53
That’s right. So Robin as a as a chamber, the year finalists, I see all the finalists is kind of setting a standard of sorts for chambers to look towards, and to kind of try to elevate their community, if you will. But I wanted to ask how do you view the role of your chamber in your community?

Robin Anderson 26:17
Well, we are sort of a poker and a broader I, and I think City Hall would say that too. You know, there’s a lot of people that kind of get hung up, and you can spend a lot of time wringing your hands and naming all the problems. And I think what we’re best known for, is actually doing something. And, you know, these Synopsys are examples of things that we do that might be small, but at least we’re moving forward and making a difference. And it can be paralyzing when sometimes, you know, we could look at our demographics, and be paralyzed and spend a lot of time talking about how terrible this is. But that’s not going to help us. And, you know, but it’s easy to get caught up in that, oh, this is terrible. This is terrible. And small towns like ours, across America, are facing these same issues. So we’re just trying to dig in. And, you know, we’ve really encouraged our city, when interest rates are low, this is the time to invest in infrastructure and invest in things, and down the road, you know, we’re going to be glad we did. And that really is a role of government. And now because of funding that’s been provided to government, this really, really is the time to position ourselves for the future. So I think the fact that we get the best business minds in the community, on our board, and we really utilize them, not for attending our golf outing, or networking events, or those kinds of things. When we get them around the board table, we really talk about what issue is facing, you know, what are the issues you’re facing as a business? And what can we collectively do to make it better, has really made a difference to us, and I think has really helped to muscle build our organization?

Brandon Burton 28:56
Yeah, I think that’s so key to use some of those more influential people in your community for things that really matter. And it not that a golf tournament doesn’t matter, but on a scale of importance in a community, there’s probably some heavier topics, some more impactful things that you can, you know, utilize those individuals in to leverage their influence and and people they know and everything else. So I think that is a great, a great piece of advice, which was going to be my next thing I was going to ask if you have any tips or action item, maybe that a chamber listening could do to help take their chamber up to the next level?

Action Item/Tip for Chamber Champions

Robin Anderson 29:38
Um, well, I think the best advice that I have is I’ll leave you with a quote. The world needs dreamers and the world needs doers. But most of all the world needs dreamers who do and And I think chambers are in a great position to dream. But we’re also business people. And we do. And so that’s sort of what we try to live by around here. That’s great.

Brandon Burton 30:17
I love that. Very good, very good piece of advice. So thank you. So I like asking everyone I have on the show. And I don’t know if you remember your response last year when you’re on. But I’d like to ask how do you see the future of chambers and their purpose going forward?

Future of Chambers

Robin Anderson 30:34
Well, I think to stay relevant, we really do need to keep changing. And I am amazed when I look at the horizon initiative, at how clairvoyant, many of those items were, that I think one of the things that we learned coming out of COVID is customization, that our businesses, you know, the email blasts are in the past. And we really need to be customizing our messaging and directing it to the people who care about that particular thing. And that’s going to take investments in technology. And that’s going to take critical thinking, and it’s going to take change, we are going to be able to do things, the way we’ve always done them. And that’s one of the things as I look toward retirement. I think, you know, there’s probably a lot of things I’ve been doing the same way for, you know, the past 20 some years. And I think it’ll be really good for our chamber to have some new blood and some new ideas and some new eyes and ears that can take our chamber to the next level.

Brandon Burton 32:05
Sure, I think that is, it is always a good thing, I think to have a new perspective that that comes and and whether it’s a change in the chamber executive or or even just as your board turns over year to year that brings perspective as well. But it is important to keep changing and customize that messaging. So thank you. Robin, I wanted to give you an opportunity to share any contact information for listeners who might want to reach out and connect with you, especially over the next six months before you go off into retirement. About anything that you’ve mentioned today or how you guys are doing things that Mason City Chamber what would be the best way for them to reach out and connect with you sure,

Connect with Robin Anderson

Robin Anderson 32:47
um, email is still the best way for me or if you’re at ACCE convention, you can hit me up there. But my email address is randerson@masoncityia.com.

Brandon Burton 33:07
Right and I will get that in our show notes for this episode as well. But Robin It’s been great having you back on chamber chat podcast, great circumstances to have you back as a chamber the year finalist again, and I wish you guys the best of luck this year as as chamber the year.

Robin Anderson 33:24
Thank you very much. We’re going to try hard.

Brandon Burton 33:27
If you are a chamber professional, please subscribe to Chamber Chat Podcast in Apple podcast, Google podcasts or Spotify. When you subscribe to Chamber Chat Podcast new episodes will show up in your podcast app each week as they are released. If you’re finding value in this podcast, please leave us a rating and a review in iTunes. But most importantly, please share Chamber Chat Podcast with your colleagues that are in the industry.

Would you be interested in creating even more value from the processes that you’re already doing on a daily basis? Swypit has been one of my sponsors for Chamber Chat from the beginning. Swypit provides credit card payment solutions that will save your chamber up to 40% on your processing fees and Swypit can integrate your credit card processing seamlessly into your existing membership software. Swypit does not charge chambers to switch and they will make switching simple. In addition to these savings Swypit has an affinity program for Chambers of Commerce so you can earn more non-dues revenue to support your budget. Learn more about Swypit by requesting your free cost savings analysis and become more profitable today by visiting chamberchatpodcast.com/cc as in credit card. Again, that’s chamberchatpodcast.com/cc and you can join many other Chambers as you begin swiping with Swypit!

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Being the Sane Center with Bill Connors

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Below is an auto-generated transcription of my conversation with Bill Connors. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Now your host, he is ready for Summer. He’s my dad, Brandon Burton.

Hello Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton. And it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Jason Mock, President and CEO of the San Marcos Area Chamber to learn how the Holman Brothers have provided value for his chamber.

Jason Mock 0:45
Two years ago, we brought in Holman Brothers to help our organization go to that next level. And in those two years, our team has transformed the way that we think about sponsorships and non dues revenue. And I would really encourage you if you’re looking to take your chamber to the next level to bring on the Holman Brothers.

Brandon Burton 1:01
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Guest Introduction

Our guest for this episode is Bill Connors. Bill has been the president and CEO of the Boise Metro Chamber of Commerce since June of 2009. Prior to coming to Idaho Bill had broad national experience in the travel, aviation and convention industries. He was executive director of the world’s largest business travel organization, the Global Business Travel Association, from 2002 to 2009. Prior to that post, he was a senior executive for the American Society of Travel Agents and the travel Institute. President George W. Bush appointed bill to two key aviation panels in Washington DC. The Aviation Security Advisory Committee and the FAA is next gen air transportation system Council. Bill served on the National Board of Directors for the convention Industry Council, the travel business roundtable and the travel Institute. He designed and authored the national travel agency proficiency exam or tip test used throughout North America today. He was a key adviser on Marriott Hotels sales specialist program and the certified travel counselor associate designations. He has been on the Board of Governors for the Alexandria Virginia Convention and Visitor’s Bureau and a member of the GBT A’s sports travel Council. He is a longtime member of the meeting professionals International and the American society of Association Executives. As the national spokesman on travel industry issues he has been featured in or on ABC World News Tonight, CNN CNBC, the USA Today, The New York Times, the LA Times and the Wall Street Journal. He’s frequently testified before the United States Congress on travel industry issues locally. Bill was appointed by Vice Chairman of the Boise airport commission in 2013. He also participates on the Boise chambers travel industry board. He serves on the board of Boise Convention Visitors Bureau, the Pacific Northwest chapter of ASEA and is a member of sky international Boise. He is a member of the US Chamber of Commerce Committee of 100 and has served on the board of ACC. In 2018. He was elected to the board of the United States Travel Association in 2020, he was appointed by the Idaho Senate to the Idaho intrastate Air Service Committee. He was named CEO of influence by the Idaho business review. And the chamber has been named one of the top 10 places to work in Idaho for four years by the same publication. He’s a graduate of St. Lawrence University and holds four master’s degrees. Bill I’m excited to have you with me today here on chamber tap podcast. If you would take a moment to say hello to all the Chamber Champions that are listening and go ahead and share something interesting about yourself so we can continue to get to know you a little bit better.

Bill Connors 4:50
Sure. Well, thank you, Brandon. It’s a it’s an honor and a pleasure to be with you and I appreciate what you do for the chamber industry by getting the word out there Something interesting that doesn’t show up and that very long resume you just read. I’m kind of a minor league baseball Kook baseball cook in general, but I’ve been to all the major league stadiums and and I’m up to 225 Minor League ballparks across the country. And whilst it’s a odd and somewhat obsessive hobby, it has taken me to places I normally wouldn’t go. And every city has got something interesting going on. I mean, normally I wouldn’t plan necessarily a trip to go to Fargo, North Dakota. Yeah. But I wanted to go see the ballpark in Fargo and you discover Fargo is kind of a cool little town. And they’ve got a cool little downtown going on there. And as a chamber guy as a Metro Chamber guy, now, my hobby, I can almost claim as research because I, I check out cities and see what some are doing well and what some are not doing so well. And you know, a lot of cities have the same issues that we have. And it’s so it’s a fun hobby, but it’s also sort of increased my portfolio of knowledge about metro areas across the country. So it’s, it’s been fun, and my wife puts up with it. She’s been to quite a few herself, but she’s happy to let me go and I let her go out some rural trips. And that’s it all works.

Brandon Burton 6:30
Yeah. Now you beat me to it as far as learning about those communities to where those ballparks are because there’s a lot of research that goes on there. And, and I’m sure you can explain that to your accountant. You know, it’s recently

Bill Connors 6:46
I haven’t been successful in that particular. No, write it up.

Brandon Burton 6:53
That’s good. That is a good good pastime, and a lot of fun. I personally like those minor league ballparks, and you see a lot of personality. And I’ll say as you as you travel around and see that so you

Bill Connors 7:07
see families and like I say you get to know the composition of a city, even a place like Las Vegas, where you go to the minor league park and you actually see people you don’t see on the strip, you see families, the people who work in Las Vegas, and it’s, you know, it gives you a whole different picture of every city USA.

Brandon Burton 7:27
That’s right. Well, before we get into our topic today, I’d like to have you give a little bit of background about your chamber, about the Boise Metro Chamber. Just give us an idea of size budget staff just to give some perspective before we jumped into our discussion today.

About the Boise Metro Chamber

Bill Connors 7:46
Sure. Well, the Boise Metro Chamber is almost 150 years old. We are older than the state of Idaho, we predate statehood. So we’ve been around for quite a while. I’ve got about 2000 separate business members. And they represent about 250,000 employees, and like a lot of Metro chambers and got big fortune 500 companies and I’ve got the little sandwich shop down the road. Size wise as far as staff goes. There’s about 14 members of the chamber staff. We also have were consolidated chamber. We also have the Convention Visitors Bureau with us. And we also have the economic development regional economic development agency with us. So total, we’ve got about 2829 staff here.

Brandon Burton 8:41
All right. Well, that does help give some perspective especially, you know, being more regional and having the Economic Development and Tourism and everything under that umbrella as well. It’s a unique characteristic and some definite advantages that come with that and being able to leverage some of those different things. But for our topic for discussion today, we settled on the the topic of being the same senator, which I’m looking forward to getting into this discussion with you, especially with what today’s political climate looks like. I think this is a very timely topic to discuss. So we’ll we’ll get into that as soon as we get back from this quick break.

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Topic-Being the Sane Center

All right, Bill, we’re back. So as I mentioned before the break, we’re focusing our discussion about chambers being the same center. And we hear that saying quite often throughout chamber world. But I think in practice, it can become very difficult when you especially when you have very polarizing points of view on either side. And you guys have introduced a program there your chamber where you can kind of address this head on? Why don’t you take a few minutes and tell us about that program and kind of how that’s developed.

Bill Connors 12:19
Sure, we, during the pandemic, you know, when a lot of things were getting pretty dicey politically, not just here, but everywhere, you know, mask mandate versus not mask mandate, people just generally becoming nasty to each other about things. And you would think at a moment in time like that the country would unify itself a little bit, but we didn’t see that. So one of our members, who is a former state legislator, who now runs an association called the association of Idaho cities, talked to us and said, you know, we need to do something to try to create some civility, not just at the statehouse, but you know, within our own lives. So we started a series, a web series called In Search of civility, whereby we had, we invited people from both parties talked about one particular issue, and let the Republican have their five minutes of here’s what I think let the Democrat have, here’s what I think. And maybe have a more conservative Republican, here’s what I think and a more liberal democrat, here’s what I think. And just let him sort of go at it. And by the end of each one of these broadcasts, we, we have moderators that would sort of bring people to the center and say, you know, there are things you can agree on around this issue. What are those things? And like you said, how do we get to that sane center? Because that’s where I think most Americans are. It’s just the far ends of the political spectrum seem to have the loudest voices right now. So it was our attempt to give voice more to the Seine center, that messy middle, if you will, and it was highly successful. We had, we didn’t have any problems getting people to sponsor that we, we have tons of listeners every week. And again, when you’re talking about touchy issues, everybody wants to tune in and hear what’s going on.

Brandon Burton 14:38
That’s why news channels do so well. Right? Is it they’re polarized? So they do it for the negative emotions, where you guys have the polarizing for a positive purpose, which Yeah, that would sell sponsorships.

Bill Connors 14:50
Absolutely. And again, I think what it did is at least bring some legislators who were warring against each other to the table too. At least talk about why they feel the way they feel. And, and learn a little about them as human beings. That’s the other sad thing both I saw in Washington and my time there. And in any state capitol is, it’s become so polarized, people don’t talk to each other anyway, they don’t go out and have lunch together anymore. And if you, if you know people’s families, and you know who they are, you’re less likely to get nasty behind the scenes. And again, this was our small little attempt to, again, try to carve out some sanity in some of these touchy discussions. And again, it was very, very popular, and we’re going to keep doing it.

Brandon Burton 15:44
And I think that’s so key for chambers, especially in today’s world, with social media and everything, you can watch news channels and, and jump on one side of the boat, you know, left or right. And then you follow a group on Facebook, that’s like minded. And even if you don’t follow the group, those algorithms are going to put that more of what you agree with in front of you. And it makes everybody that sees things sees the world differently than you to be wrong. And it’s not a matter of right or wrong necessarily as it’s different perspective. And as that happens, it separates people to where you’re not talking to one another about the real issues, because you’re only talking to others that are like minded, and that causes even more of that division. I’m curious what some of these topics were, if you can just, you know, name off some of these topics that you guys covered in this in search of civility series.

Bill Connors 16:43
Sure. A lot of it around the COVID mandates. You know, we we were fairly open state. But some on the far right, felt we weren’t open enough and requiring masks and the whole nine yards. And pushing against that. And others, of course, we’re on the other side of it. And like you said that our whole purpose was to try to try to have Fox News meet, see us NBC, on our little program. And that’s what it provided, it provided me here’s my rationale for why I think this way. And we tackled all sorts of issues that pop up in our legislature, just like I think it’ll pop up in your Texas Legislature. You know, there’s there’s gun control issues, they’re just issues of every kind, particularly social issues that get people wound up. But again, I think the pandemic probably pitted more people against how are you going to regulate health? You know, we have discussions around who’s got the authority, our health districts, or the governor or the legislature? And, and who, who really, are the authorities? Or do we trust the doctors and the healthcare industry? That’s, you know, to me, the experts? Or do we listen to the extremes on both sides? So, so yeah, lots and lots of different issues. But again, the point is, let’s hear both sides, try to get people to at least know who the other person is. And get them talking. And I gotta admit, and I don’t think it has much to do with us. But this legislative session was much tamer than the last one than last years. And I can’t say that we can take credit for that. But if we move the needle even a little bit, that’s a good thing.

Brandon Burton 18:57
I was gonna ask what sort of outcomes you saw from that? Hopefully, that was an outcome from this. But maybe before I asked that question, Was this on YouTube or what? What platform did you use to facilitate the show this series? Yeah,

Bill Connors 19:13
it was on all of our social networks, YouTube, Facebook, the whole nine yards. We used a service called stream yard. And yeah, like I said, the viewership was was pretty significant. And again, while we were a lot of chambers are kind of shut down in terms of doing events. We created a lot of online kind of programming. Not just this programming, which, again, we’re pretty proud of but but hundreds of programs about how to utilize the federal resources that are coming in. We didn’t want to be one of these places that just posted the federal regulations on here’s how to apply for a PPP loan. We have experts get on Zoom calls and explain, here’s how you can get your application to the top of a bank’s inbox. You know, Pratt going through practically and explaining how to how to fill things out. Because again, if you’re just posting regs, who’s, who’s got the expertise to read through that stuff. So again, using using zoom and using social media, we took full advantage of that during the last couple of years. But I’m happy to say we’re, we’re doing events again, and we will have one up for 600 people next week. So

Brandon Burton 20:36
we’re back in business. That’s great. Yeah, I mean, it’s a brave thing when you go into the world of social media and put this type of content out there, because it’s open up to, you know, comments and criticism and sharing and do whatever else that that goes on there. Did you have to do any sorts of controls or moderation? Or how did you approach that?

Bill Connors 20:58
Yeah, we we had a pretty tech savvy moderator. And if you were able to read everything in the chat, you wouldn’t be in a pretty sight some of it. And we were able to edit out some of the bad stuff. But again, that our purpose isn’t to highlight the extremes, it’s to highlight that, how do we get to the middle ground? So while I didn’t think we were censoring anything, we also didn’t want the conversations to break down into ugly feud. So that wasn’t the purpose of the thing.

Brandon Burton 21:35
So you can take the most ugliest comments, and they can be one of your next guests. You know, you just pit him against somebody on the opposite side. And

Bill Connors 21:43
well, yeah, we did a little bit of that. Yeah. Yeah.

Brandon Burton 21:47
It’s just It’s a never ending supply of content. That’s true. So is this, uh, are you guys continuing the insert disability program? Or is that something that was more focused during the COVID times, or

Bill Connors 22:02
we’re gonna continue, we’re gonna continue it. And as a matter of fact, we’re giving one of our highest awards to, to this gal I mentioned earlier, a former legislator who came up with this idea. And we’re giving her a big award on Tuesday, just to highlight the that particular program. So we’ll keep it keep it going.

