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Category: Economic Development

Orlando Economic Partnership-2023 Chamber of the Year Finalist with Tim Giuliani

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Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to Chamber Chat Podcast. I’m your hosts Brandon Burton. And it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community. You’re joining us for a special episode as part of our 2023 ACCE Chamber the Year Finalist Series.

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Brandon Burton 1:44
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Our guest for this episode is Tim Giuliani. Tim is advancing the pace of change and altering the perceptions of a place best known for tourism by reconceptualizing. The Orlando region’s economic future as the President and CEO of the Orlando Economic Partnership, Tim is leading the multi year pursuit to create a new model for economic and community development that changes the status quo and establishes a new path forward towards broad based prosperity for all. Before joining the partnership, Tim was the president and CEO at the Greater Raleigh Chamber of Commerce. He also led the Gainesville Area Chamber of Commerce and Council for Economic outreach. He lives in Orlando with his wife and three children. It Tim, we’re excited to have you with us today on chamber tap podcast. First of all, congratulations to you and your team for being selected as chamber the year finalist. I’d love to give you an opportunity to say hello to all the Chamber Champions and share something interesting about yourself so we can all get to know you a little better.

Tim Giuliani 3:06
Sure, appreciate you having me on. Certainly appreciate the recognition from ACCE for our organization. And as far as something interesting to start with, I guess, in the ways we use our free time, if you want to call it that. I coach a softball team, a travel softball team made up of 11 11 year old girls, and that’s a nice fun activity and development activity I get to do, you know, a few times a week.

Brandon Burton 3:43
Yeah, so any free time you might have had is the slug dried up with that. I know how those travel teams go. Yeah, it can be all inclusive, for sure. Yeah,

Tim Giuliani 3:51
these girls are serious. And I think I learned a lot growing up about leadership through baseball. And I think it’s a wonderful way to learn a lot about drive and determination and consistency. coachability teamwork, all of the things that are required in the workplace are things that you can learn on the softball field.

Brandon Burton 4:10
Yeah, absolutely. I love that. Well, why don’t you tell us a little bit more about the Orlando economic partnership just to give us a maybe a better idea of the type of chamber you are the size staff Scope of Work budget, that sort of thing to kind of set the stage for our discussion today.

Tim Giuliani 4:27
Yeah, our organization is only about seven years old. It was the result of a merger between the EDC of Metro Orlando and the Central Florida partnership which included the Orlando Chamber of Commerce. So we’re, we’re essentially a consolidated if you will, you know, economic development and Regional Chamber. We were given kind of white canvas as to what sort of chambers need to be doing in the 21st century without so much attachment to the to the legacy ways of do Doing business. And so we’re loving million dollar organization, we have a staff of about 45. And we’re just, you know, all focused on advancing broad based prosperity in Central Florida.

Brandon Burton 5:14
I love it. I love the name to Orlando economic partnership. So it’s not just focused on economic development, but it’s really is the partnership with the businesses. And in general, AMC can adopt set convener ability of chambers of commerce by encapsulating

Tim Giuliani 5:28
focuses on it focuses on that we don’t offer a lot of things that I’ve done earlier in my career as it relates to networking, or, or marketing and advertising. It’s much more, you know, a smaller group of companies that are interested in making change and improving the economy here. And they choose to do that by partnering with us.

Brandon Burton 5:50
Right? That’s great. So the way that we like to structure these chamber the year interviews is, I’d like to have you tell us what the two programs are that you guys submitted on your chamber, that your application just at a high level, and then we’ll circle back and dive into each of them in much more detail.

Tim Giuliani 6:10
Here, the first project is that we created the first of its kind, regional, digital twin. And so you have several 100 square miles of Central Florida. And when we host companies, or market executives or executives from, you know, corporate that’s looking at expansion, or asset allocation within central Florida, we’re able, instead of having to worry about driving them around all of Central Florida, you know, from the Space Coast, to UCF, to the airport, to our summer to conduct our cluster, etc. You know, we’re able to immerse them in a in a digital twin of our entire region. And then we overlay, like 80 data sources on top of that. So almost any question that anyone has, can be answered in a very engaging way with a digital twin that was largely made in Orlando. So it is an authentic representation of our tech community, which something that we have in spades. However, that’s not part of the brand that people know Orlando for, in most cases. So it allows us to put that technology forward, and then use it in very practical ways.

Brandon Burton 7:23
So yeah, I want to learn a lot more about that. I’ve got a lot of questions for you on it. But what’s the other program you guys submitted on your application?

Tim Giuliani 7:31
Yeah, the other program is part of part of an ongoing 10 year effort to build a semiconductor cluster here in Central Florida. There’s only about 17 states that really have semiconductor activity. You know, now, it’s a lot more popular than it was six, seven years ago, when we were in the throes of moving the ball forward. But in this in this last year, we were successful at attracting a $50 million federal grant that’s locally matched. So it’s a total of $75 million investment in all things to build that industry cluster here. So it’s a big shot in the arm a big step forward. And so we focused on the benefits and the work that we put into attracting and winning that federal grant out of there was like 570 Something applications nationwide, we won the only award in Florida. So that’s pretty remarkable. That speaks

Brandon Burton 8:34
volumes for sure. So I’m excited to dive into both of these programs in much more detail right after this quick break.

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Donna Novitsky 11:01
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Gina Rozier 11:19
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Donna Novitsky 11:48
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Brandon Burton 12:00
All right, Tim, we’re back. So let’s let’s circle back and tell us more about this digital twin, I want to figure out how you guys did this. What sort of platform are you using? Is this? You know, to use it on your phone? Do you need a headset? Like how does this work?

Tim Giuliani 12:17
Yeah, it’s pretty amazing, it’d be easier if you were an older listeners, we’re just kind of sitting in the same room in front of our display. But essentially, what we’ve created is a digital reconstruction of the region. And so you’ve, you’ve seen something similar on Google Maps to give you a frame of reference, okay. However, the magic is really, in bringing that to life in more three dimensional ways. And also overlaying all of the data. On top of sort of that that terrain or that map, we partnered with Unity Technologies and unity. You know, if there’s any 10 to 13 year olds listening, they’ve just got excited because they know unity, because they play their games all the time. And unity is a gaming platform. So essentially, we created a video game of Orlando. And it allows, you know, the use of a tablet, and standing in front of a full 180 degree LED wall, LEDs coming out of the floor into translucent panels. So you get a three dimensional perspective, you’re able to tour the entire region, dive into it, go down to more street level, and then see all the data on top of it. Whether you’re wondering about home prices, you’re wondering about income, educational attainment levels, prices and availability of commercial real estate buildings, classes of commercial real estate buildings, almost anything that you can look up in an Excel spreadsheet we have for our audiences live. And so currently, we’re we’ve executed phase one, which means it’s available in our office in our Marketing Center. It’s also available on a headset. So you put on an Oculus, and you get to enter the digital twin. It’s made on a platform that’s viewable almost anywhere. So tablet computer, Oculus, the Apple vision pro unities development, you know is the platform you can develop for that new product. So as essentially, as we get into phase two, and it comes off essentially our servers and goes into the cloud, it’ll then be accessible from anywhere.

Brandon Burton 14:35
Wow. That’s a that answers my next question. I was gonna ask if there’s a link that we can share in this episode where people can check it out and see what it looks like. That sounds like that’s part of Phase Two as I think

Tim Giuliani 14:48
but we put together a site orlando.org/digitaltwin, where you can really understand the capabilities and what it looks like and how we use it. You So there’s, it’s surprisingly, I mean, it’s got a lot of press, it’s very leading edge, we partnered with unity. Obviously, this is very applicable across the country across the world as cities, think about, you know, all the sensors that are out there all the data that’s out there. How do you visualize that and use that in in ways that help your current business and this for us really check that box.

Brandon Burton 15:27
So you had mentioned, basically anything you can find on the spreadsheet you can find on this digital twin as you kind of explore and dive in a little deeper throughout the whole platform. I imagine a lot of that is plugins on the back end. So as data is inputted and it gets updated live within the platform, I would assume. What about other updates along the way, when there’s new businesses or new development? How does that get implemented into the platform?

Tim Giuliani 15:56
Yeah, so the interesting thing about this project was it, you know, as we talked about it, as we were seeking to enable, you know, over the last six years, we built up reserves, and we ran, sort of net positive on our revenue. And so we had to make an investment. And we had to convince our, our board our finance committee, this was a smart investment for us to make. And so the challenge, though, was describing something that doesn’t exist, right. And so what we realized, you know, there’s gonna, there’s almost unlimited use cases for our members, community leaders to you to utilize this technology. But it was so hard for them to conceptualize without seeing it. So we move forward with phase one. And essentially, now you can see it, understand it, see its capabilities, understand how it can work for your business. And now we’re at a phase, where we’re talking to all sorts of partners, from transportation agencies, to utilities to developers, about taking this digital twin to the next level. So it’s really, you got to see it to really appreciate what it can do.

Brandon Burton 17:07
Yeah. Just my background has been in chamber publishing. So like, one of the things that we would do was maps, right for cities. So this kind of strikes a chord with me, because we would do digital versions of the maps. And there’s different plugins, like you’re saying, like, as it evolves, you can go to transportation kind of plugins, and you can see, you know, kind of live traffic updates and things like that, which is, it’s super intriguing to me. And I’m sure it’ll continue to evolve, too. But I can see this as a great tool as far as attracting, you know, economic development and showing available space and just that tour of the city. Do you? I don’t know exactly how to ask this question. I know some things you can definitely portray in that digital format. Some things you just have to be there. Right. So what percentage maybe do you think covers the check those boxes? As far as? Yeah, maybe you don’t need to be here in person or it gets a person so far, to where they say, yeah, now we need to plan a trip to come to Orlando and actually be there and see things in person? Or do they need to? I don’t know.

Tim Giuliani 18:18
Yeah, no, it’s changing, right. We landed a lot of projects during COVID, where they made like one quick visit. Yeah. So I think I think that’s changed a little bit. There’s two real answers I can give you. One is when we put it in the headset, and we’re in New York, and we’re talking to executives or site selection consultants, they could put on the headphones, the headset without ever visiting Orlando, and they could really get an immersive perspective on available sites and buildings, and their their relative connectedness to the rest of the community and what we have to offer so yeah, so that’s an example where someone doesn’t have to visit, they can get an initial look. And it’s much better than a brochure. Right, right. Second case is so pretend you’re visiting Orlando, and you’ve got, say, 24 to 36 hours here, which is typical. You know, we’re able to give them a great geographic orientation, because one thing I can assure you is that most people listening this podcast that don’t live in Florida, I really view it as a blob with Miami at the southern tip. And what we’re able to do is geographically orient people to the connectivity because, you know, Central Florida is really founded on its connectivity, not only from Disney’s perspective as sort of the crossroads of Florida, but over to the Space Coast, and our our particular longitude, latitude, and its ability to get to space. So we’ve benefited from that. So that continues to drive decisions and we want to show that connectivity which we can do, and then we can show them the have the sort of communities and areas which they’re considering. And then we get in the car and we can go to, you know, two or three places. So it just creates an opportunity to give someone a much better picture of Central Florida without putting them in the car and boring them with hours and hours of driving around to see things, we can just do that in our marketing center.

Brandon Burton 20:24
So when you say you get in the car in this virtual sense, what does that look like? I imagine you can just really shortcut a lot of the traffic and the distance and everything and say, Okay, now you go, here we head south. And here’s this place.

Tim Giuliani 20:37
Yeah, it’s just a flyover. And it’s really, you know, if we were standing in the studio, I’d be holding a tablet. And you’d be standing, you know, 1015 feet away from the monitors. And, and we would be pinching and zooming just like you do on your phone. Right? When you look at a map, and we’ll be showing you and, you know, taking you to UCF and showing you the second largest university in America, and then sort of driving along i Four into downtown Orlando and giving you that perspective. So then when we get out in the car, you know, we can only maybe we visit two or three sites, as opposed to having to make 10 or 11 visits around the region. So it just narrowed down. Yeah, I think when companies are looking at cities, they’re not just looking at one, they’re looking at multiple and so you’re trying to create a competitive advantage and a better experience. And we think this creates a better experience when someone’s considering an investment here in Orlando.

Brandon Burton 21:34
Right? Yeah. And I can see, as you, you know, do a presentation like this, obviously, you want to show the highlights, right, those things that are going to attract the business. And I know Orlando has no downsides to it, right. But I mean, some cities out there, they might have some spots that they might want to cover up and not show. So just to be able to kind of narrow things down and say, here’s the highlights and pique the interest of bring a visit, I think is a huge key in the selling factor.

Tim Giuliani 21:59
Yeah, and actually, for some of the areas, you know, that you kind of casually mentioned, that haven’t gotten a lot of investment over time, we’re actually partnering with some of them as well, so that they have the ability to make the same type of presentation to investors. Because some of those areas are very well connected to the the infrastructure of Central Florida, they’re very close to higher education institutions. And so they’re, you know, overlaid with opportunity zones and other special tax districts and that provide benefits to companies. So it actually not only enables us to show the highlights of Central Florida, but it allows us to showcase the opportunities that may have been overlooked, because maybe they weren’t part of that brochure, or that website in the past. So you know, it’s still early, but it’s an interesting way to think about showcasing the entire community,

Brandon Burton 22:51
right. So we’ll get the link to the digital twin in our show notes for this episode for listeners that want to go and check it out and kind of play around and see what it looks like. I think that would be good to get some visuals on it. But let’s let’s shift gears over into the second program focused on the semiconductor industry and creating that cluster there. Before we got on the podcast and started recording, I’d actually kind of poked around your guys’s website, and I noticed you have a good number of staff that are dedicated to the semiconductor industry. So this is definitely something that’s an area of focus and of importance to you. But tell us more about that. And the focus you guys have with semiconductors.

Tim Giuliani 23:36
Yeah, actually, this, this win that we featured in our application allowed us to build a team focused on semiconductors, because I can assure you, I cannot go through the supply chain dynamics, the parts, the tools, it’s a very specific knowledge base of which you need to be able to communicate with these companies. Because what they do is so highly technical. And, you know, over the last 10 years, we’ve there’s this piece of property, it’s 500 acres, just south of Orlando, in Osceola County, and the EDC at the time, and the county decided to come together, they kind of had two options, they could invest in a new spring training site for Major League Baseball team. Or they could go a different direction and do something to try to diversify their economy in the technology space. And so that’s the path that they went down. And over time, you know, now if I drove you over to what’s called Neo city, you’ve got 500 acres that the county owns. There’s all the infrastructures laid roads, utilities, water, stormwater, etc. There’s a fab. So that $160 million facility that currently is leased by sky water technologies. They’re a semiconductor, global foundry that their US owned. So they have an important niche in this whole semiconductor conversation and DOD. Many people don’t know that Orlando is actually heavily invested in by Department of Defense. And we have a long history of military instalments and investment. In fact, they’re all the branches of the government have offices here, some rather large, all around the areas of modeling and simulation. And all of that uses technology nowadays. And so we have a big defense base here. So the semiconductor you kind of think space, you think defense, and now you begin to understand sort of a niche that’s available here in semiconductors. And over time, we’ve worked to build that cluster. And then we were awarded a $50 million grant, through the regional build back better challenge, there was over 500 applications, I think there was about 25 announced winners, we were one of those 25. And so that combined local match and federal dollars, it means a $75 million enhancement, to those cluster building activities here. So we’re really excited about the path we’re on to provide a niche to the semiconductor industry that’s looking to restore, particularly as it relates to space, and defense. And as it relates to if you want to get technical into advanced packaging, which is a an area of product that’s provided by that industry.

Brandon Burton 26:36
So I guess that leads into the question I was gonna ask as to why you got you guys wanted to get into the niche of semiconductors. And that makes sense that the space aspect with the Department of Defense and looking into the future, are there other opportunities, you are kind of targeting in the semiconductor spaces, in addition to what’s already there? Yeah, I

Tim Giuliani 27:00
think that, you know, those are some industry verticals that they’re interested in. But I think as it relates to the technology and the product offering, you know, I don’t see us landing the next $10 billion Intel plant. That’s not, I don’t think that’s in the cards for us. What I do think is in the cards is, you know, advanced packaging. So think about when you were younger, you took apart a radio, and you found a really solid green board with the chips and transistors and connections on it. Well, that hard piece is the packaging. And so now the advanced packaging is when you’re putting multiple chips together. And that board has now become bendable. So it’s they can go into a lot more devices and helmets and different different things. That even though, you know as we seek to onshore or restore more chip manufacturing, you know, China still has about a 98% market share of this advanced packaging process. So we think that this important niche, so you need specific tools that are multimillion dollar tools that are in our fab here. We think that this advanced packaging component of the supply chain is a niche that we could do well in here in Central Florida.

Brandon Burton 28:24
Yeah. Oh, yeah. China’s got 98% of the market, if you can get most of the market share in the in the States, then you’d be winning in our country, so that’s great. So these are two great programs, obviously making a big impact in driving Orlando forward and making an impact in the community, especially as a chamber the year finalists, I like asking this question as far as chambers that are out there looking to take their chamber up to the next level. What tips or, or advice or action items might you have for for someone trying to accomplish that goal?

Tim Giuliani 29:06
My suggestion, I think, coming up in the industry, and I’ve been in this line of work myself for about 18 years. What we’re taught is a lot of what’s called strategic planning. And I think that there, you know, that’s a part of the strategy, but to really get a forward looking strategy, I really believe you need to adopt a strategic foresight process. And the planning can certainly come later. But I think you’ve got to really understand from the outside in, you know what, what’s going on in the marketplace. The world is quickly changing, and what are those variety of trends that are out there, and then pare that down to a set of drivers of what’s really going to impact our work. In our region, and understanding what what’s driving change, and then be able to think about what what you do to achieve your goals in the face of that change. So I just think it’s a different perspective and mindset that strategic foresight brings that enables, you know, the idea of coming up with a digital twin came directly out of that process. And it’s, it’s really digitally transforming our work as we speak. And we’re only in phase one. I mean, there’s unlimited ability. Now, as it relates to you know, transportation is one of our big priorities as it is for a lot of chambers. And as it relates to making future investments, you know, we’re now able to put in to the digital twin scenarios of what a new train line would bring, and what that would do to traffic and how to communicate that to elected officials in the larger media and public. So I think it just, you know, it came out of that strategic foresight process of understanding what was coming online from a technology perspective, and then being able to see how that relates to us. And then we were able to build a plan off of that.

Brandon Burton 31:13
That’s awesome. Yeah, I’d love you know, hearing the the other uses for the digital twin to that’ll, that’ll help with advocacy and those things that are important in the region. So that in the terminology is Strategic Foresight process, is there a formal process that you go through that kind of a structure that you follow? I don’t know if you’re prepared to speak to that, but that it is very intriguing to me.

Tim Giuliani 31:38
Yes, absolutely. There’s, you know, if you if you’re interested, there’s some online courses, the Institute, the future has a great online course kind of Crash Course and understanding strategic foresight. You know, it’s, it’s also, you know, what futurists use. And I know, some people may have preconceived notions of what that might be, and how many eight balls that entails. Right. But I can assure you it’s a it’s a business process. A lot of leading companies are leveraging this technique or this mindset in their companies to really think of whether it’s consumer insights, strategic foresight, so there’s definitely a process. I went through a program at the University of Houston. So University of Houston, University of Hawaii are the two universities in the US that have for decades had programs focused on strategic foresight. So there’s, there’s obviously books, websites, courses, higher education, certifications, etc. To help anybody become more familiar with that process.

Brandon Burton 32:41
Yeah, that’s great. Great, I love it. So speaking of futurists, as we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

Tim Giuliani 32:53
Well, I’ve, I’ve always maybe had a slightly different take on things. And I really feel that the sort of things we’ve we did 15 years ago, and I did them too, you know, I’ve created directories I’ve edited. I’ve gotten the calls when we, you know, put the wrong phone number address, you know, I understand sort of those things that have been consistent in our industry. But I think, you know, over time, some of them have gotten commoditized and easily available online, through LinkedIn, through meetup through a variety of sources. And I think we’ve got to keep innovating in a way that’s just focused on impact, you know, what is going to drive the future of the region? What needs to be undertaken? You know, how do we set priorities for the community, that’s to the benefit of everybody. And I think we play an important role as chambers in setting those community priorities, by convening, and by, you know, kind of being the same center or the one that is able to be focused on progress and a longer time horizon than most elected officials have. And so I think we have that niche of we bring the community together, we help to set priorities or longer term, in our perspective, and then building programming and advocacy and work that’s tied to that mission, in my opinion, is a better and more sustainable technique than trying to be all things to all size companies and all parts of the community. I don’t I don’t think that’s actually attainable.

Brandon Burton 34:38
Yeah, I think you’re I think you’re right, figuring out what that impact is and setting those priorities, convening and be in the same center I think is spot on. Well, Tim, as we, before we let you go, I wanted to give you an opportunity to share any contact information for listeners who may want to reach out and connect and maybe learn more about the digital twin and Have you got that going or anything that we’ve talked about today? What would be the best way for them to reach out and connect?

Tim Giuliani 35:05
Yeah, absolutely. I think LinkedIn is really the best way. I’m happy to connect on LinkedIn or communicate, at least initially that way. But LinkedIn, I think the easiest way to get in touch with me

Brandon Burton 35:20
good deal, and I’ll have your, your profile linked on the well, so yeah, that’ll work.

Tim Giuliani 35:28
It’s not many of us. So under that name, so should be easy to find.

Brandon Burton 35:31
That’s right. Now well, we’ll get that in there. But I really appreciate you setting aside some time to spend with us today. You’re on Chamber Chat Podcasts and wish you and your team Best of luck is chamber the year and congratulations on the great impact you guys are making.

Tim Giuliani 35:46
Thank you really appreciate it.

Brandon Burton 35:48
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Bowling Green Area Chamber-2023 Chamber of the Year Finalist with Ron Bunch

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Below is an auto-generated transcription. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

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Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to Chamber Chat Podcast. I’m your hosts Brandon Burton. And it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community. You’re joining us for a special episode as part of our 2023 ACCE Chamber the Year Finalist Series.

Our title sponsor is Community Matters, Inc. With nearly 20 years in the chamber industry and over 100 media awards presented to their chamber partners, community matters provides the R&R that every chamber needs, revenue and recognition.

When it comes to publishing a Chamber Map directory or Community Guide, Community Matters has a trusted experience to help your chamber accomplish your goals. With different advertising sales models and publication styles, Community Matters will help you create a non-dues revenue machine!

Let’s hear from Becky Womble, President of the Bastrop Chamber to hear about her experience with Community Matters.

Becki Womble 1:03
I’ve been using Community Matters for probably six or seven years now. And in a previous life, I sold commercial printing so I can highly recommend Community Matters because it’s a complete turnkey job for any busy chamber exec and it’s a wonderful, beautiful printed product whenever you’re finished. And I just I’m very sold on Community Matters. And with a printing background I just big endorsement from me.

Brandon Burton 1:44
To learn how Community Matters can support your chamber with your next publication. Please visit communitymattersinc.com/podcast To request your free media kit and request a proposal to find out what kind of non-dues revenue you can generate.

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Our guest for this episode is Ron Bunch. Ron is the President and CEO of the Bowling Green Area Chamber of Commerce a five star accredited chamber, which has been invited to apply for Chamber of the Year by ACCE for nine of the last 10 years, making it to the finalist stage five of those years. You can see so or listen to some of Ron’s past appearances on chamber chat podcast and episodes 24 and 182. But since Ron has joined the Bowling Green Area Chamber of Commerce, their community has announced over six and a half billion dollars in capital investment and more than 12,050 new jobs. Bowling Green has been ranked in the top six nationally by site selection magazine for the top 10 metros for new new and expanding facilities for populations under 200,000 for 10 consecutive years, including number one overall in 2018 and win three consecutive Matt Conway awards from site selection magazine, which recognize the team as a top 20 economic development organization in the country for their performance in 2020, 2021 and 2022. In 2022, the community announced its second largest project in the history of Kentucky, a $2 billion in 2000 jobs.

Ron, I’m excited to have you back with us today on Chamber Phat podcast. And first of all, congratulations to you and your team has been selected as a Chamber the Year finalist again, I’d love for you to say hello to all the Chamber Champions who are listening and share something interesting about yourself so we can all get to know you a little better. Oh, great.

Ron Bunch 3:50
Thank you so much for allowing me to be on here. And I really do appreciate this opportunity. We’ve been very blessed as a chamber and a community. And so thank you for having us on and talk about that. But I’m not that interesting. So let me let me see if I can get a more current thing. So both of my daughters got married last year. So two and one year and then I became a grandfather. About a month ago now for my oldest daughter just had a little girl so I got to be a grandpa so I’m excited about that.

Brandon Burton 4:22
Oh, congratulations. That’s awesome. Just start calling your grandpa Ron right. That’s exciting. So will tell us all a little bit more about the bowling green area Chamber sizes, chambers scope of work staff budget, just give us that perspective before we get into the programs that we cover in this episode.

Ron Bunch 4:45
So we’re fairly complex chamber, we actually run six different companies, our chamber part of our businesses about a $2.4 million annual budget. Got her Around 1300 partners or members, as many would call them. And we do a VOD wide variety of things with other organizations that we also run. We have a staff of about 18 to 19 people with about how you look at contract work. But we do everything from land, securing land, designing land, preparing land, building speculative buildings to the traditional things you would understand where the chamber or networking events and other activities, so pretty broad range of things, and those six organizations with six different boards.

Brandon Burton 5:38
Yeah. So in your, between that explanation, and your bio, you guys are heavy in the economic development work, which is awesome, you guys are making a huge impact there. So just for the for the listeners out there, that kind of the format that I like to do with these chamber, the year finalist interviews is I like to focus on the two programs that you included in your chamber, the your application for 2023. Maybe at just at a high level, tell us what those two programs are. And then we can circle back and dig a little deeper in both of them.

Ron Bunch 6:14
Sure, you know, and and the two different programs. One was the trans Park, which is the industrial park that we develop through the intermodal transportation authority that we run, it’s about a 2000 acre park and we landed most recently, envision in that park. Envision ASC. That’s the $2 billion 2000 job project. So we’ve talked about how we expanded the park and landed the project. The second summary was about what we’re doing with SC K, which is our region South Central Kentucky launch, which is learning about unique and new careers here. The portion of that program that focuses on eighth graders when young people are really learning their interests and aptitudes we help bring a real detailed look at what’s in the economy, what types of jobs and careers are here so that we can match that up with our interests and aptitudes greening that happens at the school level.

Brandon Burton 7:15
Awesome. Yeah, so I’m excited to dig in a little deeper on both of these kind of learn the details and maybe the origins and how you guys got to where you are now. First of all, we’ll take a quick break and then we’ll come back and dive in a little bit deeper.

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Donna Novitsky 9:50
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Brandon Burton 10:44
All right, Ron, we’re back. So let’s let’s go in a little bit deeper about the this trans Park project and the Envision project. You don’t that you guys attracted there. Tell us what what is the scope of this project? What were some of the origins and evolution of it to get you to where we are today with this big economic development when?

Ron Bunch 11:09
No, I appreciate that. So, you know, the beginning story really is us continuing our engagement with the public sector. The ITA, the intermodal Transportation Authority that owns the park is funded by the city in the county and we operate that public entity. And we’ve thanks to the success we’ve had, we found ourselves in a place where there was a scarcity of land that needed to be developed. And although it was during COVID, we approached the city in the county to go ahead and issue bonds so that we could acquire more property to be ready for prospect activity during COVID. And they support us with a $46 million bond issue. As we began bringing that property on our pipeline for projects was very active. We’re actually meeting with four or five different evey battery projects at the time, shortly after we were acquiring the property. And we narrowed down to our conversations with Envision. And in those conversations, we determined we needed to buy some additional property. And so we had to go back to the city and the county to get almost another $12 million of investment just to acquire the property we were going to need cite the project.

Brandon Burton 12:30
Because it was fun to go back and ask for more. Right.

Ron Bunch 12:34
They first thought we needed 25 million and ended up being 46 million, then we came back for another 12. So we have an amazing relationship that we’ve built over the years with our city and county government. So they knew the kind of return they would get. So even during COVID, when not many people were bringing the property to the market. We had their competence, and we were able to do that. So I mean, we could do probably a whole show on that that conversation how we got there. But those kind of numbers. But so now we’ve acquired the property, we’re in deep conversations with Envision, we finally put together the package to get him get them here. But in that we determined we needed around almost 60 million and infrastructure improvement. So we got with our lobbyist, and then we went directly to the legislature met with Senate and House convinced them for about $15 million dollars in road improvements. And around 43 46 million in water and sewer improvements that would position us to land the project. And through all that collaboration, we’re able to pull a project together now instead with the governor and everybody else on stage. And at that time, it became the second largest investment in the entire history of Kentucky, obviously, our largest investment in the history of laundry in Warren County. So 2 billion in 2000 jobs. And the other great news is that the way we’ve configured this site, there can be further growth. So it’s entirely possible this could be much bigger than it even is today.

Brandon Burton 14:17
So it’s great to be able to make an announcement of this big win of the financing, being able to come in the infrastructure, the improvements, the attraction of corporations coming. What is the timeline look like from when when that’s announced to you know, the hopefulness I guess, I’ve seen I don’t want to say completion, but maybe completion to this part of the vision because there’s that room to grow and continue into the future. But what’s the timeline looking like from forget best estimates?

Ron Bunch 14:55
Excellent question. So I mean, we announced that around April of last year in April 22 and the 1.6 million square foot tad is developed, steel is up skins going on building, there’ll be soon delivering equipment will have on offer somewhere around 300 individuals that come here from another country to help install the equipment. So by, you know, the December timeframe, they ought to have equipment set and be well along in their hiring so is a very fast moving project. And that’s, you know, one of the things that we’ve prided ourselves on being able to move quickly from announcement implementation, which helped us win that project.

Brandon Burton 15:40
Yeah. So what are some of the maybe the, let’s say, the coattails of the project, or some of the maybe lagging indicators or, or secondary benefits of a big project like this coming? Like you mentioned, 300 employees from another country coming to help install it? I mean, that’s hotels and restaurants and everything else. What other impact are you seeing through this?

Ron Bunch 16:05
Yes, it’s a tremendous amount of activities on both of the things you’ve mentioned, you know, I’d say we probably have about 1000 contractors there. And then you have another 300 equipment, installers come in, you know, obviously, I’ve been there, you know, a little over a year now. And so the overall impact and all the shopping all the businesses happening at our local companies, food trucks that are coming out, you know, just a tremendous amount of chamber activity and other spillover benefits and multiplier effects. But then on the other side, this industry needs a whole supply chain with it. So we’ve been courting a number of other companies that would be in our market, in order to supply and interact with this particular major project. That’s awesome,

Brandon Burton 16:53
that it’s one of those things that every community dreams of having that that big, you know, economic windfall, so to speak, of having all the jobs the, you know, the infrastructure, everything that comes along with it is such a great thing for the community. And I guess in in our audience, yeah, who people were talking to and see it that way. Have you had any kind of pushback from anybody in the community of you know, we don’t need this kind of thing? And did and how do you address any any negativity that may come with it?

Ron Bunch 17:26
That’s an excellent question. So we also run what we call the plant managers roundtable. So I do our existing business calls myself, and we host that plant manager roundtable every two months. And with that kind of ramping up of manufacturing, hiring alone, there has been some concern among other companies and being able to find talent, because, you know, in the US right, now, you’ve got to open jobs for every individual position. And so that’s been, you know, a thing we’ve had to navigate through, and helping them understand. Because many of our companies that have been here a long time, are as aware of how we build a custom talent sourcing strategy. And so it’s given us an opportunity to go back with them and help walk them through all the different pieces and parts we’ve put together to help them find and develop talent. And so it’s led to a lot of good conversations. We really haven’t had any other pushback on the other than how do we help our existing companies retain their talent and find new talent. And, you know, through some convening we’ve done our city and county are vested in about a quarter million annually, and a talent recruitment campaign that’s been ongoing for two years now. And so we’ve got many of the parts put together. It’s just growing on that success now as what we’re working on.

Brandon Burton 18:43
Yeah, that is great. Because there’s usually those those NIMBY people, right that don’t right in their backyard, and, and it sounds like those relationships have been built. And in the timings, right, everything is just developed at a rate, you know, the right cadence for this 10 fold the way it has, so congratulate,

Ron Bunch 19:00
are really excited about it, too, because we’re, we’re about 18% manufacturing in our economy, that’s, you know, at least twice the national average. So manufacturing has really embraced here, and quite a bit of that as automotive related with Corvette being located here, Holly being headquartered here, and, and other suppliers. And so having this new generation of propulsion for vehicles here in our community was something that was very welcomed.

Brandon Burton 19:29
Yeah, that’s awesome. So I would imagine that some of that workforce kind of plays in well to your STS SC K launch program as well, if I’m not mistaken. Do you want to gears over into that and tell us maybe how the two are related?

Ron Bunch 19:47
Absolutely. And actually, SEK launch. That program was instrumental in us winning this project. So it was something they cited compared to other states that made a difference in their decision to come here and That program has been great for a number of years now, we’ve actually had a hiring event, I think for four or five years now a high school hiring event. And this year, it was phenomenal. So many direct hires right out of high school. We also started a kind of somewhat related, heavy equipment program over the last year. And those first students got hired. And we had 23 students in the initial class, and every one of them got hired, we had a signing event that was extraordinary. So SEK launch has been just instrumental and all that we’re doing in the community. And really, it’s given us a different brand image in the community, because of the amount of investment and how long and how deeply we’ve been engaged with the education, infrastructure, our community, we’ve been doing, you know, making investments, I’m working on SDK launch for about 11 years now. And I’ve been here a little over 13. So it’s been awesome. Our other summary related to just a portion of that. So SDK launches really detailed, go to career program that is all day every day in every school, K through 12, in Bowling Green, and Warren County. But the one we chose to focus on was the eighth grade portion. Okay. And so with the eighth grade portion, we’ve actually hired a curriculum developer some years ago, and who came from education help us build out modules for every core sector of our economy. So we run the data on what jobs are open every month. And we use that to inform how we look at our sectors. And so she’s developed a curriculum that’s shared with not just every eighth grader in Bowling Green, and Warren County, but every eighth grader in our whole labor market. So for the first time ever, when eighth graders get assessed on their interests, and aptitudes, every eighth grader and our regional labor market, we’ll learn about careers and manufacturing careers and healthcare careers and business professional services. And then they’ll come to what this year was a two day, hands on career fair. We’ve had so many students, we had to extend it to another day. So now we have two full days. We had about 35 30/608 graders go through the event. 45 businesses, hundreds of volunteer, so it’s a big event. And just the excitement around it is is amazing. As you see eighth graders, explore a career and then see that light turned on, they get excited about a job in a career that they never even knew existed.

Brandon Burton 22:48
Yeah. So I know a lot of eighth graders out there have no clue what they want to know what a high schoolers until they get into the later part of their senior year, and reality is hitting them in the face. And they’re needing to start making some decisions. Right? So how does that with the focus on the eighth graders? Had you talked about the aptitude test and everything? But what what sort of things are playing into this to really help them catch a glimpse of what their future could look like? And what direction they’d want to go?

Ron Bunch 23:19
Yeah, I mean, the curriculum for each sector is crucial. So we are looking at, you know, how many open jobs whether they pay, what’s the pathway, you know, what positions can you get into with just a certificate, so really maps all that out for me really well. So that’s their first glimpse into really how broad the economy is, as well as the educators teaching it. And so that prepares them for what they then see. And we broken the experience up into different worlds. So there’s a world that we would call it for each of the sectors, and then that you’d have equipment and employers and so like in the healthcare sector, every eighth grader in our labor market would be able to come in and see robotic surgical unit, and, and interact with it. And so it’s that kind of hands on, they get to see law enforcement and, you know, get into the vehicle and check that stuff out. So it’s it’s very hands on, and we create a competition among the sectors where the students would get to vote, which sector they liked best. So it creates a kind of competition among the companies each year to up their game. Things that are more and more engaging for the eighth graders, because again, we want them to be excited about what they can go to and we want to create more of a poll. And then those eighth graders after they do that, they begin selecting their career pathway for the whole high school experience. And so if you have discovered, oh, wow, I really think I want to be in healthcare, then you get in that career pathway starting in ninth grade. And we’ve invested in for example, having an ambulance in the classroom and so you’re taught On the actual equipment that you will see in the field, through your high school career at your home high school. And so that’s the second part of the money we’re gonna raise beyond the 2.6 million is to put more and more of those hands on Career Exploration things in each high school.

Brandon Burton 25:17
That is awesome. And just to be able to get that that hands on experience, like, you know, how often do you hear somebody who is committed, and they decided to go to law school, maybe and then they get into for a year of practicing law and realize they hate law. Right. And they never spent any time in a law office before they got, you know, hundreds of 1000s of dollars in debt. And now they’re, they’re committed. So providing some experience when they’re young, I think is so valuable.

Ron Bunch 25:43
And I think we can all relate, you know, if you’re doing something, you have an interest and an aptitude to do, you’re going to enjoy it more. We’ve all had to do some things that maybe didn’t fit her interests and aptitudes and our careers as professional, but to find out in eighth grade, sort of how you’re wired and then be had that opened up to you at that point. And then we do I mean, you touch on that other part, we do an externship program. So we take educators into business to inform them more so that they can reach the students and help them know. But we also do a hands on career exploration for the high schoolers. So we seek to and have every high school or be in a business engagement, career exploration, in addition to the what they’re gonna get in the classroom, so they’re physically in a business during their high school career.

Brandon Burton 26:38
So I guess a question that comes up for myself is as they go along this career exploration, if at some point, they realize this really is not what I want to do, right, are they able to make that shift and somehow within the program, kind of realign with their values, and their division is awesome. Yeah, that’s

Ron Bunch 26:54
the great part about it. We’ve, through our engagement with the schools, in addition to guidance counselor’s our school that prioritize and put in place career counselors are so much better to learn during high school when it’s not going to cost you anything to switch career pathways. Yeah. And so they they’re able to work with their schools and take the lessons they have the in the credits they have gained, and then shifted over into another pathway that can get them to graduation.

Brandon Burton 27:21
All right, that’s great. Well, right, as we begin to wrap things up here, obviously, you guys are making a huge impact in your community. And that’s what what every chamber should be doing. But I wanted to see for for those listening, who are interested in taking their chamber up to the next level, what tips or action items might you have to offer to help them accomplish that?

Ron Bunch 27:45
Yes. Now, when I read the Horizon Report, I think the focus on catalytic leadership is really that the thing while it may be risk, to be out front, and actually lead change that your community needs, and then finding a way for it to connect with your business plan, we’ve found that when we take that role, which we do quite a bit, in a lot of different activities, it’s really paid dividends for our community. And it’s changed the way the committee looks at the chamber and looks to the chamber. And then we’ve been able to find ways to make that work for us financially to so that we can have a growing prospering organization, and it’s, for me, personally, it’s very rewarding to be able to do those kinds of things to do things that have not yet been created that do in fact, solve a problem for groups of people and groups of businesses.

Brandon Burton 28:43
Step in there and be a leader for change for sure. How to use as we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

Ron Bunch 28:55
I think the core of what we just talked about is that the you know, for us the thing we’ve started using, because I wanted to have more of a specific approach for both chamber activities and non development activities. We use spin situation problem. And so when you interact with GE with each investor, and you’re really probing to understand, what drives your business, what do you need? What keeps you up at night? What things can we help solve, when you do it on an individual basis annually, and then you begin to aggregate those things. It’ll point out some opportunities for you. And so I think the more we do those sorts of things with our business communities in our area, then you apply that catalytic leadership to bring things to market that haven’t existed before. I think there’ll be a natural evolution to chambers and what we deliver how we look at programs and events, and that sort of thing, and it’s changed with us to our programs and events are shifting. The affinity program that we bring on are shifting and we’re getting More and more value to the investor so that they get a good return. So it’s it’s increased engagement, and it’s decreased appreciation because they know they’re gonna get something back in relation to what they’re investing in. They know that we’re going to be responsive.

Brandon Burton 30:14
Right? I think that I think that’s great. Ron, I wanted to to give you an opportunity to share any contact information for listeners who may want to learn more about the things you guys do in there and the bowling green area Chamber or anything else you touched on today, what would be the best way for someone to reach out and connect?

Ron Bunch 30:36
They’re sure the either myself or my executive vice president Meredith Rozanski. It will be ron@bgchamber.com or meredith@bgchamber.com. Anything that anybody liked to discuss that would help their organization we’d love to engage with them. So just shoot us an email. Our main line is 270-781-3200 if you want to call us, we love engaging. We’ve got some upcoming visits by other communities to look at different facets of what we’re doing here.

Brandon Burton 31:11
I’m sure you do. I’m sure that’s a you’d be a great location for a leadership trip, for sure.

Ron Bunch 31:17
Pretty nice, too. We got some Corvettes here and you can get on a track and make sure you don’t forget the visit. That’s right.

Brandon Burton 31:25
Well, Ron, I appreciate that. We’ll get your contact information in our show notes for this episode. But one I wish you and your team best of luck with chamber the year and congratulate you for all the great work that you guys were doing and really making an impact in your community. So appreciate all that.

Ron Bunch 31:42
Thank you so much. And thank you for sharing all these things so that we can all benefit from one another.

Brandon Burton 31:47
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Winter Park Chamber-2023 Chamber of the Year Finalist with Betsy Gardner Eckbert

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Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to Chamber Chat Podcast. I’m your hosts Brandon Burton. And it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community. You’re joining us for a special episode as part of our 2023 ACCE Chamber the Year Finalist Series.

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Becki Womble 1:03
I’ve been using Community Matters for probably six or seven years now. And in a previous life, I sold commercial printing so I can highly recommend Community Matters because it’s a complete turnkey job for any busy chamber exec and it’s a wonderful, beautiful printed product whenever you’re finished. And I just I’m very sold on Community Matters. And with a printing background I just big endorsement from me.

Brandon Burton 1:44
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Our guest for this episode is Betsy Gardner Eckbert. Betsy was raised in Winter Park, Florida, where she came full circle in January 2017 to become the president and CEO of the city’s Chamber of Commerce. She’s focused on innovation and closing the relevancy gap to modernize the organization earning the 2018 chamber Innovation Awards grand prize. Previously in 2009, she moved her family to London, England, where she became Director of Business Development for a mentor consulting limited a UK consulting firm advocating for gender diversity at the board level. She would go on to co found an International Children’s luxury brand of UV protected swimwear long wave apparel limited that was marketed in 14 countries. Building a successful career after taking several years off to raise her two children led Betsy to create relaunch career reentry for professional women at the Chamber of program with more than 100 graduates, many of whom have rejoined to the workforce. In April 2022. The Winter Park Chamber of Commerce released its prosperity scorecard, and ESG embedded scorecard with a commitment to values beyond simply the financial bottom line. Betsy is a graduate of the University of Florida where she was named the 1991 outstanding female leader and has been inducted into the school’s Hall of Fame. She was also a previous guest on Chamber Chat Podcast back on episode 66. For any of you who want to go back and listen to that episode again. But Betsy, it’s a pleasure to have you back with us on chamber chat podcast, I’d love to give you an opportunity to say hello to all the Chamber Champions that are out there listening and to share something interesting about yourself so we can all get to know you better.

Betsy Gardner Eckbert 3:55
Well, Brandon, thank you so much for having us and for giving us an opportunity to highlight the work we do that serves the Winter Park community and boast a little bit about the dedication of our team to enhancing the quality of life and business in Winter Park. I really appreciate having this opportunity. And I was reflecting on how much better the conditions are meeting with you today than they were back in the early days of the pandemic where I did a podcast with you from my kitchen, a place I thought I’d be working from for two weeks, which spanned into about four or five months. So we’ve really come a long way since then I’m grateful for the opportunity to be doing this from my office and having a more business like climate for responding to these questions. You know, I think an interesting fact about me is one that my mother hated. And that is a back in in 1999 I took a six week leave of absence from my job and I hiked the Appalachian Trail which my mother described as an unladylike thing to do. Because I was basically living in the woods for six weeks, but it was a really transformational journey for me. I brought a lot of focus into my life, and I was able to move on with intention into the next chapter. But it also taught me a lot about how things don’t go to plan. What happens when you gotta hike through the rain, and when you can’t find the campsite, you’re supposed to find or setting things up in the dark or getting blisters, how you work through and push through some of that stuff has been really helpful for me moving on in through my life. So yeah,

Brandon Burton 5:31
that is really interesting. In the Appalachian Trail, it definitely builds character and a lot of people who spend any time on it. So that is, that’s fantastic. I think that’s awesome. You took that time to do that. I’d love to hear more. But why don’t you tell us a little bit more about the Winter Park chamber just to give us an idea of the type of chamber you are the size staff budget scope of work you guys are involved with and kind of go from there to set the table for our discussion.

Betsy Gardner Eckbert 5:56
So Winter Park is one mile from the Orlando city line. So that city line is one mile from my office. So we we have we use the Orlando airport we shop at Orlando malls, we drive on Orlando Roads, we’re very much integrated into the Orlando MSA. But Winter Park itself is a 29,000 person community spanning nine square miles. However, we are a $4 billion a year economy. And a lot of that is driven by our top industries health care, higher education we have to higher education institutions within the city of Windsor Park. We have financial services, professional services, real estate, restaurant retail are some of the biggest players in our economy. And what’s interesting is that we’ve got about $130,000 of gross regional product per worker in our economy. So it’s a very robust engine. Even though we’re small, we’re mighty, because primarily a lot of Central Florida CEOs live and to some degree work in Winter Park. So what we lack in size, we make up for an influence. And we’re awfully proud of that. You know, one of the other things to frame for our listeners today is that, you know, our job growth has been 10% over the past five years, which has outpaced the nation by almost 7%. And so what’s happening in our community is a real window into the explosive growth that’s going on in the region. And the wraparound problems that come with explosive growth are ours to solve. So that’s a little snapshot of what we have going on here in Winter Park.

Brandon Burton 7:35
Oh, that’s fantastic. I think he just energized everybody to think how can we be like Winter Park, right? He hasn’t done a great, great work. What

Betsy Gardner Eckbert 7:42
I what I didn’t say is that we’re a category two competitor, which means that we’ve got 15 people on our staff about seven FTEs. And we’ve got a $1.2 million operational budget annually.

Brandon Burton 7:55
All right, that’s perfect. So typically, the way I like to structure these chamber, the or finalist interviews is to really focus on the two programs that you guys submitted on your chamber, the your application. So what I’d like to do is, is have you tell us at a high level what the two programs are, and then we can dive into each of them a little bit more in depth.

Betsy Gardner Eckbert 8:18
So program, one is our relaunch program, which you referenced in my bio, but not just that we started it, we underwent an enormous transformation in the way we delivered that program. And that was to move it from a five session of four hours in length each session live delivery to an online delivery, which we began beta testing in late 20, moving into 21. And then we made the actual launch of the kind of this official model and 2022 was our online platform for delivery, which meant that so much of the curriculum had to be moved to self starting work at home and homework that would come back to our sessions online. We started beta testing this during COVID, naturally, because we couldn’t meet live and in person. And we were concerned that we there was going to be a kind of loss of emphasis or focus or impact to what we were teaching and presenting when we moved to an online model. More importantly, we thought that there was going to be a deterioration of the safe space that’s created for our participants who are struggling with confidence gaps is the reason why they’re not really approaching the job market. And if we don’t have some kind of vulnerability and authenticity in the unpacking of these confidence gaps, we’re not going to help these women close them. So we were concerned moving to an online format would be two dimensional, and it wouldn’t have a sense of togetherness that we had created so well in the classroom. And we were ably served by our vice president of programs, who used her significant get an understanding of program delivery, certainly online delivery and how adults learn to help us create a model that not only worked but exceeded the one that we were delivering before. And we got higher engagement from the women in the class because we mandated Facebook group participation. So people are now connecting to each other for coffee in between classes, and they’re sharing, you know, vulnerabilities and struggles and strengths. They’re sharing when they get hired to be an inspiration to the other people in their class. And so and that lives on those Facebook groups live on and they’re private, of course. So we’re really proud of the way that that that has delivered on our core promise to the people that take the class. But what we hadn’t realized was that we were going to start creating regional and national impact with this program. And, you know, when I came into this role, over six years ago, the board asked me to turn my focus and the focus of our staff to a more regional focus, instead of this parochial Winter Park nine square miles focus, we don’t live, you know, they’re not borders that are sealed off here commercially, or otherwise. So we’ve got to live regionally. So when we offered the class online, we started getting people from all over Florida taking it. And then from there, we actually moved into I think it’s five states total that we’ve delivered the program to now. And chambers over the years have come to us and said, Hey, can you help create this class for us to use and actually, unintentionally we did, by making it available through this online learning platform. So now it’s open to anyone who wants to do it, we do an application process to make sure there’s a good fit for this program, because what I will say is that there are well meaning people who realize that we’ve created an amount of networking, capital, and social capital in this program that people want to take advantage of that don’t quite fit the profile of the woman who’s been staying home with children. And so we want to make sure that we’re filtering for that and filtering for professional women who are well educated about 45% of our participants have advanced degrees, that means Master’s or, or doctorates, who, if you can imagine, are struggling with a confidence gap and failing to re approach the job market because of that. So we desperately need their talent in Winter Park, because our job growth is outpacing our population, which is creating strain on our infrastructure and otherwise, and so we we need these talented women to come back to work. It’s a workforce solution that meets the needs of our community. Because there’s enormous demand for degreed, highly sophisticated, polished professionals to serve in the types of jobs that we have in this community.

Brandon Burton 12:50
Yeah, so there are I love so much about this program. One is it, it was something you had started before the pandemic happened. So you have the in person model, you’re kind of, you know, your hand was forced a little bit to reinvent and reimagine what this could look like. So as you compare the old structure to the new structure, I’m sure there’s things that have stood out to you. But what are some of those main takeaways that you see with with moving to the structure being online?