Brandon Burton 22:24
That’s great. I know, there’s a former a co worker that I’ve talked with a lot, and we see things very differently politically. But things never get ugly between us when we talk because we’re able to be civil about it, we’re able to recognize you’d have your view of the world, I have my view, and there is a lot more that overlaps than what doesn’t overlap, and to be able to help bring up that common ground, and really just elevate society in general. And unfortunately, these social media companies and new major news outlets, they’ve got so much control over our attention, that it just steals our attention away to tell this negative. So the more positive discussions, positive unity that we can provide is so important in chambers are that place to be that same center and and they say that that’s how, you know if you’re being successful, right? Is it the far right, thanks, you’re too liberal on the far left thinks you’re way too conservative, then you’re doing a good job.

Bill Connors 23:30
Yeah. Well, no matter where you stand on an issue, you’re gonna lose a couple people on either side. Sometimes that’s hard for me to fathom, but that’s the nature of the business.

Brandon Burton 23:43
Yeah. So had any of the discussions or outcomes from these discussions? Help project anything as far as advocacy goes from your your efforts there?

Bill Connors 23:56
Well, yeah, like I said, the this legislative legislative session was a lot tamer, we had a lot of what we called crazy bills that appeared. And most of those were shut down by our Senate, which is a little more rational. And we were able to stop some of the really crazy stuff. You know, that we had a and it not all of it was about the pandemic. I mean, there. Like I said, touchy issues when it’s critical race theory being taught in the universities, that kind of thing. We killed a lot of those crazy bills. And again, I can’t We can’t take credit for our little, our little program. But the discussions at the legislature this year actually produced some bipartisan agreements and some good things for business, which of course is what we’re all about. We got both I used to agree on a personal income tax cut, and a business tax cut, and at the same time increased our education spending to record levels this year, because we had a pretty nice surplus going into this. So yeah, I think I think in general, good things happen when you can get people talking to each other. And as you’ve been talking about, just keep stressing the the majority of Idahoans, the majority of Americans are somewhere in that middle, or not way out on the fringes, even though the fringes might be the loudest. Most of us are in the middle. And that’s where you get stuff done. And we got stuff done this year.

Brandon Burton 25:48
That’s great. And then the trick is, tends to be the fringes show up to vote. So how do you get that that segment of the population that doesn’t show up to vote or to share their opinion to voice or to share their voice? How do you get them engaged?

Bill Connors 26:06
Yeah, and that’s part of what we do, too. We do candidate forums, we do a lot of voter education kinds of things. But you’re right, there’s a, you know, it’s almost shameful. If you look at the percentage of voters in the primary elections, which, here in Idaho, become particularly important. Whoever wins the Republican primary in many areas of the state becomes the candidate. And very few, you know, I think it’s 17 18% of the people who are eligible to vote in primaries. But this is a big one this year for us. And I think we’re going to have our governor has a primary challenge. Our lieutenant governor has a primary challenge. Our State School Superintendent has a primary challenge, our Secretary of State has a primary challenge, our Attorney General has a primary challenge. So when those big statewide offices show up, we make a point of, hey, this is one of the most important elections we’ll have in a decade. So at least as far as Idaho is concerned. So get out there and vote on May 17, which is our primary day.

Brandon Burton 27:21
Yeah. So we currently as we’re talking right now, we have a school bond election going on in our area, and, and we’re in a small community in North Texas, just outside of Dallas, and our areas just been exploding with new growth. And a lot of people from out of state moving here. And we have a very small school district, and there’s a big need to accommodate, you know, all the classrooms are already full. So this bond has been proposed. And it’s a thing, it’s a $380 million bond, I mean, something, it’s a big amount of money. And my wife happens to work for the school district. So some of the early numbers, they could send me you don’t get all the data. But when there, as of about three days ago, there had been 500 votes cast in total. Those 500 votes are dictating $380 million worth of bonds, and then only about 80% of those votes for people that have no affiliation with the school district. So they don’t work for the school. They don’t have kids in the school, they don’t have. And it’s like, I don’t know what you do to get people engaged to vote for what matters show up, because it matters either way, you know, on a bond issue a state, you know, elections, you know, Senate’s governor’s national elections, that all matters, and to get them to see, you know, especially the things and your community level, this is going to affect property taxes, like you need to voice your opinion, you need to go cast your votes. So

Bill Connors 29:03
well, you guys in Texas are going through what we’re going through, and that is, you know, 1000s and 1000s of people moving in a lot from California. We have on the average in 75 people a day moving into the Boise Metro. The majority of those are from California, the rest are from Seattle, the Bay Area. La and you’re right i mean it’s we have to rebuild our infrastructure to to accommodate all these things, whether it’s schools, roads, transit, you name it. And you know, the natives get restless. Let’s face it, but you know, it’s part of the Our job is chambers to let people know that, hey, growth is not necessarily a bad thing. Yes, your property tax free will probably look a little different. But so does the value of your home all of a sudden, you have some way health equity that you didn’t have, you know, five years ago. And I know that’s hard to tell somebody who’s living on a fixed income. But that’s one of the issues, by the way that, you know, we I really think we’ve got to rethink how we fund public education. You know, I hear a lot of it depends on property tax. But our legislature also, more than half our budget goes to public education. And I just think we have to rethink how we fund it. And one of the things we did this year and and it was one of those bipartisan agreements, was offer every school district in the state of Idaho, offer all the teachers to go on the state’s MediCal benefit plan, which is much more robust, robust than some of the local districts can afford. And really was a boon to local school districts in terms of affordability, because it benefit packages are one of the biggest cost centers for, for any school district, and with the state, stepping in to really lower rates significantly, and then 1000s of dollars to every single teachers benefit package. And that was a bill that everybody agreed on, on both sides. For the very issue that you’re talking about, you know, eventually, what you’re looking at is, hey, maybe we don’t have to go out for a bond, if we can successfully funded schools in a creative way.

Brandon Burton 31:36
Right? Yeah, that’s a great point. But I wanted to to ask you, if you might have a tip or action item that you’d like to share for Chamber Champions listening to help take their chamber up to the next level?

Action Item/Tip for Chamber Champions

Bill Connors 31:53
Well, I don’t think it’ll be any surprise to anybody who your listeners, I think we as chambers, are going to have to, at least in the next five to 10 years really focused on workforce issues. This, you know, shortage of workers is everywhere, in every industry, and it’s going to be a problem for us. And so, you know, talent, retention, talent, attraction, those are going to be key issues. For us. That’s, again, why we’ve invested a lot of resource into some of our young professional programs, because I think, if you’ve got a good effective young professional program, that is a talent retention tool, if you get people engaged, they’re less likely to move from your community to another one. And we have one of the largest young professional programs out there. So I think that’s something that’s got to be on all of our radars. And then here, like I said, we’re fairly unique, there’s only a handful of chambers that have all three entities under one roof, the Economic Development Group, the Convention Visitors Bureau, which we merged in with us a few years ago. And I’ll tell you, it’s, it’s, it’s good for to two big reasons. One, the efficiency you get toward from for the community, you don’t need three sets of accountants and three sets of receptionists and three buildings, and three, you know, we think we give this community a lot more bang for the buck by consolidating. But what I see is more important, is the synergy between the three groups where in a lot of cities, those three groups are separate. They’re all competing for the same resources, and oftentimes are competing with each other. And here, the strategic nature of getting all three of them to work together give a classic example if I if we got time. Yeah. So my economic development guy who’s right down the hall, comes to me a couple years ago says, Hey, we’re getting a lot of inquiries about data centers coming to Idaho. And I said, why? Well, because Idaho has got plenty of water. We’ve got affordable electricity, and we don’t have natural disasters, and that’s what they are looking for. And I said, why aren’t we getting them? Then? He says, Well, what we don’t have that 17 other states do have is a tax exemption on equipment. And these things are very equipment dependent. So the chamber guy and our advocacy group goes to the legislature gets a bill passed to get a tax exemption on equipment. Then I walked down the hall to my Convention and Visitor’s Bureau gal and say, see if you can get the National Association of data center managers convention to come to Boise, who better than to have five of those people walking around town. And sure enough, this year, we just got announced MIT from Facebook, they’re gonna build a huge data centers. But that’s, that’s three other organizations all working together to help get something done. We’re in. Whereas I think in a lot of places, those organizations sort of compete not only for resource, but you know, trying to claim victory for one thing. But we’re all in the same business, we’re promoting our particular city or state. So, you know, my advice, and I know a lot of people don’t like to hear this, but work as closely as you can with your economic development guys and your year’s Convention and Visitor’s Bureau people.

Brandon Burton 35:39
I think that’s a great tip, if you are able to get a lot more leverage and a lot more bang for your buck, as you’re saying, by being able to combine those resources as much as possible. So I like asking everyone this question, as we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

Future of Chambers

Bill Connors 36:01
Yeah, I think we’re always going to be in the role of convener. And, you know, if we ever lose that, then I think we’re in trouble. A lot of what we you and I just talked about bringing people to the middle. That’s the only way you get things done. And I think, chambers have always got to play that role going forward. And like I said, the other thing is, we really got to think harder about talent, and how, how we’re going to fill all these jobs in the future. And think about, you know, does everybody need a bachelor’s degree? Or can you win, you got people out there who go get their CDL license and can make $100,000 a year driving a truck? Maybe we are rethink about, you know, where, where we put our educational resources, our higher educational resources. So, again, I think the Chamber’s roles will always be to be to be effective. We’ll be as conveners bringing people to the middle and getting stuff done.

Brandon Burton 37:10
I love it. So I wanted to give you a chance bill to share any contact information for any listeners who might want to reach out and connect with you. And also if they wanted to check out your In Search of civility program, where can they find that as well? Yep.

Connect with Bill Connors

Bill Connors 37:26
Our websites boisechamber.org. And my email is bconnors@boisechamber.org. Yeah, happy to talk to anybody and I, what I what I do love about this business. And as you said at the head of the program, I’m pretty active in ACCE and the US Chamber and I’ve gotten to know my counterparts all over the country. And we’re very good at stealing each other’s ideas. And that’s, that’s always a good

Brandon Burton 38:02
thing. That’s right. And I’ll get this contact information in our show notes for this episode. But Bill, this has been a great discussion. I’m glad to have had you on the podcast. And I appreciate you sharing this example of of establishing yourself as that same center and the place where all chambers really need to be residing. So thank you for that.

Bill Connors 38:26
Well, thank you very much, Brandon, and thanks for what you do for chambers all across the country.

Brandon Burton 38:31
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Utilizing NFTs for Membership Organizations

Disclaimer

I am going to start this article with a disclaimer that I realize you may have personal thoughts, concerns, or prejudices towards NTFs and cryptocurrencies.  I also understand that some of these terms may be completely foriegn to you.  In this article, I will try to explain some of these trending technologies in terms that are easy to understand.  I also want to encourage you to read this article with an open mind to maybe gain a better view of the direction the business world may be heading.

Over the past five year or so, I have been learning more about Bitcoin, crypto currencies, and more recently NFTs or non-fungible tokens.  As I started this education, I have learned a lot and my thoughts on these technologies have evolved over time and will likely continue to evolve along with these associated ecosystems.  I will also mention that the ideas that I will share in this article are very much to help you prepare for the future, not that you have to run and do anything about it today.

My Introduction to Bitcoin

So, let me backup my story to around 2010 when Bitcoin first hit my radar.  I remember sitting in my car in Seguin, TX listening to the radio and the radio host was talking about how someone had just bought a Papa John’s pizza, just a large pizza for 10,000 Bitcoin.  That was a news headline that day because it is the first time that we saw a real utility for Bitcoin.  Still at the time, the guy at the pizza shop probably paid for the pizza out of his pocket and kept the Bitcoin because nobody really understood what Bitcoin was or what it could do.  Fast forward to today’s price for Bitcoin, that was about a $300,000,000 pizza!  Compare that to the previous high for Bitcoin, that price tag would have been $690,000,000!  I guess that’s why they say hindsight is 20/20.

My next exposure to Bitcoin I believe was around 2014 when I was listening to a podcast about investing and the current price of Bitcoin was mentioned to be around $4,000.  I was in shock.  I could not believe anyone would pay that much for a digital coin that didn’t have any real utility.  This did peak my interest though so I started to learn more about Bitcoin and why people would pay so much to own it.

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The more I learned, the more it intrigued me.  I learned that the creator of Bitcoin is anonymous and once Bitcoin was launched, he/she/they disappeared.  This means that Bitcoin is a decentralized monetary system.  There is no company headquarters.  There is no person to be subpoenaed if someone has a grievance.  Instead, there are 1) Bitcoin miners who are competing with other miners by completing complicated mathematical problems to then be rewarded with Bitcoin, 2) individual nodes on the Bitcoin network which validate transactions on the open blockchain ledger.  I also learned that in the code for Bitcoin, there will only ever be 21 million in circulation.  This is done through programming and the rewards to miners.  So there is a fixed supply, and nobody has the authority or ability to create more.

Because of these traits, Bitcoin is often referred to as digital gold as a store of value or a hedge against inflation.  However, unlike gold, Bitcoin is easily sent to the other side of the world almost instantaneously.  Bitcoin also established what is known as the blockchain which is the technology that all other crypto currencies operate with.

Many other crypto currencies have since spun off from the initial creation of Bitcoin, each with different purposes and utilities.  One of the most popular is Etherium which is known for it’s smart contract feature.  However there are others such as Solana.

I mention these other crypto currencies because they are often used to transact NFTs.  

What is an NFT?

An NFT is a non-fungible token.  This means that it is a digital token with unique characteristics that cannot be duplicated, thus giving unique rights of ownership.  If you think of a dollar bill, they are essentially all the same.  If I asked you to hand me a dollar bill, I don’t care if it is the one in the front of your wallet, or the one in the back, or the one in your pocket, or from your junk drawer, they are all the same and carry the same value.  An NFT, there is only one of a kind, each with a unique value.

In an effort to show utility for NFTs, the early adoption was with digital art.  A creator or artist can publish or “mint” their art as an NFT and whoever purchases the NFT would be the authentic owner of that art.  For me, there were too many holes with this example for me to grasp onto and I quickly dismissed the value of an NFT utility.  Then I heard of some examples that caught my interest much like Bitcoin did back in 2014.  Think of the title of your home, there is only one, and you are the owner of it.  That could easily become an NFT and rather than purchasing title insurance, the owner of the NFT is verified on the blockchain network.  I know, as I explain this, that seems like it is really far in the future, and maybe it is but it is coming.  The same is true for a drivers license or any government issued ID.  They could be issued as an NFT that you keep in your crypto wallet.

As I continued to digest what I was learning about NFTs, I was looking for other ways an NFT could be applied.  I heard of Gary Vaynerchuk.  Gary is a podcaster, wine seller, and social media influencer.  During the pandemic, Gary started an NFT project called VeeFriends.  The way it works is Gary minted over 10,000 doodles of different animals such as Passionate Parrot.  Each NFT in addition to the art (which was not very special) you also gained access to Gary.  Some of the NFTs also gave you 30 minutes of business consulting with Gary, dinner with Gary, or a game of chess with Gary.  Gary also promised to hold an annual conference for the holders of his NFT and the NFT serves as your ticket to the conference.  

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Since launching VeeFriends, Gary has continued to “airdrop” more assets and value to his NFT holders.  There is also a healthy aftermarket for NFTs and because they are bought and sold within the Etherium smart contract network, Gary earns a 10% royalty on every resale of his NFTs.

How NFTs Can Be Utilized

When I heard about VeeFriends, my mind began to wonder and to explore other NFT uses.  I was working on a Chamber Podcast Course at the time I learned about VeeFriends.  I had the thought of launching my course as an NFT essentially to give access to the course.  My thought was if I only had 10 NFTs for my course, once a chamber took the course and learned how to podcast, they no longer have a need for it.  Why not allow them to resell the course to another chamber.  This would allow for the first chamber to recover their investment after they got the value they needed, and then they would have motivation to resell and essentially market the course to other chambers and I could get a royalty for the ongoing resells of the course.  Great idea right?  I think it was a great idea, a couple years too early…

That led me to think about chambers in general.  As a membership organization, it is all about providing access to information, events, opportunities, products, etc.  Why not bundle these offerings into a tiered dues type of NFT project?  Because they are based on smart contracts, if a business were to move, they could sell their membership and you would get a commission or royalty.  Your ambassadors could purchase multiple NFTs and sell them to other businesses.  The NFT would be their ticket to your annual meeting, luncheons, trainings, etc.  Businesses could purchase multiple NFTs for other staff members.  You could set the terms within the smart contract for how long the NFT was good for, 1 year, 2 years, etc.  I hope this is giving you some ideas.

As the idea of NFTs for membership continues to evolve, we could see a time where a DAO could be set up.  A DAO is a decentralized autonomous organization.  Essentially, this DAO could function as a board of directors.  The options are limitless.  However, timing is everything.  At this stage, I believe education is key.  Do what you can to learn about crypto currency, Bitcoin, and NFTs.  Play with some “live ammo” or in other words make some small purchases to see how these things work so you know how to educate your members as the time comes.

Again, the purpose of this article is not for you to stop the way you are doing things and to make a hard pivot, but rather as Wayne Gretsky says skate to where the puck is headed rather than where it is.

If you would like to start playing in the crypto world, I do have an affiliate link for Coinbase which would give you and I both $10 worth of Bitcoin if you use the link provided.


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Entrepreneurship Attracts Diversity

I recently interviewed Bill Sisson on the Chamber Chat Podcast and in our discussion, he mentioned something as we were wrapping up the interview which caught my attention.  It was off of the planned topic that we were discussing, but he mentioned that entrepreneurship attracts diversity.  I had never thought about entrepreneurship in those terms before.  We ended that podcast recording and I continued to ponder that statement over the next couple of weeks.  

Entrepreneurship Programs

I realize that for a long time, Chambers of Commerce did not have a unique selling proposition for entrepreneurs.  Chambers did not have the toolset to dedicate to such a small segment of their business population.  Besides, an overwhelming percentage of entrepreneurs fail or are forced to close their business within the first two years.  Why should a chamber pay much attention to a small business who is here today and potentially gone tomorrow?

If we have learned anything over the past couple of years through the COVID pandemic, we should apply those lessons going forward.  One phenomenon that we witnessed has been titled ‘the great resignation’. During the pandemic, for a variety of reasons, employees of many industries decided to call it quits.  At least that is how the news is presented to us.  As you drive around town, you are likely to see help wanted or now hiring signs in store and restaurant windows.  Chambers have been a great resource to help find this needed workforce, but what about the people who resigned?

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Great Resignation

One of the influences which led to the great resignation is that the federal government issued very large stimulus checks while at the same time, people were not traveling for work or leisure and their overall expenses went down significantly during the pandemic.  Some of these newly unemployed individuals were now seeing their situation as a great opportunity to take their newfound free time and seed money to make their dreams come true by starting their own business.