Betsy Gardner Eckbert 13:18
Well, I think it gives. So one of the things that we say to the women who take our classes, we are not going to find a job for you, we’re not going to take the thrill of that away from you. We’re going to teach you exactly how to do it yourself. And then you’re going to feel the pride and satisfaction of knowing you did this on your own. So I think when we shifted the model to have more homework based and less, no one’s going to sit on Zoom for four hours, right? I mean, maybe somebody will, but I don’t know who those people are anymore. So we want to make sure that we’re using our zoom time incredibly preciously. Because it’s very hard to keep adult learners engaged on a zoom platform. And we know that so what we’re trying to do is make sure that you know, we’re doing the the work of, of the women teaching each other what they need to learn in that platform. And we play the role of sophisticate, I’m sorry, a facilitator, and teacher. But what I will say is, having the work shift at home, gives them an even greater sense of ownership of the process, which I think is an as a consequence, we couldn’t have anticipated when we did that. And then I also think they’re getting the opportunity to we make them present a vision board on a video and put it into this Facebook group. And we make them basically interview online, which for many people is going to be their first entree into a career search experience. It’s a zoom interview or a recorded interview. So we make them present themselves on Zoom. And we make them present themselves in recorded videos where they’re presenting who they are, what they’re about, which are actually strategically advantageous to our candidates because they’re probably going to have to do that in the real A world. Now these are technophobes because they’ve been at home. That’s one of the greatest divides between women who are in and out of the workforce is they feel that there’s some big technological boogeyman, that that is going to make it impossible for them to return to work. So when we close those gaps by presenting the recorded interview that is recorded on your phone, or we do the Zoom based interviewing, they no longer have those fears. And they’re much more likely to re approach so that that was one of those sort of unintended consequences that we found that we get asked all the time, when are you moving this back to live? And the answer is never, because it’s much more powerful to deliver it this way. And we’re getting a better result. So with intention, we’re keeping it this way. And it’s really funny, because you know, they only see me on Zoom. And then we’ll end up having live events, because we do recall events with our community, we’ll get together for kind of what we call after care events, they’re, they’re called power ups will bring in alumni and prospective women to come and have hear a topic about something like the imposter syndrome or topics that are relevant to this population. And when they see me for the first time, it’s like they’re seeing somebody from TV, and I’m like they’ve never been in person. So it’s really interesting, that dynamic, but what I do love is that the groups that are forming in these classes have got a greater sense of authenticity and connectedness, because they’re doing shorter touches more frequently on their Facebook group, we just had one get on Fourth of July and was wish everybody Happy Fourth of July, their class ended three months ago. So they’re still very much in touch. And the powerful thing is, when one of them gets a job, it’s role modeling for the rest of the people that get jobs, because it usually takes about six months after our class for them to get hired, on average. So it’s really that’s a really powerful consequence. Yeah.

Brandon Burton 16:52
So I think one of the other things you had mentioned about being intentional about this program is that it’s about building that confidence, or rebuilding the confidence in these women who’ve been out of the workforce for so long. And I see where the online platform, it removes some barriers, where they may not have the confidence to show up to an in person, you know, the seminar event kind of situation. But when it’s online, it the threshold is a lot less to get involved. But then there’s more of a stickiness factor that kind of keeps you in there as well. So I’m sure there’s been examples of that, that you’ve seen people coming out, or maybe just more registrants. And and so maybe talk to that and and also talk about how you broadcast this to the women in your community to attract them to the program.

Betsy Gardner Eckbert 17:37
So I really love that you seized upon that, because we we say internally, we measure our success with relaunch in tears, for a woman to come to grips with her competence gap is inherently vulnerable and sometimes terrifying. Maybe it’s a sad process, you know, not all of the women that go through the program are undergoing a fracture in their marriage, but some of them are, and they’re coming to grips with some really painful features of their lives. And so when they can come to us and unruly, sit with that, and kind of let it wash over them and they can work through it, then they’re by the end of our five week course, ready to have the confidence to go back to the workforce. So we they cry more from their own house. So when we’re on the inverse is I didn’t like interviewing with you in my house, but I like interfacing with you in my office versus true for relaunch, they feel much more comfortable at home. And they’ll share more about what’s at the core of their competence gap, which is when the magic happens, that’s when we can really work to close it. So I think that dynamic of being able to, to feel comfortable in their home and they’re each in their homes, they’re all in a way in the most comfortable place they can be it’s private, they’re not exposed. The other piece is in the beginning. They don’t feel like they belong at the Chamber of Commerce building because they’re not in full time work or part time work. So for some of them even. And so, you know, they feel like you’ve got to be a member of the club to come to the chamber, but like you have a right to be here. What’s really interesting is that many of them report because they get member rates on our events a year after they complete our program, as they say the chamber feels familiar and comfortable to them. So they feel like they’ve got a right to come. So it removes that barrier of just physically arriving at the chamber, which I think can be intimidating to some of our participants as well.

Brandon Burton 19:32
Yeah, I think that’s great. As far as the how the program is facilitated? Is that chamber staff that facilitated is it alumni you bring back in? Is it accommodated? What does that look like?

Betsy Gardner Eckbert 19:43
Now one of the things we do is we survey every single class so we feel really confident about our delivery model and I teach every class and then our programs manager is Ashley billings, and she helps deliver the class so she’ll do all of the admin she’ll do all of the work of getting everybody there. So each week they get a PDF of their whole workbook. So we, we send them a whole workbook, which we have them get a notebook. And they are meant to print out the PDF worksheets, and fill out their worksheets from the week before and their homework packs. And so Ashley does all of that connective tissue so well, and she’s kind of like their, their concierge, their captain of their ship, and they have a deep connection to her. And I just kind of shoot in and teach the class. One of the things that I think is essential is nobody wants to believe us, we tell them that we can help them. And I think if I didn’t have the authentic journey of my own 13 year career break to stay home and focus on my children and the soul crushing and arresting experience of going back to work and feeling really terrified by it. They wouldn’t they sometimes they don’t even believe me when I tell them that that I can help them right. And so I think Ashley and I are both returned to work moms. And I think if we didn’t have that journey, we wouldn’t have a secret sauce in this program. And I think they have to trust us that we can help them. Because there’s just a shockingly low level of self belief for women who’ve made the choice to stay home with their children. And this is something that’s been documented by reports by McKinsey, Morgan Stanley, this is a very big problem. Because this is what’s called the leaky pipeline for talent. And what we really can’t afford to do, it’s like losing a customer. Once you’ve paid the acquisition cost of a new customer, you don’t want to lose them once we’ve put people in a talent pipeline. And we all know how hard that is to do. And that’s core chamber work to put people in a talent pipeline, the last thing we want to do is lose them. And that’s exactly what happens with women who stay home from work. So it’s hard for us to find these women, you asked about how we find them, it’s hard for us to find them. And we have to buy Facebook ads we have to go through we do presentations at PTA meetings, we reach out to places of worship, we reach out to preschools, but the big most effective thing we do is we ask every woman who completes the class to fill her seat because they all know somebody. And when someone comes to you as a stay at home mom and says, I think this class can help you to it did this for me. That’s the most powerful way for a woman and we create the power up programs so they can come kind of check it out and see the shop window. We also have a luncheon in April every year, where we pay tribute to our woman of influence our woman of influence is a woman who’s in full time work, who has made a difference for bringing other women along in the community. And then we also are now giving our lifetime achievement award to a woman who’s probably retired but still making a significant contribution to the community. I’m pleased that we were just able to honor the former Lieutenant Governor of Florida and that way and so when we’re honoring those senior members of our community, their friends come out. And that’s when we have a graduation ceremony for the people who’ve completed the program so that our participants can meet senior women who can help catalyze career growth and promote awareness of the program.

Brandon Burton 23:21
That’s a great idea. I love it. Well let’s let’s look at shifting gears into the other program on your chamber the your application as soon as we get back from this quick break.

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Brandon Burton 26:39
All right, Betsy, we’re back. So I love everything you had to share with the relaunch program that you guys have is that focused on workforce and bringing women back into the workforce. Let’s shift gears over on to the Winter Park prosperity scorecard what that is and kind of how that came to be and what what all that it encompasses.

Betsy Gardner Eckbert 27:01
So as I spoke earlier, we’ve got tremendous pressure on our local economy that wants to grow, and is growing, but not in the way we need it to. And the kind of growth that’s happening is creating enormous strain on our infrastructure. So every time we have a municipal election, which is every year in March, we have the number one issue that rises to the top is traffic. So of course we’re sitting in this area of explosive growth, and you can expect traffic to be a problem. So if you ask people, especially retirees, what do you think is the biggest problem and Winder Park others too much traffic? Well, the reality is we’re operating a $4 billion a year GDP. So there’s a significant enterprise and Winter Park. And we have healthcare needs. We have a hospital here we have two higher education institutions and Winter Park. And there are people who need to get here. Now the reality is Winter Park has 6000 more jobs than people to do them. So how are we going to get them here, they’re going to drive and clog up our roads. So until that changes, we’re going to see a continued strain on traffic infrastructure, road infrastructure and quality of life, quite frankly. And so what we’re looking at is a holistic approach to not only managing growth, but to promoting it, and making sure that we’re taking all the factors into account that we can, as we try to deliver growth that aligns with the values of our community, high emphasis on quality of life, high emphasis on arts and culture, high emphasis on, you know, historical way of doing things. Florida is really about a 70 year old state. And actually, with the advent of air conditioning, that’s when things exploded here, obviously, right? There were bits of Florida for a very long time that still had a frontier feel to it. Now we’re experiencing our centennial this year. And that means that our chamber was founded in 1923, when margins around Winter Park were frontier feeling. And so we’ve had a sustained presence of supporting the business community here for a long time. And we have people who are committed to making sure that winter parks quality of life stays high. But that very little changes here. And so that’s a mismatch with what’s going on one square mile or one mile from our office with respect to Orlando. So we have all these strains on our community. We need to support the growth of our businesses, we need to make sure that we are driving economic growth and not just helping people fight for market share, but actually grow the pie and you do that one of two ways. The first way is you grow in population and the second is that you increase productivity. And so if we’re going to grow in pop violation to meet this delta between 6000 jobs and people, we have to use land differently. And we do not currently permit land use to allow for dense multifamily units, mixed use, that’s just not in our land use code. And so that’s put there by a group of people who are committed to making sure that we don’t have that here. So we can do what keep real estate prices high. Well, they’ve gone so high that we can afford now to welcome innovators, certainly persons of color, people who are new onto the property ladder in Winter Park, because within one year, our single family home price on average rose from $771,000 to 1 million. Wow. So that has long term consequences for our community. And we’re trying to create a and we have created an ESG embedded scorecard that looks at what are we doing with our governance models? Are we taking in people who are previously unseen? Are we making them seen in the models that we’re creating to make this a better double? Or at least triple bottom line community where we’re not just focused on? Are we all making a lot of money? But are we actually creating opportunities for the environment to thrive? Are we doing the right strategic planning to make sure that we’re taking a leadership role in the region on sustainability with respect to energy, we own our own power company. So we have a role to play there? Are we doing the kinds of things that take into account people who are previously not at the table? Again, we grow the pie by increasing population. And certainly when we increase the population of people who haven’t previously been engaging our economy, it’s a competitive advantage to pursue diverse persons to come and participate in our economy. And so that’s a strategic priority for us. And we’re working with our local government to embed these as priorities. But we can’t do that from the perspective of we’re right, and you’re wrong. So we’re trying to move past that binary system of winners and losers, where there’s always a turf war between growth and no growth, we really want to move past that we want to say, Look, these are our community’s problems. Here they are, and they’re data driven, we’re giving you the data so that you can see, these are in fact, our problems. You can’t, you can’t solve for a 6000 delta between jobs and people without creating solutions for that, that are strategic. And so that’s what this scorecard that we released last year, is designed to do is help us strategically plan for the future.

Brandon Burton 32:37
Yeah, with a city the size of yours being nine square miles, I picture it, it can very well be a master plan, community of sorts, you know, where you can go into it with intention, you have to get all the players involved on the same page to be able to present the data, say, here’s where we are, here’s the direction things are going. And here’s how we get from here to there. And to be able to facilitate and convene those people together to really take that lead as a as a chamber, and kind of chart the direction that your community needs to go to service, those needs that are there, like you had mentioned with the traffic and the workforce shortage shortages and things like that. But also looking at the housing and everything else that is tied to that. So I think it’s very forward thinking for you guys to take the lead on this. And since releasing this scorecard, what kind of feedback have you received? What kind of conversations have come out of this?

Betsy Gardner Eckbert 33:36
Well, I think it’s, it’s great, because it’s dovetailing with our centennial celebration, and we’ve been able to get a lot of engagement and a lot of community buy in from this. People are excited about it. I think it’s signaling a different kind of look from the chamber than anybody’s seen before. And we’re just really excited about the impact that it’s starting to have in our community.

Brandon Burton 33:59
Awesome, awesome. Well, as we start to wrap things up here, I like asking everyone I have on the show for listeners who are interested in taking their chamber up to the next level, what kind of tip or action item might you offer to help them accomplish that goal? Well, we’re

Betsy Gardner Eckbert 34:17
big believers in partnership. And we want to make sure that we’re always aligning with people who can make one plus one equal three, four or five instead of just two. And I think partnership is the key way to get that done.

Brandon Burton 34:30
I would agree partnerships that you can leverage a lot more of your your assets and everything by partnering together and seeing a much greater outcome than just the sum of the parts. As we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

Betsy Gardner Eckbert 34:50
So I think it’s important for chambers to be problem solvers going forward. I think it’s important for us to move past the model of of kind of the coffee club. You know, we’ve got to be measuring our ROI and our outcomes. And I think that we’ve got to be anticipating the needs of our members and ideally getting there before they, they can even figure out that it’s a problem for them with a solution.

Brandon Burton 35:17
Yeah. And oftentimes that brings work with it. So you can’t be afraid to work if you’re

Betsy Gardner Eckbert 35:23
able to do that. We’ve got an incredible team here and very proud of so yeah,

Brandon Burton 35:27
absolutely. Well, Betsy, before we let you go, I wanted to give you an opportunity to share any contact information with listeners who might want to reach out and learn more about your relaunch program or how you went about the scorecard or anything else, you guys are doing their Winter Park, what would be the best way for them to reach out and connect,

Betsy Gardner Eckbert 35:44
I’m pretty easy to find at WinterPark.org. My email address is on the staff section, which is under the about tab. And also, I’m on LinkedIn. So I would love to link in with people. I’m very happy to speak to what we do here and help out in any way I can.

Brandon Burton 36:00
Very good. And we’ll get all of that in our show notes for this episode as well make it easy for people to find it. But Betsy, I am so glad we’re able to get you back on Chamber Chat Podcast, you guys are making an impact in your community doing some great work, I can tell the enthusiasm that you have for this work. And I appreciate you being with us today and sharing about these programs. And I wish you and your team Best of luck as chamber the year.

Betsy Gardner Eckbert 36:25
Thanks, Brandon, we really appreciate that have the opportunity to share what we’re doing here in Winter Park with the Chamber community. So thank you so much for the time today.

Brandon Burton 36:33
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Governance with Jeremy Arthur

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Below is an auto-generated transcription. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

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Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton. And it’s my goal to introduce you to people and ideas to better help you serve your Chamber members and your community.

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Becki Womble 1:03
I’ve been using Community Matters for probably six or seven years now. And in a previous life, I sold commercial printing so I can highly recommend Community Matters because it’s a complete turnkey job for any busy chamber exec and it’s a wonderful, beautiful printed product whenever you’re finished. And I just I’m very sold on Community Matters. And with a printing background I just big endorsement from me.

Brandon Burton 1:44
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Our guest for this episode is Jeremy Arthur. Jeremy currently serves as the executive director of the government and Economic Development Institute at Auburn University. He serves as the chief administrative executive responsible for the total operations of the organization that provides guidance training, professional development, leadership, community development, research and Civic Engagement endeavors across the state of Alabama. Jeremy began his career at the Economic Development Institute at Auburn University and then went on to serve as president of the Pratt Ville Area Chamber of Commerce in Alabama, where he led community development initiatives economic development efforts, tourism plans, and many other programs. Most recently, he served as the president and CEO of the Chamber of Commerce association of Alabama, and represented all the local chambers of commerce across the state providing guidance training, professional development and leadership and advocacy. He serves on several boards and organizations on the national level state and regional levels, both it within communities and in the chamber industry as well. But Jeremy is a two time Auburn University graduate and is currently a PhD candidate in public administration and public policy. He also holds the CCE designation, which is held by less than 4% of chamber executives nationally. Jeremy, I’m excited to have you with us today on Chamber Chat Podcast. I know you’ve been on my radars, as we talked about before we got on the recording for some time. And it’s great to finally have you on the show. So love for you to say hello to all the chamber champions and share something interesting about yourself so we can all get to know you better.

Jeremy Arthur 3:43
Hey, Brandon, thanks for having me. Absolutely. I love the term chamber champion, because that’s exactly what Chamber of Commerce executives, professionals and leadership are they are champions to me. I lived in that world for a long time, I still get to play in that world now. Even though I have moved back into higher education, but, uh, thank you for what you do and the service that you provide, just to connect chambers and really celebrate them. It’s been great. I have loved my chamber career, again, ran up to about 1000 member chamber for about 10 years, the largest suburb right outside our State Capitol in Alabama, in Brattleboro and then went on for another eight, nine years to run our State Chamber association 120 chambers in the state. So I’ve done a little bit of everything from lobbying to leading to training to serving to you name it, so put those hats on, so many of your listeners do every day. And I will know that so it’s fun. It’s great to be with you. And thanks for having me.

Brandon Burton 4:47
Absolutely. So yeah, you’ve got you’ve got a little bit of experience over your career of doing you know, touching on all these different areas of work. So currently me So tell us a little bit more. I mean, you touched on the panel chamber and, you know, leading the chamber association there in Alabama. Tell us a little bit more about your current work, the University of Auburn and your current position as Executive Director of Government Economic Development Institute, what what does that entail? What does your work look like these days? Right.

Jeremy Arthur 5:21
So really, it expanded my scope and scale of work to add the government piece. So I would say essentially, we’re a training institute. So we do whether in the government arena, whether you’re an elected official, whether you’re an appointed official, whether you’re a merit employee, or when a bureaucrat, and I don’t use that term negatively, that just means someone who works for the government who has a career in the government. We do all sorts of certifications, accreditations career trajectory, basically, professional development, continuing education, all of those things, county commissioners, probate judges, and then whether you work at the DMV, or that you’re a tax assessor, we run all them on the government side of the house. And then our economic development side of the house still keeps me connected to the local Chambers of Commerce. We have certification programs, for chambers for chamber execs, for economic developers all in that arena. So I’ll lump that in and call that community development. And then that even touches on tourism that touches on hospitality. So all those quality of life issues, but then also the professional execution of those duties. That’s what we do at our office as the Training Institute, we have a research arm, because obviously, we’re an institute of higher education. And so we do some publications, looking at issues facing Alabama, that really transcend from one end of the state to the other that a lot of our chambers in the state are trying to tackle that really are issues across the country, whether we’re looking at inflation, whether we’re looking at Medicaid, expansion, Medicare, whether we’re looking at prison, population, education, etc. So that’s a little bit about what we do. And then we offer some community assistance projects partner with a lot of folks to just try to increase wealth and increase training, we do some entrepreneurship, training for businesses, very involved in Main Street. So again, all that is going to bring very clear with chambers steel.

Brandon Burton 7:16
Absolutely. And I appreciate you given that background and in the work that you’re involved with now, because I know, I know, when you announced that you were leaving the chamber to go back to the universe out there. I know there’s a little bit of heartache amongst the chamber professionals, like Jeremy’s leaving, but he’s not right. He’s just he’s not employed at a chamber directly. But he’s still very involved with with chamber work and community development, as he just explained. So the he’s still here, he’s still connected, and he’s on the show today to provide some of that knowledge for us. So thank you, you are too

Jeremy Arthur 7:49
kind. I appreciate that. Some of my literally my best friends I have made through this profession, all over the country. And so I’m very blessed and appreciative of

Brandon Burton 8:00
them. Absolutely. So as we get into our discussion, our topic or area of focus for our discussion today is going to be around governance. And I know you know, people across the country chamber professionals, they may have heard you talk and present on governance at different conferences and so forth. But there’s a lot that haven’t yet. And even for those that have this may be a good you know, good thing to be able to earmark and their podcast player and go back and listen to it again and and reference it often. So I’m excited to get into this conversation with you as soon as I get back from this quick break.

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Donna Novitsky 10:23
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Brandon Burton 11:18
Alright, Jeremy, we’re back. As I mentioned before the break, I know you’ve you’ve presented on governance a lot. So as far as the topic matter goes, I would definitely default to you as far as what what to cover here. But I’d like to just hand the mic over to you and maybe talk about what are some of those key things as the chamber looks at governance and how they work, you know, in connection with the board, and where are those areas of responsibility lie? What are some of those key factors that chambers need to be mindful of, and in running a successful organization?

Jeremy Arthur 11:58
Brandon, I know we laugh. And we started this, I said, it’s hard to make this topic sexy. As much as you said, you know, the evidence is just not that flashy, you know, set the world on fire. But to me, it is critical because you’ve got to get your internal house in order before you can build your external house. And really the sound governance structure is necessary at all levels of the organization, we certainly apply it to the boards or the council’s or our governing authorities that we serve, typically elected about our membership, but really it stretches out to our volunteers what they should know, and how they can support and help with our own governance issues. And then certainly there are key documents that people don’t even think about or related to governments, to governance as a whole. You know, I would start by saying there’s some some board basics and and you’re right, I’ve been blessed. I’ve worked in 14 states. And I just finished one in Virginia two weeks ago, doing board retreats and board orientations and working on government’s governance strategies, I was very fortunate to teach and still also chair, the United States Chamber of Commerce Institute for organization management board of trustees. And so I finished that year before last as chair and so taught at all the institute sites and, you know, I work with ACCA, and, and all of our partners and so I’ve done about 300, I think plus of these, and really, it’s if you start fundamentally, it’s it’s with duties. And so when you’re looking at governance, it’s the duty of care. That means as a volunteer leader of an organization, as a board member, let’s say that you are going to make all the decisions you can based on the material that’s available to you and the information that you have, so that you can make a decision in good faith, using the best judgment, you have to reach a reasonable conclusion. So that’s the fundamental definition I think that we’re dealing with. And then subsequent things duty of loyalty, you know, you want to protect the interests of the chamber that you’re serving, don’t do any harm or injury to it. And then I would say you’ve got to review and approve function. So that’s a primary function of a board or a governance entity, where you’re looking at all things relating to the organization to the chamber, the mission, the vision, the strategic plan, the budget, you know, policies and procedures, all of those internal workings. And we’ll talk about bylaws, I’m sure later one of the key governance documents, but then just overseeing those and making sure you’re compliant. And then I guess, kind of maybe two or three more, you’re going to select the board really hires and fires or evaluates the chief staff person. So whether that’s an executive director or President CEO, and then that chief staff person hires and fires evaluates the rest of the staff and

So that’s a key component for them. And then I guess the last piece, I would just say, in basics is that they’re just monitoring the organization and the performance of the board themselves. It’s self governance, it’s peer accountability. So again, being ethical, being fair, being transparent, avoiding conflicts of interest, working for the best interest of the organization, setting that strategic direction, that’s all fundamentally, what a board should be doing. Now, how do you do that? Well, you know, there’s, I would say, there’s,

Brandon Burton 15:38
that’s what we have here for today. So

Jeremy Arthur 15:41
first and foremost, you always hear me talk about the mission statement. And so that is really who you are. It’s usually brief. And it really does guide the actions of the chamber, it states your overall purpose, why you exist, it’s supposed to give you a sense of direction and help guide your decision making. Most of maybe you don’t know it is required by the IRS to have a mission statement. It can be changed, but it’s submitted annually. Certainly, you know, most people are probably familiar with the form 990, but form 1023, or 1024. And again, it really does guide you and that’s what I was gonna say, if you’re doing things that are outside of your mission statement, to me, that’s a red flag, you’ve kind of got that mission drift or that mission creep. You know, fundamentally, I guess, just to organize, you got to have articles of incorporation in most states, and whether that’s done with the Secretary of State’s office, or whether that’s done with the Department of Commerce or whatever. It’s just a legal document that allows you to organize, state your purpose, usually register as a nonprofit, in most cases, a C six above a one C six, which again, is just a tax designation. It really just kind of defines your purpose related to kind of state government. And then I think the key document is your bylaws. There’s a reason if you look at that word, it is by law, though it is your set of rules that you agree, the good thing about it is, most states give you some sort of nonprofit statute to follow. But you’ve set your own rules. It’s how you’re in relation, how you work with your members, how you work with your investors, your partners, and it governs and relates, and regulates your internal structure. So it’s how you do business there. It’s kind of typically broad and very general. But it’s your procedures for your meetings, it’s your boards, it’s how you select your board. It’s how you amend the bylaws, and you know, those kinds of things, all those steps that kind of govern you internally. But please make sure you do what are in it, what’s in that document. And we’ll talk about that, because that is the surefire way. In theory, well, really, in practice, if you violate those bylaws, and it’s pointed out, you can lose your nonprofit status. And so that’s a downer in an overall upbeat Chamber Chat Podcast. But that’s how serious this is. And so, you know, I’ve seen bylaws that, that haven’t been updated in 30 years, you know, that were the original set of bylaws when the chamber was organized. And it still says, you know, we’re going to notify our members of our annual meeting 10 days prior to the meeting via the United States Postal Service, and you know, all those kinds of things and just sort of outdated and it really needs to be updated, refreshed. In fact, our best practice I would say with your bylaws is we instituted an operations committee that meets every third year, because that’s how our board rotation was that theoretically, we could have a third of our board members new every three years. And so this just took an operations operational approach to say we’re just gonna look at all of our operating documents and make sure we’re following them, make sure they’re up to date, make sure they’re current and making helping us meet our mission. And then that leads you know, your policies and procedures, make sure you know policies are not procedures. For example, the policy may be any check over $2,000 has to have two signatures Okay, that’s the policy. The procedure is then the CEO signs it the treasurer signs it you know, it’s been processed through this account, etc. So make sure you know, those are really consistent, but that they also mesh with the bylaws and that none of these documents conflict. You’ve probably got a strategic plan and outlines your your goals and your objectives what you’re trying to do. If you think about it, your budget is even a governance document, because it is your income and expenses. It’s approved by the board. It’s documented oftentimes with line items. And then if you’ve got sort of an annual work plan, I guess that’s kind of the final document in my mind. Just how you can track your progress. Are we meeting our goals? are we implementing the strategic plan? And here’s how we’re doing that? Are we including those performance measures and responsibilities? And are we are the goals in place to help us accomplish that? So all those things are kind of in a solid governance structure model? I guess.

Brandon Burton 20:40
So as you went through a lot of these different documents, these as pieces of the structure, is he talking about budget, and to me that that seems like a commonplace thing to you know, you review your budget on a regular basis, call it a monthly basis, make sure your income expenses are what you expect, and there’s not any surprises coming up. And I know a lot of chambers, they look at their strategic plan, maybe on a three or five year basis, but then review it annually to make sure they’re staying on track. Any guidance as far as how often to be reviewing a mission plan or a mission statement? Or you mentioned the bylaws? You know, maybe the suggestion was every three years, maybe depending on the structure of your, your board and your organization? But correct, what are some of these maybe good practices for keeping these things up to date and making sure that you’re staying on course,

Jeremy Arthur 21:37
that’s why we codified it in our bylaws, you know, if you put a committee in your bylaws, and that committee has to meet. And so that’s why we said, Okay, we’re gonna make sure that this committee meets and ours happens to meet every third year it could meet annually. to really look at it, I mean, I wouldn’t envision that the total direction of a chamber would change that often. I mean, you can get some broad language and a mission statement. But I put the mission statement at the top of every single one of our board agendas, because it gives us focus. And really, I would challenge our board, the boards that I’ve worked for, to say before you make a motion, read that mission statement, and is the action that you’re proposing to obligate the chamber to fulfill, can you find a place for it in that mission statement. And to me, that’s the ultimate way to prevent mission drift or mission creep, and keep you focused on what the task is at hand. Again, the mission statement is your very purpose for being I’m a big fan of moving things into consent agendas, if they don’t require action of the board. But there are board reports that the board needs to be aware of, you know, being a board member is an active process. And it requires an obligation on both parts. And not only the professional staff, of which I was and your listeners probably are. But if you’re a board member, it also requires you to participate and read the things that are sent to you because again, you’re the governing authority. And so if there’s no action item, but it’s important, so that you know the work of the chamber, put it in the consent agenda that requires one motion, again, and it can be voted on that way. And it really streamlines your board meetings, you know, right. And I’ve always said, serving on the chamber board should be a positive experience. And I know when I facilitate a lot of these, I will oftentimes in fact, I think I’ve said it in probably everyone. If the serving on the chamber board is not a positive experience for you, there is no harm, no foul, in bowing out. And for whatever reason, you may have personal circumstances that have changed professional circumstances that have changed, or you’ve just lost the passion. That’s okay. Our lives are constantly changing. And I promise you, you’re not doing that chamber of favor, by hanging on to that board position, just step back for a little bit, we’ll replace you and let’s reconsider you in the future. That’s a hard decision, sometimes a hard discussion, but it shouldn’t be. Because again, you want what’s best for the organization. The leadership wants what’s best for the organization. And so I think we need to really take a look at that. But going back to that mission statement, and those really, if a Motion is made, that’s going to obligate the chamber into an action, make sure it lines up and doesn’t violate your bylaws is within your scope and your scale and really follows your mission statement. So I think that’s some actionable takeaways. Hopefully.

Brandon Burton 24:39
Absolutely. And as you talk about board members and being actively engaged with the board, I think for any any chamber listening to be mindful of that too, as you recruit board members to think is this somebody who has that bandwidth to be actively engaged or is it a status symbol, you know, for them to be on the board?

Jeremy Arthur 25:02
Are they checking a box right? In front of I’m a huge proponent of written job responsibilities and roles for a board member. Give that perspective board member a job description, I’ll send you a sample reach out to me. I mean, there are tons of samples you can Google on, ACCE has tons of samples. Again, to me, it’s the highest compliment and utmost show of respect. Because I’m asking you, here’s what I need from you, potential prospective board member. Here’s the time commitment I’m asking for. Here’s the potential financial commitment I’m asking for. Here’s the attendance requirement that I’m asking for, here’s what I need you to do. Can you objectively look at that, and say, I can do it. Now also, in that job description, is what the chamber Exec is going to provide to you. I’m going to be respectful of your time, I’m going to make sure that our board meetings only last an hour, I’m going to make sure that I’m really seeking your input and your guidance, and I’m not just providing a report to you, I need your I need your expertise, I need you to lead for me. So it is you know, it’s a two way street. But to me, it’s the ultimate show of professionalism and respect so that a prospective board member could determine whether they can say yes or no. And then also during their term, they can continue to evaluate if they’re able to meet that job, responsibility, write it down. It’s not meant to be overly legalistic or, you know, you didn’t do this or you didn’t do that. It’s just again, an agreement of how we need to move forward together.

Brandon Burton 26:42
Right. And like you said, it goes both ways. And I can picture you know, most board members are busy people, there’s some of the busiest people in the community. Right, right, right, you don’t want the person who’s just looking for time to fill, right? Correct. So it says you have busy people on your board, and you’re recruiting busy people, you need to be able to give them some kind of an outline. Otherwise, you’re just saying, hey, we want you on your on our board. And then as you have things come up, you’re getting frustrated, because they’re not responding in a timely manner, or they’re not meeting your expectations. Because you’ve never shared what those expectations were to begin with to see if it was reasonable for them. So I think that is a key point to to apply in your recruiting of board members. Are there other I’m sure there are there are other things that we need to make sure listeners are considering when it comes to governance at their chamber and, and working well with their board and in. And specifically, I’m thinking towards the bylaws and making sure it’s not a fun thing, right to go back and read through your bylaws over? Absolutely. At the same time, you know, animals think of it as is a quite literally a religious practice, right? So that’s somebody in religion, you have your book a scripture, you have your Bible or whatever, you don’t just read a passage of scripture once and then forget about it, right? Someone who’s religious goes back to those scripture passages over and over to ingrain it and make it be part of them. And I see the bylaws kind of being something similar, where you need to go back to it often to become ingrained as part of you and your regular practice.

Jeremy Arthur 28:22
That’s the perfect analogy. And it is incumbent upon really staff more so than board, although it’s applicable to the board, because that’s the rules they follow. But it’s really on you as staff to make sure you’re doing that. And that’s why it’s just good to review them. Again, I think as a as an exec in a chamber, you got to know those bylaws like you said forward, backward, upward, downward, you need to know everything in there. And again, it’s not to be you know, I want to say this and put a disclaimer on there. They couldn’t really be quite vague. So as membership based organizations, while he’s specifically in the state of Alabama where I am, if you can’t tell by my accent, I’m sure you can, you knew it was somewhere in the south listener. But, and Alabama is a membership organization, we’re required to have an annual meeting, at least some event, some opportunity where the entire membership is invited. And typically it looks like when we have a change of officers or an awards banquet, you know, that’s typically where we incorporate that. But it has to have an opportunity and it is a business meeting for all members of the organization to be invited and also have a chance to address the assembly as the whole address the board. Most of the time it doesn’t happen but you understand that but to me if you put that in the bylaws, you can just simply say our organization, our chamber will have an annual meeting period. And I’ve seen so many bylaws that say our annual meeting will be on the third Thursday of September. It will start at six o’clock and it will be at the Civic Center. Well, you just set yourself up for failure if something happens on the third Thursday of September, and the Civic centers booked, I mean, you know, and that sounds trivial. But in theory, you are in violation of your bylaws, you have broken your own rules. And that sets you up for, you know, not good. And it can go as far as litigation, you know, those kinds of things if you have a disgruntled member, and again, I’ve seen things that were not malicious, they were just innocent, I’ve seen people focus on an end date, rather than our pre process, and kind of skirt some things. And again, not malicious at all, but violated the bylaws. And so automatically, you broke your own rules that govern your relationship between you and your members. And when that happens, you lose trust. And it just kind of spirals from there.

Brandon Burton 30:54
Yeah, I can see where we’re leaving a little bit of vagueness, because it’s helpful to be able to have that flexibility to stay within your bylaws, but also be able to adapt, you know, as times change, and if you’re set to be on the, you know, the third Tuesday of, you know, at the Civic Center, and then your your chamber size, you know, doubles in size, which hopefully you can’t fit in the civic center anymore, you know, so

Jeremy Arthur 31:19
and that’s why I said a periodic review of your bylaws is key, because then you can adapt to the changing circumstances you find your chamber in just the prime example you

Brandon Burton 31:30
just used. Right? Very good. Well, Jeremy, as we start to wrap up here, I wanted to ask you, if you might have any tip or action item for listeners who are interested in taking their chamber up to the next level, what might you suggest for them?

Jeremy Arthur 31:45
Well, I’m biased, I’m going to tell you the start to go to institute. First and foremost, the Institute for organization management with the US Chamber. Like I said, it just finished my term as Chair of the Board of Trustees, but multiple sites multiple times across the year is really a great foundational program. And then it led me to pursue my CCE, like you said, less than four or 5% of of execs in the country have a certified chamber executive designation. Same way with ACA II and their ca they’re certified Association Executive, all in this realm and arena. I mean, that’s your professional designation and your certification. And it also shows your continuing education. You know, I’m biased now I would say partner with your local University, if you’ve got a regional or a statewide, I happen to have a statewide footprint. And we are all the time they’re Institute’s like mine, whether it’s called a similar name, or something different office of public service, again, professional continuing education, at institutions of higher education, whether it’s a community college, whether it’s a technical college, whether it’s a four year institution, you name it, that can be a great resource. And that also has access to resources that can help you and be a great partner. And so that’s a shameless plug, given what I do now. But it also helps me and, again, keeps me connected to that. And so I think that’s great takeaways, review those documents, don’t let, it’s not a daunting task, reach out for help. We have a great network, your listener, base, your followers here, you can make connections. And then I would say continue to invest, listen to this podcast. I mean, I’ve just listened just recently, we were talking, I travel a lot. And so it’s great for me to be a podcast listener in a car, or on a plane as much as I travel. And so just continue to really benchmark those best practices. And don’t be afraid to ask this community across this country is so helpful, is willing to, I mean, literally counsel, you share best practices. And I’ll be the first to say you call me I’ll tell you where I messed up. And I’ll say, Hey, don’t do this. I did it. And it didn’t work. It might work for you. But let me help you avoid some pitfalls. So I hope that helps, too. But just again, make sure your internal house is in order. Because when it’s in order, the sky’s the limit what you can do externally.

Brandon Burton 34:21
Absolutely. I love those tips. So you can just keep going all day with these lessons you’ve learned. So Jeremy, I like asking everyone I have on the show, as we look to the future of chambers of commerce, how do you see the future chambers and their purpose going forward?

Jeremy Arthur 34:37
I think they’re more relevant now than ever before. But I think their roles and their definitions are changing. We’re no longer just an entity that networks we should be an entity that convenes, facilitates and leads and we’re doing just that. When you look at the innovative things that can entities are doing across the state led by their Chamber of Commerce. Because the chamber is seen as that convener of bringing partners together, of making those connections to truly solve real world problems. obvious example here in Alabama for years, our business community and our education community tucked at each other, not with each other, and not to each other. They talked at each other. And we have broken down the silos to really say business community, how can the education community help you? How can they help you train your workers? What do you need to tackle these workforce development issues? What are programs we need to do and again, the Chamber’s across the state, led that charge and are leading that charge. And I will also say, you know, unfortunately, we do find ourselves sometimes in a divisive culture, where you know, that sensational bad news sales, and we have so much good news to sell. And to talk about that we need to, we need to be there, we need to be the front line, for every negative headline, generating for positive headlines because they’re there in your community. And also don’t shortchange yourself, and don’t undersell yourself, something that may you may consider trivial, and it’s just a part of your job, can really be life changing to a lot of people. Tell your story. Tell your story. It’s hard, we’re busy doing the work. So we don’t have time to tell our story. We’re doing the story. But don’t forget to tell your story. Because it’s important, and people should hear it.

Brandon Burton 36:48
Absolutely. I love that great, great vision of the future but also you know, chock full of more tips too. So well thank you Jeremy, for for sharing this, you know, great, great information with us. I hope this is a an episode that listeners go back to often as maybe as you know, a regular basis as they go back to look through bylaws, go back to this episode, I went to Jeremy Slater here, and just you know, jot down your notes and make it a regular practice. But Jeremy, I wanted to give you an opportunity to share any contact information for listeners who want to reach out and connect with you learn more, and just maybe a dive in a little bit deeper. Where Where would you point them to reach out and connect with you?

Jeremy Arthur 37:31
Absolutely. Hey, you can follow me, I’m on all the social media platforms. So Instagram, Facebook, Twitter, our institute, the government and Economic Development Institute, if you just go to auburn.edu, you can find us there. It’s technically auburn.edu/outreach/ged. And you can find us there, we would love to, you know, I will help you if I can help you. Certainly we cover the state of Alabama, but my reach is much broader and much more in scope than that. And I’m willing to help you. And if you’ll reach out to me anyway, also my email just my first initial last name, jarthur@auburn.edu. And I think I’ve given my my employer and my alma mater plugs by saying that Auburn University, so but again, reach out to me if I can help you there are free resources on our website as well that anybody can use. Specifically, I’ll just put a plug, there’s a you’ll see a tab on our website, called know your community, free and open to anybody has great demographic research of literally every community in the country. You can be a comparative research. Again, look at that. And if we can help you, thank you. And then I would just encourage folks, continue to listen to this chamber chat. Even if you see a topic that you say, well, that doesn’t really apply to me listen to it, because I promise you, you will take away something from your guests and their experience. If you listen.

Brandon Burton 39:07
I appreciate that. Jeremy. We will. We’ll get your contact information in our show notes for this episode, the website I encourage everybody to check out the Know Your Community tab. That sounds like great, great resource there for for anybody listening.

Jeremy Arthur 39:22
So it’s free. Yeah,

Brandon Burton 39:24
it’s free. You can’t beat that. I love that. Well, Jeremy, thank you so much for being with us today provided a ton of value for listeners. And this is a the perfect type of programming that we’d like to have. You’re on the podcast. So thank you so much.

Thanks Brandon.

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Talent Attraction with Sarah Davasher-Wisdom

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Below is an auto-generated transcription. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton. And it’s my goal to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Community Matters, Inc. With nearly 20 years in the chamber industry and over 100 media awards presented to their chamber partners, community matters provides the R&R that every chamber needs, revenue and recognition.

When it comes to publishing a Chamber Map directory or Community Guide, Community Matters has a trusted experience to help your chamber accomplish your goals. With different advertising sales models and publication styles, Community Matters will help you create a non-dues revenue machine!

Let’s hear from Becky Womble, President of the Bastrop Chamber to hear about her experience with Community Matters.

Becki Womble 1:03
I’ve been using Community Matters for probably six or seven years now. And in a previous life, I sold commercial printing so I can highly recommend Community Matters because it’s a complete turnkey job for any busy chamber exec and it’s a wonderful, beautiful printed product whenever you’re finished. And I just I’m very sold on Community Matters. And with a printing background I just big endorsement from me.

Brandon Burton 1:44
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Our guest for this episode is Sarah Davasher-Wisdom. Sarah has served as President and CEO of Greater Louisville Inc since January 2020. Sarah has been with goI since 2014. Rising from leading July’s government affairs activities as Vice President of Government Affairs, to now as president CEO. GeoEye was named National chamber of the year in 2019. Personally, Sarah’s also been the recipient of several notable awards at the local, regional and national levels. Sarah has held previous roles in government and public policy including manager of Government Affairs for Tennessee Valley Authority, Strategic Communications Officer for the US Army Corps of Engineers, and Community Development Coordinator for Congressman Lewis. She serves on the boards of several local organizations as well as on the US chambers committee of 100. Sarah is the first woman and youngest person to serve as president and CEO of GLA. Sarah, I’m excited to have you with us today on Chamber Chat Podcast, I’d love for you to take a moment to say hello to all the Chamber Champions that are out there listening and share something interesting about yourself so you can get to know you a little better.

Sarah Davasher-Wisdom 3:13
Oh, hello, Brandon. I’m excited to be on the chamber podcast as well. Then looking forward to this conversation. I think that that bio certainly said a lot about me. So thank you for reading that so eloquently. But the real story goes beyond that. And you know, a lot of people will say what’s something that people don’t know about you or what something that tells more about you personally, and I always like to share that my husband and I are serious ballroom dancers. Between the two of us. We have 50 years of dance experience. And it’s how we met. So we’ve been dancing together for 10 years of which will actually 11 years we’ve been married for 10. And that’s something that not a lot of people do. And not a lot of people know. And it’s something that we’ve continued. Despite any sort of changes in career or relocations, or anything else that we have done, we’ve always remained committed to our dancing.

Brandon Burton 4:09
Awesome. That is, it’s great that you guys have been able to keep that up and have that common bond together. And that that interests. So thank you. I like learning these tidbits about people as we have them on the show and learn those facts that so I had mentioned to you before we started recording, but this is a first for me to have. Three, you’re the third person from Greater Louisville Inc. to be on Chamber Chat Podcast. First time, I’ve had three of any organization on the podcast, which speaks volumes to the great work and impact you guys are having that you keep rising to the top to have different members of the organization on the on the show. But for those that are Thank you, yeah, yeah, for sure. So Those who’ve been listening to the podcast since the beginning. may remember at Kent Oyler on back in 2019. When you guys were Chamber the Year finalists and won Chamber the Year and more recently had Jordan Clemons on talking about using LinkedIn to grow membership and they both are fantastic episodes so encourage anybody to go back and listen but I just I mentioned that because those longtime listeners may be a little bit familiar with with GLI, but for those who may not be just give us a little synopsis, I guess about what GLI is all about, you know size, the Chamber staff budget, scope of work, that sort of thing, just to set the table for our discussion.

Sarah Davasher-Wisdom 5:43
Sure, well, Greater Louisville Inc. We have a staff of about 30 people. And we serve about 1800 members. We are also the Regional Chamber and we are by state so we cover 15 counties, five in Indiana and 10 in Kentucky. We’ve got everything from Fortune 500 companies located here to small retailers and suppliers. We are the home of Humana, and UPS Airlines. And those are two of our biggest companies here. Our main goal was to grow the regional economy. And we do that in several ways through traditional economic development, talent attraction, advocacy and DNI. So our goal is to do all of those things in the best way possible to make our region the strongest for growth. So that’s a little bit about GLI we have a great team, our budget is 5.7 million.

Brandon Burton 6:38
Very good. So you touched on one of the things that we’ll focus our conversation on today. And as you mentioned, those focuses of your work, one being talent attraction. And I’m excited to dive in a little bit deeper and learn about how GLI goes about talent attraction. I know that’s a hot topic for chambers across the country. And you’re so kind to share some of the tips and strategies you guys are using there in Louisville. So we will dive into that conversation much deeper since we get back from this quick break.

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Howdy it’s me, Donna from Yiftee again. Today we get to hear from Christine in upstate New York about her Shop 716 Community card program. She was able to use sponsorship funds for a generous Buy One, Get One program that benefits her whole county.

Christine Langenfeld  9:21  

Hi this is Christine Langenfeld with the Amherst Chamber of Commerce located in Buffalo, New York. We have partnered with Yiftee on our Shop 716 e-gift card program that has been incredibly, incredibly impactful for our small businesses. So happy to have incorporated this program in our shop local initiative here in Western New York. I highly recommend them and give them a chance to show what they can do.

Donna Novitsky  9:50  

Thanks, Christine. So folks, check us out at yiftee.com and sign up for a demo or shoot us an email at sales@yiftee.com

Brandon Burton 10:01
All right, Sarah, we’re back. As I mentioned before the break, we’re focusing our discussion today about how you guys are focusing your work around talent attraction. And I know there’s different approaches, you know, chambers go about this work in different ways. But I’d like to learn a little bit more and have you share how how you guys are GLI are going about talent, attraction, and really making your economy there is something that’s really thriving. And I know you’ve mentioned the DE&I efforts as well. And it is a very diverse community as well. And I think that plays into talent attraction. So I anticipate that those two will overlap a little bit. But I don’t want to steal your thunder. So I’ll hand it over to you to to share how you guys are going about this work?

Sarah Davasher-Wisdom 10:47
Sure, well, I’m really excited about our talent attraction programming, because we’ve had a lot of cities come to learn more about it, because they want to replicate it. So it really has been one of those. One of those things that we are known for in Louisville, our program is called Live in Lou and we developed it in 2016, to really show what it was like to live work and play in the greater Louisville region. And the platform itself showcases all of the assets that really differentiate us as a community, we highlight the availability of good jobs and career opportunities, the quality of life and the sustainability, to raise a family and the suitability to raise a family I should say. And then the ability to make a difference. And the reason that we highlight those three things is because in 2016, we did a lot of data, a lot of research into why people want to live in our community. And those were the three reasons. So we target our marketing around those three reasons. And one of the places that people go to learn about a community is on social media. So we use our website and our social media channels to promote feel good stories about the community, new businesses, opening up favorite restaurants. Because we have a fantastic culinary scene here. It’s one of the things that people love to visit for. We also showcase restaurants and festivals. So those are some of the things we really try to highlight. We have also been doing private label campaigns for companies under our live in loop programming. And we basically will look at where there isn’t what jobs are needed for that company. And then where there is an area in the country or even internationally, where that skill set exists and may not be paid as well there as it is here in Louisville. And so then we can geofence and do some targeted marketing, highlighting those things I mentioned earlier, and really go out and connect the the job seeker or the potential low avillion to the job opportunity. And we can use the marketing from the company itself. So it’s a really innovative way for us to recruit individuals to move here to work for a specific company. So it helps our community because we’ve got residents moving in, and it also helps our companies. I love

Brandon Burton 13:10
that name that Lou avillion that just that flows. So well. I love it. Can you share with us some more about the geofencing? So how do you go about that and targeting the right people like the parameters you set on it? Certain radiuses maybe some people aren’t familiar with what geofencing is just give us a little bit of background on that.

Sarah Davasher-Wisdom 13:33
It’s really a technology that we pay for. So we identify what geography we would we would want to highlight usually by ZIP codes, and then the firm actually does the geofencing. But it’s basically a way that you can put information on phone like you’re capturing phone data so that then you can advertise. Because when people are moving in and out of that zip code, you’re capturing that data out that makes sense.

Brandon Burton 14:01
Yeah, it does. Are you guys identifying specifically people that don’t live in Louisville currently that based on the phone data, so when they come and visit or pass by or how does that? How does that

Sarah Davasher-Wisdom 14:15
yes, we definitely are targeting out of town people so that we can get them to move here and and maybe because our goal was talent attraction, we don’t have enough people here in Louisville to fill the open jobs. And so that’s why we’re trying to really focus on talent attraction. We’ve grown the social media channels from 200 followers to 53,000 followers in five years. So there really is a lot of momentum to live in Lou. And then we also have a group of volunteers that we call city champs. It’s kind of a human Welcome Wagon to help people get connected to the interest that they have in the region. The volunteers are incredibly passionate. Excuse me, and If they really want to showcase the best parts of our community and make connections, so the new residents kind of have a friend immediately, when they when they move here. So we train the city champs on all of the things in the community, it’s about a four hour training. And then they identify what interests they have. So we can put on our website that this person is a trained city champ, and this person is interested in interested in parks or ballet, or whatever the situation may be, so that when we have prospective residents interested in those same, those same things, then we can make that connection. And there’s automatically an interest in sharing information so that the person is more likely to relocate to

Brandon Burton 15:42
a level like that it kind of creates a friend, right? They come into the community. And as they’re saying, this reminds me when I was in high school, I moved across the country. And it was a kind of a traumatic thing as a junior in high school, across the country. But the new high school I went to, they had a program at the school where they would match another student up with new students to kind of show you around, and it made all the difference. So I see these these community are the city champs, these volunteers, really being able to be that tour guide of the city, you know, sharing some common interests, really helping to help these new people feel at home, I see that as being a key attribute to being able to really attract and retain these these new people to the community. You had mentioned I mean, the social media following is great. I mean, 253,000 followers is in that short amount of time is amazing. You had mentioned a few examples of some of the things that you’re doing on social media to leverage that and tell the stories of the little bill. Are there some examples that have really taken off that you’re aware of that, you know, I guess you could say have gone viral that they got more traction than other things on your social media stories.