I am staging this article in this way to stress the influx of new entrepreneurs in your community.  If it is true that most new businesses fail within the first two years, then shouldn’t your chamber do something to help these businesses overcome those odds so they can build something of value to your community, be a part of your organization, and employ more individuals?

Who Are Entrepreneurs?

As we take a closer look at some of the people who decide to go out on their own often do so out of necessity.  I have heard some entrepreneurs joke about starting their own business because they were unemployable themselves.  This necessity may be due to a handicap.  Maybe the entrepreneur is a single mom who needed more flexible hours to still be there for her children.  These entrepreneurs could be people who have felt marginalized throughout their employment history and were tired of being looked over for a promotion or even to get hired.  Some entrepreneurs don’t have the “needed experience” to get a traditional job.

As we consider the reasons why someone may have taken the entrepreneurial journey, we find out that they are disabled veterans, they are young professionals, they are within the LBGTQ community, they are of minority races, they are women owned businesses.  Each of these entrepreneurs fit into any chamber’s diversity, equity, and inclusion outreach programs.

Possible Direction

So, what can you do with this information?  First, I would encourage you to ponder this idea and to look deeper into your community.  Reach out to a half dozen entrepreneurs in your community and ask them questions about why they decided to go the entrepreneurial route.  Then, once you have more specific data for your community, I would encourage you to research what some other chambers have done to build strong entrepreneurial programs.

One example that comes to mind is Greater Fort Wayne, Inc.  I interviewed John Urbahns in 2020 and 2021 as an ACCE Chamber of the Year Finalist.  One of the programs that he highlighted in our interview as their entrepreneurial bridge program.  This program took applicants to both be mentors and mentees.  In other words, a more established business owner would essentially sponsor an entrepreneur in their community, not for just a year or two, they would make a 5 year commitment to mentor their entrepreneur to help them succeed.

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I could go on and on trying to explain how this program works and why I think it is so great, but it might do the program better justice if you check out the interview and learn about it directly from John.

By using the example of this entrepreneurial bridge program, if you were to introduce 10 entrepreneurs to a program like this each year, by the 5 year mark, you would have 50 entrepreneurs learning the ins and outs of business from a successful business owner in your community.  Do you think a program like this could help to break down some barriers?  Do you think the success rate of these entrepreneurs would go up or down if they were part of a program like this?  Overall would your community be better or worse off by implementing a bridge program?

More than anything, I want us to learn from the lessons that were presented to us through the pandemic and the subsequent movements around race and inequality.  I know your chamber has probably already taken a deep look into your organization to see what changes can or should be made.  I just want to present ideas for you to conduct your own R&D (ripoff & duplicate) because I believe a stronger, more influential chamber leads to a stronger community.


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Eliminate the Question of What Your Chamber Does with Chris Russell

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Below is an auto-generated transcription of my conversation with Chris Russell. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Unknown Speaker 0:14
And now your host, the rich of his podcast has far exceeded what he ever imagined.

Voiceover Talent 0:20
He’s my dad Brandon Burton.

Brandon Burton 0:22
Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton, and it’s my goal to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Diane Rogers, President and CEO of the Rancho Cordova Area Chamber to learn how the Holman Brothers have provided value for her.

Diann Rogers 0:46
As a medium sized chamber, we recognize that it’s absolutely critical to have a well qualified and well trained membership development person. Holman Brothers trained that person, recruited that person then they even trained me on how to manage that person. We’re grateful for the support we got.

Brandon Burton 1:00
You can learn more about Holman Brothers Membership Sales Solutions by visiting holmanbros.com.

Doug & Bill Holman know how to diagnose and solve
member recruiting issues faster and better than anyone else, and they want to put
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Guest Introduction

Our guest for this episode is Chris Russell. Chris joined the Nixa Chamber as the president and CEO and that’s Nixa, Missouri. He joined as the president CEO in March of 2018. Prior to his role, he spent several years in the real estate world with Keller Williams as a trainer, business coach and Team Leader of local ever local office. Chris also spent six years serving on Nixa city council, in addition to his many years volunteering at various capacities in his community, including 25 years as a high school football announcer. Currently, he not only serves the chamber, he serves on many other boards in the next area, the next chamber was a struggling chamber that really needed a boost. When he took over they had around 325 members and now have over 550 members and I’ve increased the annual budget by over $200,000. The Nixa chamber hosts on average about 110 various events from ribbon cuttings, groundbreaking ceremonies and luncheons are actually shows her thinks that luncheons are boring networking events, and they took over the town’s annual festival, that in 2018 was on the brink of being cancelled to now an averaging over 25,000 people in 2019, and even more in 2021. They also hold an annual business expo called Nick’s bow, which brought close to 4000 in just last month, and last year, they brought back the town’s firework show that had been gone for nearly 10 years. His latest thing he’s working on now is to bring the chamber world into the VR world, which sounds very interesting. Chris, welcome to Chamber Champions is share something interesting,

Chris Russell 2:51
Right and thank you so much. Well, here’s an interesting fact talking about Nixa. We’re the only Nixa in the entire world. Located right here to southwest Missouri. So if you know where Branson Missouri is, or Springfield, Missouri, we’re actually about 10 minutes south of Springfield and about 20 minutes nor I actually probably 3035 minutes north of Branson, but there’s parts of Brandon and get to pretty quick. So we sit right here in the center of the Southwest Missouri hub and glad to be here on the show with you today. Brandon only mix in the world. And another fun fact, we’re the home of Jason Bourne actually in high school. His name was David Webb. So if you ever watched the Bourne Supremacy, movies, all that kind of stuff, they say, Jason, whenever your front name was David Webb, you’re from Nixon, Missouri, so Yeah, fun fact.

Brandon Burton 3:29
I didn’t know that. Yeah, that’s

Chris Russell 3:31
yeah. The movie theater, watch the movies. He goes, You’re from Nixa, Missouri. When I went. I was like, What the heck? You know, that’s kind of crazy. I

Brandon Burton 3:38
know where that is. Well, tell us a little bit about the Nixa chamber. Yeah, besides being the only Nixon in the world, maybe sighs. You mentioned budget staff.

About the Nixa Chamber

Chris Russell 3:50
Yeah. So I have a staff of for two full timers and one part timer. We have a retired person. She’s also serves on the city council, but she comes in and covers lunches. So we can go do various events and activities and those kinds of things. And then I have an Events Coordinator, which she’s frantically preparing our big, huge Secretary music arts and crafts festival coming up in two weeks. And then we have our operations and membership director, which is at Christiana, and she course takes care of all membership related stuff, making sure our sponsors get taken care of those kinds of things. And then of course, my job is to kind of be that logistics guy, the big thinker guy, I’m in all the economic development meetings, planning meetings, of course, I’ll step in and meet with members and kind of puff them up a little bit. And then, you know, really, I love to sit down with our businesses and have one on one discussions. I had a new business startup come in here yesterday, we did a coaching session for about an hour about all the things that she needs to be doing to get prepared. So that’s kind of my role and kind of kept keep keep the ship moving forward, if that makes sense. Yeah, we have right at 557 Members, I think is what it was last week at our board meeting. We’re growing. We’ve actually continued to grow through the last two years, I think in the year of COVID we to 2020 122 new members As, and we have about a 91% attrition rate or mean, retention, retention rate, I don’t want to do

Brandon Burton 5:06
anything, you don’t want to brag about what you

Chris Russell 5:08
were there. And you know why? And here’s the thing, right? And it’s not me. I mean, yeah, we have some energy. And I bring a lot of fun ideas. But, man, I tell you what, I’m just really proud of the way that our community rallies upon around our chamber. And it’s all of our great board members are ambassadors, and we work with them, we do fun things for them, we encourage them and, and that is something that I’ve found that is really the lifeblood of our chambers growth is creating those great big fans out there and giving them a chance to be leaders to be seen to be to to listen to them to take their ideas and implement them and and make it one big family because that’s that’s where chambers really grow is when you have great support from the members and the community.

Brandon Burton 5:51
Absolutely. And I think that is a perfect segue into what our topic for today is, which is, chambers all over get asked the question whether to their face or behind their back of what is the chamber do? So the point of our discussion today, you guys are very active with events and activities. So the topic that we settled on is eliminating the question of what is your chamber do so we’ll get into that discussion as soon as we get back from this quick break.

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All right, Chris, we’re back. So as I teased with the topic for this discussion, eliminating the question of what is your chamber do? When was the last time you were asked? What is the next chamber? Do?

Topic-Eliminate the Question of “What does Your Chamber Do?”

Chris Russell 8:34
You know we still get it? Um, the lady who came in yesterday just to pop in she wanted to know what a chamber does, right? I mean, but they she was new, and she was new to entrepreneur, one wants to open up a juice bar here in town and really wanted to know what the next chamber was. The funny thing was, is that her food supplier, which is like us foods or something, they told her that she needed to come to the next chamber. And so I thought, well, that’s the first time that’s happened. You know, not a lot of times we get referrals from other Chamber members, but from a national distributor saying you really need to go in and I hear great things about the next chamber. And that that made me smile that made me happy. So So we still get that question, but we tried to eliminate that, you know, one of the things that I think we were already moving in this direction of really being not only business to business, that’s a big part of what chambers do, right? We create those networking opportunities. We create those training opportunities, we create those you know, the luncheons or whatever and those type of events, ribbon cuttings, of course, and that’s a lot of that business to business and we need to still do that. That’s that’s good old fashioned chamber one on one right there. What I noticed is that especially in a town like Nixa so we’re our population here in the city limits about 25,000 people. We look in the zip code, we’re about 32,000. But we’re tucked right up next to Springfield, which is 180,000 people and their chambers about 1300 people members and we’re we’re about 550 and what we noticed is that when you’re when you’re in a town this size, and we’re really in that suburb of Springfield, we have a lot of that service sector businesses we don’t have that many businesses that that actually attract people from around the area to come in here we have a handful, right? What I mean is that I’m not passing this franchise in Springfield to come to the franchise and Nixa. Does that make sense? Yeah. I’m not passing that dentist in Springfield to come to the dentist in Nixa. We do have a few Nick’s of hardware, it’s kind of renowned that they’re they track regionally, a lot of people that come in. So we started taking on this idea that if we’re going to help our small businesses grow, then we need to create an avenue or a platform that also connects to our community. So if I’m, so if I’m a small business, and I’m a, my, my primary customers or clients are coming from the next a proper, I don’t I can’t afford to go spend on advertising on radio or TV that you’re paying to hit a reasonable reach. Does that make sense? So I’m paying a lot of money, but I’m also going to be reaching out to a 60 or 70 or 80 mile radius. I don’t need that my customers are coming from right here Nixa. So that’s where, when we decided to take over the town festival, when we decided to take over the printing of our directory, our printed directory right here in our chambers of outsourcing it. When we added the firework show when we decided to take our business expo to a new level that was so that we’re creating a way that our businesses have a resource right here we become the media for them to reach the clients or reach our citizens. And that that really was a game changer for me. And we saw our revenues go up because they saw that as a valid resource. I think that’s one way that we’ve kind of answered that question on what are the Chamber’s do well, we create them a platform, through our events through our activities through our new experience Nick’s app, which is this a city wide garage so we can an extent we’ve been utilizing the app to do scavenger hunts with that for people, we made this big, long list, Brandon, of all these crazy things you might find at a garage sale, and find it was actually kind of fun making the list. But oh, yeah, I remember those. And they The goal is for people to go out with a garage selling to take a picture of it, upload it to the app, and then they’ll have a chance to win some prizes on Monday. Well, that’s another

Brandon Burton 12:06
word chambers providing the prizes to engage families in the

Chris Russell 12:10
that’s people shopping out there. Right. So. So that’s one of the ways that we’ve done that. And I know that a lot of times you see, what’s that? What’s that comment parades, or whatever, you know, it’s which one do the

Brandon Burton 12:23
three P chambers and pancakes and parades and pancakes, right?

Chris Russell 12:26
And here’s the thing is that, I think, especially in our community, when we’re so close to a major metropolitan area well, and Springfield is not even that big when compared to like St. Louis, Kansas City or Tulsa. But it’s still that in our scale of things, that’s that’s how we look at it, we have got to be that resource that is also giving our citizens and a chance to connect with our businesses. And that has been the game changer, which means a little bit more work. But honestly, it’s it’s fun. I mean, yeah, it’s a lot of work to do a town festival, it’s a lot of extra work to do an app and, and to create those resources for our businesses to connect to our community. But man, they appreciate it so much.

Brandon Burton 13:04
Yeah, that’s the end, you got to know your community. So I mean, it doesn’t work necessarily for every community, but understand your community. I think the example you gave the proximity of where you are to Springfield, and what’s going to draw people into your community, you need to have those events, those things that draw people in, and then once they’re there, you’re engaging with them, you’re providing great, whether it’s entertainment, like a show or a luncheon type show or so share with us maybe some of these things that you’re doing. You mentioned the app, which I think is fantastic. And and I imagine you can get creative with that too, with even plugging in some member restaurants or something, you know, find these things and scavenger hunt and eat lunch or whatever. And but what are some of these other activities or events that you guys put

Chris Russell 13:51
on? So let’s look at let’s look at this get back to the basis of a chamber right so a couple of things that we do. One of them is you know, the Chamber luncheon, right? Everybody has a lot of people have a chamber luncheon as well. luncheons to me are boring. I mean, you listen, let’s just let’s just play this out. And I’m not saying anything about about those who had the traditional luncheon because they they are normally very informative. But they’re very, they’re very scripted, if you will. So you walk in the network for about 20 minutes, and they sit down. And then you already have your cheesecake or the chocolate cake there and you get your salad plate there. And somebody stands up and they say thank you for coming. Thank you to our sponsors. Hey, we’re back in about 20 minutes with a guest speaker today. Enjoy your meal. You sit there with your table, eat for a little bit. And then finally here comes a speaker and let’s pray together good, right? And then you’re there for 45 minutes listening to them talk about a topic that you may or may not be interested in. And then you get up and as fast as possible. Can you leave that’s that’s the typical lunch. That’s the format that we’re all used to. Well, I like it and there’s there’s a time in place for that. Absolutely. But we decided that and of course a little bits of all my personality. You heard my bio that I’ve been doing, you know football games for 25 years. I mean when you when you’re a high school football announcer any kind of an announcer MC, there’s an element of a show that goes into that. So I decided that let’s let’s change this, let’s engage as many people as we possibly can at a luncheon and let’s do it in a talk show format. So I literally if you watch like the Late Show with Jimmy Fallon or any of those late shows, you know, What’s he do? He comes on? He has his opening monologue. Well, those are jokes. We call it. Good news Nixa. So I have a segment in there sponsored actually by expose marketing here Nixa, they sponsor that segment. And I tell about good news stories, I might play a video I might tell something that happened at city council meeting, I just was at a meeting went yesterday, one of our nonprofits kind of $35,000 grant from Delta Dental to help provide additional dental services to at risk kids. So that’s a good news story. So we’ll tell that for about 10 or 15 minutes. So that’s the opening monologue. And then we usually have our sponsor break, you gotta have a spotlight sponsor. But even then, unless that person’s a rockstar speaker, I will do q&a with them with a few slides, and I engage in them. And I’ll ask questions, and I’ll talk to them and have a conversation. And they see that so much more relevant than just getting up there and having to sit there make sure that they have their seven minute time, walked out perfectly with all these slides. And that has been more powerful. And that’s why those sellout each and every year, because they feel less pressure to have to do a presentation when it’s more about me doing an interview. And then of course, we get into some other segments where will we always have a transitional video. So when we go from one element to the next, I play video, because our school system is really good about making school videos, I will go grab one of their videos and we’ll play it right there like something that’s that happened at Nexus schools or something the city of Nixa did, or I’ll make a recap video of a chamber luncheon that we did a ribbon cutting that we did, and we do all of our ribbon cuttings on Facebook Live. And so it gives us a lot of content. And then after that we get into the sponsors, then finally, we’ll get into the actual meat of the subject. You know whether it’s last month it was I had, we did some grants for one of our Community Foundation. Well, that was fun. We were giving out free money at the Chamber luncheon. The month before we did an update with what the county’s master plan is for the next five years. Well, again, me and the county commissioner doing a q&a talking about it talking about the impact that is more of a show than it is a luncheon. And it involves so many people that they feel like they’re engaged, and we sell out each and every month. That’s just one of the things that we do differently.

Brandon Burton 17:18
That’s awesome. And that sounds a lot like a podcast to me. Now the way you do the interviews. Yeah, transitions. Yeah. I mean, you’ve got the all the elements that you’re selling tickets to you’re filling a room and you’re creating a great experience.

Chris Russell 17:31
And when you walk in, we’ve got it we got pumped up music plan we’ve got normally when you walk in, it’s not that hard to make videos, you know, these days to throw a bunch of pictures of your last month, until a little loop video. And we’re walking in there’s there’s energetic music, it’s fun, they’re dancing, we actually have somebody who announces the names and when they walk in. So my main sponsor of the annual sponsor, the lunches is GenCon, CPA and Kailyn. She’ll go And now ladies and gentlemen, welcome from the chamber podcast. It’s Brianna. And then we have our ambassadors are there with pom poms, and they’re cheering them on. There’s applause when everybody walks in, it’s like you’re walking up to bat at a major league baseball game. That’s awesome element that’s different. And it’s exciting. And it brings energy and people love it.

Brandon Burton 18:18
And it breaks down some of those, you know, resistances and barriers that people might have at a typical networking type function where you’re just sitting at the table trying to small talk with the people there, like you’re having a common experience and building upon it. So I love that. You

Chris Russell 18:32
know how a lot of a lot of chambers will do like raffle drawings at a chamber event. And they usually wait to the very end, they do the raffle drawings and nobody leaves. No, we do it. First. We want to get people excited right off the bat plus, it’s a nice transition to get everybody into their seats. And as you start the raffle drawing, so that was an element that we changed as well. And that was kind of a cool thing. So there I have an ambassador comes up, she gives out the raffles. And that kind of gets everybody ready. And then all of a sudden here come to the show and bring energy and it’s just a different way of doing it. But however, I see it working Brandon and people like to be there. Our chamber luncheon next week is I told Christiane, our operations that you might want to send a reminder email and she goes, Well, we’re almost full. Are you sure we need to? So we’re selling these things out? Well in advance and people and we do season passes, too. But so that’s that’s the excitement that we bring with that event, because we do have so many cool announcements that goes on during that chamber show, not the luncheon.