Sarah Davasher-Wisdom 17:03
I think the real life stories of people that have followed live in lieu and actually move to the city have been the most powerful. And that, you know, those are like, really kind of rare, but also that doesn’t negate the success of the platform, it’s just that we don’t always have somebody love it so much that they post about it, you know, I think people often will look at it. And I think, oh, my gosh, this is amazing. But they don’t necessarily write a big story about it, we actually had a couple write a big magazine article about it. And that was that was really a thing that went crazy on social media, particularly locally, people were talking about it. Another thing that has really gotten a lot of media interest on our live and live platform is our newly launched workforce ecosystem hub. And it’s a compilation of all of the workforce development resources. So we have our talent attraction, part of living, Lou, but we also are trying to get people that aren’t working now into the workforce, or people helping them to upskill. And since 2014, when I first moved here, I was hearing about all of these different workforce development programs in the community. And I kept saying, Where is the one stop shop, like work, and I read about all of these in one place, and that that resource just didn’t exist. So there were a lot of programs that were going on utilized and not not utilized to their maximum potential, I should say. So we, for two years, we work to compile all of those resources. And we launched this ecosystem hub on the live and lose site. It’s liveinlou.com/work. And it has 245 organizations and their programs listed. We’ve got a portal for job seekers and a portal for employers, the employers can go on the site and identify any sort of training programs, some of which are free, and funded by the state actually funding from the state available that you can apply for on the site. And that that funding and those training programs are for their employees. So we have a manufacturer, they may be able to get funding to do a certain certain upskilling initiative, and all of that is listed on the site. It also includes different organizations that are helping to remove barriers to work so the employer can help identify those for the employee. A lot of HR offices will use it if they have an employee that’s having difficulty with transportation and or childcare availability. I mean, it’s childcare, transportation, all sorts of barriers that exist out there. And we have all these organizations in our community that are working to overcome them. And now there is one place that you can go and access that on the job seeker platform, you can still you can still see the barriers to work resources and because a lot of job seekers are, you know, trying to figure out ways to manage that themselves, but they also can apply for jobs on there and see what financial assistance may be available to do certifications or apprenticeships or going back to to get a college degree even. So, we’ve really taken a collaborative approach to all of this and worked with the organizations to make sure that the right information is being shared. And we’ve had a lot of hits on it. And the media has been going crazy about it locally, they’re calling it Google’s version of LinkedIn. So we’re excited about it. That is

Brandon Burton 20:36
great. As you’re given that explanation about how live in lieu works, and the job seekers and employers portals, the thought hit me why why do communities, you know, outsource to these big job seeking websites, when they have a chamber of commerce, who’s connected with employers know the needs know that those barriers, they really can give a kind of a white glove service to help match future employees with employers. So I love that how you guys have set this up and strategically having those are calling out what some of those barriers are, and approaches of how you guys are working to overcome those things. And community partners to help overcome those things. As a going about the job seekers, the employers on there, I imagine that you have a wide range of different employment opportunities. It’s not any one type of industry, obviously, but what are what’s kind of the the range of employment opportunities that you see happening through the live in lieu website,

Sarah Davasher-Wisdom 21:48
we’ve got everything from, you know, clerk position, to a nurse position, I mean, every sort of job imaginable is on there. We also with some of the jobs that we learn about some of the jobs that our employers post are also very skill specific, highly technical. And we do have a partnership where we can seek out those highly specific skills, because there are some jobs where you may only have a handful of people in the country that have the ability to do the job. And through a partnership with LinkedIn talent insights, we can seek out those individuals. And that’s more of a specific employer request. It’s not, I mean, they’re usually posted on live in lieu as well. But in those instances, it’s less likely that somebody with that skill set is going to be posting for a job, they probably they’re gonna wait for recruiters to call them. So we find them and call them.

Brandon Burton 22:45
Yeah, that was gonna be my next question. Because there’s those highly skilled labor that you need to kind of seek them out and, and maybe even try to take them from another company. And we won’t say that too loud. But that happens, right?

Sarah Davasher-Wisdom 23:02
Well, we don’t do that from local companies only when we’re trying to get people to move here.

Brandon Burton 23:07
That’s right. That’s right. Now just say this program, it seems like a real game changer, especially in the talent and workforce development space. Is there anything that we’re missing from the live in loop program that we haven’t touched on?

Sarah Davasher-Wisdom 23:23
Um, I would say that, you know, we do overcome objections to moving to Louisville sometimes. And this is where the DNI aspect of this comes in that you mentioned earlier. We in in 2020, we were the epicenter of the Breonna, Taylor, killing and the protests that followed that really showed us that we needed to expand our scope of work. So recruiting diverse talent has been a little bit more difficult. But since 2020, I have been saying all this time, this is also an opportunity for us to show that this time, it’s different and it should have been different every time before but we have to show that the business community is committed to creating an inclusive economy. So we have really expanded our work in the DNI space. And that helps our talent attraction initiatives. So some of the work that we do, and includes a minority business accelerator called power to prosper. We’re getting ready. We’re taking applications for our third cohort right now. And it provides small businesses with knowledge and resources and networks that will help their businesses scale. We also have during 2020 launch a racial equity pledge that identifies five different ways that companies can can make their business more inclusive. And that includes things like diversifying their vendor spend, creating a safe space for conversation ones that are about inclusion. It also includes hiring diverse talent. I mean, and we then with that pledge, we launched a toolkit. And I was, I was excited about the number of companies that signed the pledge, it was over 200 companies. But then I was also excited about the toolkit because the toolkit gave businesses, the tools, they needed to do that. So we didn’t just say, Hey, we’re signing this pledge, we also said, Now, here’s how you go and do these things that are in the pledge. And as our as an organization, we have diversified our own vendor spend in ways that we never thought possible, because we’ve been so intentional about it. And my hope is that every company that sign that pledge has been equally intentional, and that we’re seeing a lot more things have, or a lot of great things happen as a result. Another thing that we do, and then we started doing it 2020 is a procurement matchup event called power to prosper. I’m sorry, I’m forgetting the name of it. It’s not that’s the minority business accelerator. Progress through procurement is our procurement event. And we identify what needs companies have in our community. And then we bring in diverse vendors to and match them up. And then sometimes there’s still a contracting process involved, but it is helping both the employer that has this, this need for a vendor and then they they’ve been having trouble finding a diverse vendor. So then we’re connecting them to a diverse vendor, and hopefully good things come from that. So those are some of the things that we’ve done in the DNI space. And like I said, that also helps our talent attraction and helps our economy grow. And all of the things in a chamber seem to work together cohesively. And I like that about chamber work.

Brandon Burton 26:48
Absolutely. So one of the things that stood out to me is you mentioned that you guys are often involved with overcoming object objections. And occasionally certain objections will rise to prominence. But, and oftentimes, we don’t even hear about some of the objections. So how do you guys go about soliciting feedback of people that may be hesitant of moving to Louisville to understand what their objections might be? So you can address that and learn how to better maybe fine tune this program?

Sarah Davasher-Wisdom 27:18
Well, most of the time, the HR recruiters at our companies will tell us what the objections are. And that’s, that’s really our source of information. There are times that we’re talking with individuals directly, particularly when they’re those highly skilled individuals that we’re seeking out for employers. But most of the time, the HR managers will tell us what stories they’re hearing and a lot of it relates to Louisville, being in Kentucky, and people here, Kentucky and they think that we are not as sophisticated as a place they would like to live. And Louisville is actually very sophisticated. I mentioned earlier, we’ve got a great culinary scene. We’ve got all five types of art organizations. I mean, we really do have a fantastic city is a great place to live and not just a great place to raise a family. I mean, it certainly is that but I mean you can be single here and you can really have a fantastic life. It’s a fun place to be. So but Louisville often gets branded with Kentucky and the demographic and the psychographic of talent looking to relocate is looking for, you know, a city that’s fun and exciting. And Kentucky doesn’t have that brand nationally. Yeah.

Brandon Burton 28:33
Kentucky is a great state though. Okay, yeah. Is it beautiful? Yeah. Well, Sara, you’ve hit on some great points here. As far as talent attraction goes, and I’m sure people listening or are taking notes and seeing how they can make some tweaks to their own talent attraction programs. I’d like to ask if there maybe is any tip or action item that you’d like to share for listeners who are looking to take their chamber up to the next level? What might you suggest?

Sarah Davasher-Wisdom 29:05
Well, I would suggest getting your CCE I’m a big believer in the certified chamber executive program for several reasons. Number one, there is an application process that requires you to really get out there and give speeches and also sometimes like IOM counts. So that’s a training program where you’re networking with other chamber professionals. And through IOM and through CCE which came later for me, I’ve met so many incredibly smart people. And being able to reach out to those individuals being able to hear about their programming as I went through IOM and CCE really, really helped me to know different ideas and different ways to navigate community issues and different ways I could take Our chamber to the next level. And so as a result of my experience being so positive, I have said, anybody that goes through IOM has to commit to doing CCE as well. The CCE process, what I liked about that was beyond the application process that I just described with you, you get to meet so many people, you learn about their programs. There are there’s a body of literature that one has to read that really focuses on governance and finance and making sure the chamber is in good operational order. And I believe that’s incredibly important, because all of the programs that we talk about that are exciting. We can’t do if our chamber isn’t in good operational order. If we don’t have the money, we don’t have the right money in reserves for a catastrophe. I mean, there are all of these things that seem boring to a lot of chamber people, but they’re incredibly important to enabling that programmatic aspect that can be very exciting, and fun to be part of. So that would be the thing I would say, to take your chamber to the next level, because you’ll learn so much as you go through that process.

Brandon Burton 31:06
Absolutely. Anybody who’s been sitting on the fence debating whether or not to get over that hurdle, go go do it, go after your CCE apply, go through the process. And like Sarah said, there’s so much development that comes out of that to benefit your chamber, but also you professionally as you move on through your career. So Sarah, I like asking everyone I have on the show, as we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

Sarah Davasher-Wisdom 31:37
Well, I see the purpose of Chambers as being incredibly important. And you know, I’ve heard speculation about this, but I believe in chambers very, very much. I think there is a role for chambers and the big community issues of the day. And we’re really starting to see that more and more. I mean, there is no other organization where you can go to and and say that they represent the voice of the business community chambers do that chambers, or that one stop shop you can go to and the people who enjoy being in the chamber world are just ready to help. And to say yes, attitude, and all of the big community issues that we’re so interested in. I mean, everybody wants to figure out how. And so I think that chambers are so so incredibly important. And I think that the people who work in chambers have a real passion for community growth. And it’s becoming a lifelong career for a lot of people. You see that more and more particularly at the CEO level of the chamber world. And I like to see that. I think that there are some incredibly smart chamber leaders out there and I enjoy talking to them frequently. I think chambers are really important to making sure community issues get solved.

Brandon Burton 32:55
Absolutely. I couldn’t agree more. And I I also agree with the scene, people who are making the chamber industry a profession, you know, it’s a career choice for people now, especially at the executive level. But we’re it’s not just a job in their community that gets filled because somebody needed a warm body, but it becomes something that they go after these trainings are IOM, they’re CCE and really develop and help take their community to the next level, which is what it’s all about. But Sarah wanted to give you an opportunity to share any contact information for listeners who might want to reach out and learn more about the living loop program and how you guys are doing things there at TLI. What would be the best way for people to reach out and connect with you?

Sarah Davasher-Wisdom 33:40
Sure, well, I’m happy to provide my email. It’s sdavasher@greaterlouisville.com. And my phone number is 502-625-0073 happy to talk with any chamber leaders about these programs or anything else bounce ideas off of each other. I’m always happy to connect.

Brandon Burton 34:02
Very good we’ll get that in our show notes for this episode as well so people can access that to connect with you. But Sarah, I want to thank you for spending time with us today here at chamber chat podcast provided a lot of value and some great things for listeners to think about and and see what how they can implement and take their chamber up to the next level and provide a new level of competition on the talent attraction front. I appreciate that.

Sarah Davasher-Wisdom 34:30
Happy to do it. Thank you.

Brandon Burton 34:32
If you are a chamber professional, please subscribe to Chamber Chat Podcast in Apple podcast, Google podcasts or Spotify. When you subscribe to Chamber Chat Podcast new episodes will show up in your podcast app each week as they are released. If you’re finding value in this podcast, please leave us a rating and a review in iTunes. But most importantly, please share Chamber Chat Podcast with your colleagues that are in the industry.

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Impact of Community Teamwork with Kyle Spurgeon

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Below is an auto-generated transcription. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton. And it’s my goal to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Community Matters, Inc. With nearly 20 years in the chamber industry and over 100 media awards presented to their chamber partners, community matters provides the R&R that every chamber needs, revenue and recognition.

When it comes to publishing a Chamber Map directory or Community Guide, Community Matters has a trusted experience to help your chamber accomplish your goals. With different advertising sales models and publication styles, Community Matters will help you create a non-dues revenue machine!

Let’s hear from Becky Womble, President of the Bastrop Chamber to hear about her experience with Community Matters.

Becki Womble 1:03
I’ve been using Community Matters for probably six or seven years now. And in a previous life, I sold commercial printing so I can highly recommend Community Matters because it’s a complete turnkey job for any busy chamber exec and it’s a wonderful, beautiful printed product whenever you’re finished. And I just I’m very sold on Community Matters. And with a printing background I just big endorsement from me.

Brandon Burton 1:44
To learn how Community Matters can support your chamber with your next publication. Please visit communitymattersinc.com/podcast To request your free media kit and request a proposal to find out what kind of non-dues revenue you can generate.

Learn how you can partner with Community Matters, Inc. to produce your next Chamber Directory, Community Guide or Map.

Our guest for this episode is Kyle Spurgeon. Kyle is President and CEO of the Jackson chamber in Jackson, Tennessee. Before joining the chamber, Kyle was vice president Corporate Relations for Jackson Energy Authority. He has also served as marketing director for the Tennessee Department of Economic and Community Development. He’s helped facilitate project locations representing more than $2.5 billion in capital investment. He holds a BS and public relations marketing from Murray State University. He is past president of the Tennessee Economic Development Council, past president of the Tennessee Chamber of Commerce executives, past board member of the south of the Southern Economic Development Council, and past president of the Tennessee economic partnership is also a board member of several other local community organizations. Kyle is a 2017 graduate of leadership Tennessee. He was recently named the 2019, Tennessee Chamber of Commerce Executive of the Year. Powell is married to Melissa together they have five children and one very happily spoiled dog. Enjoy running and traveling the tile. I’m happy to have you with us today here on Super Chat podcast. I’d love for you to take a moment to say hello to all the chamber champions that are out there listening and share something interesting about yourself so you can get to know you a little better.

Kyle Spurgeon 3:18
I didn’t realize you’re gonna read that entire bio,

Brandon Burton 3:21
we got to get the good stuff, you know.

Kyle Spurgeon 3:25
Melissa and the dog go smiled when you get to the very end. So Leila was wagging her tail? Good. Yes, something interesting. I guess it’s not in that and maybe the reason I enjoy doing these kind of podcast is in high school and college. I was at a radio disc jockey records, and I was a sportscaster and read the news. And so that, you know, as we started getting into the podcast area, that something that just not I’m not gonna say was natural, but it’s something I really enjoyed. So I look back on my days working in radio in Paris, Tennessee, that’s probably where this comes from.

Brandon Burton 3:59
Yeah, that sounds great. It’s your you’ve kind of got that natural comfort with that, I would say so. Well, I hope so. Yeah. So before we just jump into our topic, I’d like you to get some more background on the Jackson chamber. Just give us an idea of size, your chamber staff scope of work, budget, things you’re involved with, just to kind of set the table for our discussion. Yeah, so our

Kyle Spurgeon 4:23
chamber we have are running at 1050 members and budget of 1.6 $1.7 million, a team of seven and that word team is all capitalized because we all work together extremely well. And I look at our chamber and over, particularly the last four decades, we’ve been recognized as a chamber that’s very, very effective at recruiting new jobs in industry, to Jackson in West Tennessee. What has changed really over the last decade is we’ve maintained that standing and that influence in the community and that’s the SAS but were looked upon more, for addition to that term, our leadership programs our assistance to small business, in really since the announcement of Blue Oval city working with our city and county and others, in making sure we lead community development efforts with them, either we lead those were on the team, because that’s becoming an extremely big part of what we do. Our chamber was founded in 1905, we’re accredited by the US Chamber, we’ve got a four star designation now we’re going to be pursuing that five star designation, I think, later this year, or in 24. And as you know, when you’re accredited, by the US Chamber you one of the top 3% of chambers in the country. And that’s something we are extremely proud of. I’ll conclude this by saying just about a decade ago, our chairman at the time, told him he was talking to a group of people about the chamber and he said, one of the things I’m most proud of, is this organization has a seat at every major discussion that goes on in our community. That’s something that we don’t take for granted.

Brandon Burton 6:08
Right. And I think that’s going to lead in well to our topic for our discussion today as we focus on the impact of community teamwork. So having a seat at all those major discussions, being you know, right there, the driver of economic development and community development. I think we’ll have a fantastic discussion around that today. As soon as I get back from this quick break.

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Donna Novitsky 8:37
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Brandon Burton 9:34
All right, Kyle, we’re back. So as I mentioned before the break we’re focusing on the impact of community teamwork. So when you were talking about the chamber you brought up blue oval city. I’m familiar with it. I’ve heard you heard some great things about this set this huge economic development win. But if you would just fill the listeners in on what what is blue oval city and they maybe a little bit of background about how that came to be. And I think that’ll lead well into our discussion today.

Kyle Spurgeon 10:06
Sure. So blue oval City is a 17 year overnight success story as it took a while. And I’ll give you some background on that in a second. But it’s a $5.6 billion investment of Ford and SK Innovation to build the world’s most advanced assembly automotive assembly plant in battery plant. 3500 acres between Memphis and Jackson. So we sit right on Interstate 40. We are an hour from a Shelby County and two hours from Davidson County, which is which is Nashville. So Jackson is ideally situated. That project started back in the early 2000s. When Governor Phil Bredesen and the commissioner of economic and community development, Matt kispert, worked with the Tennessee Valley Authority and identified a site that would be great, what they would call a mega site because TVA had started that program. Two years earlier, local folks in Haywood County, the chamber, President CEO at the time, Paul tour was part of that effort. And those were the early people. You know, in our business, a lot of times when you make the announcement, the folks who were there at that time get all the credit. Well, if it wasn’t for the folks early that identified that property and caused it to be purchased project would have never happened. And what is happening now a blue oval cities under construction, Ford plans to be rolling their new electric vehicle off the assembly line and 25, which is crazy to think about it. That’s two years from now. And you’ll start seeing supplier announcements this year, the project announced again 5800 jobs $55.6 billion in capital investment. That’s really just the beginning. We’re starting to see those supplier locations, the tier one and tier two folks looking at Jackson and other parts of West Tennessee plus the projects that will need to be situated on site. But every piece of that project happened because of teamwork. Mark Herbison is President and CEO of HTL advantage. So that’s Haywood, Tipton Lauderdale counties. Haywood County is actually where the Megasite is it spans Haywood County and Fayette County, Mark led that effort. I tell folks, he has created more jobs, personally per capita for a staff than anyone probably in the world and economic development because he he led that project with two people. Our team, it’s a Jackson chamber in the Memphis chamber, were part of the negotiation process and helping to close the deal. But Mark was the guy day to day. And so when you take what Mark did what we were able to do with the Memphis and Jackson chamber and TVA in the state, in no one caring who got credit, you know, we were able to close that deal. And it turned out to be, you know, obviously one of the largest economic development projects in Tennessee’s history and one of the largest in the country.

Brandon Burton 13:14
That is fantastic. So as you’re, as you’re talking about this, the development of the site just yesterday. So I’m in Texas, but yesterday, I actually drove past the news Tesla facility that’s being rolled right now. So in my mind, I kind of I can kind of picture what this is looking like just a massive space, massive building, the technology that goes into it, and as you mentioned that the discussions of this started in the early 2000s. So almost 25 years from when the first cars will roll off the assembly line. But the evolution that’s happened in that amount of time, from having the focus on batteries now versus just what cars were in the 2000s. If you see an early model in 2000, f150 versus what’s going to roll off and 2025 They’ll be vastly different for sure. Being able to keep up with that, that evolution, that involvement. But let’s let’s focus more on this the community teamwork effort. So you’d mentioned that the teamwork part from an economic development standpoint, working with different counties, different cities, be able to pull together as a team. What are what are some other examples how things have have worked together as maybe you guys have been the convener of some of these, you know, throughout the community to drive some of these wins throughout the Jackson area. You

Kyle Spurgeon 14:43
use that great chamber award convener, and you know, we all successful chambers do that extremely well. The reason and focus it on the economic development piece first. The reason this community has been successful for 40 years doing economic development and recruiting Companies like Delta Faucet, Toyota, Stanley, Black and Decker. Kellogg’s is here, all the Pringles in North America are made in Jackson, we’ve always had that stance, no matter who was in an elected position as one of the mayors, or who ran Jackson Energy Authority, which was our utility, who read who ran the hospital here, we never care about who gets credit. And whoever is Mayor allows the chamber to be the quarterback for all economic development activities. And we everything we do is built around that team concept. But we also don’t have to pick up the phone and call a mayor’s office or a chairman’s office to, you know, direct every single move that we make, because we’ve got enough brand equity in the success that we’ve had. And that’s something we we protect, you know, if you’ve ever were to see a member of our team try to step out and make it all about themselves, instead of the community, that team member is going to get called back and pulled back and probably not gonna be on the team anymore. And so again, I think we’ve used that success model. And as we’ve had to expand our reach, I guess, and the different projects we’re working on and in different communities, we just make sure again, that it’s just all about pain.

Brandon Burton 16:21
Yeah, I like that. And I see the importance of that, I wonder if there maybe is some tactics or ways that you go about whether it’s dealing with your team internally there at the chamber or broader throughout the community to help build a sense of team. And and you’ve touched on a little bit there. But what what some of that mindset and maybe tactics around building that team mentality.

Kyle Spurgeon 16:45
Yeah, one of the ways is making sure particularly your elected officials are not surprised, in that they give us a lot of leeway to work on projects, again, because not just the team we’ve got in place now. But we’ve always been successful doing that. So just Just imagine if you had a mayor in office, and all of a sudden you’re about to announce a project and he knew nothing about it, that’d be a surprise. But for us to be able to do that our elected officials and everyone on the team has to understand the confidentially the confidentiality involved in those projects. Excuse me. And so by bringing them in early, and us respecting the fact that they understand that confidentiality allows us to do that. And then when we have a new chairman, coming into the role within our organization, again, bringing them in early, helping them understand how projects occur, because if you’re not an economic developer or been involved in projects, you probably have some misconceived notions about it. And so it’s education and making sure people don’t get surprised. So

Brandon Burton 17:55
I’m curious, as far as not having these elected officials be surprised. Is that something that you had to learn through experience? Or like, ooh, we should have plugged them in a little more along the way? Or is it just something that it kind of made sense to you from the beginning? So you just a good practice to follow all along?

Kyle Spurgeon 18:13
Yeah. When you said, Did I learn that from experience in a roundabout way? Yes. You mentioned I worked at Jackson Energy Authority. And I remember firing someone without our CEO knowing it. And John made it very clear to me that his name was John Williams at the time, that he needed to know that because he went to church with the guy’s mother, that we had just fired. And so you learn real quick, and he came back the next day sick out, you and your team did the right thing. God needed to go. But I can’t be surprised. So I’ve always taken that with me in terms of you know, when you announce a project, or you’re doing some community initiative, and it’s successful, you will get your elected officials and your investors up there announcing that project? Again, you don’t want them hearing about it a day before or a week before without having any Yeah,

Brandon Burton 19:13
or worse as things are even more developed or the read in the paper social media. Yeah, so yeah, I think it’s neat how some of those lessons kind of stick with you and with whether it’s something professionally or personal lesson that carries over, and it’s something that is important to you, that brings a lot of value to others that are listening to and you can provide that experiences. So I appreciate you being willing to share that. I know it’s not always easy to to share from past experiences like that, but

Kyle Spurgeon 19:43
it’s that thing about everyone makes mistakes. And as long as you learn from that mistake, not gonna say it’s not bad, but it’s a heck of a lot better if you learn from it.