Brandon Burton 19:26
spend just a minute talking about the the annual pass. I think that’s yeah,

Chris Russell 19:30
no. So yeah, yeah, it’s really been a Well, I think we had 60 Some of them sold so you can buy your annual passes. Now, the way that we do our funding, Brandon, is that we do the total resource campaign model. And that was another big game changer for us. I know a lot of chambers use that. They also use like different campaign styles. By us having 30 to 40 volunteers go out each and every year and sell our inventory for us on non dues revenue. Those are 30 to 40 Cheerleaders that are out there talking about the Nixa chamber and saying here Here’s why you as a business need to be engaged. Well, we introduced with that the season passes so that they can buy an annual pass. Businesses don’t want to have to worry about logging in each and every week or month, I’m sorry, and making sure they have their ticket for the monthly luncheon or chamber show. And so they they’re more than happy to spend a couple 100 bucks and just buy that season pass at the beginning of the year. And then that way, they know they have a ticket each and every month. We do that with our working women and Nixa, our networking group, and then also our chamber show, and I think we’ve got, I think it’s 60 or 70, I’d have to go ask my operations, exactly how many we sold last year, but we have a guaranteed built in base each and every month because they just buy them. And if they can’t make it, they’re able to take their QR code and give it to one of their colleagues in our office.

Brandon Burton 20:43
Okay, that’s all right. Great idea. So you had mentioned at the beginning about the 91% retention rate, which is great feedback, you guys are providing value, your members see the value, they understand what you do, what are their feedback, so you get back from these returning members as they renew where they see in the most value from your chamber.

Chris Russell 21:03
You know, my favorite chamber member is not necessarily the one that we see all the time. My favorite chamber member that tells you as a chamber that you’re doing a good job is that company or corporation that you hardly ever see, because they see the value, but you never see them. So they know they want they read the emails, they see the Facebook posts, maybe they check the website, occasionally, maybe they’ve downloaded the experience next app, or they’re seeing the activities that we’re doing. And each and every year, they continue to write that check for six or $700 for them to be a member of the chamber, depending on their level, our lowest is 225. And our highest I think is 700. We do that we do that Fair, fair market value model with a mix of tears. So it’s kind of a combo. It’s a hybrid model. And that that that right there tells me that your chambers healthy when they’re not worried about what they get out of the chamber. And that’s a compliment. And I love to see those windows. I love to see the renewals of those who are engaged as well. Don’t get me wrong, there’s there’s value to that too. And as new members come in, and they get engaged in the chamber, that that’s new energy, it’s new blood is new volunteers. It’s new ambassadors. But again, when you have those members who say, hey, Nixa chamber, we see what you’re doing. Thank you so much. Here’s your annual check, no questions asked. That to me tells you that you’re doing something right. Does that make sense? Brandon?

Brandon Burton 22:16
Yeah, that’s another form of feedback that speaks volumes for sure.

Chris Russell 22:21
It does. And occasionally, you’ll see them show up to something big that we’re having, which is great. We had a groundbreaking for a $4 million new business coming into downtown Nixa a few weeks ago. And that brings out people that you don’t normally see. So that was fun. But that that to me, tells us that we’re doing the right things. You know, I think I think most people know that in my community that that I’m pretty engaged. I mean, I have I grew up here, Brandon, I went to high school. If you can’t see it, we’re on video here. But we’re not on video on the podcast. But right behind me. That’s my football helmet, you know, football helmets right back there. I played quarterback for the Knicks eagles. I’ve announced the games. My dad was a fire chief in town. For many, many years. I served on city council, I volunteer a lot and a lot of areas. So this is this is my bread and butter. There’s no doubt about it. However, you still have to maintain that this doesn’t mean you get a free pass, you still have to go out there and earn the respect. And they see that I’m at the city council meetings, they see that I’m I’m in these these these committees like the Nixon Community Foundation, the downtown revitalization group, they see me emceeing events promoting our community. And I think there’s a lot of that said that, that that’s another reason they want to get behind what the Chamber’s doing, not necessarily because of me, but because they see the overall efforts. And then I see how I engage and bring people up to be leaders. And that’s that’s what’s really been powerful for us is that finding those ambassadors, finding those board members that we are highlighting and showcasing and showing the community that it’s not just about the chamber, that we’re actually giving opportunities for other people in our community, to be seen and to have the spotlight and to take ownership of whatever they’re doing. You know, I mean, like our secretary music arts and crafts festival, we have 13 different nonprofits that we work with for that event. I have organizations running the dog show for the love of canines. I got the local FFA. That’s one of the the petting zoo. I’ve got the Arts Council that’s running the art show. I mean, so we engage a lot of different groups that they get ownership of that and therefore they get the highlight and the spotlight and it makes them feel good. And then they want to be a part of our chamber.

Brandon Burton 24:23
Yeah. So you’ve mentioned soccer days a few times for those people that are not from Nixa was a soccer days is. Yeah, it’s

Chris Russell 24:31
funny is that back in the 1950s. I mean, literally the entire town. I got to there’s a poster over here my wall that shows that it’s our history panel we used on our kiosks. But anyway, it talks about how the towns close going fishing or something like that. And the 1950s I mean, they would all go down to the river and sucker fish is a native, well, they’re sacrificial all across the world, but it’s one of those Ozarks traditions that they spawn in the fall or the spring and the town will go down and try to catch a bunch of sucker fish and they would actually A camp and celebrated the river. Well, in 1957, they brought the tradition back to Nixon started an annual fish fry. And with an annual fish fry, it kind of grew from there. And in 2018, the event was ran by the traditional good ol boys group that that held the festival. And it really had taken a turn where just wasn’t, it wasn’t very good. And people actually made fun of it. And they were they were going to shut it down. And I was at a breakfast with me and the committee and the mayor. And I was like, Guys, just let me think on this, just hold on. I grew up the Saturdays, this is my hometown. And I went back to my board of directors and said, I’m going to take over Saturdays I said, we as a chamber, I said, they went wack in at that time, I was fairly new. So I joined in March 2018. Sucker days in 2018, was May, I made the decision in June, so March, April, May, June, three months into the role and I’m going we’re taking it over. And the board was like, Are you sure I said, guys, I said I got a model. And I think we can do this. And it’s going to create an opportunity for more of our businesses to be exposed to our community. And it’s actually been pretty powerful and it’s really wonderful. It’s a wonderful event in a bring 25 to 30,000 people in downtown Nixa for three days and it’s a little downtown block. It’s not even that big and it’s just fun and it’s like a Hallmark Channel event. Like a Hallmark Channel movie right and so we have the Little Miss Main Street pageant. We have the Secretary King and Queen and we do all these fun things. We’ve been doing a new thing this year, the sucker day dog king and queen we got these cute little crowns today. So you know it’s just really really engages our community and my goal was to create as many opportunities for exposure for Nixa and we have several high school groups that are engaged. We have the marching band, we have the theater department, we have the art club, we have the FFA we talked about we have the JROTC so we have all these different groups of the high school kids that are getting engaged, and to be a part of it. So it’s really, it’s really become a cool thing. It is a lot more work. And we have to dedicate a lot of time to it. We do have a great committee, but in the end, it comes down to what happens here behind the scenes to make it happen. But it’ll generate 50 to 75. Probably I think I looked at the p&l the other day, I think we’re up to depending on weather, of course, right? We know whether an outdoor festivals, if we have a great weekend and we do a lot of ride tickets, then we should generate somewhere around 70 to $75,000 in revenue.

Brandon Burton 27:21
That’s great. Yeah, that’s awesome. That’s big.

Chris Russell 27:24
So it’s a big no. Our next, our next boat generated our business expo generate about 40,000 revenue this year. And that was 108 booths for six hours and our high school that we did our business expo. And I think the the it was 38,000. And something I had the p&l here the other

Brandon Burton 27:40
day, 36 hours. That’s yeah, pretty good. Good bang.

Chris Russell 27:44
We were sold out event. And again, the traffic was just unbelievable. That day, it was just nonstop traffic all day. And our businesses really liked that event. Yeah.

Brandon Burton 27:53
Well, I wanted to ask you is if you have any tip or action item for listeners to Yeah, they can do to make sure that they stay relevant. Make sure their members know what their chamber does. What would you suggest?

Action Item/Tip for Chamber Champions

Chris Russell 28:06
I’ll give you a couple of things here. First of all, unlimited thinking. I see as I talk to a lot of chambers at conferences and on some of the panels especially, you know, 2000 22,021 as we’re all kind of figuring out what was next I unlimited possibility unlimited thinking, you know, one of the very first things that we did when we found out that the city of Nixa was going to more than likely locked down the town like all of us went through, the very first thing that I did was I pulled in my staff and we re re rebuilt our master plan. We went straight to the drawing board and said, Okay, this is going to happen. How do we become more relevant? Now? The good news is, is that the next chamber I’m kind of techie, and that’s an advantage. I don’t disagree. I really am. We were already in the video world at a high level, doing Facebook Live videos with graphic overlays. And that was kind of fun things. And but we decided that it was time to take that to the next level that we weren’t going to let a lock down to slow us down. And we got creative on certain ways that we did things drive in chamber luncheons, right. I mean, we literally had everybody drive into a parking lot. And we had everybody even the cars were six feet apart. I mean, come on. But you know, the funny thing was, that was June of 2020. The funny thing was because we’re in the Midwest and southwest Missouri, and it’s a little little different than other parts of the country. So I respect that. I remember we were parking all these cars six feet apart. We had people out there with poles, making sure the cars were six feet apart. And we had our volunteers and we had box lunches were in basically hazmat suits to hand them out in June of 2020. And then what happened was as soon as they got there, you know what they did? They jumped out of the car and went jumped in with their friends. I mean, it is what it is. But it’s always thinking outside the box. What can we be doing different, right? And that’s like, you know, you and I were talking off camera before the podcast about Andre from Bentonville. And I hope you do get him on here. I look forward to that podcast. The guy was at it. We were at Mako conference and he brought up the VR headset. And I’m like, dude, I got to talk to you because I’m already there horizon worlds and meta is spinning billions upon billions of dollars creating this metaverse. And if we as chambers, don’t figure out how to grasp on or get ahead of that and get there now before everybody else does. We have local churches in southwest Missouri that have already built, already built their Metaverse church. And in addition to that, Wendy’s just spent like tons of money to build the first virtual reality world, Wendy’s, and there’s other companies that are following suit. And I’ve actually been talking to some other industry leaders don’t Hey, how do we capitalize on that I actually built within and learn how to build the world because it’s all user created content. I built one of our local parks and after Saturday’s, we’re having a virtual reality world meet up for all those who have headsets in the community. Then see the Facebook post and the invites to come in and check it out. Because we find that you can actually connect with the community easier in the VR world, you’re you have less boundaries, and how can we create that next step to connect with with Nixa. So that’s something that we’re doing. But the other thing too is, is that my other big tip is what’s been a game changer for us too, is what I call a video on the go live video on the go with graphic overlays good audio, I have taught this class to chambers all across the country, I’ve done one on one conversations, I’ve been on webinars done on the conferences, if you need help really, truly learning how to make professional looking videos, within 20 minutes when rolling up and a live ribbon cutting, I highly encourage you to reach out to me, I’d be happy to show you what we do. You go and check out Nick’s at chambers Facebook page, go to our video section, you’ll see what I’m talking about. We’re talking about rolling into a mower shop the other day, getting some quick B roll and then making a professional looking video within about 20 minutes. And so that’s something that I really think can be a game changer for your community is figuring out how to capitalize on Facebook Live video and not just a just holding up a camera and hitting record. That that has been a big game changer for us as well.

Brandon Burton 31:51
That’s awesome. So I asked everyone I have on the podcast this question and you’ve kind of been addressing it already throughout this interview. But as we look to the future of chambers, how do you see the future chambers and their purpose going forward?

Future of Chambers

Chris Russell 32:04
Well, that’s a weighted question. You know, I think you know, you’ve been talked about that a little bit of Mako and I know I had that conversation. Again, what’s that common saying that you hear when you see in one chamber, you’ve seen one? Right? I think the biggest thing is understanding your position in your community. I think that’s step number one. I’m I also know that a chamber of commerce needs to have solid relationships with all entities in your community. And I’ve talked to so many chambers who don’t have a great relationship with their city or their school system, you need to fix that you got to fix that that’s, that has to be cured that there has to be something that you focus on and making sure that those relationships are solid. But the other one is you you know we have in our mission statement to be the premier business organization and it goes on and on, will be the premier business organization. If that means you need to have events for your community than have them. And that means you need to have networking events that have them. That means that you need to be techie. And you need to be the leading edge when it comes to showcasing because you are the example that a small business who moves into your town or start does a start up in your town. They’re looking at the chamber and how they function. And if we’re not functioning that that way, then how are they expected to function that way? I have the same conversation with businesses each and every month. I say, when I’m doing coaching, I say do you close out your your books each month? And they’re like No, I said, well guess what chambers? Do we have to close out our books each month and give our p&l statements right or our current budget statements to our board for review? Well, why businesses don’t operate like that? Well, if you’re not operating like that, and you’re not doing it at a high level, then how can you expect a business to do that? So I think the future of chambers understanding where you’re at in your town, and then being the most premier business that you can, and being techie, I think you’ve got to be techie. And you got to be innovative and figure out a way to connect with your audience. All right, that makes sense. That was a lot, dude, I just don’t, that was a big break.

Brandon Burton 33:52
It’s a podcast that can hit that backup, 30 seconds button a couple times this

Chris Russell 33:56
slow down button to you know, on the podcast, you can either speed it up, you don’t need to speed up my podcast, I

Brandon Burton 34:01
was thinking, you know, I usually stick to about 30 minutes on these podcasts. But these people, their listeners are getting about 60 minutes worth of value as they listen to you.

Chris Russell 34:11
I love helping I love I love what I do. And I looked and I love to help other chambers and I think that we only get stronger. I mean, I’ve had powerful conversations with like April Bragg and Georgia and some of these other chamber pros and when I go to these conferences, I’m there to learn. And when I find people are doing things at a high level like Bentonville, Arkansas, man I become a I become a sponge. I mean he he gave us some of those tech tips. We’ve already implemented three of them, right we’re slack, there’s slack in the right now I mean there it is right there I just got another message sitting here we’re already implementing other things that we can learn from each other. If we can help each other grow with our through leadership that was another thing great about Mako was a lot of leadership portions. We all go to these these these conferences and economic development Workforce Development what to do about childcare. I don’t take care of your members. No, we need more leadership opportunities to grow as people. That’s, that’s my, that’s what I love to do is help people grow. And that’s that’s and we do it for our businesses and we should be doing it internally as well.

Brandon Burton 35:12
Absolutely. So Chris, I wanted to give you a chance to put any contact information out there for anyone that wants to reach out and connect and ask him more questions about how you’re doing things. Absolutely.

Connect with Chris Russell

Chris Russell 35:20
I’m on MySpace. MySpace is my favorite place to go to MySpace. Yeah, we’re still there. No, I’m kidding. Literally, find me on Facebook. Look up. Chris Russell Nixa, Missouri. Of course, my phone number you want to text me Call me? 417-773-7678? I’d love to talk to you. Of course, we can do. email chrisrussell@nixachamber.com, actually, probably not on the email me email sucks. I hate that platform. It’s terrible. It really is. I mean, we’ve got to figure out a way to get past email. I mean, it really is becoming a burden. I think for all of us. Would you not agree, Brandon? memb. Yeah, me emailed me the other day about the bio and I didn’t even see it. And it took you a reminder email for me to go in and type the bio out. Yeah, yeah. It’s just not a great connect. So call me or text me, that’s probably the best thing.

Brandon Burton 36:07
Okay. I’ll get that in the show notes for this episode. So people can check that out and connect with Chris and he’s got lots of ideas, lots of energy, and he loves to share these ideas too. So do reach out and connect with him. Learn from him, let him learn from you. And, you know, make everybody better.

Chris Russell 36:25
I want to learn from you too, man. I want to find out what you’re doing. That’s, that’s the main thing. You just never know what you’re gonna learn. That’s right.

Brandon Burton 36:31
Well, Chris, this has been great, great discussion. I appreciate you being with me today on Chamber Chat Podcast and provided a ton of value. Appreciate it.

Chris Russell 36:40
Oh, thank you for having me, Brian. Appreciate it. Great job on your show too. It’s awesome.

Brandon Burton 36:43
If you are a chamber professional, please subscribe to Chamber Chat Podcast in Apple podcast, Google podcasts or Spotify. When you subscribe to Chamber Chat Podcast new episodes will show up in your podcast app each week as they are released. If you’re finding value in this podcast, please leave us a rating and a review in iTunes. But most importantly, please share Chamber Chat Podcast with your colleagues that are in the industry.

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The Economic Development Role of Every Chamber with Bill Sisson

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Below is an auto-generated transcription of my conversation with Bill Sisson. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Voiceover Talent 0:14
And now your host he is excited that his new home gym is now complete. Here’s my dad Brandon Burton.

Brandon Burton 0:20
Hello Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host Brandon Burton, where it’s my goal to introduce you to people and ideas to better help you serve your members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Tony Felker, President and CEO of the Frisco Chamber to learn how the Holman Brothers have provided value for him.

Tony Felker 0:43
One of the key benefits that we’ve realized from Holman Brothers it’s actually happened many years after we started using them. We just completed our new strategic plan and understanding those subtle differences between transactional benefits and transformational benefits. The companies that knew what they expect has been a key part in our strategic plan. And we really want to thank Holman Brothers for that.

Brandon Burton 1:04
You can learn more about Holman Brothers Membership Sales Solutions by visiting holmanbros.com.

Doug & Bill Holman know how to diagnose and solve
member recruiting issues faster and better than anyone else, and they want to put
that knowledge to work for you and your chamber. Learn more at HolmanBros.com.

Guest Introduction

Our guests for this episode is Bill Sisson. Bill is the president and CEO of William B Sisson and Associates, an economic and community development consulting business located in the Atlanta Georgia area. Prior to starting his business, he served as the president and CEO of the Mobile Area Chamber of Commerce and Mobile, Alabama, from 2013 through 2021. Bill also served as executive director for the Mobile Alabama airport authority from 2008 through 2013. In that position, he was responsible for the mobile Regional Airport at Bakersfield and the Brookley industrial complex near downtown Mobile, the two airfields combined to make up more than 3700 acres of prime industrial development property in the central Gulf Coast region. Before joining the airport authority bill served as vice president of economic development at the Mobile Area Chamber of Commerce and as Vice President of Business Development at the Birmingham Alabama Regional Chamber of Commerce. his professional career includes positions held at the University of Southern Mississippi and at Dominion Bank shares and first Virginia bank in Roanoke, Virginia. Bill earned his MBA from the University of Alabama and a Bachelor of Business Administration degree from James Madison University in Harrisburg, Virginia. He also holds a diploma from the Institute of organizational management. He is a member of Rotary International and has served on the boards of various local community organizations. He has also served on the board of directors for ACCE the committee of 100 of the US Chamber of Commerce and the Business Council of Alabama, and is a past chairman of the Chamber of Commerce association of Alabama. Bill, I’m excited to have you with me today here on chamber tap podcast, I’d like for you just to take a moment to say hello to all the Chamber Champions out there listening and share something interesting about yourself so you can get to know you a little bit better.