Brandon Burton 19:53
That’s right, and learn from the first time hopefully. So I Want to know if there’s maybe tips or action items for those listening who maybe want to build a better community or teamwork effort throughout their their community and take their chamber up to the next level? What might you suggest for them to try to implement and to sharpen that focus,

Kyle Spurgeon 20:20
like an easy thing to do is sit back. First of all, you have to have a strategic plan. And any organization is trying to build a to build their brand and build on success or initiate some success, you have to have a strategic plan. And then once you get that, identify a group of people that you know, like and trust that you can work with, and then slowly help them find their way onto your board or your executive committee. And then look at that group as your core team folks that you can pick up the phone and call and know that they’re all pointing in the right direction. And can you know, they can alert you so that you’re not surprised? on things that might be going on in the community, either business wise, or political wise, but I think it’s that first step, you know, every chamber CEO, if they’re moving, taking a job somewhere else, my belief is, the first thing you need to do is look at that strategic plan. If the community doesn’t have one, make sure that’s one of your first action items. Because if you don’t do that, then everyone’s going off in different directions. You’ve got to have a North Star, something everyone can focus on. And so you can build that team effort that way.

Brandon Burton 21:36
Right? Well, I’m glad you went that direction. With that with those, we’ve seen a lot of change in the chamber industry right now with leadership and everything. So for those who are new to community, I think that’s key advice and make sure that there is a strategic plan. And if not, do focus on getting one ASAP. But you had mentioned finding those people in your community that you can know, like and trust. So when you’re new to a community, any tips on how to find those people, because there’s certain people that want to be found, right? For good, for better or worse, they want to be able to filter out Who are those ones that you should know, like and trust?

Kyle Spurgeon 22:12
Well, I’ve been lucky, I haven’t had to go through a search process in 13 years, but just think about it. So if I’m in Jax, and if I was moving somewhere out west, or wherever it was going to interview with the search committee, you’re not going to take the job unless you have confidence in the organization in that search committee. So that’s probably the best place to start. Those are the people that because they’ve accepted that position on the search committee are obviously vested in the community, and the folks in the community or organization, trust them to make the right decision, identify one or two members of that, or the entire committee, and just tell them that who are the folks that I need to understand can best influence our success moving forward.

Brandon Burton 23:01
I love that piece of advice. So yeah, I have that that deeper conversation with that search committee once you get that job and seek their their counsel. And I’m sure it’ll be valuable. I’d like to ask everyone I have on the show, as we look to the future of chambers of commerce, how do you see the future changers and their purpose going forward?

Kyle Spurgeon 23:24
But maybe your toughest question that you

Brandon Burton 23:27
bring out your crystal ball and see what it looks like I

Kyle Spurgeon 23:31
think we’ve seen it in I can only speak to our organization, something that has changed, you know, early, particularly I say early, three to four decades ago, and we’re all the way up into the 2000s, early 2000s. We could have encouraged someone to join the chamber, just because we were successful, creating new jobs and capital investment, they just want to be a part of that. Now, they’ve got to experience something. And so Chambers of Commerce, the our events, you know, our social media presence, it’s networking, and it’s an experiential type, membership. And people will no longer write you a check just because the chamber is great in your community, your your membership sales team has to build relationships with them. You have to support your existing industries, you have to run leadership programs. So you really have to be in tune with the folks in your communities and the business leaders. So I think moving forward chambers, just like you know, something that you look at, it’s a negative look around the country at the civic organizations and how their membership has declined. Well, it’s those civic clubs that have changed a bit who have been able to stabilize their membership and in any chamber organization. If you look at the average age of the men First, they may be skewing upward. Well, you’ve got to make sure you’re running young leaders programs, under 40 type programs, because those are the folks that are going to sustain your organization moving forward.

Brandon Burton 25:14
I like that I think I just had my own little aha moment because he gave that response. And so when you when you mentioned that, you know, today, people have that need to experience something. And it makes me think of just the connectivity that we have the the instant gratification, the, especially as you look at the younger generations coming up right now, if they can’t get Amazon to deliver whatever it is, you know, next day, or today would be even better, then it’s not good enough, right. So to experience something, you can’t just talk about doing something you can’t just, you know, have a good organization, they need to experience something they need to kind of need that dopamine hit right to be able to want to come back and have more. And if you’re able to provide some small wins along the way where they can see, okay, I’m seeing the value here, okay, I’m seeing where this is helping the community, I see how this impacts my business, leading up to those big wins is big economic development, contracts, things like that. I think it’s important for every chamber to be thinking about those small, small wins along the way to give that feedback loop of the what you’re doing is important, and they feel involved. So

Kyle Spurgeon 26:31
you know, one thing to do is make sure not only celebrate the successes that your chamber has in the community, but just think about ribbon cuttings, those in another, you’re celebrating the success of a small business or big business. So being a part of the success without taking credit for it of other organizations to where you attach your brand, to their brand. Because everyone loves attention. And if you’re a small business, we’re doing a ribbon cutting for you. They love seeing their faces and their names on our social media feeds, on the traditional media, news stories, and so attaching yourself and supporting other folks success without taking credit for it. And that’s a big help.

Brandon Burton 27:16
Yeah, absolutely. So I’ve heard some chambers getting away from ribbon cutting somewhat, but I think there’s still a great value there with giving that that positive feedback loop so well, Kyle, I wanted to give you an opportunity to share any contact information for those who are listening that want to reach out and learn more about how you guys are doing things there in Jackson, or learn more about Blue Oval city and how they can, you know, bring somebody else to their community because they’re not going to get forward right. What would be what would be the best way for them to to reach out and connect with you?

Kyle Spurgeon 27:56
Yeah, my favorite way actually is through LinkedIn. Really, all social media is not great all the time. But our team finds LinkedIn to be a fantastic source to connect and share information. Other than that, my email address love to give that out. It’s kspurgeon@jacksontn.com. And you know what our business you learn from other folks, we’ve, in the last several years, we’ve been to Wichita, Kansas, Greenville, South Carolina and Monroe, Louisiana, Franklin, Tennessee a few years ago, just learning what those communities were doing in their chamber and economic development teams. And yeah, we’re stealing ideas and bringing those back, we just are going to hopefully be able to announce a $34 million training center that our governor has put in his budget. The idea from that training center, pain from a visit to Wichita, Kansas.

Brandon Burton 28:56
That’s awesome. Yeah, those leadership visits as you know, inner city visits are, they’re very valuable. So by learning from each other, you know, those listening, reach out, talk to Kyle, you know, learn learn from him, and, and even take it to the next step and schedule a visit to another city and see how things are being done there. So that’s a whole other topic we can dive into right. Yeah. But Kyle, I appreciate you spending some time with us today, here on chamber chat podcast, I think you’ve provided some great value for those listening to really maybe just take another look at how they are building a sense of teamwork throughout their community to lead to some of these big wins. So I appreciate you sharing your experience and what’s going on there and Jackson, thank you.

Kyle Spurgeon 29:43
Thank you Brandon. Great questions and appreciate having the opportunity to be a part of it.

Brandon Burton 29:48
If you are a chamber professional, please subscribe to Chamber Chat Podcast in Apple podcast, Google podcasts or Spotify. When you subscribe to Chamber Chat Podcast new episodes will show up in your podcast app each week as they are released. If you’re finding value in this podcast, please leave us a rating and a review in iTunes. But most importantly, please share Chamber Chat Podcast with your colleagues that are in the industry.

Have you ever thought about creating a podcast for your chamber? We always hear about how chambers need to be storytellers. What better way is there to tell the stories of your members and the work of your chamber than through a podcast?

Your audience is waiting to hear from you as a convener of leaders and influencers champion for business and catalyst for change within your community.

I just launched a Chamber Podcast Course with the goal to get your very own podcast started within 30 days. Visit chamberchatpodcast.com/pivot. To learn more and to enroll in the chamber podcast course today.

Get started with your own Chamber Podcast and shortcut your learning curve with the Chamber Podcast Course offered by Chamber Chat Podcast.
Have you considered the many benefits of hosting a podcast for your Chamber? The options, leverage, and possibilities that a podcast offers are virtually endless. Download my FREE Chamber Podcasting Guide to learn how to start your own Chamber podcast!

From Membership Organization to Community Economic Driver with Mark Field

Miles Burdine Chamber Chat Podcast promo image.

Below is an auto-generated transcription. Because this is auto-generated there are likely some grammatical errors but it is still a useful tool to search text within this podcast episode.

Feel free to join our Chamber Chat Champions Facebook Group to discuss this episode and to share your own experiences and tips with other Chamber Champions.

Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton. And it’s my goal to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Community Matters, Inc. With nearly 20 years in the chamber industry and over 100 media awards presented to their chamber partners, community matters provides the R&R that every chamber needs, revenue and recognition.

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Let’s hear from Becky Womble, President of the Bastrop Chamber to hear about her experience with Community Matters.

Becki Womble 1:03
I’ve been using Community Matters for probably six or seven years now. And in a previous life, I sold commercial printing so I can highly recommend Community Matters because it’s a complete turnkey job for any busy chamber exec and it’s a wonderful, beautiful printed product whenever you’re finished. And I just I’m very sold on Community Matters. And with a printing background I just big endorsement from me.

Brandon Burton 1:44
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Our guest for this episode is Mark field mark is the Senior Vice President and membership at the Knoxville chamber and has been since 2004. Mark oversees investor development and relations events and programming, Marketing and Communications. He previously was the vice president development for the initial group and East Tennessee provider owned Managed Health Care Network. He has over 35 years of experience in sales and marketing. And he’s been very involved with several boards throughout the community as he’s an active member of his community. He is a 2011 graduate of leadership Knoxville he graduated southeast Institute in 2009, past chair of the US Chamber southeast Institute Board of Regents member of the Board of Trustees for the US Chamber Institute. And Mark is married to Vicki he has two step children and seven grandchildren. But Mark I’m excited to have you with us today on chamber chat podcast, I’d love to give you an opportunity to say hello to all the chamber champions that are out there listening and share something interesting about yourself so they can get to know you a little better.

Mark Field 3:09
Yeah, hello everyone. It’s great to be on the podcast. Brandon, thank you so much for the opportunity and I hope everyone’s having a great day. Something entered interesting about me so a lot of people might not know that for about seven years. I was on the competition barbecue circuit. And so I still love to cook barbecue obviously, because of that it got a little bit more time consuming than I had originally anticipated and a little bit more cost prohibitive than I’ve anticipated as as barbecue became more popular and but anyway that’s that’s something that I used to do a little bit of and still like to cook so that’s that’s something that a lot of people don’t know about me.

Brandon Burton 3:55
All right, so I have to ask I’m in Texas now. I spent some time in South Carolina I grew up in California barbecue is different everywhere. What is barbecue like in Tennessee?

Mark Field 4:06
You know our barbecue really kind of takes a lien from from both Kentucky and from Georgia and Memphis you know, we Knoxville Tennessee, you know kind of sits in the middle. A lot of people like the Memphis dry rub for ribs and a lot of people like the more Georgia sweet and tangy style for their pull pork sauces, so and then of course the great vinegar by sauce from Kentucky and and North Carolina are at you know, have a big influence here as well. So we’re a little bit of a melting pot on what kind of barbecue people lack in this region.

Brandon Burton 4:39
Yeah, you get the best of all of it. I didn’t hear any brisket in there, but you know, you get the best of

Mark Field 4:44
you know, it’s kind of funny. Granted, the very first brisket I cooked was a cross between what I would say a hockey puck and a conveyor belt. But But I learned I learned and so now it’s pretty good and I don’t I really don’t like any sauce on my bread. Should I really dislike my brisket? I’m a purist on that. Yeah,

Brandon Burton 5:05
we may need to talk offline. I’ve got a good Brianna rub. So well tell us a little bit more about the Knoxville chamber just to give us an idea of size, staff budget scope of work, things you’re involved with, just to kind of give us an idea of if to set the table for our discussion.

Mark Field 5:20
Yeah, gosh, the Knoxville chamber has been around since 1869. We’re old organization, old established organization, our community started as an actual board of trade. You know, and, and I would say just like any chamber, we’ve we’ve been through a lot of evolution. You know, do very well in our community have about 1900 investors. You know, our penetration rate, I’m gonna say somewhere around 10 to 15% of the businesses in our marketplace, with so for a large community that’s about standard for the industry, I think. We have 27 employees, some interns and some fellows, as well. So around 30 folks in the office, on and off, we do economic development, as well as Investor Services, investor relations. And we also have the downtown Knoxville Association. And we have the US Department of Commerce and our Tennessee small businesses wellness center all in one office. So there’s about 50 of us in the office. But chamber wise, we’re at about 30. associates.

Brandon Burton 6:28
All right. Well, there’s plenty of work there to keep those 30 Associates busy. So there really

Mark Field 6:34
are our budgets around $5 million. All in so that that’ll give you an idea.

Brandon Burton 6:39
Yeah, no, that’s great. So as we settled in on a topic for our discussion today, we wanted to focus on how the Knoxville chamber went from being more of a membership organization to more of a driver of community economics. So we will dive in much deeper into this conversation and the how that happened and what things look like now as soon as we get back from this quick break.

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Brandon Burton 10:06
All right, Mark, we’re back. So as I mentioned before the break, we’re talking today about how the Knoxville chamber went from being a more of a traditional membership organization, to more of a driver of community economics. So tell us kind of what that evolution looked like, obviously, we know what a kind of a traditional chamber looks like and see them all over the country. But what was that signal that said, if we need to get involved with more important work than just membership and business structures?

Mark Field 10:37
Well, I will tell you, Brandon, three years ago, we got a new CEO, our CEO, retired, and they did a national search. And they landed on Mike Odom, from the Round Rock chamber in Texas who had that previous year had one chamber of the year in their category. And Mike was a bright young chamber professional that was really the guy for the job, no, no question about it. Mike came in and took about six months and went around, met with about 200 stakeholders in our community and, and asked for real candid feedback from them about, you know, what does the chamber do in our community? You know, what should we be doing? What kind of value do we really deliver to you as an organization that invests with us or considers itself a member and you know, where’s Knoxville, in their opinion, in its evolution of growth and success from an economic perspective, and came back and set our senior leadership team down. And I gotta tell you, the notes weren’t pretty. There were a lot of folks that were confused about our purpose. They were confused about exactly what they got from their investment with us. There were a lot of people that said, you know, we think you’re a good organization, you have a good staff, we know you’re doing some good things, but we can’t really put our finger our mind on exactly what it is that drives the economy going forward, and what you do specifically for our business, now, we did have a lot of small businesses that said they enjoyed our networking events and our our education oriented Vance, those kinds of things, but, but the the folks that drive the community, the larger stakeholders, the banks, the health systems, those kinds of folks were, were really confused about our mission, and purpose going forward. So we sat in the room for several hours and talked about that, what were we gonna do, Mike made a statement that I think kind of shocked all of us. And that was that he believed everybody in the Knoxville region deserved an equitable opportunity to be prosperous. And that basically means get a job, have a job available, if you want, why, and it’s really driven around that. Get an education, put your kids through school, have a have an affordable place to live, be able to get from place to place to do what it is you need to do. All those quality of life issues. Now we know that people are all people aren’t going to take advantage of that. But But certainly, it should be available to them. And they may ask the question that really catalyzed to get to your point, what what changed us as an organization? And he said, can anybody tell me what that has to do with membership. And when he said that, you know, I’ve been doing this for 20 years now. And for 16, or 17 of those years, it was all about membership. For me, I was a membership guy, I was all about features and benefits, I was all about the events, all about trying to figure out how to drive more features and benefits to our members. But when he said that it resonated with all of us. And I gotta tell you, it was a real catalystic moment for all of us to realize that if you’re a small business in our community, it really doesn’t matter if you’re a minority business, or are you just have one employee or two employees or whatever else it may be can’t afford and or don’t feel comfortable being a part of a big membership organization like ours, you still deserve to have the support you need to be successful in our community. And so it’s really not about membership. And so we transitioned at that point over time, over about a 18 month period of time, away from being a membership organization, to an investment oriented oriented organization that really deliver service to any business in our community that needs it. So whether it’s a small minority business, or whether it’s a large business, we don’t ask you to invest with us to help you. We say what do you need us to do? What are issues that you’re dealing with? Let us weigh into them, think about them that figure out what we can do about them if it is something we need to be involved in. And then we rely on people in our community and our businesses in our community to invest in that work. And so that’s been the transition And that we’ve made very successfully over the last three years into being more of an economic driver and economic development oriented organization, our community versus a membership organization.

Brandon Burton 15:14
That is a bold step, right? I mean, as you look at the structure of a chamber, so much of the financing is based on your membership, and if you say, let’s step away from membership, and the structure can kind of be similar, going from membership to investors, but just that approach of what’s in it for me as the member, you know, versus you guys going and saying, Let us help you what are the things you need, and then asking them to invest back in the community to be able to help others to be able to find that that equal opportunity to be prosperous,

Mark Field 15:45
I would be lying to you, Brandon, if I didn’t say I was the one person that in this organization that had been here the longest in on the membership side, obviously, that was not really excited about it, to be honest with you, I mean, it, it scared me it it, I was fearful that it might not be received, and that the communication of it would not be received as well as we had hoped it would. But I couldn’t have been farther from the truth. In that fear, in that our community did realize that there were things in our community that needed work that we weren’t focusing on as a chamber. And frankly, no one else in the community was we’re talking about attracting the right kind of talent to our region, keeping the college graduates in our community, affordable housing. Skilled let you know, making sure our high schools and our community colleges were turning out the right kind of skilled labor to meet the needs of the businesses in our community. broadband access. During the pandemic, we found out that there were 6000 households that had children in them in Knoxville, that did not have broad but had no access to broadband access. And so that’s unacceptable, you know, reading and, and lesson planning and doing the coursework they needed to do in the hybrid environment, our school system went to, it’s unacceptable. So those are not things that the Chamber historically were ever involved in. And all of those things are front and center with us.

Brandon Burton 17:23
Right. So I think for a lot of businesses, like you mentioned, they would maybe appreciate the chambers, they are a good organization do good work, couldn’t put a finger on it. But they might think of the chamber as networking, ribbon cuttings, you know, that forward facing work that you see chambers do all the time. So talk to us more about the messaging of how you went from changing from that traditional view of what a chamber is, to more of this more important kind of mission driven work?

Mark Field 17:53
Well, I, you know, I think the thing that that I was most fearful of is, you know, how will that messaging be accepted? And, you know, are we doing it in the right way. And there was no better way during the pandemic, as we were making this transition, then to get on the Zoom, and have conversations with people. And that’s what Mike had done. You know, he went out and met with those two other stakeholders. And so the pandemic offered us this really great opportunity for people to take a few minutes out of their day and get on Zoom. And us have those conversations with them about transitioning away from this event oriented features and benefits oriented chamber, to an organization focused on things that prac practically no one in our community was, was thinking enough about, and to talk with them through it. So not really just push message down to them, which which in the past was our, our more of our model, right sentiment, email sentiment newsletter. But this was more of that one on one. Hey, don’t you think everybody in our community deserves an equitable opportunity to be prosperous? Will you admit it’s hard to find employees where you admit your employees are having trouble finding affordable housing? Will you admit that there are the economics in our community are not growing at the rate it should, we need more high wage talent, we need more entrepreneurial activity. We need more of our bigger businesses doing business with the vendors that are currently in our marketplace. All of those things as we talked about them and had a conversation, you know, resume. And so what I was fearful of is that that that one way communication that we were so accustomed to, would not be effective. But what we found out was is we didn’t have to worry about that because we decided to have conversations with people. And in those conversations, the message resonated.

Brandon Burton 19:58
Right. Yeah, we Those one way conversations often don’t even get opened or read.

Mark Field 20:05
Our open rates are in the 30% range. Right? So 30% of the people are hearing the message on average. So

Brandon Burton 20:12
so as you do have those one on one conversations with with your members or investors now, do you get some of the feedback that they want some of that traditional chamber stuff, still some of the networking some of the events that you guys traditionally involved with? Did you totally cut them out? Are there things that you still maintain?

Mark Field 20:30
Yeah, you know, I think they would like to have both. You know, and we talk a lot about the the, the difficulty of being able to manage a staff that needs to do research work and needs to be boots on the ground on these affordable housing issues, and these tax issues and these talent issues, versus having three or four people inside an organization, the size of hours working on the bands. And so we just have to have just as a business, you know, I’ve had this conversation 1000 times, as a business owner, you have to decide what are we going to focus on. And we just don’t feel comfortable right now doing both. Now, in the future, may we do a little more events than we’re currently doing. And we still do events, they’re just around, the educational type events are around those ecosystem issues. Now, we’re talking about affordable housing, we’re talking about talent attraction, trying to give employees help in regard to how to attract employees, and how to retire. But the traditional things, the networking type events, we just don’t do anymore. We we don’t do any morning coffees, we don’t do any business after hours. We hope that people will network around these educational issues when we bring them together. But yeah, I mean that we had some negative folks that felt like, you know, this is just not what I want, for my best mentor from our membership. And, and we have certainly lost some of those smaller businesses. But what we have done is we have offset that investment, by great measure with those organizations that historically were never members. And I did that in quotes, air quotes, members of the organization in the past against small manufacturing facilities, you know, research and development companies, those kinds of companies don’t have the time and never came to chamber events and therefore weren’t members, those kinds of companies are investing in our organization heavily. And when I say heavily, it’s not unusual. And not Not to brag to be very factual, it’s not unusual for us to go meet with a small manufacturing facility just did that two days ago, who had never been a member of the chamber, and never saw the value of that features and benefits model who gave us $5,000, as an investor, toward the work we’re trying to accomplish, because it affects his business in a great way. So that’s, so I have less $500 members, which is our lowest tier, and I have more members, and I always say hi, and but I would say have more small or less than 50 employed businesses that historically weren’t Chamber members now invested in the organization.

Brandon Burton 23:26
I love that that answers that question I was going to have as far as the funding goes, because he’s step away from that traditional stuff. And a lot of those are moneymakers as non dues revenue generators. So stepping away from, you know, having a bunch of the $500 members to more of those mission focused members that really are investing in the work that you’re doing is is a big part of it. What other I guess from the budget finance side, how else are you guys funding the work that you’re doing? And beyond the membership?

Mark Field 23:59
Again, the majority of that funding is coming now from, you know, from targeted funding. So we, you know, for instance, we have had some folks come to us and say, Look, I’m investing x with you is what I consider my membership dues, my investments, right? And we don’t we call them investments. Now, as I said, not semantically, it’s it, they really are investing in our work not being a member, because, you know, that’s just not our model. But we’ve had a lot of them come and say, you know, my company has a foundation, or are I’m really interested in this certain project that you guys are involved in. And I want to give you some additional funding toward that targeted project. We didn’t do that before. You know, we didn’t we normally you know, we would do sponsorships, right. But but we didn’t have companies come to us and say, Hey, I really feel strongly about this project you’re doing to increase digital literacy in our menorah A community and help them get broadband access and give them access to Chromebooks so that they can find a job and help their kids with their lessons. I really liked that. So I know I’m giving you $5,000 As my investment. But here’s another $5,000 to put into that project. We, that’s a new happening for us, right? It’s it. We didn’t used to have a lot of people come in our office or call us and say, Hey, I’d like to give you more money. Yeah, it just didn’t happen. But because of the mission work, and because of the projects that we’re involved in, that that is happening. And it’s refreshing. I mean, it’s people want to spend the dollars that they’ve made in their business, that have leadership capacity in their organizations, they want to see the community get, and they want to see those economic issues resolved. And so it’s it’s been, it’s been good to see that that kind of, and we still, we still do some signature events, we still do our our annual awards for the best businesses in our community. We call them the pinnacle Business Awards, we still do endeavor, which is our young professional Summit, where we bring them together to understand what’s going on in the community, and how, what what an important role they play. We stood up still do peel and eaten and politic in, which is our shrimp boil political advocacy event. So we still do those big we have for signature events that we did. And we still have sponsorships. But now our sponsorship model is an umbrella sponsorship over one of these ecosystem issues. So we have hired issues that that they can sponsor and they sponsor, anything that happens in that if we release a white paper, their names on it, if we do a an event, their names on it, if we have a speaker, their names on. So we have those five ecosystem umbrella sponsors now. And so that that has, again offset some of that business after hours, morning coffees, education, small education, small business education stuff,

Brandon Burton 27:14
right now. That’s great. So this work that you guys are involved with now, it’s big work, it’s important work that needs to be addressed. And it was being ignored largely. And you guys have stepped in and really taken ownership on that. So that’s a big responsibility. Because if things don’t happen, now, the fingers pointing back to you, right, as an organization. So my question is, what, what sort of touch points are you having with your investors throughout the year so they can see the work you’re involved with? A lot of times these advocacy type topics are kind of hard to see that, you know, movement happening, because it doesn’t happen overnight. Right. It’s a lot of the research and, and things like that, like you had mentioned. So how do you keep your investors apprised as to the progress of the work?