Bill Sisson 3:11
Well, Greetings, everyone. It’s a pleasure to be with you this morning, Brian, and thank you so much for the invitation to join you. You’re asked to share something interesting. And you sort of covered that in the bio in that, although I have worked in economic change or development really for most of my career over 30 years. And I did have that stint at the mobile airport authority. And that was decidedly different than anything that I had done before. It probably makes more sense if I explained that a lot of economic development was taking place at the at the mobile airport authority because of, as you mentioned, the Brookley aeroplanes, which is the largest industrial, you know, site in the in the mid the mid Gulf Coast. So that’s where Airbus located a number of years ago, and they just recently announced an expansion there as a matter of fact, so that was a different world going into aviation. I’m not a pilot. And in fact, when the board of directors came to me to ask me to take the position as executive director there, I was at the Chamber of Commerce at the time doing economic development. My first response was, Well, I don’t know anything about running an airport. So you can learn that and, and actually, it did end up being a great experience. So that’s a sort of a outlier part of my career, but it was certainly good for me during the process.

Brandon Burton 4:40
I could see where that could be a little bit overwhelming jumping into a field that you’re totally unfamiliar with, but I see a lot of parallels with economic development, as he had mentioned. Absolutely. So well share with us I know I shared in your bio, but I’d like for you to share maybe a little bit more background on your background working at chamber and economic development work just to kind of help set the table for our discussion today. And, and it may help just to give some perspective to the size of those organizations you

Bill Sisson 5:09
worked with as well. Yeah, I’d be happy to do that. While I was in graduate school at the University of Alabama, I’m actually did an assistantship there, I worked for the Alabama Productivity Center, and there was an executive on loan from Alabama Power, who introduced me to a job that was coming up at the Birmingham Regional Chamber. So people often wonder how people get into the chamber. That’s how I fell into it. I’ve always been interested in chambers of commerce, you know, even growing up, I was interested in what they did. You know, business developments always been something that I have observed and watched and wanted to be involved in. So it’s actually a really good fit for me. And as they say, the rest is history. I was involved in business development at the Chamber in Birmingham, which scale was a very large chamber. They had, I think, 55 on staff, or 4000. Members. And that’s where I first got involved in economic development. It’s when I went to chamber Institute learned more about the profession, we were working hand in hand with the separate economic development organization in Birmingham called the Metropolitan development board. But we still had a very strong role in economic development, which I can go into a little bit more as we continue this discussion. But we were basically responsible for ancillary economic development, you know, retail development, working with smaller prospects, providing research to the economic development, organization, and so forth. I left there to go work at the University of Southern Miss, and I worked there and they’re ran their community, their Center for Community and Economic Development, their people can get their their master’s degree in economic development in Southern Miss. And so that was, you know, a great learning experience for me to understand a little bit more how universities tick, because they have a huge role in economic development, as we all know. And then, of course, the research side of that, you know, that that was a great experience, I was recruited to come back to Alabama to be the economic developer, the Vice President of economic development for the mobile area Chamber of Commerce. And, you know, I did that stint for, you know, five, almost six years before, as I mentioned, going to the airport authority, and then was brought back to the chamber immobile to be the president and CEO, which I was in that role until very recently. That chamber also has a large chamber, they affording on staff, about a $6 million annual budget, little over 2000. Members. So I have primarily worked in larger, larger chambers, but I’m certainly a partner with smaller chambers, all along that, you know, along that road.

Brandon Burton 8:06
Yeah, I think that really helps is, we haven’t mentioned yet what our topic is today, but people may have seen from their podcast player, the topic being the economic development role of every chamber, so not just the big chambers that have that that task and responsibility of economic development. But even some of these smaller more local chambers, they have a role as well. So I’m excited to dive into this discussion with you as you’ve had experience with that direct responsibility and not so much directly. So to get your perspective on that as soon as we get back from this quick break.

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Topic-The Economic Development Role of Every Chamber

All right, Bill, we are back. And as I mentioned before the break our topic of the role of economic development for every chamber. So obviously, you’ve had a vast experience with economic development, whether it was something that you were tasked with directly or you were helping to support the economic development agency in your area, all the way to being the Director of Economic Development. So you’ve seen the the wide spectrum. So I’d love for you just to share from your experience. Maybe first of all, let’s let’s talk about some of the smaller chambers. What what role could a smaller local chamber have in economic development, if they’re surrounded by, you know, the 800 pound gorillas in the region that really run away with with economic development?

Bill Sisson 12:12
Well, I think that I’m very bullish on the fact that all chambers no matter the size, no matter whether they have direct role in economic development, or not, that they should be involved in that process. So I think as a director or vice president of a chamber, you really ought to be pushing to have a seat at the table. And here’s why really, um, as we all know, you know, chambers are different in every community, they take on the character of the community in which they’re located. This is true, but sometimes I hear small chambers say, Well, I don’t really do economic development, but but really, they are involved in economic development, if nothing more than on the existing business side of that side of the equation. I think that a smaller local chamber has an extremely important role in helping business prospects, businesses that are and individuals that are moving to the community, relocating to the community, helping them to connect with existing businesses that are there, and then is a very, very important role. As new businesses relocate, especially if they’re coming from overseas, they really want to know, hey, the water’s fine here. A chamber even if they’re not directly involved in the economic development process, the chamber can certainly set up those meetings, and help that company to understand the experience, hopefully positive one that existing businesses have had and are having in the community. And I think maybe most importantly, the chamber can illustrate that it is a pro business environment in which a business can grow, be happy, healthy, and continue to expand and add additional jobs as as time goes on. So that’s one very important role, and there are others. But that one, certainly in my opinion, sort of rises to the surface of what any chamber can

Brandon Burton 14:12
do. So as you mentioned, the role of connecting these businesses that are looking to relocate to a certain area and connecting them with existing businesses and showing them you know, how great the community is, would you suggest maybe connecting them with other businesses of a similar size, maybe different industry that similar size or maybe supportive type businesses who could develop a long term relationship with them? Should they make the move what what would be your thinking behind that?

Bill Sisson 14:41
So my thinking would be all of that, really, I mean, I think some, you know, of course meetings with similarly sized organization in similar sectors, but I think also hearing from other sectors and other sized businesses is helpful, as well. And of course, the site if there’s a site selector involved in this process, they would, of course, help direct that they would, they would ask you to, you know, find those existing businesses that are appropriate for those for those interviews, but being the facilitator and the convener of that, really nobody else that can do that quite like a chamber, or they are the members of the organization. So, you know, and in most existing businesses want to help, they want to help and they want to, you know, the sing the praises of the community, from the rooftops, so to speak. So, it’s a pivotal role in the process.

Brandon Burton 15:33
Yeah. What about any kind of, for lack of a better term on the call it marketing material from a smaller chambers perspective to maybe as packages are getting put together, I come from the publishing, industry, chamber publishing. So I think in terms of a media kit, right, somebody wants to do some advertising and send them some samples, media kits, I would anticipate with economic development, there’s some sort of package, it’s probably done more digitally now. But maybe there are some physical items, you send, magazines, brochures, maps, you know, things that have the area, are there things that come to mind, again, from the smaller chamber perspective that maybe they ought to be mindful of to try to include in these type of packets that go out to these businesses,

Bill Sisson 16:24
I’m really glad that you brought that up, Brandon, because I don’t think anything has changed as much as that since I’ve been in this business, you know, used to be you put those physical packages together, right, that you sent out to the business prospects, everything’s digital now. Which means that it has to be the, it has to be up to date, it has to be very current, there’s no forgiving of, you know, research or information with whiskers on it, that this is not going to work. And I think that it’s important for, for chambers to realize that they are the gateway to the community in many cases. So there may be some research that is going on way before anybody locally, or at the state levels, even contacted by the business or the site selector, where they’re doing some pre, you know, work some some research. So if they have bad information on their, on their website, that is going to get the community eliminated pretty quickly. So it’s really important for the chamber, regardless of whether they think they had that role or not to have information digitally, completely up to date, as if they’re on display display, you know, at any given moment, which they could be. So that’s an, I’m so glad you brought that up, because I think a lot of communities miss the mark, because of because of that,

Brandon Burton 17:46
I had actually just come across a chamber probably a month ago, that really was talking about their relocation guide that they, you know, their chamber directory relocation guide. And their economic development director said, you know, we use these in our packets that we send out for, you know, trying to recruit businesses to the area, because it’s a great snapshot of what our community is about, it gives a feel of the vibe and the community layout and all that. And that’s a great idea to include something like that, as you try to attract business to your area. So having something you’re proud of, to showcase and have have good articles and information in there that can help guide a decision. So

Bill Sisson 18:25
it also, you know, the service after the sale is so important in this work. And a lot of times I see that get I see that sort of fall through the cracks, but communities that do that, well, you know, really are going to be successful. And what I mean by that is, you know, helping the company assimilate into the community in a positive way. I’ll be honest with you, I have seen, particularly international companies relocate and do it very well. And I’ve seen them do it poorly. And, you know, their success in the community has to do with how well they assimilate into the, into the community. So wherever the chamber can help with that, to help, you know, connect them help them to understand what’s important in the community, whether it’s United Way or or what other, you know, whatever organization is integral to the community, but also helping individuals families to settle in smoothly, particularly with international prospects, because there’s, there’s families are moving here and know very little of how things really work. You know, how to get a cell phone, checking account, you know, just so many things that we just sort of, you know, sort of do in our sleep. They’ve got to start fresh and do it in a different way. So anyway, one of the things we did to iMobile chamber which I was quite proud of is develop a program called mobiel Connect, which was all about helping families that were moving to the area to I’m connect with, you know, movie Aliens into, to sort of develop those friendships quickly. So that those folks can be ambassadors and help them get get used to the community and to feel a part of the community as quickly as possible.

Brandon Burton 20:14
So I’m glad you brought that up. Because I think that is a key part of making a move easier, right, to be able to welcome those employees, that company with open arms, help them become part of the community. What are some examples with mobile connect that, you know, some tangible items that people can maybe get some of those ideas? And again, we can implement something like that in our community?

Bill Sisson 20:38
Where do you see success? I’m happy to share that. Yeah, um, you know, we did bimonthly, every other month sessions, where we would have a topic about the community, whether it’s the history of the history of the community, you know, the arcs in the community, certainly, you know, we did an economic development, you know, section of that as well to help them understand how economic development, you know, works in the community. But it also provided a social environment, because we always, you know, had heavy hors d’oeuvres and encouraged people to invite the newcomers out to dinner afterwards, to, you know, make those connections as quickly as possible, but giving them sort of a an overview of the community. I kind of, you know, I explain it, it’s sort of like a leadership class, except for the newcomers, so that they can learn more about the community quickly, and it was wildly successful, I was sort of surprised at how appreciative they were, the newcomers were to learn about the community and to understand a little bit more about the arts, fabric, and, and so forth. So, you know, I would highly recommend people look at that, maybe just some simple way, maybe one session, you know, but do something like that, to help people to connect quickly.

Brandon Burton 22:01
So, as you were explaining about that, it made me think, Yeah, I’ve seen before where a big corporation moves to a city, and they get a lot of attention from the city from the chamber, economic development. And you’re always going to have a handful of those Chamber members that feel slighted. Like you’re getting all the attention to the big corporation that just moved here, they can have a role in helping to welcome them, helping them to integrate into the community, I can see where that really strengthens the relationship, even with those existing members to say, look, you’ve got a new customer base, if you’re making new connections here. You’ve I mean, it just supports everything. So I think that is such a key part to not Shun, you know, the your existing members, but make them be a part of welcoming these new companies into town.

Bill Sisson 22:51
Yeah, Brandon, you’ve actually cracked the code there. No, seriously. We saw it as a way to not only help the new business coming, and certainly the families coming, but as a way to thank our investors, who were so involved in the process and helping us help them to make those connections, because, you know, the bonuses is that in many cases, they develop those relationships, and they end up being able to do business with, you know, some of those businesses that are that are coming to the area. So we saw it as a membership retention tool, as well.

Brandon Burton 23:27
Yeah, absolutely. So, maybe share with us some some thoughts from the larger chamber perspective. They are tasked with external economic development, they may have dedicated staff, you know, a number of staff dedicated towards economic development. I think some of this is becomes a little bit obvious because especially those listening, they’re kind of in the trenches, and they’re, they’ve been trained and they go to seminars and everything they certifications, they know, kind of the ins and outs. But I’m curious, from a larger chamber perspective, how can they work together with some of those smaller chambers within their region, to really boost economic development as a whole?

Bill Sisson 24:11
I think one of the main ways that the to sort of be a regional approach with all the regional chambers involved would be in the tradeshow arena. You know, I’m a big believer in when you’re showcasing your community at say, like the Paris Air Show, for example, that you have a regional push. And that means involving the other economic development organizations in the region, maybe throughout the state, but certainly the chambers of commerce in that area, invite them to come along, be a part of the booth, be a part of the process because I think whenever you can show that your community is united, and that it will be sort of a one stop shop for the business if they really relocate to the area. It is a huge positive for the community. So that’s one, you know, easy way to, to have that regional push that’s so important in this in this business.

Brandon Burton 25:11
So talent attraction, workforce development, they’re hot topics in the chamber world economic development as well. So they’re very closely related to economic development. It’s kind of a chicken or an egg. Kind of a thing, though, as I see it, you either have the workforce to support that company, or you’re trying to attract the company, and then hope with the promise that you can deliver the workforce. How do you think a community goes about workforce and talent attraction?

Bill Sisson 25:43
I think really focusing on why people rooms, I think, is incredibly important these days to sort of like I was talking about with that mobile Connect program, to have similar programs that are geared towards college graduates or about to be college graduates to help them connect with businesses in the local community, if your community is fortunate enough to have a university, there should be a lot of effort and helping those students to stay in your community, and to end up with a job in your community. So programs to help make those connections to to help the businesses to connect with those seem to be graduates, it’s golden. And again, I see a lot of communities sort of forgetting to do that. And if you just rely on businesses to reach out to those local graduates, you’re probably going to be disappointed. As we all know, they will often complain that they can’t find our workforce, but they’re not necessarily going to have a an organized program for reaching out to the local university graduates. So that’s where the chamber can come in. And, I mean, we’re the best conveners out there. Right. And so that’s an example of convening and bringing together those, that that workforce with business in the local area.

Brandon Burton 27:10
And I think being that that convener, that facilitator of setting up some internships, you know, in a sophomore and junior year of a college student is so critical for them to see I can stay here I love, you know, going to school here, why wouldn’t I develop the built my my life here after graduation?

Bill Sisson 27:27
Exactly. And then, you know, of course, that same program can be used to attract college graduates from outside of the the region as well. So, if a chamber does not have such a program, they need to get to work on developing that kind of program. Because as it’s almost cliche to say, but the workforce today they move where they want to move. They’re not necessarily just moving to where you know, the industry is or the businesses, they’re gonna pick their location. So chambers may be involved in helping sell the community that hey, this is a great place to live, work and eventually raise a family brass?

Brandon Burton 28:08
Absolutely. Well, as we start to wrap things up here, I wanted to ask you, if you might have one tip or an action item for Chamber Champions listening that they might be able to do to lift their organization up to the next level.

Action Item/Tip for Chamber Champions

Bill Sisson 28:22
You know, plain and simple I, you know, if you’re not already involved in your state, chamber Association, I’m a big believer in ACCE. I’m also a big believer in education through podcasts, like like, like the you facilitate Brandon, those ways to continue to learn and to network. And I just look back on my career. And I think that where I grew the most and learned the most were in those associations where I can meet with people that were dealing with the same things that that I was dealing with. And maybe I could not make the mistake that they made. Maybe I could share a mistake that I made, you know, it’s just a great way to learn and to continue to grow. The other thing is, and I had a professor years ago, you know, because I’m an old guy now, but years ago, he said, one piece of advice is to not be tied down to a house or community too much. It’s very easy to be comfortable wherever you know, you’re located. But in many cases in the chamber of business, if you’re going to advance, you have to be willing to make some moves. Now, having said that, I completely respect if somebody wants to sort of stay in place while their kids are in those formative years and in middle and high school or, or whatever. But I think the willingness to move to advance the career, it’s not bad advice

Brandon Burton 29:57
at all. Yeah, and Add them may be a tough one for somebody to swallow you get so committed in your community to then uproot and start over at a new community that can be so well, I like asking everyone that I have on the show this question is, as we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

Future of Chambers

Bill Sisson 30:23
I think that chambers must get more and more involved in entrepreneurial activity. And that has been a big change since I first got into this business. Now, I think, you know, the entrepreneurial side is overshadowing everything else. And I really like it because it enables a framework for so much more diversity, equity and inclusion than typical economic development. And, you know, it leads to the business community beginning to look more like the demographics of the community in which the chamber is located. What I mean by that is, you know, we started an incubator at the mobile chamber while I was there, we were fortunate to get an EDA grant. It has exceeded every expectation we had as it relates to diversity, equity inclusion in that over 60% of the businesses are either minority or women that have started up out of that out of that incubator. That’s more that’s more like that’s more like the true face of the community. So I see that certainly as the future. And I think that the convening role that I talked about earlier, that’s the future we will continue to be a great convener organization in any community, I’ve always joked that, you know, being in the chamber business ensures that your conservative friends will swear that that you know, the chamber and you are, you know, wildly liberal. And your liberal friends think that the chamber is all about corporate greed and such, right, yeah. So I guess that the the true testament of that is that we’re in the same middle, which, you know, that’s a very strong position to be in as far as being able to convene all parties and bring all parties to the table. So I hope that doesn’t change. But I think that will continue into the future.

Brandon Burton 32:24
Yeah. And I think that need is so much more right now, to be able to do that, that same middle, that same center to bring together both sides and say, Yeah, we are working towards a common goal here.

Bill Sisson 32:35
So absolutely,

Brandon Burton 32:36
yeah. I love your response about entrepreneurship. At the chamber, I’ve not heard that response and the tie to entrepreneurship and diversity, equity inclusion, I think that’s so spot on. And I see that I see that as, as you embrace the the entrepreneurs in your community, you’re gonna see more of that reflection of the demographic and your community. Absolutely,

Bill Sisson 33:00
I would just add one thing, bring it in. And that would be you know, you can’t recruit your way to mirroring the demographics of your community isn’t very difficult to do, but you can begin to develop it from within. And that’s the beauty of that entrepreneurial, you know, economic development.

Brandon Burton 33:18
I love that. Hopefully, everybody took a note of that and start putting together a plan. But, Bill, this has been great having you on the podcast, I wanted to give you a chance to share any contact information. I know you’ve you’ve recently retired, so you might be a little harder to find than you were in the past. So what would be the best way for listener to reach out and connect with you?

Connect with Bill Sisson

Bill Sisson 33:40
Yeah, I retired from the chamber business, so to speak. But I’ve started my own consulting company. And, you know, I’m gathering clients. As we speak, I will be doing international economic development, kind of I talked about earlier, helping businesses that are relocating to the United States to understand and easily assimilate into the community in which they’re located. So if anybody needs any help with that, certainly reach out to me. It’s williambsisson@gmail.com, William B. Sisson and Associates, I’m on LinkedIn. And I would love to connect and partner and do whatever that could come out of potential relationships with folks related to consulting. So I appreciate your allowing me to, to be with you today. And certainly to provide that contact information. Thank you, Brandon.

Brandon Burton 34:29
Absolutely. And we’ll get that contact information in our show notes as well. So if somebody’s walking the dog or driving in the car and can’t write it down, just go to the show notes, and you’ll find it in there. But Bill, this has been great, great discussion and appreciate you spending time with me today here on timbertech podcast providing great value to the listeners. This has been a wonderful discussion. So thanks a lot.

Bill Sisson 34:50
Thank you, Brandon. Thank you for what you do.

Brandon Burton 34:53
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Wisdom from the Wild with Julie Henry

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Below is an auto-generated transcription of my conversation with Julie Henry. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

And now, your host, he’s always intrigued when he sees a snake in the wild. He’s my dad, Brandon Burton.

Hello Chamber Champions. Welcome to Chamber Chat Podcast. It’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Matt Morrow President and CEO of the Springfield Area Chamber in Missouri to learn how the Holman Brothers provided value to his chamber.

Matt Morrow  0:45 

Holman Brothers provide a great training for our sales team in terms of just outstanding sales techniques. But maybe even more importantly than that, they were able to provide us with a system a process that was repeatable and in that we’re able to see very clearly from one month to the next how the how the pipeline is doing, what prospects are in it, what kind of progress we’re making and what we can do to coach people to success.

Brandon Burton  1:06 

You can learn more about Holman Brothers Membership Sales Solutions by visiting holmanbros.com.

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Guest Introduction

Our guest for this episode is Julie Henry. Julie is president of finish line leadership and author of wisdom from the wild the nine unbreakable Laws of Leadership from the animal kingdom. Former Zoo and Aquarium senior leader, Julie has worked with over 55 organizations across corporate nonprofit government association and community sectors. She holds a Bachelors of Science degrees in both zoology and education and Masters of Arts and Communication and an executive program certificate in sustainable business leadership. She is dedicated to helping people deal with change lead teams and build resilience using insights from wildlife and wild places. Julie has presented over a million people across 32 states and six countries in settings ranging from auditoriums and ballrooms to boats, beaches, forests, theaters, boardrooms, and even underwater while feeding sharks and moray eels. She lives in Sarasota, Florida with her two children whom she lovingly describes as her zoo animal and her wild animal due to each one’s natural inclination towards life. Julie, I’m happy to have you with me today on Chamber Chat Podcast, if you would take a moment to say hello to all the Chamber Champions and share something interesting about yourself so you can get to know you a little bit better.

About Julie Henry

Julie Henry 3:06
Oh, it’s so great to be here. Thank you so much for the invitation. I love talking all things, wildlife and wild places, and especially if you can help somebody think about something a little bit different. I’m happy to do that. And something interesting about me is if you ask me what my favorite animal is, it’s not actually in the book. It is a giant squid. And I think giant squid are fascinating because, um, you know, they get in battles with sperm whales. And we didn’t even know that we didn’t see one alive for a long time out until like, the past 10 years alive in his natural habitat. So it was a it was a conundrum, you know, an animal of legend that we kept searching for. And I love that.

Brandon Burton 3:41
Right. Wow, that is a good insight. There might be another chapter in you somewhere about.

Well, I’d like for you to take a moment to share a little bit about your background about your organization Finish Line leadership and and your relationship with chambers of commerce throughout your work just to kind of show the relevance to why we’re having you on Chamber Chat Podcast today.

Julie Henry 4:10
Yeah, thanks. I appreciate that. You know, when I spent the first 10 years working for organizations working for other people in nonprofit and corporate settings, and then when I launched my business in 2008, my sister in law actually said to me, you need to join the Chamber of Commerce. And I said, Well, why I don’t understand I just never had really been involved in chambers of commerce. And she said, Well, you need to it’s, you know, community, it’s its growth, it’s networking. It’s everything, and especially if you’re going to run your own business, and I said, Well, okay, and, and so I checked it out and immediately, I was really interested to get involved in many as many ways as possible. So that was putting my hand up and saying, Yeah, I want to join this committee, and then it was sure I’ll serve on the board and then it was, yeah, run this committee for green business. leadership because to me, Chambers of Commerce are such a necessary part of our community to provide a gathering space, a convenient space for people to talk about things that are hard and challenging and business as well as to support each other. And then over time, they became my clients hired to help them with facilitation to find new executive directors, I’ve been helping recently with the leadership programs that many of them have in the local area. So I’ve, I’ve been on both sides or every side of the coin, and I continue to think that they provide a very valuable and necessary role in our communities.

Brandon Burton 5:38
Absolutely. I appreciate you sharing that background. And it is very fitting to you to have that such close contact with chambers of commerce and several communities. And to be able to integrate that with the lessons that you share in your book today, which is going to be the topic that we’ll cover is diving into a little bit more of your book of Wisdom from the Wild, which is the nine unbreakable Laws of Leadership from the animal kingdom. And we’ll dive into this discussion as soon as they get back from this quick break.

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Topic-Wisdom from the Wild

All right, Julie, we are back. You know, I’d like to say that it would be an understatement to say you hit a homerun with this book, you know, a lot of people, they, they talk about writing a book, and then when it comes down to it, they balk, you know, then they never actually do it. And sometimes, you know, if they’ve already put out information about it, they kind of find themselves in a pickle, you know, because they they’re not going forward with what they said they would do. And I’m saying all these things on purpose to dry out these these metaphors, these analogies there throughout life. All right, as we talk about hitting that home run or boxing or being in a pickle, a lot of these analogies are sports related. A lot of them are baseball related, I would say that wisdom from the wild, it covers a lot of the blocking and tackling of leadership. So there’s a football analogy there. But we don’t see a ton of analogies from nature in our everyday lexicon and conversations. However, I will say my oldest, my oldest child, he’s about a year and a half he’ll be leaving the nest and spreading his wings. So he’ll he’ll be getting out there in the world. But we could uh, we could either stick our head in the sand and pretend like these. These laws of nature don’t exist in leadership and have those parallels. Or we could talk to Julie and we could read her book and see some of these parallels. So Julie, I’d like to hand it over to you and share maybe what was your driving force behind writing this book writing wisdom to the Wild and drying out these lessons that you’ve noticed in the wild in creating those parallels to leadership?

Julie Henry 10:08
Yeah, you know, and I’ll the first thing I’ll say is that I find nature the great equalizer, because it doesn’t matter if you live in downtown Tokyo or rural Oklahoma, or if you have a Harvard MBA or if you’re 16 years old, and you haven’t graduated high school yet, you can walk outside and think about, hmm, I wonder why that’s happening. Or let me learn more about that. And you don’t have to pose in nature, you can just be yourself. In fact, nature demands that your yourself doesn’t let you

Brandon Burton 10:38
be natural. Yeah.

Julie Henry 10:41
Like it’s gonna call you out. If you try to hike a mountain in high heels, you’re not going to go very far. And so I think nature is a way for people to have leadership conversations that strips away the need to know the answers already, because nature is about being curious and asking questions. And that’s really what life is about, let alone leadership. And I also will say that when I was in college, you know, my dad was a leadership development guy, he ran his own business, my mom was a teacher, and I was a science kid. So somehow, it’s going to stitch them all together. And my college professor gave me a project and said, teach people about coral reefs. That was my project. And I thought, well, not everybody’s going to be interested in coral reefs, what if I use the analogy of a business and talk about how coral reefs operate together, just like a business does with different departments, etc. And that was in 1996. So it’s only grown since then. So when I worked in zoos, and aquariums, I would always invite companies in, like, come to a retreat here, this is an interesting place. And let me help you think about your communication challenges through the eyes of you know, a pelican rather than, like the top 10, you know, communication laws. And then when I flipped it, and I was working as a consultant, I would be, you know, literally 1500 feet underground in a limestone mine, working with people that work in shift work, and it’s 11 o’clock at night, and they’ve been there for 42 years, if I can tell them stories about, you know, a sea turtle, then suddenly I’ve got their attention. And that’s important. So it was for all of those reasons. And we learn everything else from nature, architecture, our medicine, music, everything, why not leadership?

Brandon Burton 12:18
Yeah, I love that. And I’m hoping after you, after people hearing this discussion, and and chamber leaders reading your book, hopefully, they can come out of it and say, I really need some coral reef time, or, you know, through this pandemic, you know, I was, I was quite the sea cucumber, you know. So, these things will make more sense as we get on with our conversation here. But you have your book broken up into three main sections. So you talk about change, teamwork, and resilience. So I think for the chamber for chamber professionals listening, change, teamwork and real resilience are three areas that they need to be hyper aware of all the time, because starting with change, you know, those changes always happening. But I’d like to focus on maybe one of these topics of change, where we you talked about not being distracted by fear? What lessons did you learn from nature that correlate to leadership revolving around fear?

Julie Henry 13:20
I’m glad you picked that one. Because I think change, of course, is ubiquitous, right? In every part of our life, let alone as a leader, but also, it’s your great calling. And as a leader, if you’re not leading change, then I don’t know what you’re doing. You can’t just No, no leader that I’ve ever talked to, I said, I just kind of want to manage the status quo, like, do you? Or do you want to innovate and serve your community better? I think it’s the latter. But in order to do that, you are going to be confronted by either your fear of the unknown, or people around you who have, you know, I don’t know, maybe brainstormed many, many times on giant post, it notes, all their ideas, and then they never get taken. So they’re afraid to do it again. Or they’re new at the organization, and they don’t want to commit their ideas. Or maybe you’re trying to change the membership structure of your chamber. Oh, my gosh, that’s so hard. I’ve been in those conversations, like, how do we restructure to better serve our members? And how do we price it and how do we market it? I mean, your listeners know exactly what I’m talking about. I know they do. And there’s innate fear, both on oh my gosh, are people going to like not join again? Because we’ve changed the membership structure. And who do we make more angry? Right, right. So think about the animals that scare us. Universally, right? Snakes, and spiders. Those are the animals that come to mind. And the thing about spiders is, I love spiders, love spiders. I find them totally fascinating, but even me, I can still be startled if I turn on the light and there’s a giant spider the size of my hand next to the light switch as has happened before. That still startles me So even if you’re totally comfortable with leading change, and you’ve been down that road, you can still be startled by fear. And it’s important to understand and recognize that fear is just a part of being a human. And you’ve got to validate that and call that out, and you cannot ignore it or sleep, sweep it under the table, if you want your change to actually stick when you’re on the other side of it.

Brandon Burton 15:21
I love that. And I think, you know, nature for us fear is something It’s a survival mechanism. You know, we have that fear for a reason, and it’s to survive. So when you see that, that spider or snake for me, I like snakes, I’ve had pet snakes, I’m fascinated by snakes. But if I’m out for a run, and there’s a stick in the road that kind of looks like a snake that catches me off guard, I’m going to stop, because I don’t know what kind of snake it is. But then I get curious, sometimes it’s a stick, sometimes it’s a snake, and I’ll stop and watch it for a bit. But it goes back to being curious. So don’t let the fear stop you from being curious. kind of lean into it and see what you can learn from it is what I understood.

Julie Henry 16:04
I love that. Yep, I call it fear is nature’s yellow light. Just slow down.

Brandon Burton 16:09
Yes, absolutely. So you talked a lot about teamwork. And there’s a I want to move on to the teamwork section. Because there’s a couple topics on this that I wanted to have you highlight and talk more about, but one of them is the the chapter is titled, there’s no one size fits all approach to teamwork. And in the chamber world, everyone has heard the saying that if you’ve seen one chamber, you’ve seen one chamber, meaning that no two chambers are alike. Talk to us a little bit about this and how that relates to leadership and specifically with chambers.

Julie Henry 16:46
Yes, I think that chambers are one of the most unique organizations that I’ve been involved with and worked with. And sometimes that’s a great thing. And sometimes that’s a challenging thing, especially when it comes to communicating, you know, your relevance, or why should people should get involved sometimes, like I did, I had, I didn’t understand it, you know, long time ago when I was first getting involved. And there are some animals that from the outside look a little unusual. In fact, one of my favorite animals about this is naked mole rats, and naked mole rats, when we first discovered them, literally, the people thought they were mutations because they’re super funky looking. And they have big teeth, and they look basically naked. They’re hairless, almost mammals, they live underground, they live together. And we just ignored them for a while until we rediscovered them in the 50s. And then came to understand that oh my gosh, they actually live in colonies like bees. And they’re super effective at how they’ve divided all of the labor, if you will, between these animals. And they’re basically blind, but they communicate by your trails of urine and stack up together, keep their body temperature regulated, even though they’re mammals, I mean, so, you know, I love naked mole rats, and I champion them. And I tell people, when your team seems a little unusual from the outside, or your organization does, I want you to lean into that and champion your naked mole rat team, you don’t own explanation, anybody and you’re probably super highly functional, even though you may look kind of strange from the outside, but embrace that and own it. And don’t ever shy away from it. That’s why I love that you call your listeners chamber champions, because I want them to champion the fact that they are also naked mole rats,

Brandon Burton 18:28
yes. Love that. can bring it full circle, I love it. And I think that’s so true that as we look at, you know, especially working with maybe people on a committee, you know, they might bring an idea or an approach. It’s like, man, that’s really weird, you know, and you can kind of put it aside and say, That’s weird, and stay away from it. Or you can, again, be curious and lean into it and say, Well, what, what is there that we can learn from this? And are there things that we can implement and become stronger for it and maybe attract other people to come along our mission with us? So I’d love the lessons from the naked mole rats. So the other chapter that I wanted to touch on under Teamwork was, especially I think, important during these times were in chambers all over focusing on diversity, equity and inclusion. And you have a chapter titled, surround yourself with people who are not like you. And you talk specifically about a termite meeting giraffe and giraffe meet the termite. And I’d love for you to share more about that story and maybe, you know, make those correlations to what we see in the real life today.

Julie Henry 19:43
Yeah, you know, if you thought about a termite giraffe, they may not even seem like they even live in the same habitat, let alone need each other but they do because you know, the Africans van it’s pretty hard place to survive. There’s not a lot of water out there and you’ve got to work together and so they while they’re not actively Working together, they’re participating in helping each other survive. So the termite is breaking down vegetation as they’re, you know, chewing it up, basically. And, and that is attracting the giraffes to come over and basically eat that vegetation. And then they’re laying their own feces and urine. If you Well, there’s a lot of conversation about this on this podcast, I apologize, hopefully.

Brandon Burton 20:24
We’re not advocating for chambers here. Just to be clear, right? Now, we’re not

Julie Henry 20:30
gonna remember this, because we’re talking about it. You know, so, you know, for me, I remember the first board I was ever involved in, I remember, in this giant, long, giant board, it was 40 people long meeting, it was eight hours long. And I remember thinking, Oh, my gosh, this is super stressful. And I don’t know, really how I’m participating, etcetera. And the formative thing for me was the fact that I think towards the end of this meeting, one person basically said one sentence and summarize the entire eight hours, we call the meeting to order, we took a vote and we finished it. And that is not how I operate. As you can tell, I have a lot to say, and I communicate with my words all the time. And immediately, I thought, oh, my gosh, he’s different than me. And I need to be with him on all of these projects, because we’re going to be better together, and the outcome is going to be even stronger. And that’s an uncomfortable thing, too, though, right? Because I’m like, What are you thinking? You’re not talking? I’m talking all the time? And what are you thinking, but I had to lean into that. So that’s, that’s, that’s one way of looking at it. And then the diversity, equity inclusion is, of course, the other part of that, because, you know, people who are not like us are, sometimes they scare us, because it makes us try to think differently, or just acknowledge that we don’t know all the answers. But remember nature’s about curiosity. And if the termites and drafts need each other, then you need also a termite to your giraffe.

Brandon Burton 21:55
Absolutely. And one thing that came to mind is you were giving your response there is, so there’s the diversity, equity inclusion, part of it of, you know, trying to figure out those people in your community that you may have not even noticed before, you might not have noticed that they were part of your community, you might not have noticed that they had a business in your community, because of whatever the type of business it is, or the person that’s running it, their background, or whatever it may be. There, I can guarantee their segments in any community where you have not noticed certain people or certain types of businesses. And if you can kind of open your eyes as a giraffe, like what purposes is giraffe have to look way down on the ground, there’s a little termites that are going around feces and stuff down there. Whereas, you know, in the chamber world to be able to look a little deeper within your community. And on the Diversity Equity inclusion topic, we always talk about who’s missing. And rather than just who’s missing, I would say, Who Have you not noticed, and try to notice a little bit more. And then I think there’s another part of it when it comes to networking, I mean, chambers, editorials for having networking events, and you’re making introductions, and if we can help certain businesses, see other businesses that they may not realize they’re connected, but to be able to help build, you know, build that bridge between their two businesses and say, here’s why you need each other, here’s how you can be stronger together, and help form those solid relationships. I think really reemphasizes that a whole story of the termite giraffe. So So as we move on to the resilience section, there’s a couple in this as well, that I wanted to touch on. So especially coming through this COVID pandemic, resilience has been a key topic of how do you, you know, first of all stay relevant, how do you adapt to that change? But then how do you thrive through it? And I think that boils down to resiliency. And your chapter titled you’re wired not just to survive, but to thrive. And you talk about sea cucumbers. Help us make that connection there.