Mark Field 28:02
A couple of ways. And again, this was new for me. So I’d been at the Chamber 1617 years before my came along. And so we have issued six white papers. In the last three years, we had never issued a white paper before, we had never taken a solid stance on an issue in our community. Even politically, we always tried to ride the fence like a good chamber work, right. And so we’ve issued white papers around some of these economic issues, the most recent being transitioning the Knoxville economy into the innovation and digital age, which talks about things like high wage talent, more entrepreneurialism, more, more and better civic furniture, you know, more things for to attract young professionals to our region, and high growth companies research and development, life sciences, biosciences, those kind of things. So anyway, so we issued those white papers. And we, you know, obviously, a lot of people don’t want to read white papers, but so usually when we will, on our touchpoints, with with our investors, whether it’s through our newsletter, or just our emails or whatever else, we usually will mention, have you read? Do you know, maybe a lot of Do you know, kind of stuff? Did you realize that in our region, we only retained in the last 10 years 4% of people in the 25 to 54 H group and Do you realize what kind of effect that has on our economy? So a lot of that kind of, I guess what I would call attention getting statements about Were you aware that these things are happening in the community that again, you know, a lot of people you talk to in our community or so what’s your I would not Knoxville is a great community. We got a great college. We’re actually winning in football. Now, you know what’s wrong when Doc’s? Well, the reality is, is we’re not growing at the pace of some of our peers, and we don’t have the the economics that we should have for a community our size and with the assets we have. So we’re looking at Raleigh and we’re looking at Greenville, South Carolina we’re looking at at Tulsa, we’re looking at places like that, who has had that high wage talent and, and high growth companies located there. So So those to answer your question, I mean, we, we ask provocative questions that, that make them look at some of that information we provide to them. We do a lot more roundtable discussions now than we ever did. It’s where we’re bringing in different parts of the community together to I guess, you could say debate, those issues middle, we have become more of a convener where we shine the bright bot spotlight on an issue and and then bring people in that affect it, and collaborate and partner with them. Brandon, in this new world we live in the hardest part of our jobs, is figuring out, do we lead on an issue? Do we follow on an issue? Do we collaborate? Do we get out of the way? On someone that’s doing it well, and just promote them? That that’s a new role for us. But you know, I think Mick talked about this in the horizon initiative with ACCE, you know, chambers really can and shouldn’t be the conveners. With all the social political fragmentation in communities, certainly we have our share of that. And so we now can become that place. And that organization that says, we should be thinking about this, now we can figure it out together. But the fact of the matter is, this is an issue, and we’ve got to deal with

Brandon Burton 31:56
it. Right. Now that addresses it. Well, and as you talk about how you have those touch points was brought to questions as thought provoking questions, I guess, I see, you can leverage that in several different ways, right through through newsletter, through an email through a video posts through a social media posts, you’re able to, those are great. I hate using the word teaser, but it gets people interested, right, it provokes their interests where they want to learn more, they want to dive in a little deeper. So I appreciate you sharing some of those examples of how you’re helping to stimulate that discussion further. I wanted to ask you, if for those listening, what kind of tip or action item might you have for those listening who want to take their chamber up to the next level?

Mark Field 32:44
You know, the greatest lesson learned, you know, we were doing well as a chamber financially. Prior to this, this shift. You know, I think our community is better now, for us having made the shift in a big way. But that was all catalyzed around listening to our stakeholders. And and you can’t really survey him. You know, we do surveys, I’m not saying that you don’t survey, but you can’t use like a, what I would call the old traditional memberships are by what do you want? What should we do more? What should we not do any, because I don’t think people can have that candid conversation with you about what the real issues that they’re dealing with are. And people are not going to sit down and take 30 or 45 minutes on a survey and get the entire essay top paragraphs for you. I would just say a really strong tip to any SAS chain, whether you’re making the shift or not, is to go on a listening tour. And sit down and have open candid conversations with their stakeholders. And be willing to accept that feedback and make decisions based on that, as opposed to sitting in the office in the ivory tower, so to speak, and make decisions based on what you think your knowledge base or your experience tell you. I will tell you I couldn’t be I couldn’t have been further wrong. In my perception of what we were delivering to the community and the value of it, then what we heard and call it fall on the sword or whatever else you want to call it. I’m glad that we heard the news we heard because I think our community’s better now, having realized that we probably weren’t as effective in our community as we should.

Brandon Burton 34:52
Yeah, that’s big to admit that to that.

Mark Field 34:57
It was tough. Yeah, yeah, I can imagine A lot of what I call weeping and gnashing of teeth are

several months, right? What do you mean? We’re not doing it? Right? What do you mean? I don’t like it? What do you mean that appreciate it. But again, I mean, you know, your customers, you know, a lot of really great organizations, Apple being probably the lead that we all recognize, listen to their customers and give their customers what they want.

Brandon Burton 35:23
And I’ll say the surveys, you don’t need to scrap them all together. That might be the big one initiates that listening tour, it gives you that focus on who to go listen to first. And maybe it’s those people that aren’t responding to the surveys. Maybe they’re the ones who need to go listen to first.

Mark Field 35:38
Yeah, I think the people that we have been the most surprised by are people that were never engaged with us, that that have given us really good ideas, given us investment, have been more engaged in this new model that we have. That that’s been a really pleasant surprise is to see plant managers and owners of small manufacturing businesses weigh in and become more a part of what we’re trying to

Brandon Burton 36:07
accomplish. Right. Now. That’s great. So I like asking everyone I have on the show about how do you see the future of chambers of commerce and their purpose going forward?

Mark Field 36:19
Well, you know, I think, again, the horizon initiative that came out several years ago that MC was instrumental in in, you know, getting together, and that Sheri Ann has, has certainly continued to press on all of us that it’s important to look at what the future looks like. I would simply say there are a lot of ways that people can engage with chambers and membership organizations, and receive the kind of benefits that that we have driven to them in the past, whether it’s, again, small business education, or whether it’s networking events, and things like that. Those can be duplicated by other organizations. What can’t be duplicated, is finding out what the real core economic issues in your community are, and doing research and trying to figure out how to convene the people that can fix those that is unique for every community, what’s a problem in Knoxville may not be a problem in Chattanooga. And there, they may intersect. And if they do, then you have collaborative opportunities to learn. But I would just simply say the future for us is chambers, and I’m on the backside of it. Surely, the future for us as chambers is to listen, and to understand our marketplaces better, and affect them in a real way. As opposed to just throwing some features and benefits and services at a and calling that a day.

Brandon Burton 37:49
Yeah, gone are the days to be in a cookie cutter organization where what you’re doing is good for everybody. You need to listen and customize and, and really be willing to pivot you know, if your work isn’t resonating any more with the needs in your community, take a look at where you do need to be involved. Thank you for for that insight. So as we finish up here, Mark, I wanted to give you an opportunity to share any contact information for those listening who might want to reach out and learn more about how the Knoxville chamber went through this transition, and especially those who may have a little cold feet, it would be the best way for them to reach out and connect.

Mark Field 38:28
Yeah, and I would say you know, for us, it was about a two year process so it wasn’t quick. So I would just encourage you to go to Knoxville chamber.com There’s a lot of information about what we’re doing there. And those white papers exists there. And you can see how we’re trying to drive information and, and resources for our businesses on our website. I certainly am happy to have this conversation in more depth or around specific issues and so you can reach me obviously at mfield@knoxvillechamber.com. And I’m happy to you know, again send you any kind of printed material that we may have or or give you any conversation opportunities that you might need to help clarify and look forward to hearing from folks.

Brandon Burton 39:18
That’s great. And now I’ll get your your email and the Chamber website in our show notes for this episode so people can check that out and reach out and connect with you. But Mark I really appreciate you spending some time with us today here on chamber tap podcast. And in really this transition you guys have made is really something that chambers all over should be looking at. I’m not going to say they shall do it because every community is a little different. But they should be taking a look at what is the the important work you’re involved with and are you still being relevant. And this is a great example of that. So thank you for for sharing that with us today. I really appreciate it.

Mark Field 39:55
Right and I appreciate that appreciate your your podcast. You know we learn from each other That’s the best way for us to learn is to learn. We don’t there’s no sense of us all having to make the same mistakes over and over again and, and certainly I’ve learned from so many great chamber professionals and your podcast is another great way to learn from Greg chamber professionals operation.

Brandon Burton 40:15
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Addressing Childcare Needs with Kami Welch

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Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton. And it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community.

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Two years ago, we brought in Holman Brothers to help our organization go to that next level. And in those two years, our team has transformed the way that we think about sponsorships and non dues revenue. And I would really encourage you if you’re looking to take your chamber to the next level to bring on the Holman Brothers.

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Our guest for this episode is Kami Welch. Cami is the president of the Arvada Chamber of Commerce at a 12 year chamber veteran. Kami has earned a reputation for developing strategic innovative opportunities for businesses and community growth. Cami is a US Chamber of Commerce talent pipeline fellow and a board member for WAC and the Association of Colorado Chambers of Commerce where she is past Chair camming also sits on the community boards for nonprofit organizations that focus on children education, homelessness, and domestic violence including family tree where she is a chair. Kami loves living in Colorado with her husband of 14 years and two young children where they enjoy hiking, skiing and exploring. Kami, we’re excited to have you with us today on chamber chat podcast. I’d love to give you a moment to say hello to all the chamber champions that are out there listening and share something interesting about yourself so you can get to know you a little better.

Kami Welch 2:02
Awesome. Thanks, Brandon. It’s an honor to be on with you. today. I’m excited to talk about a really important topic with everybody. I always struggle with this question about what’s interesting about me, I actually pulled my team to ask what is something that they thought was interesting about me. And we all agreed the the most interesting piece of my background is actually grew up ice skating, which doesn’t seem relevant to my current career, but it is because that was required early morning for a start time. After school. It was all about the conditioning, training and ballet and the cross training to be a good ice skater I actually had the same coach because I grew up in Oregon as Tonya Harding. So shared ice with her, which is interesting, but it’s hard. That was as a kiddo. I’ve appreciated the grit that that gave me that I’ve been able to carry through being a chamber leader.

Brandon Burton 2:51
Yeah, no, I liked that. I liked that you pulled your office suit, because it’s hard to come up with our own. Yeah, interesting facts about ourselves that that’s something they knew about you and it is unique. I don’t think we’ve had other ice skaters or do that have mentioned that on the podcast. So you’re one of a kind. So tell us about the Arvada Chamber of Commerce. Just to give us some perspective. Before we get into our discussion. Give us an idea of the size staff budget scope of work, that sort of thing, just to help set the table.

Kami Welch 3:21
Absolutely. So Arvada is located just west of Denver, so everybody knows where Denver is. We’re 10 minutes west of Denver, we actually share a border with Denver metro, our community size is about 120,000 people. We have about 3000 businesses in Arvada, we have about 500 Plus members of the chamber, which has been really exciting to see that our current team is six, but we’re growing to eight this year, we’ve had some awesome opportunities to increase revenue and grow our team alongside that which has been really an incredible opportunity to deliver on more work for our community. Our annual budget has doubled in the past year, which is crazy and exciting. So we historically were about a 500 to 550 $550,000 budget. This year, we’ll be coming in at about 1.2 million. And again, that’s because we’ve been able to identify ways to grow capital to do the work that’s so critical for our businesses.

Brandon Burton 4:17
Okay, so maybe we chose the wrong topic to focus on today. Let me just ask the question, what are you doing to increase revenue to double it like that?

Kami Welch 4:25
Yeah. So the reason that we did that is because our mission as an organization is to solve the most critical business challenges. And what we realized is that with a traditional business model, we didn’t have the capacity as an organization to take those challenges on. So our board looked at various options and decided to go forward with a five year strategic initiative capital campaign. So we actually worked with a company out of Atlanta called Power 10. And we did a feasibility study to really assess the need in our community, and if our businesses were willing to invest in solving their most critical challenges, so we ended up with a five year switch He took initiative that took on talents, housing, childcare, and to the business environment. And so we’re able to raise $2.5 million for the next five years to ensure that we can do the work that is required to actually have outcomes in these areas.

Brandon Burton 5:16
That is fantastic. Yeah. So that answers a question, at least on the surface level of everybody’s like, what are you doing to double your revenue? That’s awesome. So our our topic for conversation today is going to be around addressing childcare needs. As we look at the the economy in general, we see the workforce shortages and really just the economy in general has been rocked, you know, through the COVID pandemic and trying to come out of it. And one of those key questions to be able to help fix and stabilize the economy is addressing the childcare needs. So I’m excited to dive into that discussion with you and what you guys are doing there in about as soon as we get back from this quick break.

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All right, Kami, we’re back. So before the break, I had mentioned that the topic for today being around addressing childcare needs. What were some of those maybe key indicators or data that you guys saw that showed that this was a need to for you to chamber? It’s not typical chamber work? So how did how did that come to be that you guys saw? This is an area of focus?

Kami Welch 9:07
That’s a great question. And certainly one with a long history of feedback and engagement of our community and our businesses. But one of the things we do is on a quarterly basis, we run a business pulse survey and we asked similar questions. And then we sometimes throw in something or questions to make sure that we’re really understanding what’s happening with our businesses. And so every single time we’ve done that over the past seven years, talent is the number one issue always. And as we started to unpack our talent system and really understand all the moving parts and pieces, we understand that there’s not skill alignment, that there’s the lack of demand. But we had to dig deeper and ask why about 27 more times to really understand that there’s these other barriers that are happening in our community that are causing that talent shortage. What we uncovered and the reason why in our bold initiative that we mentioned earlier that we took on childcare and housing is because we recognize As as two of our biggest barriers to achieving the talent system that we really need, there is some crazy data that we’ve come across as we’ve dug into childcare. And to be honest, before we started taking this on in a meaningful way, I didn’t even realize what a huge issue this was. And I’ll rattle a little bit of data here, because I think it’s important. And I know you have listeners all over the country that are like, Oh, I wonder what that is for my state. So I’m gonna cite Colorado data. But it’s interesting to think about what other states are dealing with, and if it’s at the same degree, but one of the things that we thought was really interesting is that there was a Pew Research study, and they surveyed all sorts of people that were leaving jobs. And it was the number four reason in that study was childcare. So interesting, right? People are saying, I have to leave my job because I have nowhere for my kids to go. Colorado has the eighth highest cost of childcare in the country. So we know that that is a huge barrier for people that maybe aren’t making, you know, $100,000 a year, they can’t afford to put their kiddos in childcare. We know that in Colorado, 45,000, Colorado, parents are making career sacrifices due to child care. And 20% of our workforce needs childcare. So we’re starting to get a sense of Whoa, that’s a lot of people that are impacted by this issue in our community. What it really got alarming for us is when we started thinking about the supply of childcare facilities in that business model, which when you think through an economic development lens, that’s interesting, right? That’s like, Okay, this business model is struggling. So we know that we have what’s called the childcare desert. So in Colorado, we have one childcare spot for every three kids that need it. That’s wild. And there’s only one county in all of Colorado, where there’s enough spots for the kids that need it. And it’s not in the metro area, it’s probably very rural. Yeah, very, very rural. So really interesting data, my community alone needs well over 2000 additional spots to meet the demand. So taking a step back, and again, looking through that chamber economic development lens is saying, Okay, what’s going on here. So there’s some serious business model challenges, right, the cost of running a childcare facility is high, you think about the liability, the cost of real estate, the staffing that’s needed, there is a really difficult breakdown, these businesses are trying to achieve, they can’t pay their employees what they need to pay them. So they’re losing employees left and right, because they’re paying a minimum wage. But when you look at the business model, that’s all they can afford to pay them because they can’t have parents paying more than what they’re able to pay. So it’s a really interesting issue. And we’re recognizing more and more, that it’s going to take some really innovative solutions to overcome these challenges. But just looking at that data, it became crystal clear to us that there’s a huge issue. And there are ways we can influence making this system better.

Brandon Burton 12:59
Right? What really stands out to me is 45,000 career sacrifices are going on just in Colorado, because parents will look at you know, here’s the income that I would bring in, here’s what we would pay out and child care if you can get a spot, and they just see it as a wash are really just not worth you know, the extra headache of getting up early and doing everything for maybe to net, you know, a couple $1,000 It just doesn’t make sense.

Kami Welch 13:25
Yeah, I’ve countless examples in my personal and professional life of people that are making those choices every day, because of the cost. And as you said that sacrifice is just it’s horrible.

Brandon Burton 13:35
Right? So as you cite these different stats and the research that you’ve you’ve seen and and I like Like he said, looking through it through an economic development lens as this, you know, addressing the business models of childcare. It definitely is, I would say it’s a strong argument for Chamber of Commerce to be involved with this. So how do you see your role there about a chamber? Getting into the work? How does that look? How do you you can’t just go into business and say, Here’s your new business model. So how are you approaching this, this work of addressing childcare?

Kami Welch 14:10
Yeah, it’s a really, really great question. As an organization we’ve prescribed to the three C’s, many people know that it’s come out of the Western Association of chamber executives have been a convener, catalyst and champion. And so we often think through that lens, as we’re deciding how we support an issue. I think the biggest thing that we can do as organizations is really been that convener role. We have really strong partnerships across our region. And we often will say, we will join existing tables and we will lead where needed and so doing kind of that audit landscape of what great work is happening and joining in like, we don’t always have to start from ground zero. But there’s this moment of step back and say, who’s doing this work and doing it? Well. I will give a shout out to Epic Colorado, which is where much of that data I just shared came from there and incred have a partner in this work, but they’re doing amazing things and engage in industry and businesses in the Child Care conversation. So we don’t need to reinvent the wheel. But we need to get the right people in our community in our region around the same table. Because I often note that great work is happening. But so often, I think everybody can attest to this. It happens in silos, right? That people are like I’m doing the things, I’m solving the problems. But when you don’t tell anybody that you’re doing that, it can be really difficult. So I believe the key role of chambers is to bring together people to help them understand what work is happening, and how everybody can work more with more continuity as a group. And so we’ve launched what we call caps councils. And that stands for, I hope, this is okay to say if you can edit this out, kick ass problem solvers. So we have a tendency to want to make sure we’re driving actions. So we don’t have committees and councils and things like that we have action driven naming of what we do. So when people show up, they know they’re there to work. This is about rolling up your sleeves and getting towards solutions. We also like to set targets, right? Like, we know that our goal and taking on childcare is to increase the number of spots we have in our community. So who are the people that need to come around one table to help achieve that, but having a universal target that we’ve set at the Chamber helps to make sure there’s clarity and purpose when you get those people together. So that, to me is the biggest piece of this. The second thing that I think is really critical role of chambers, is to educate. So many people don’t understand all that data I just shared. And they’re making decisions based on their own personal experiences, which is fine, we are all creatures of our own perception is reality, right? But at the end of the day, there’s a lot to this. And so we have a unique role to certainly educate our businesses in our community, but also thinking about what role we play in educating the community at large about these issues that are impacting So playing a role, and really that awareness building, education, hosting forums. So people start to get that these are issues. It’s amazing to me when we’ve done that how quickly these issues start bubbling and becoming topics that everybody’s talking about the amount of organizations now that are telling me like I’m taking on childcare? And how do you know, I’m like, great, you know, like, we had to start those conversations, which has been really interesting

Brandon Burton 17:31
that so I guess the question that comes up for me, because you cited a lot of great data, and you mentioned epic Colorado that you were able to get that data from, for people in other states, where where would you point them to to try to find some of that data to be able to start that conversation about why their chambers should be involved with solving this problem as well?

Kami Welch 17:54
Yeah, that’s a really, really great question. And I know every state is going to be structured differently. One of the great sources of data we’ve had is actually our community college system. And so looking for a place where people that are going into this childcare profession are getting trained, typically, they understand kind of the lay of the land, they have really good data that they’re trying to utilize to get people into the program and help them think about where they open that childcare facility. So that’s a really good place to start. The other place would be school districts typically have a pretty solid sense of that early childhood education, and where it’s happening. And so talking with them about the landscape where there’s gaps, because we often talk about childcare, not just through the lens of quantity, but also quality. Like it’s not just about having somebody keeping eyes on your children during the day, but they need to be kindergarten ready, because all the data shows if you’re not kindergarten ready, then you lag all the way through school. And it’s hard to catch up on that. And so those quality metrics are important to our school district. And so they track a lot of the early childhood stuff as well. And then I will look at the state level and see what government departments exist that oversee child care, and really source out from there.

Brandon Burton 19:09
That’s good. Hopefully, people are jotting down some notes so they can do their research and see what the what the problem looks like. Because I’m going to assume it’s a problem in every state, and just see how big of a problem that is. And if it’s something that rises to the attention level that the domain deserve in some states, more so than others.

Kami Welch 19:28
I will also throw out on that the US Chamber Foundation has done a lot of work in this space and have an awesome toolkit on their website around childcare, that has many opportunities for businesses to get involved and resources that exist in that space. And so that’s a really good place to kind of dig in and start building knowledge around the childcare issue and opportunities.

Brandon Burton 19:49
Yeah. So about how long have you guys been involved with the child care work and had that be, you know, a big attention getter for you guys

Kami Welch 20:00
So about a year now. So not only that, I have to show great outcomes, which I’m excited in three or four years to be able to say we’ve added X amount of spots to childcare in our community, we’re still very much in the information gathering stage of this. But what has been exciting for us is how quickly we’ve been able to get to alignment of what is the goal? And what can we do about it. And so I talked a lot about the convenient and building community support, we also really worked in the policy space. And so recognizing that there’s like this whole advocacy play that comes along with moving child care system. So we have crafted a policy agenda. And that’s a big piece of our focus for this first part of the year is our legislators are down at the Capitol to really push on things like how do we expand cost effective preschool in early childhood? How do we give incentives to businesses that are willing to open childcare? So that we have the demand we need? So we’re really looking through initially that lens that what are those barriers of obstacle? And how do we remove some of them to be able to have better outcomes for our goals?

Brandon Burton 21:02
Yeah, no, it’s a, it’s a sticky problem. I mean, all these different I start thinking of a solution. And then I see reasons why, you know, it may not work, but it conflicts with it. So it’s not a simple solution. I mean, it’s going to require rolling up your sleeves and doing some hard work. So the big question, I know everybody’s thinking is, how are you pulling it off? How are you funding this work? Because yeah, Kenny, this is a great idea. Every chamber should be involved at this. But how do you do it?

Kami Welch 21:35
Yeah, as I started on the front end of the podcast, obviously, we were lucky enough to pull together the resources to do that five year strategic initiative. I know not everybody is in that position to do that. But what I will take away is kind of key messages and learnings as childcare is something that people decide they want to take on, I’m always happy to talk to them about our journey. But messaging is a really big piece of that, getting clear on the data and what the issue is and the community and putting together on paper, a clear understanding of what you’re going to do to solve it. So that people understand that there’s neat to this, that this is work that needs to happen. Also talking about the economic impact, like we know, in Jefferson County alone, where I’m located, that there’s a $200 million annual economic impact because of childcare. So continuing to tie the messaging back to economic development, makes it a lot easier to go out and seek those funds. But there’s got to be strategy behind this. And so again, we did it through a five year strategic initiative, I highly recommend that I mean, I’m so glad to know that we set funding for the next five years, and I don’t constantly have to be working through that. And that’s could be a whole podcast on its own of how that campaign process, but really putting strategy behind your work for today, tomorrow and long term. So people see that I think you have to ask, you have to find those people that have the heart for community that want to make sure that their business community drives and ask them to invest, help them see that you are the organization that can do this work? Well, it has to happen in order to solve those big critical challenges. The other thing I’ll say is there’s a lot of federal and state money floating around right now. And so if you’re not plugged into grant opportunities, I would highly encourage you to look into how you access those at your state level, Colorado uses a bid that at every state is probably different in the systems that they use. But we’ve been able to apply for a variety of different grants that support this work. Some are still pending, and we’re crossing our fingers that we get. But we did get one to hire a person directly supporting talent, which as I’ve said many times talent in child care hand in hand, right? We cannot solve workforce if we don’t fix our childcare system. That’s it. So looking at grants, thinking strategically about how you ask for those dollars, is really, really critical. And I know there’s no like magic bullet situation, unfortunately. But there are ways to get dollars for sure.

Brandon Burton 24:05
Right. So how much did you say the economic impact 200

Kami Welch 24:10
million for just Jefferson County alone,

Brandon Burton 24:12
man. So I mean, when you figure the people that are making those career sacrifices, the the impact of if you had the additional childcare centers? I mean, that’s a big economic impact there. I mean, it I think there’s a number to it, you can’t even put, you know, at number two some of this, just because there’s a lot of unknowns that potentially could be much more than that 200 million. So when you talk about economic development, that is a huge factor right there. Is there anything that we’re missing from this, this conversation that we haven’t touched on yet?

Kami Welch 24:54
So I’ll add a fun thing to this kind of a lighter opportunity. So one of the things we saw over the pandemic was Women primarily we’re the ones leaving the workforce to move into a caregiver role. And so one of the things that we’ve loved doing as an organization that started a couple of years ago during the pandemic is every March during Women’s History Month, we highlight the badass women of Arvada, and celebrate women who are leading in our community and really crushing it. And it’s a really fun opportunity for us to talk about women in the workplace, and highlight how important and critical that is for our community. So we’ve worked to find certainly those very tactical and strategic things. But it’s also really fun to think about how you highlight and celebrate the people in your community. That’s the work of chambers is right to bring people together and lift and do the things that help people feel connected to their communities. So we’ve found that to be a really fun way to kind of bring our community together and educate around this issue without it feeling too starchy.

Brandon Burton 25:55
Like that, that is fun. And it draws some positive attention to these women who are who are really making a difference, right. I love that. So I like to see, you know, for chamber champions that are listening, if you might have any tips or action items that they might take, if they’re looking to take their chamber up to the next level, what would you suggest?

Kami Welch 26:18
Do you want a broad answer or to connect it to childcare?

Brandon Burton 26:22
Either way, whatever you feel is would be most relevant. Or if you want to do both, as a bonus, I’m open to whatever.

Kami Welch 26:31
Bye, far as the childcare conversation goes, I think the best thing to start and take action, if you haven’t already, is get the data, there is such a story behind that. And it will inspire you, it will inspire your leaders to take action. And so the first step related to child care, is that data piece of advice. As far as kind of industry and what that looks like, I will tell you that one of the best things I’ve done in my career is get involved, be involved at the state level, the local level, the national level, build those relationships so that you have a network of peers, of friends, sometimes we all need a little chamber therapy. I have my people that are in the speed dial that I call, I’m like, Have you ever dealt with this, this is wild, have you not network matters, it makes the career pathway of being in a chamber world so much more meaningful, and I can’t tell you how much I’ve learned from my peers through this process. So get involved, join associations, make chamber friends, it matters and your chamber, you personally will be way better for it. So do it.

Brandon Burton 27:37
I love it. So I like asking everyone I have on the show as we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

Kami Welch 27:49
I love this question. Because I think it’s been such a journey for so many of us and Canada, kind of the historic role of chambers and be known for festivals and ribbon cutting than really that celebratory stuff in communities, which is still important, and it’s fun, and it brings people together. But I believe that chambers are more critical today than they’ve ever, ever, ever been. And the issues that our businesses are facing are getting bigger and more complicated. And I often will say if not us, then who we are uniquely positioned as chambers to solve really critical challenges. We have the resources, the leadership, and we can bring together government, nonprofit education, business, all to one table and solve issues. There aren’t many others who can do that with the same level of credibility. So I believe we have an opportunity right now, to optimize on that coming out of the pandemic, where many of us stepped into a new capacity. people’s trust in our ability is high. And we need to optimize that and take action today to ensure long term success.

Brandon Burton 28:53
I love that response. Love it. Well, Cami this has been a very insightful and productive conversation. I think it’s been provided a lot of value for chambers to kind of look at themselves, look at their community, get that data, see if you know if this rises to needing that that level of importance in your community to address childcare needs. I’m gonna guess it probably is up there and probably the top five needs that you need to address in your community. But if anyone listening wanted to reach out and connect with you maybe learn a little bit more more detail about how you guys are approaching this work. What would be the best way for someone to reach out and connect?

Kami Welch 29:35
Yeah, absolutely. I would love to talk to anybody. It’s actually one of my favorite things to do is to connect with my peers so please don’t hesitate to reach out. Email is the easiest way to reach me which is kami@arvadachamber.org If you’re just looking for more information and want to r&d, rip off and duplicate our website at arvadachamber.org And feel free to take information from there. I am a huge proponent of supporting each other and so no need to tell me you’re taking it. It’s just if it’s helpful to you, and you can use some of it. Please do I believe a rising tide lifts all boats so happy to help anyone in the industry kind of figure out where they need to go next.

Brandon Burton 30:11
Awesome. Well get your email and the website in our show notes for this episode, so anyone can check that out and maybe just send you a thank you for that r&d. But thank you Kami for spending time with us today for sharing the work that you guys are doing around child care. This is a topic we have not covered on the podcast yet, so it’s an important one. And I have a feeling we’ll be talking about it even more coming into the future. So thank you for that.

Brandon Burton 38:24
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Business Growth through Belonging with John Brewer

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Brandon Burton 0:00
This is the Chamber Chat Podcast, the show dedicated to chamber professionals to spark ideas and to get actionable tips and strategies to better serve your members and community.

Hello, Chamber Champions. Welcome to the Chamber Chat Podcast. I’m your host, Brandon Burton. And it’s my goal here on the podcast to introduce you to people and ideas to better help you serve your Chamber members and your community.

Our title sponsor is Holman Brothers Membership Sales Solutions. Let’s hear from Diane Rogers, President and CEO of the Rancho Cordova Area Chamber to learn how the Holman Brothers have provided value for her.

Diann Rogers 0:39
As a medium sized chamber, we recognize that it’s absolutely critical to have a well qualified and well trained membership development person. Holman Brothers trained that person, recruited that person then they even trained me on how to manage that person. We’re grateful for the support we got.

Brandon Burton 0:54
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Our guest for this episode is John Brewer. John is the president and CEO at the Billings Chamber of Commerce in Montana, which is a five star credited chamber through the US Chamber of Commerce. The Billings chamber developed and manages the Billings tourism improvement district visit southeast Montana and the billings chamber foundation. John currently serves on the WAC board of directors. His past chair of the Montana association of Chamber of Commerce executives, serves on the ACCE board served as their emerging cities chair and serves in the US chambers committee at 100 advisors. Before moving to Billings, John was president and CEO of the Spokane regional convention and visitors bureau in Washington, of course, he has a BA in Communication Arts from the University of West Florida, and he and his wife Carrie have four children and two grandkids. But John, I’m excited to have you with us today on chamber chat podcast, I’d love for you to take a moment to say hello to all the chamber champions that are out there listening and share something interesting about yourself so they can get to know you a little

John Brewer 2:10
better. Hey, Brandon, well, thank you. It’s, it’s good to see ya. It’s always the most difficult question I think is sharing something interesting about yourself, right? Because golf that I find interesting other than I do it a bore. But you know, my wife and I, I guess if I were to say one thing that we’re passionate about, and it’s been kind of unique is that for the 20, some years, 25 years, we’ve been together, we’ve been fostering dogs and my wife has a heart for people in need and animals in need. So we’ve had everything from 12 Puppies running around the house to a dog in a wheelchair to other special needs type dogs to try to help find them a home. So for us, it’s been fun as well as it’s been rewarding to to help connect the animals to their lifelong homes.

Brandon Burton 2:57
That’s awesome. So if you had to, if you had to guess over the last 25 years or so about how many dogs have been through your house, the Bowl number

John Brewer 3:08

  1. We were much more active when the kids were at a different age and things that now we kind of go one at a time, I think more more because of our age than any grant. But it’s great. He’s working with debt dog adoption agencies around the country. And when they need a home. He’s kind of opening the doors for him. So I love being part of that.

Brandon Burton 3:30
That is awesome. As dogs need that. Yeah. Well tell us a little bit about the Billings chamber just to give us some perspective. Before we get into our conversation. Obviously every chamber is different. But give us an idea of size staff budget scope of work that sort

John Brewer 3:47
of bragging about Yeah, first. Yeah. You mentioned your that five star credited chamber several years ago, we were chamber of the year through atpe. So we’re proud of the work that we’re doing. We’ve got an incredible board of directors that kind of let us be unchained to go and figure out what needs to be solved in our chambers really focused on being one of those kick butt chambers, if you will, and problem solver and as far as tackling big community issues, as well as those core things that most chambers are involved in. For us. It’s business growth, business advocacy, community development. And then we are also as you mentioned in the intro there, the managing organization for our tourism entities both visit Billings and visit southeast Montana 13 counties and two Indian Reservation within our region here. So, you know, having that balance of connecting business to the you know, millions of visitors that come through here on their way to Yellowstone National Park or Little Bighorn battlefield sight of customers last stand or along the Lewis and Clark Trail. Were in a great spot to not only be a business hub as the largest city in Montana, and A tourism area where people start their journey by flying in and got the largest airport and great internet interstate connectivity. But our chamber has right now just over 1100 members, they employ just under 15,000 people. And we are hovering around 90% retention and we love that number. It’s solid. And we’re just we’ve been on a growth cycle, both from a revenue perspective, as well as the membership perspective. So our staff has grown by four FTE in the last 12 month and we’re brought people on who are focused in in the finance world, we need to do some things you’d mentioned that we just launched our foundation at the chamber. And we’re also bringing people on to help take care of the workforce issue that every community I think in the country is facing.

Brandon Burton 5:54
Now that you guys definitely have your work cut out for you, that’s for sure. It’s curious, have you guys seen an influx in tourism since the TV show Yellowstone came out a couple years ago?

John Brewer 6:05
It’s funny how many times we’re asked that question, right? Yeah, we, you know, Yellowstone, in where that shot is probably about a four and a half, five hour drive from us. But you know, Yellowstone Park has seen a bump, we hear lots of people on their way and talking about it, the detrimental side to that is now the state legislature feels like we’re getting all this free advertising that we should just pull that we get about $2 million annually for tourism funding. So they’re like, we don’t really need that anymore. Let’s reinvest that in affordable housing and other needs in our communities like public safety. So we’re in the middle of our legislative session that meets every two years, and kind of all hands on deck for those battles. And they are they are plentiful. We’ve got 4000 bills that have been introduced. And so yeah, it’s exciting. Yeah, it poses some challenges.

Brandon Burton 6:54
Right. Now. We were one of those families. Last summer, we were gonna go there and about I think two weeks before we went the, I think was the North Loop got closed down with the mudslides and stuff. And so we ended up kind of rerouting what our vacation was going to be because they were only letting in you know, every other day, depending on your your license plate numbers. They’re like, that’s a long hike.

John Brewer 7:19
And interestingly enough, our visitors director at the Chamber, her brother is the superintendent at Yellowstone Park. So when they were going through that kind of a lottery of license plates, you know, we were hearing about some of that, and that was an interesting process. But yeah, they were hit very hard, still not fully recovered, hit the egg industry in our region. But you know, that’s another thing that chambers are always geared up to, to try to do is, you know, be prepared to help whether it’s, you know, all the rains in California flooding hurricane. So another exciting role, though, per chamber and pillar solving those community problems that they hit.

Brandon Burton 7:54
That’s right. So getting back to, I guess the topic for our conversation today. As great as billings is, and you know, we want to get get honed in on a certain topic here. So, what we decided to cover today is, you know, every, every chamber, every community is vastly different. And as we get into the topic of diversity, equity inclusion over the last few years that looks different in each community. And as we talk with John today, we wanted to kind of focus on the why for Thayer Dei, what did they you know, hone in on and focusing on as they worked on diversity, equity inclusion, and we will dive into that much deeper as we get back from this quick break.

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All right, John, we’re back. As I mentioned before the break diving into what was the why for the your diversity equity inclusion efforts there the Billings chamber and how did things kind of evolve into what it is now.

John Brewer 11:43
And I think that word evolve and evolution is so important because I think so many of us in the chamber world and maybe as just citizens of the world, you know, we hear a lot about D E I and it strikes us all differently because words do matter. And as we were developing the name of the work even it was a lengthy discussion for many diversity, equity and inclusion or triggering words or they have a stigma to them. And and I think this evolution of white white chambers are involved in Dei. Now, is it an important context to understand I mean, for us, everything that we do these days is revolving around workforce, workforce development, workforce retention, Workforce Education. And this is one of those areas that I think we just push aside or think that we’re doing okay in and ignore. And I feel that chambers are masters, developing these type of networks, to include people so that they have a voice and to include opportunities for individuals to grow. You know, we convene people as chambers to solve problems, whether it’s public safety, or wetek. We talked about a minute ago, floods and community disasters, we bring people together for their expertise. But we also as chambers convene people to help educate them to help them grow. We have small business networks, which is a diverse individual group, we have young professionals and women’s networks and veterans groups. All of those address diversity by a DDI program just brings it all together. And understanding you know, because I think when I when I first got into this, and it’s only been a couple of years from the Billings chamber, so we’re in our infancy. But diversity doesn’t mean a person’s skin color alone. And I think that’s where we often go, you know, I’ve never personally been a female, I’ve never been in a wheelchair, I’ve never been a person of color. I’m not gay. I am, who I am. And I’ve got my political leanings and my religious beliefs. And we’re all so unique that for us and for our organization, what it means for us as the why and what we need to accomplish is to have a better understanding of others to meet them where they are, to help them feel a sense of belonging so people can bring their authentic and best selves to work. And so that companies can have the tool that they need to build a strong workforce. As I mentioned, your retention and recruitment is just so important. And I think many of the chambers that will be listening, but also the tourism economy. For us, we have about $625 million in visitor spending and direct visitor spending over 625 million. And over the last several years, our call center started getting questions in regards to I’m a person of color, am I safe? I’m a person in the LGBTQ plus community do I belong? And so between the visitor economy and just working with our members to help build that, that sense of belonging in a workforce so that the companies can, you know, tout themselves legitimately as being a Quality place to work and help employees grow?

Brandon Burton 15:03
Absolutely, I think that’s so important, it just creating that that place of belonging no matter what the diversity is of the population, and like you said, you’ve never been a woman. But yeah, that sometimes that gets overlooked, you know that, you know, there are different segments of the population, whether it is gender, or I think race is where a lot of people go to and you think the bet, are you a veteran? Are you disabled? Are you you know, what are the different things and and more and more, it feels like there’s new labels being put upon people or that are people that are associated with with new labels and and groups that they need special attention, they need to be considered, especially as they enter

John Brewer 15:50
the workforce. And I want you know, everybody who works, you know, bringing it down to the micro level people that work at the Chamber, I want them to feel that regardless of their backstory, where they come from, challenges that they’ve had in their life, that they feel that we are a place where they can grow, and they are important and their voices heard. And, again, whether it’s a person of color, and in Billings, we are about 88%, white, we have a strong Native American population, we’re close to the Crow Reservation, as well as the Northern Cheyenne. And you know, their workforce right now. They’re at about 50% unemployment there. And they’ve got workforce and a college and we want to find ways to be better in billing, to help bridge that workforce gap to help grow, but they have a unique culture that, you know, some from I think that the white heritage might just see the native culture and say, you know, what, they don’t show up on time, they’re don’t work as hard. The work ethic is different. And it’s these issues where it is just different. And once you learn how to address those, boy, we’re missing out on some big opportunities. If we don’t and, you know, for us, it was to better understand what we didn’t know at the time, we surveyed our membership a lot and asked a lot of questions to help even determine whether this was something that we should be getting into. And we had about 78% of our members say, we have needs and there’s nobody leading in this space in Billings in a space, I mean, connecting business to Dei, and 78% of our members said we need to do this. Billings is friendly, you know, we’re a great community, we’re welcoming, but we’re not diverse, and simply not knowing how to address diversity. And like we just talked about the breadth of diversity. I was surprised kind of how hungry some of our members were for tools that could help them grow. Absolutely.

Brandon Burton 17:51
And, yeah, I feel like that’s one of the biggest challenges we have in our day is being able to be inclusive of all the diverse segments of the population and diversity, you know, division has that same root word of division, right? So in different segments of diversity, there comes a lot of strength, you know, as you can come together with, you know, whether it’s a women’s group or, you know, different races gather together, or its sexual orientations, there’s some strength coming together for that. But as society is as a whole, and as the workforce as a whole, it becomes very divisive, or it can be as we have all these different segments. So how do we incorporate everybody give them a place of belonging, make sure that they understand that it doesn’t matter, any of the subsets of the population you belong here, we want you to hear that. Yeah, say how have you have you guys approached that?

John Brewer 18:51
Well, we spent a lot of time again on the name when we talked about belonging, and we had all these nice acronyms and flowery words that we just decided that you know what we’re going to hit this head on, we’re going to have difficult conversations, and we’re going to be that place where people will feel comfortable coming with their tough questions, because like you say, dei and woke and all of these over politicized word, you know, it all boils down to, how are we helping our members and our employees feel like they belong. And we’ve developed a four part strategy for our dei work, and most recently launched a program called you belong and billing. With the end we launched at our annual meeting just a couple of months ago. The idea being that Montana and billing was ranked in the top three states and communities in the United States where people were moving to over the past couple of years. And we knew that brought a diversity of thought and diversity of political backgrounds, the diversity of color and so on. And we set out with this initiative to help an employer once they bring somebody in from another community, help them to onboard them to the community. So as an employer, we all have our onboarding programs, you hire somebody, you give them the one on one in the organization, they immerse in your culture at your organization. But we’ve found in our hearing, over time, so many of our large employers were losing people, because they couldn’t find their footing in our community. And for a variety of reasons. So as new people move here, we’ve got this community onboarding program, if you live at old Welcome Wagon feel you’ve just moved here? What should I see? And do where’s my theme, you know, where can I connect with things that interests me, whether it’s, you know, brew, trail walk, or arts and entertainment, the music scene. But more importantly, we felt it was a one on one human connection, so connecting them to other newbies that have just arrived in Billings, as well as community leader. So that this, you know, couple year ramp up time, I’m learning a new job and learning a lot of other stuff, buying a house, getting my cable connected all that stuff, we’re now going to deliberately help you find ways to get involved in the community getting involved in the chamber. And we think over time, we’re gonna be tracking that, and seeing what kind of retention rates employers are going to have, because there’ll be doing this onboarding, and then connecting to our leadership programs and connecting to elected official, and finding a way to get involved in our dei work if they choose. So that’s one very significant initiative that in its early phases, and we’re excited to see how it progresses.

Brandon Burton 21:34
Yeah. So and I like how you surveyed your members. And you said that you’re going about this, you know, when it boils down to what’s good for buildings, what’s good for your members. But really, there’s a huge outreach component of this to saying that you belong here, and you’re talking to people that are not Chamber members, that you’re talking to people that are not yet part of the community in some instances, but being inclusive and saying you belong, we have a place for you. But really focusing with your membership to create those places where they can belong and, and make them feel part of the community. So I’d like to, the focus is on billings in the members, they’re really that outreach component. I think this is so important.

John Brewer 22:17
In the outreach piece, one of our four core goals for dei mission was not only outreach so this one is relatively new, the outreach to outside of our borders. But within our membership, that continual dedication of space in our E News and other communications to dei content, celebrating Black History Month, and Martin Luther King Day, for example, and making sure that we’re able to provide kind of an upcoming calendar of here’s where we used to be set aside and set aside some dedicated time to to celebrate different populations. We launched a dei website, billing dei.com, and it has videos and to get books to read, and a downloadable toolkit that we actually partnered with it. Since they partnered we borrowed from the Phoenix Chamber of Commerce, they developed this amazing resource. We worked with them to tweak a little bit to be billing centric, redeveloped it launched it and provided contacts and information on this website that helps businesses with their onroad or their onramp. You know, I want to start with I don’t know where to begin. What step one, I’m just in the early phases of wanting to introduce belonging into our organization, or we’ve been doing this for years, and what’s next for that company. And so some of our early adopters that really helped get the brand and part of a successful initiative, like takes funding. And some of our early adopters that stepped up, were some of the names you heard of, you know, corporate, large, major corporations such as Exxon and Keio International, based here and billing. A number of financial institution came to us with significant financial support to help us develop the structure, build a website, hire an individual to spearhead this work. And that’s meeting that goal for us. But making this sustainable, this could not be a fad. That, you know, it’s the talk of the day, let’s get behind this because it’s new, and then it disappears. It has to be sustained. So we built this into the fabric of our organization, found the funding and are really happy with with that continued growth and the continued support partnership from our members. Yeah.

Brandon Burton 24:36
So is the majority of the, I guess information and training for members? Is it digitally based on the Billings to ei.com? Or do you have any in person kind of stuff? I know you had mentioned the community, you know, the community onboarding has a personal touch that as far as getting the members position Well to be inclusive and welcoming for everybody. And what does that look like?

John Brewer 25:05
Yeah, so one of the very first things we did, this is out of my comfort zone. And we started. So we brought together a steering committee that has now evolved to an advisory board of 15 individuals that bring different perspective. And we decided early on, we needed to launch that personal touch. So for four sessions, now, we’ve had a diversity, equity inclusion, and an implementation dei class that’s consisted of four workshops. And those go over a four month period. And they’re followed by four community roundtable discussions, and then network opportunity. So after those four months, people will go through that they go through a graduation ceremony, we celebrate them. And then they become kind of part of our alumni email chain now of keeping them communicated with on a high level. But that step was big. And then once a company has graduated, so many people through that program, they’re then designated as a Workplace of Choice, and they get some language, we’re working on another piece to that that would be more of an identity for them. But they’re able to utilize those resources and promoting their organization as a quality place to work. So that has meant over the last two years for us 150 graduate full classes almost every time, those 140 50 graduates represent just over 30 businesses that employ 16,000 people. And that was our goal was to reach the major employees to begin with employers to begin with, knowing that they would cast their net out to their employees. And our goal, starting last April, and moving forward now is to engage many more small businesses. And part of the funding that’s come in, through our sponsors has been dedicated to scholarships for those that can’t afford it.

Brandon Burton 27:03
And it’s great. That was one of the questions that we’re going to have is there’s some kind of certification they get afterwards as a company, and you got into the depth of that with those workshops and the ability to kind of workshop together and around table and stay as part of that alumni group, and build that strength throughout the community. And then thinking with these major employers, 16,000 people being affected, they’re not all going to stay at the same player forever. So they’re going to move around that training is going to go with them as well. So casting that net, you know, wide within these major employers, I think is so key. And it’s such a smart move. I wanted to see as we start wrapping up here for I know a lot of chambers have some sort of a D and AI initiative, but it’s gonna see if you have any tips or action items for chambers listening, who want to take their organization up to the next level, what what would you suggest for them?

John Brewer 28:04
Yeah, that’s a great question. And you know, whether it’s dei specific or otherwise, one of the things that after our one of our first dei workshops, the presenter, who we’ve engaged as our contracts service provider to lead these workshops, gave me a bottle of wine, and encouraged me to enjoy it with somebody who I don’t know who doesn’t look like me, think like me is different. And I just that stuck with me. And I’ve got that here on my desk as a constant reminder of, you know, we’re engaged with a lot of people as chambers, we have strong networks, but there’s so many groups and individuals out there that we don’t know. So I’ve carried that on. And we do gift cards for staff and gift cards for others in the past, and have handed them out and said, You know what, here’s here’s a card for your favorite brewery or a card for a coffee shop. only caveat is you got to go find somebody to enjoy it with who you don’t know. And that really helped us as we were, again, evolving our advisory board and bringing those unique places around the table. Because we just have such a propensity to go back to that comfort zone and say, Hey, I’m gonna go grab this person and that person because I know they get stuff done. And I have a comfort there. That really helps, I think, just think differently and put you in that uncomfortable zone of of growth.

Brandon Burton 29:28
Yeah, yeah, I love that tip. That’s a hopefully everybody’s making a quick note of that. To get out of your comfort zone. Go enjoy time and conversation and a beverage or some food, you know, with somebody who’s different than you. And there’s a lot to be learned by doing that. John, I’d like asking everyone I have on the show as we look to the future of chambers of commerce, how do you see the future of chambers and their purpose going forward?

John Brewer 29:59
Yeah, I think there’s, you know, wide open plate for us to be successful and incredibly impactful in our community. But it boils down to leadership. It involves, you know, the makeup of our boards of directors and the professional staff that we have membership leadership and engagement. But there are there are some incredible roadmaps out there and somewhat crystal ball that we all need to be paying attention to and, and watching as they are updated. And, and, you know, I look often towards work that was done several years ago to ACCE and the horizons initiative gave us great perspective on emerging demographics and political polarization. WAC II is an incredible resource for their three C’s evolution of chambers becoming catalysts, and champions and conveners. And, you know, if we look to those roadmap, but he said at the very beginning, all chambers are different. But there’s a certain kind of structure a solid foundation that makes us unique, and I think will continue to provide value and make us relevant and not only relevant but essential as we go forward in such a digital age that we still have that ability to bring people together, that can really impact our communities in substantive ways.

Brandon Burton 31:23
I love that answer. And you know, how spot on was the horizons report? Right? Yeah. Oh, my goodness. Yeah. So I’m glad you brought that up. And in going from relevant to essential, I gotta upload Casey Steinbacher book, you know, that same title, great book, and any, any chamber pros out there, I haven’t read it. It’s a Kindle version. So you got to download it, but it’s a great read. John, I wanted to give you an opportunity to share any contact information. So anyone listening who’d like to learn more about how you guys are doing things there and billings, specifically about you know, creating a place of belonging with the your business growth there. What would be the best ways to reach out and connect with you

John Brewer 32:10
always best to reach me via email and that’s john@billingschamber.com. Again, just perusing our website with our BillingsDEI.com. There’s some great resources and a wider breadth of contact information and then then our website at Billingschamber.com as well.

Brandon Burton 32:30
Right? Well, we’ll get all of that in our show notes for this episode. So if anybody is driving and couldn’t get in, jot those down, just check out the show notes and scroll all the way to the bottom, you’ll have all of John’s contact information there. But John, thank you for spending time with us today and sharing how you guys are creating that that place of belonging through business growth there and Billings and the example you guys are sending. I really appreciate it. Thank

John Brewer 32:55
you, Brandon means a lot. I appreciate that.

Brandon Burton 38:24
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