Julie Henry 24:14
So before I answer that question, I just want to say that the reason why I’m so passionate about everything in this book, and everything we’re talking about is because I didn’t just think of these examples, and suggest to your listeners that maybe they should consider this. Everything we’re talking about is absolutely true. That’s why I call them unbreakable laws, like termites and drafts, they need each other spiders are needed and sea cucumbers are wired to when they are threatened. Ie they’re living on the bottom of the ocean floor. Here comes this predator are about to get eaten. Their mechanism to survive is literally to eat visceral, which means to throw up their own guts, right? That’s Crazy, this animal that is trying to eat the sea cucumber will either swim away or potentially eat the guts of the sea cucumber. Now, if that happens, this sea cucumber, which basically looks like a sausage on the ocean floor, it doesn’t actually look like it’s capable of much. However, it is related to sea stars. So probably most people listening know that a sea star can regrow its arm if it gets cut off, or eaten or whatever. Same thing with a sea cucumber, it can regrow its own guts, that is a biological fact and absolute certainty. That’s how it’s wired to survive, but also to thrive. So if a relatively innocuous animal on the ocean floor can survive a huge threat literally within inches of its life. Those times when you are afraid of change, or leading your team down a road, that you’re just really not sure if it’s even the right road to go. But someone’s got to make a decision. And that’s you. And you literally feel sick to your stomach. The awareness and the recognition that you’re wired to get through. This brings not only great comfort, but also should build your confidence and let you lean in a little more and totally erase it pastures is syndrome, anything else that we talk about, like, it’s your biological fact that you’re gonna get through this and you’re gonna thrive on the other side, it’s going to be uncomfortable, I can’t imagine what it feels like to regrow your guts, but you’re going to do it

Brandon Burton 26:31
just that image of regrowing your guts. So, I see the parallel to again, through the pandemic is you know, initially when everything shut down there was that kind of wait and see phase where chambers and businesses just kind of like okay, let’s let’s take the temperature, let’s see what’s going on here. And once we realize this is gonna go on longer than what we expected. It’s not just two weeks, this is gonna go on much longer. He saw businesses he said chambers that had to do layoffs. He said chambers that had to tap into their reserves that they’ve you know, saved up for decades, possibly those reserve funds. You said chamber offices that had to shut down their physical location and everybody was working remotely from home. And I don’t know that looks a lot like you know, getting rid of your your insides and in still figuring out how to pull it back together, how to regenerate how to get back into the office, how to rehire how to get your funding backup, all while at the same time remaining relevant and serving their their membership base that that needed them so badly at that time. So I think that is a an excellent parallel to the sea cucumbers. It probably one of my favorite chapters was was the last chapter the book, as you talked about resilience, and it’s titled even cheetahs slow down. I know. Well, I’m gonna, I’m gonna let you talk about that before I share any of my thoughts, because I think we may touch on some of the same things.

Julie Henry 28:16
This is the last chapter of the book. But the pivotal moment when I realized after 25 years of having the idea in college was time to write the book. Because I had talked to so many people at that point and felt that way myself, that it is again, a biological fact and unbreakable law that even cheetahs slow down. But if I were to ask your listeners to think in their head, when I say the word cheetah, what do you think of? Now? Chances are, you’re thinking about the fact that it’s the fastest land animal. And if you were to Google cheetah, you’re pulling up all of these images about how fast they run. And that’s what they’re talking about. Okay, well naive. How many of you have ever been to a zoo or even been to Africa and seeing the cheetah running? Probably not many people actually seeing the cheetah running unless the zoo has, you know, structured it for an event or for you know, interaction? Most of the time, they are hanging out and resting and relaxing. And they are not, I think overthinking when they’re resting and relaxing, right? So we glorify the idea of being busy with effective leader in our culture. And that’s why we are so fascinated by how fast this cheetah goes. But that cheetah goes for what less than a minute, and then they rest. And they don’t think about oh my gosh, I wish I would have jogged left instead of jogged right. And I don’t know if I can do it next time. And I’m not sure I have the courage and maybe I should ask somebody else what they think no, they just rest. Okay, what do we do? Well, I will rest on the weekend or everybody else leave at five. I’m going to stay and do the event tonight. Okay, well, first of all people are watching you. You can’t Don’t just burn yourself out and expect everyone else not to do the same thing. But the thing is, nature’s going to slow you down one way or the other, you have a choice, you’re going to be proactive and say, Nope, here’s what I need. Here’s how I manage my energy. resilience to me is about managing my energy. It’s not false positivity. It’s not Yeah, I’m good. I can totally do those three events on Friday night, and I’ll just bop around, can you No, you cannot, okay. And it’s also going to happen to one way or the other. So reactivity, proactivity, completely your choice. But you need to slow down, if you want to lead and have the impact you’re designed to have. And if you want to have other people around, you also do the same thing.

Brandon Burton 30:43
I love that. And I think for chamber leaders all over, I see them running constantly, whether it’s just in the office or at an event, but even after hours, you know, if they go out to eat with their family, they’re seeing people in the community and they’re constantly thinking work, they’re thinking the connections are, you know, trying to further the mission of the chamber, which it’s all you know, they good and honorable desires. But to avoid that burnout, and to really perform at your highest capacity, we need that that downtime, that respite time. And that’s, you know, for leaders, specifically, as you’re talking about in this book, but I’m thinking even your your membership salespeople, you know, they, they need that, because if they have any kind of commission structure, to their to memberships there, I mean, I’m a salesperson, you I understand sales, like you run, you run, you run. And I had this discussion this week, because of this book with with a sales rep that I said, you know, what, you’re running constantly, and you need to, you need to rest. And sometimes I think resting it, maybe you talked about not thinking about second guessing and everything. But I think some of that resting can come in the form of planning to some degree, not, not the big strategic plans, but maybe planning out your next day, or what you’re doing next week. Kind of on, let’s say lower level, brain power, but it’s not the high stress kind of brain power that you need to rest and to be able to perform it that the best of your ability. So I love that chapter. And, and especially, I think that was fitting to be the last chapter in the book, because you read through it, and you get all these great ideas about being a leader and like what you need to do to be like a sea cucumber, or a pelican or coral reef, or all these different things, I am gonna hit the ground running, and cycling hit, but I also need to rest. So it’s a good reminder.

Julie Henry 32:44
I’m still getting, you know, think of it like a bell curve. We spent all this time preparing and thinking and strategizing. And then we’re doing doing doing doing and then we just fall off a cliff. But it’s really a bell curve, like how do we ramp down? Like, are you checking your email, right, exactly. Soon after we get off this podcast like? Or can you take five minutes and like write down what you learned and reflect on it? Like you need to have a bell curve of your energy management, and then you’ll go back up. But it’s not a cliff. It’s a bell.

Brandon Burton 33:10
I love that those emails will wait for five minutes, they will I promise, they’ll still be there in five minutes. So take that time and jot down some notes. I love it. So Julie, as we start wrapping things up here, I wanted to ask you, if you might have maybe one tip or action item that you could share with chamber champions to help take their organization up to the next level.

Action Item/Tip for Chamber Champions

Julie Henry 33:34
You know, the one thing I would say to chamber champions is to pick one part, whether from well, you know, from this whole conversation or when they’re looking out, we tend to have all of these ideas and visions. And as you’re saying they are unique, because most of the time if not all of the time they’re living in the community that they are supporting. So they’re always on right. But what’s one action item that you can stop doing one action item that you can do a little more of and one action item, you can start completely in the next quarter. I like quarters because I think that’s a doable timeframe. Because you can see and measure progress. And the key to this is not only do you write down your goals, but just like I talked about with a mangrove method of change, you need to write where you are right now. So for example, if you want to stop checking emails immediately after every meeting that you get out of and you want to spend five minutes just thinking and decompressing before you check emails, then you need to write down. Alright, now I’m checking emails after I know it sounds silly, but I’m not kidding. Like if you want to run a marathon faster, the first thing you do is time how fast your mile is right now. If you want to lose 10 pounds, the first thing you do is get on a scale and see how much you actually weigh. So when we try to measure change in our personal leadership style, we go at it like that. I want to become a better leader. I want to become a better chamber professional. Oh my goodness, what does that actually mean? We have got to get specific and measurable. And it’s deeply personal. It’s deeply personal. And so pick achievable goals for you that makes sense to you. And maybe you won’t even end up on your annual review. And that is okay, is your personal journey.

Brandon Burton 35:19
That’s right. I love that. So one thing to stop one thing to do a little more of, and one thing to start brand new. I love that, too. So I know, chambers are always looking to the future says, as you look to the future of chambers of commerce, how do you see their future and purpose going forward?

Future of Chambers

Julie Henry 35:37
I would love chambers to continue to champion to use your word here. Their integral role of being a neutral place for people to convene, and have conversations that need to happen. So my analogy for this is when I used to run the Green Business Leadership Council, which was a committee of our local chamber was really important for me to create a space in which businesses felt safe, not necessarily comfortable. That’s always my marching order, right? But safe to come to the chamber and say, Gosh, I’m really struggling with how to do sustainability, my business right now, or I’m not sure if I should make this investment in, you know, the change in my restaurant or operations. But I know it’s better for my customers. But it’s not better for the bottom line right now. What are you doing? So how can people work together to affect change in the community, collectively? And I think chambers are unique in that position, because where else can businesses go and not feel like they’re either baring their soul or they’re going to get, you know, called on the carpet by somebody else? And maybe they don’t want to tell their customers yet or their stakeholders or even their employees, yet, they just need to have some thinking time first. And chambers are a convenient space. From my experience, in my opinion, it’s such a needed one. And so look to the future, what are the big things happening in your community, that you can step up and say, yeah, come talk at our place, like literally, here’s the space, or here’s a, here’s a neutral facilitator, or here’s a neutral listening person like that is so needed in order to continue advancing the communities, especially from diversity, equity, access inclusion, you all have these big hard topics that are happening. chambers have a unique role. And I know you can do it even better than you’re doing it now.

Brandon Burton 37:23
Absolutely. I love that, that look of the future. So Julie, I want to do to give you an opportunity to share any contact information with chamber champions, anyone who might want to reach out and connect with you or find your book. What’s the best way for them to reach out and connect?

Connect with Julie Henry

Julie Henry 37:41
Yeah, my website is JulieCHenry.com They can get on there shoot me an email. My email is also Julie@JulieCHenry.com It’s not all that creative, maybe. Yeah, you know, they can get my book anywhere their favorite local bookstore can order it if they don’t already have it. Or an Amazon has been in some airport bookstores with their you know, traveling again, and having some fun that might see it there as well. I’m on Instagram and LinkedIn both that Julie C Henry, and I would just love to you know, hear about what you’re doing and hear your plans for the future. Because it’s all exciting to me.

Brandon Burton 38:17
I love it. And we’ll get your contact information in our show notes for this episode as well. But I will say as you mentioned, finding the book in some airports and things like that it so it’s a leadership book, but it doesn’t feel like a leadership book, you know, says you read it the stories that you’re reading, they’re they’re real stories, they’re real parallels to life. And and that’s what I love about these analogies that I talked about at the beginning is the more familiar you are with them. You don’t need an in depth explanation to understand that an ostrich ostrich sticks its head in the sand to understand that metaphor, right? So the more familiar you are with these stories and the examples that Julie shares in this book, I think the better the leader you will be and being able to make those parallels in your life. So thank you, Julie. It’s been great having you on chamber chat podcast today that you provided a lot of value for the listeners and I hope everyone picks up your book and, and learns more about being a great leader from these laws of nature. Thank you.

Julie Henry 39:21
Thank you. It’s an honor to be on. And I hope everybody takes five minutes and goes outside today and asks a new question that you’ve never asked about nature and how that can help you be a better leader.

Brandon Burton 39:31
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Community Building with Karen Riordan

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Below is an auto-generated transcription of my conversation with Karen Riordan. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Introduction

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

And now your host she believes imagination brings the future into the present, he’s my dad, Brandon Burton.

Hello, Chamber Champions. Welcome to Chamber Chat Podcast. I’m your host Brandon Burton, and it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Kris Johnson, President and CEO of the Association of Washington Business in Washington State to learn how Holman Brothers has provided value for him. 

Kris Johnson  0:48  

Well, Doug and Bill at the Holman Brothers have been a key ally in growth for my professional career working at three different chambers, a local chamber, a regional chamber, now a statewide chamber. And they’ve been the ideal solution, whether it’s a comprehensive training program, whether it’s working on individual sales growth, quarterly check-ins with the team, the ability to grow members has meaning more assets for the organization, more assets means we can do more things to serve our members. They’ve really been the perfect solution for us, a trusted resource partner and a growth partner for us all along the way. So hats off to Doug and Bill for their great success. They’ll be a great partner for you as they are for us.

Brandon Burton  1:29  

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Guest Introduction

Our guest for this episode is Karen Riordan. Karen serves as the President and CEO of the Myrtle Beach Area Chamber in South Carolina, where she spends her time working with the business community and driving tourism. Karen brings 30 plus years of marketing and business management experience working as CEO for the greater Williamsburg chamber and Tourism Alliance, as well as at top marketing firms in Washington, DC and Boston. Over the course of her career, Karen has led marketing programs for leading brands and tourism including visit Williamsburg, the hub the Bahamas, Ministry of Tourism, Royal Caribbean International Amtrak Choice Hotels, international and Celebrity Cruises. Karen graduated from Boston College with a BA in speech communications and English. She was recognized in March 2021 is the first female president and CEO of the chamber at the city of Myrtle Beach’s celebration of Women’s History Month. In 2018, she was named chamber Executive of the Year by the Virginia association of Chamber of Commerce executives. She is the 2013 recipient of the American advertising Federation Silver Medal Award for service to the community and a 2012 honoree of the Washington Business Journal’s women who mean business when not working on branding Karen’s passions include traveling animal welfare, walking the beach, and all things made of chocolate. I think we could be best friends. No. I’m glad to have you with me today. Karen here on chamber tap podcast. I’d love for you to say hello to all the chamber champions and you hear something interesting?

Karen Riordan 3:18
Yeah. Hello to everyone and chamber world Chamber Champions. As you just heard, I do have a few core passions. I need to do all that walking on the beach to break even with all the chocolate that I eat. So that that other obsession right now and I feel like I absolutely have the dream job because it’s such a great honor to work in a tourism destination doing community work via the chamber. When I’ve had such a personal passion for travel my whole life. Ever since I was a little kid I’ve always wanted to see the country and see the world and I’ve been very fortunate to take my grandmother’s sage advice when I was young and tried to do that every chance I get so to again get to do this for a living his dream. So I feel very very fortunate to be able to promote beautiful Myrtle Beach South Carolina and get paid to do that.

Brandon Burton 4:16
That’s right it it is beautiful. I love Myrtle Beach. It’s an awesome place. Share with us a little bit about the Myrtle Beach chamber and its size, the staff budget kind of scope of work just to set the table for our discussion. Yeah, so

About the Myrtle Beach Area Chamber

Karen Riordan 4:30
the reason we have area in our name is Myrtle Beach area is that we are considered a Regional Chamber we actually have a pretty large trading area all the way from the northern part of our state that need is just a setting there underneath the North Carolina border up in Little River all the way down to beautiful Pawleys Island and then the entire west of the waterway as we like to call it which is Conway into Loris and Aner which encompasses Our entire county or county, so it’s a large trading area, we have about 2300 businesses, the 78% of the businesses that are part of our chamber are small business with 50 or less employees. So people think of Myrtle Beach and they think of tourism and they think of big companies. And yes, we do have some of those big companies as our members. But they said most of them are small. And a lot of them really are mom and pop. We have a lot of independent companies. Here in Myrtle Beach, it’s kind of part of our DNA. To serve those 2300 members, we’ve got 39 full time employees. And then we have five part time employees that work in our visitor centers. So we have a visitor center out at our airport, we have another visitor center located at our chamber. And then we have a mobile Visitor Center, which is a really awesome van that travels around the whole trading area, especially during event season popping in and giving away great Myrtle Beach swag to tourists and residents alike. So it’s a, it’s again, it’s a big chamber, it is a hybrid, in that we are both at Chamber of Commerce, and we’re also the Convention and Visitor’s Bureau. So with that we have a huge responsibility to spend the public money that we do receive from our state and our county and our city’s well to you know, bring folks here to come and visit. So our total budget is about $65 million this year. So we do have a large budget to work with, which is a blessing.

Brandon Burton 6:34
Yeah, that is uh, I had no idea your chamber was so large 35 full time or 39 full time employees in the five part time in the the mobile visitor center. That is that’s creative. That’s something I haven’t seen before. Very productive, I’m sure to getting out to these different events currently. So we’ll be focusing our our topic for discussion today around one of those topics that really is core, I believe, for chambers of commerce, which is around community building. And that’s really how chambers got their start and kind of the reason why chambers exists throughout the country and really throughout the world. But I’m excited to get in this discussion with you as soon as I get back from this quick break.

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All right, Karen, we are back. So as far as community building is concerned, how is the Myrtle Beach area Chamber approaching the task of community building?

Topic-Community Building

Karen Riordan 10:13
Great question. We’ve done a couple of different things in the last few years that actually began during the pandemic, or a little bit before. And even though it was more challenging to do community building, when we were quarantining, I really think that it makes a lot of sense that we continue to be as engaged as we possibly can with all of our stakeholders. So we actually have an official committee of our chamber, that’s called community engagement. And we have a several board members, that chair and vice chair that committee, and then we have lots of volunteers. So in addition to sort of a classic role as an ambassador that many chambers have, we have these additional volunteers that do have name tags that identify them as community engagement Council folks, and we go to neighborhood meetings. So we go to Hoa meetings, we go to city meetings and county meetings and civic meetings, and are constantly trying to engage with the business community, but also the residents. And that’s really, really important in our minds, because we do have a number of people now that have moved to Myrtle Beach in the last 10 years or so, that are retirees. Many of them are great captains of industry that have a lot to offer through programs like score and mentorship. But they’re not actively working in the business community anymore. So many of them are not Chamber members anymore. And we feel it’s really important to stay connected to them and have them be really educated and informed about what we’re doing at the chamber. And just things that are happening because Myrtle Beach is changing rapidly. And it’s hard to keep up with it if you don’t, you know, have sort of some constant communication. So the community engagement Council has been really important for us, as have our strategic efforts in diversity, equity inclusion, so we’re really looking to be able to reach out to more members of our community to make sure that our chamber board or chamber staff, our chamber membership really reflects the diversity that is here in the Myrtle Beach area. So those are those are two sort of things that I think most chambers would agree are important, and that they’re working on. Where we really kind of taken it beyond though, is to launch a new Chamber of Commerce Foundation. And we are calling that foundation partnership Grand Strand. One of the reasons we chose partnership, no surprise is because when we started doing feasibility interviews and community needs assessment interviews, the number one word that kept coming up in our interviews was, you know, we need to be better partners, we need to collaborate more, we need to make sure that, again, our governmental entities, like our city council’s and our County Council’s, even our state delegation, is really connected to the private sector and what the business community is thinking and feeling, as well as the resident community. So this has been a year and a half in the making. Or as they said, we started with a lot of research in serving and interviewing and focus groups, then we decided that we needed to do a feasibility study to see, you know, is this really something that the Chamber of Commerce should take on? Or is this better done, and led, say, for instance, by our economic development corporation here in the county, and overwhelmingly, we saw last fall when the results came in that people trusted the Chamber of Commerce. They believe that we had the right group of individuals here on our board in our membership to really make a go of it. So our board of directors voted in the fall of 2021, to proceed. And then we immediately started working on marketing materials and prospect lists and all those kinds of things and embarked on a quiet phase of a capital campaign to fund that foundation. We’ve just come out of the quiet phase and on a big public kickoff, with our goal of raising $3 million to fund five years worth of activity in the foundation. So very, very exciting. This is new territory for our chamber, we really leaned into what other chambers across the country have been doing in this area, and really did see that some of the most cutting edge and progressive chambers in our country, we’re really starting to move in this direction, to raise funds to do some of those projects that don’t ever seem to quite get done on our chamber repertoire because we’re so busy doing educational seminars and networking and legislative advocacy. And so we’re super super excited about this new chapter of community building.

Brandon Burton 15:04
Yeah. So I love I’m gonna take a step back just a little bit there. I love how you talked about involving the retirees in your community, a lot of people moving to Myrtle Beach as they retire. And for anyone who’s read on if you’ve read the book 13 ways to kill your community. And it was popular among chamber professionals. But one of those ways that communities and killed themselves is they ignore their seniors. And in the book, it talks about, you know, these seniors, they often have the time to volunteer, they they have an interest in the community they have experienced, they often will have money that they can help contribute to some of the causes and things you have going on. So I’d love to hear that. I mean, a lot of chambers are doing the D and I work, but to have that focus on the the retiree segment of the population, I think is huge. So I didn’t want to didn’t want to brush that over.

Karen Riordan 15:58
Yeah, no, I think that’s a great point. And the last thing I would add to that is that they both are very committed to the political process, and they do vote. And so they really do have the power to start to shape who are elected leaders are at the city level, the county level and the statewide level, which is really important. We want to make sure that folks that are you know, voting for different candidates, that those candidates are business friendly, that they are pro business, they, again, growth is a big issue in our area, just like it is in so many parts of our country, or a county has been named the second fastest growing county in the US. So with that growth comes a lot of opportunities, but also a lot of challenges. And so we do need to be all looking at ways to work together to make sure that the growth we have is manageable, and that our infrastructure can keep up with the growth that we’re experiencing right now. So yes, we absolutely ignore seniors at our peril, because they can also be such a force multiplier here. As you said, our local SCORE chapter, helping entrepreneurs start new businesses, you know, their whole mission is to recruit retirees that have run their own businesses, and teach that next generation of entrepreneurs, how to write a business plan, how to you know, how to set up how to get incorporated, how to hire folks. So I think we need to lean into the expertise that is in that community,

Brandon Burton 17:33
for sure. So I also wanted to touch on when you were talking about the foundation, and coming up with the name, partnership Grand Strand, you had done these surveys and got feedback and everything. And I can tell you have a marketing background because you use the language right that they were using in the surveys to help them resonate. So as you roll out the foundation, partnership, Grand Strand, you’re using their language, so resonates with them. And I think that’s a good lesson for chambers, you know, whatever programs or initiatives you’re trying to roll out, get feedback from people and use their language, when you go about launching it, whether it’s officially part of the name or just part of the material marketing.

Karen Riordan 18:14
You’re absolutely right, because that’s a way for them to to understand that they’ve been listened to that we’ve heard them. And that we also agree in this particular case, that partnership is a critical component. We, our community in years past has been accused of not being unified in sometimes not being able to progress the way we want to because, you know, one city squabbling with, you know, with a neighboring city, and we really are 14 communities along the coast. Many people who’ve never been here are shocked that we actually have 60 miles of coastline. And again, those 14 communities, which means I have 14 mayors to get to know and 14 city councils to attend and so forth, in addition to a county council, so it is a lot of work. But putting the time into building those relationships and understanding where they’re coming from and what they’re looking to do, and then trying to convene. I’m just a huge believer that a critical role in Chamber Leadership is to be a convener, to be able to bring different people together who may not agree on much, but try to find common ground on something. Sometimes we start with just the love of the beach, right? We all live here at the beach, we love the beach. We may disagree on taxes, or we may agree, disagree on this bill or this program, but we can start there with our love for the beach, and then try to move on and find some more common ground.

Brandon Burton 19:37
You’re making the other 90% of the country that doesn’t live at the beach, very jealous, right.

Karen Riordan 19:45
It is a perfect place to live and work.

Brandon Burton 19:48
So the thought that came to me is we focus our discussion on community building. You know, you could argue we’re much more of a global community now the internet is kind of taken down A lot of those barriers that we had and communities of the past, we’re not divided so much, you know, by geography or anything like that. So why is it important for a chamber of commerce still to focus on building strong communities?

Karen Riordan 20:16
Again, I think it’s just so critical, I happen to also believe that, you know, all politics is local. And again, we can’t really be getting the kinds of things done in Washington, DC, or at our state houses, if we’re not first and foremost, paying attention to what the folks on the ground in our local communities care about. And so it’s just again, building from the inside out, I have that same philosophy when it comes to enacting any kind of program, I want to do it first, internally, like Dee and I, I want to make sure that our staff is all bought in that we’re all rowing in the rowboat in the same direction. And then of course, have our board of directors be aligned, and then it just makes the job so much easier to go out into the local community. And again, find those points where people are in agreement and work, you know, from that position of strength, instead of, I believe, too often people are focusing on what sets us apart, or what makes us different, or what we don’t agree on. And that’s a very, very short conversation. And, you know, once those happen, it’s very hard to move forward and get any progress. So I just think, again, doing that work, it’s not maybe glamorous, but it is really, really important to also be be in touch with the community. So part of my style here as CEO, is to walk the halls a lot in the building, but also be walking in the community. Today, we did an Artwalk. And we were downtown, seeing all the murals and the public art that’s out there. And talking about that, and using that for additional social media content that we’ll share out with the local community. So if the residents don’t know about a great new mural, they just went up on Ninth Ave. And, you know, part of our job is to make them aware of it and hopefully activate that and have them come down and check it out. So I just again, think working from the inside out, creating that alignment. Getting people on the same page is a big part of what chambers at their best are trying to do.

Brandon Burton 22:24
Absolutely. So I know you guys have a focus as you do your community building efforts and work. Take us through what those those four pillars are of your your area of work.

Karen Riordan 22:37
Yeah, well, not surprising. In the end, this won’t be unique. I’m sure there’s many communities and many chambers that are grappling with some of these, what gets unique is sort of the secret sauce of the the nuance of the community. But I mean, the first thing that we really saw here in our destination is that we have too many of our eggs in our tourism basket. And I can I can say that also running the DMO. And no, that may sound crazy for people to hear us say that. But right now we have 74% of our economy is somewhat tied to the tourism and hospitality industry. And we saw with a pandemic and also with Hurricane Florence, which we experienced in 2018. That we’re putting our economy at tremendous risk, having so many eggs in that tourism basket. And so we really believe that a first pillar in this community building effort is to use the strength of a chamber our chamber, to go out and try to help diversify the economy, we have target sectors that we want to go after. And we’re going to be talking to those micro businesses, we are not doing the economic development work that our authority does. That group is really going and you know, talking to site selectors and investors and bringing people into the Myrtle Beach area. Those tend to be you know, bigger projects that could bring in 200 or 300 jobs at a time, what we’re really talking about is going to talk to those amazing entrepreneurs maybe that are working out of their home right now. Because they can, they can do that remote work. But they aspire to be the next Google and they’ve got a business plan to do that. And they may only have two employees now. But in a year, they want to have five employees and five years from now they want to be 100 person, you know, technology company or whatever the the industry may be. So part of our job will be to really focus on working with those companies understanding what’s holding them back. Do they need better ordinances in town so that, you know business licenses are more affordable, or do they need resources to find space for their business to grow? Is it talent that is holding them back because they can’t find the right people for critical positions they need. So that’s the first pillar, of course, to diversify the economy I just mentioned we need talent. The whole A World Needs talent. Right now we’ve all talked about and read about, you know, not just the great resignation. But for us in our economy, too. We’re also seeing the great retirement, we’re seeing 55 year olds that, you know, bully for them have done amazing things in their, their career, and they’re ready to retire now, and they have the financial wherewithal to do that. And they decide to retire here in the Myrtle Beach area. Could we again, convince them to come and be a mentor to other entrepreneurs who want to start a business? Could we have the mentor talent that wants to move from middle management into senior management. So we’re going to get really, really creative on talent, working with the K through 12 system, but also our educational institutions, to grow the talent we need, but also, if necessary, recruit the talent outside of South Carolina to come here to the coast. So we can’t really accomplish everything that we want to do with our economy, if we don’t have those critical, you know, pipelines established in terms of talent, so, so that that’s another really, really big pillar for us.

Brandon Burton 26:09
Absolutely. And I know that’s a focus for a lot of chambers is growing and recruiting talent to their area. But I like the approach you again, tying in the seniors, the retirees, I’m thinking of a young entrepreneur in your area, how lucky are they to be able to have so many options for mentors in your community, and to be able to market that and show these people were successful, great careers, they’ve got their full of knowledge they can share with you. So I mean, for our whole discussion to focus on retirees, but there’s

Karen Riordan 26:46
a lot of it again, it’s using the assets we have, we do have a great four year institution here. You know, again, graduating wonderful people, but like so many other communities, we have brain drain, a lot of those folks think, well, I’ve got to go work in Atlanta, I’ve got to go work in Charlotte, I’ve got to go work in, you know, bright lights big city. And, you know, part of our job is to convince them that we do have great opportunities here for them to either work in an existing business and grow their career or start a business. And part of that too, and especially attracting that 20 Something group is we have to give them a great place to live if the quality of life is not here. If our downtown is not vibrant. If we don’t have new fun clubs and bars and restaurants and things for them to do, they are going to pass us by and choose, you know, other communities that they think are more vibrant. So we’ve been in a situation where we’ve really built to the west and to the north, in terms of entertainment complexes, sports complexes, things to do, and they’ve been really thriving for the last 10 years. But unfortunately, we’ve done that at the expense of our core downtown. And so it really has suffered from benign neglect, where so many businesses left that area and went to some of these other you know, quote unquote, cooler places in the Myrtle Beach area, like the market common or some of our other sectors. And so we really do need to work very hard to bring that downtown back, it is our front porch to the world. We do welcome close to 20 million visitors a year and they come downtown Myrtle Beach, they walk the boardwalk and we want to have the right assortment of shops and businesses and restaurants and retail there. So we are very fortunate that our city has just entered into a public private partnership with an entity that is called the Myrtle Beach downtown Alliance. And so the downtown Alliance, his job really is to completely revitalize downtown if that means new landscaping and lighting and, of course, economic development, attracting new investment there. So the Chamber’s job really is to get out of the way and not duplicate efforts there. But really once again, amplify and support what the downtown alliance is doing. A good example is last week, we had a new business that came decided to locate downtown. They have their corporate headquarters in Charleston, South Carolina, we’re all excited to welcome them here. And we did a joint grand opening and ribbon cutting and mixer with the downtown Alliance and the Chamber of Commerce and we had over 100 people come see this space, you know, meet the partners of the new firm. And not only were we showcasing that firm and welcoming them to the community, but we’re also showcasing downtown and sending a message through our media outlets that downtown is coming back and look at look at this wave of this is you know the fifth new company that’s that’s come in since the end of last year. So it’s it’s creating some momentum and that’s again where The chamber’s knowledge of the community, our relationships with the businesses already in downtown. And our marketing ability allows us to tell some of those stories and really help the downtown, hopefully go further faster. With this redevelopment, we’re hoping it’s going to be really, really quite robust in the next three to five years.

Brandon Burton 30:21
Yeah. That sounds great. Is there anything that we’re missing as far as community building wise that that you want to make sure you share?

Karen Riordan 30:32
Well, yeah, the last pillar that’s connected to these three is infrastructure. So I’ll just talk about that briefly. You know, we can’t attract great people to come to our community, we can’t diversify the economy. And we can’t create a great place to live unless we have the right infrastructure. And specifically, we need transportation infrastructure, we need to be advocating for the roads that we have to be repaired to be widened to be improved. We are advocating for new interstate, that would come from the beach and go all the way up to the North Carolina border. And then on Interstate 7374, actually goes through six states, all the way to the Canada Border. So that’s a big, big project we’re working on. But again, we’ve got to have the roads, the bridges, the walkability and bikeability, that makes a good place a great place. And so that’s the last pillar of community building that we’re working on.

Brandon Burton 31:27
Yeah. And I think the way it is, is that road comes from North Carolina down into the South Carolina beaches right now, right off the off, it doesn’t go out and comes in, right.

Karen Riordan 31:40
From Rockingham, but it’s a critical highway, because we don’t have it now. And with evacuation, should we get another bad storm on the Carolina coast, which, unfortunately, is one downside of living in the Carolinas. You know, on any given day in July, we could have literally hundreds of 1000s of people that we need to evacuate both residents as well as visitors. And so having something like that to speed up the evacuation route would be much needed and appreciated.

Brandon Burton 32:12
Yeah, I was I was out there and South Carolina for Hurricane Floyd in, I guess it was 1989. And that’s a real thing need to be able to get out of town in a hurry. So

Karen Riordan 32:25
clearly, when a governor makes that, that announcement and says you’ve got you know, 48 hours to evacuate, you really need to do it. And the last thing people want to do is sit in a traffic jam for six hours. Especially with the price of gas right now. Right? You know, it’s just the whole thing is a little scary. And so we as a chamber are always advocating for people to leave the coast and get to safety, stay with friends and family and so forth inland. So that’s another important reason that we get the transportation infrastructure that we need.

Brandon Burton 32:56
Yeah, for sure. Well, what would be maybe one tip or action item that you could share with Chamber Champions listening that they could do to help take their chamber up to the next level?

Action Item/Tip for Chamber Champions

Karen Riordan 33:07
You know that that’s a great question, I would continue to say connect with the wider community. I know, we’ve touched on this already. And it does seem like an emerging theme, do not ignore your residents, particularly your seniors, but also your youth. Go out of your way to talk to people that are not members of your chamber right now. When I came into the chamber world, the best piece of advice I got from my mentor was that every business that you meet is a potential chamber member. So even if they’re not members today, if you treat them with kindness, and you show concern and interest in their business, chances are very good that as they get to know your chamber, and all the great things you’re doing for the community, they will want to be a part of that. So it’s like, you know, never met a stranger. It’s like, well, I’ve never met a non member right, at some point. Hopefully, they will, you know, they will join us. But that just being in the community like that hearing their issues is totally invaluable. If we understand what they need, what they’re looking for, we can be a better chamber. So I’m just very big on that and think that it can be hard to do because we’re all in our lane and our heads are down and we’re looking at the 50 things we’ve got to get done this week. And of course, we have to take care of our member investors. You know, they pay our dues, they pay our bills, but it is it’s kind of refreshing to lift your head up and and get to know some people that are not yet members and hear what their concerns are and also what their ideas are. They could have an amazing idea that we want to adopt. We just haven’t listened. So I think that’s really important right now.

Brandon Burton 34:52
Yeah, great tip. So I’d like asking everyone I have on the show as we look to the future of chambers of commerce how to use See the future of chambers and their purpose going forward?

Future of Chambers

Karen Riordan 35:02
You know, I think the chambers are more important than they’ve ever been. In my entire business life, I’ve always belonged to a chamber. But I have to say that particularly in the last two years, going through what we’ve all gone through with, with the pandemic, I believe our team, and I’ve heard this from so many other chambers here in South Carolina, we are more mission driven than ever before. Because when the business community is hurting, and they’re looking for information, and they’re concerned about whether their business is going to be viable, and all of these things really did happen in all of our communities, and 20 and 2021, you have a renewed sense of purpose to help because you realize, oh, my gosh, they’re turning to you at the chamber. And they do expect that if you don’t have the answer, you’re going to go call your congressman and get the answer or your get, you know, you’re going to find out about that bill, are you going to find out about why their PPP loan, you know, didn’t go through, and you know, and talk to folks in the banking community, whatever it may be, I mean, our phones rang off the hook during 2020 and 2021, with people saying Help, my business needs help. And I think as a result of that, we just feel such a strong sense of what we do matters, it really matters, it really helps a lot of businesses. And when we help a business community, we are lifting the tide for the entire community. So I think the future for chambers is very, very bright, as long as we stay very mission driven, and very focused and never forget, again, the businesses that we’re here to serve. So I feel very optimistic about that. Right.

Brandon Burton 36:42
I appreciate that, that response and that perspective, for sure. I wanted to give you an opportunity to share any contact information. So if there’s listeners out there who’d like to reach out and connect and learn more about your efforts of community building and things you’ve shared with us today, what would be the best way for him to reach out and connect with

Connect with Karen Riordan

Karen Riordan 37:02
You can reach out to me at Karen.Riordan@VisitMyrtleBeach.com. And that’s my my email address. You can also check out our chamber website, MyrtleBeachAreaChamber.com. But I always welcome talking to other colleagues and hearing their stories. And if I can offer a bit of advice or fill in more detail as to what we’re doing in community building. I’m happy to do that.

Brandon Burton 37:36
Awesome. I appreciate that. I’ll get your contact information in our show notes for this episode, which will be found at chamberchatpodcast.com/episode171. But Karen, I appreciate you being with us today and sharing your examples and and perspective as to how you guys are going about community building and, and especially in those important segments that you touched on as well. So I think it provided a lot of value for our listeners. Thank you.

Karen Riordan 38:03
Thank you. Thanks for the opportunity. I appreciate it.

Brandon Burton 38:07
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